Nâng cao chương trình đào tạo và phát triển tại công ty bitis việt nam

Southern Luzon State University Republic of Philippines Thai Nguyen University Socialist Republic of Vietnam THE IMPROVEMENT OF THE TRAINING AND DEVELOPMENT PROGRAM AT BITIS COMPANY IN VIETNAM A Research Proposal Presented to the Faculty of Graduate School Southern Luzon State University, The Philippines and Thai Nguyen University, Socialist Republic of Vietnam In Partial Fulfillment of The Requirements for the Degree Doctor in Business Administration PHAM DO DUNG (JONATHAN) July, 2013 Dissertation ACKNOWLEDGMENT In grateful recognition and sincerest thanks for the encouragement, guidance and unselfish sharing of their knowledge, time, effort and skills, and for the untiring motivation that leads to the completion of this study, the Researcher acknowledges the following: DR CECILIA N GASCON, Ph D., President of the Southern Luzon State University in the Republic of the Philippines, for her untiring effort and belief that this collaboration is possible thus enabling us to pursue the DBA degree; DR NGUYEN THANH HAI, Vice Director of the International Training Center Thai Nguyen University of the Socialist Republic of Vietnam, for his enormous pursuit to provide the Vietnamese people an opportunity to grow through education; DR JOANNA PAULA A ELLAGA for her selfless guidance and assistance thereby making this paper a scholarly work; MANAGERS and EMPLOYEES of Biti‟s company, my Respondents, for their patience and cooperation in answering the questionnaire and for other data given; MY FAMILY and FRIENDS and to all who have contributed to make this study a success Dissertation ABSTRACT Dissertation mentions the necessary of training, aims and objectives of studying According to experts, training is crucial element, such as maintaining the absorptive capacity of innovative firms, or a key part of the human resource management process and even improving the quantity and quality of future entrepreneurs Scientists also assert that there are a number of reasons for training In addition, the significantly impacts of training and training benefits are also been confirmed Finally, good results for the company have implemented well training programs is obvious evidences to emphasize the important of training A number of methods were used in this studying Collecting primary data from books, journals, articles, research papers and reports, and based on these data, the author questionnaires, sending to BITIS Company and collecting the feedbacks Then, a mixture of qualitative and quantitative approaches to analyzing the primary research findings was chosen, with an emphasis on qualitative data.Questionnaires were chosen as the main tool to carry out the research Finally, the sampling method and pilot study are also approached in this project Overview of BITIS have been mentioned covering the main background information of company, the strength, the weakness and strategies that BITIS have done to achieve their goals and widely recognized in global market are described and explained Then, analyzing the results from questionnaires feedback is analyzed Author has summarized the results of studying, and has confirmed that the targets of studying has achieved Some recommendations are suggested which hope these can be applied in the BITIS company Dissertation TABLE OF CONTENTS ACKNOWLEDGMENT ABSTRACT CHAPTER I INTRODUCTION 1.1 The significance of study 1.2 Background of the Study 12 1.3 Aims of Study 13 1.4 Objectives of Study 14 1.5 Scope and limitations of Research 15 CHAPTER II 16 REVIEW OF RELATED LITERATURE 16 2.1 The importance of training and development 16 2.2 Transfer of training 20 2.2.1 Individual factors 21 2.2.2 Motivational factors 23 2.2.3 Environmental factors 25 2.3 Training methods 27 2.3.1 Videotapes 27 2.3.2 Lectures 28 2.3.3 One-on-one instruction 29 2.3.4 Role plays 31 2.3.5 Games/simulation 31 2.3.6 Case studies 32 2.3.7 Slides 33 Dissertation 2.3.8 Computer-based training 34 2.3.9 Audiotapes 35 2.3.10 Films 35 2.4 The factors influence the training 35 2.4.1 Internal factors 36 2.4.2 External factors 37 2.5 The brief overview of the steps of the training process follows 38 CHAPTER III 42 RESEARCH METHODOLOGY 42 3.1 Research design 42 3.2 Research tool 44 3.3 Sampling method 46 3.4 Research technique 47 3.5 The Pilot Study 47 3.6 Procedure 48 3.7 Reliability and Validity 48 3.7.1 Reliability 49 3.7.2 Validity 49 3.8 Data analysis 50 CHAPTER IV 51 RESULTS AND DISCUSSION 51 4.1 The background of Bitis company 51 4.1.1 Historical background 51 4.1.2 Organization’s framework 52 4.1.3 Bitis strategies 52 Dissertation 4.1.4 Human Resources Management and Development 54 4.2 Worker-respondent 55 4.2.1 Age 55 4.2.2 Gender 56 4.2.3 Length of service 57 4.2.4 Department assigned 58 4.2.5 The worker’s perception on the company’s training and development program in terms of policies and procedure 59 4.2.6 The worker’s perception on the company’s training and development program in terms of awareness on training process 60 4.2.7 The worker’s perception on the company’s training and development program in terms of attendance to a fomal training 61 4.2.8 The worker’s perception on the company’s training and development program in terms of training method 62 4.2.9 The worker’s perception on the company’s training and development program in terms of motivation to attend a training 64 4.2.10 The worker’s perception on the company’s training and development program in terms of usefulness of the training 65 4.2.11 The worker’s perception on the company’s training and development program in terms of gains acquired from the training 67 4.2.12 The worker’s perception on the company’s training and development program in terms of applicability of training to specific job/tasks 69 4.2.13 The worker’s perception on the company’s training and development program in terms of manager’s role in the training process 72 Dissertation 4.2.14 The worker’s perception on the company’s training and development program in terms of Influencing factors in the training process 74 4.2.15 The worker’s perception on the company’s training and development program in terms of commitment to attend trainings 76 4.2.16 The worker’s perception on the company’s training and development program in terms of suggestions to improved the training process 79 CHAPTER V: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS 81 5.1 Summary 81 5.2 Conclusions 81 5.3 Recommendations 83 5.3.1 In respect of training policy 83 5.3.2 With respect of methods training 84 5.3.3 With regard to training evaluation 85 5.3.4 In respect of commitment 86 5.3.5 With respect of working environment 86 5.4 Limitations of Research 89 5.5 Further Research 90 BIBLIOGRAPHY 91 APPENDIX 99 CURRICULUM VITAE 119 Dissertation CHAPTER I INTRODUCTION The rapid growing and integration of global economy has extensively enhanced the demand for training and education Given this reason, it will be significant to recognise the role of training in economic development, particularly for companies which compete in competitive market Since training plan, method and trainee recognition is considered as the substantial predicator to measure the effectiveness and succeed of training program Therefore, training plan, method and trainee recognition have been received much attention from researchers as well as board of management in over the world; 1.1 The significance of study People are the factors that constitute the organization, operation and determine the success or failure of the organization This is a valuable asset that every organization should know to take advantage and develop Furthermore, in integration of global economy, the training and development of human resources is considered as a vital task for every organization because strong human resources is the prerequisite to compete and survive in today's competitive environment Therefore, the improvement of training quality takes an important part in development strategy Training is the acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies Dissertation Training has specific goals of improving one's capability, capacity, and performance In addition to the basic training required for a trade, occupation or profession, observers of the labor-market recognize the need to continue training beyond initial qualifications: to maintain, upgrade and update skills throughout working life Training presents a prime opportunity to expand the knowledge base of all employees, but many employers find the development opportunities expensive Employees also miss out on work time while attending training sessions, which may delay the completion of projects Despite the potential drawbacks, training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investment Training plan, method and trainee recognition have been received much attention from researchers as well as board of management in over the world: Addressing Weaknesses: Most employees have some weaknesses in their workplace skills A training program allows you to strengthen those skills that each employee needs to improve A development program brings all employees to a higher level so they all have similar skills and knowledge This helps reduce any weak links within the company who rely heavily on others to complete basic work tasks Providing the necessary training creates an overall knowledgeable staff with employees who can take over for one another as needed, work on teams or work independently without constant help and supervision from others Improved Employee Performance: An employee who receives the necessary training is better able to perform her job She becomes more aware of safety practices and proper procedures for basic tasks The training may also build the employee's Dissertation confidence because she has a stronger understanding of the industry and the responsibilities of her job This confidence may push her to perform even better and think of new ideas that help her excel Continuous training also keeps your employees on the cutting edge of industry developments Employees who are competent and on top of changing industry standards help your company hold a position as a leader and strong competitor within the industry Consistency: A structured training and development program ensures that employees have a consistent experience and background knowledge The consistency is particularly relevant for the company's basic policies and procedures All employees need to be aware of the expectations and procedures within the company This includes safety, discrimination and administrative tasks Putting all employees through regular training in these areas ensures that all staff members at least have exposure to the information Employee Satisfaction: Employees with access to training and development programs have the advantage over employees in other companies who are left to seek out training opportunities on their own The investment in training that a company makes shows the employees they are valued The training creates a supportive workplace Employees may gain access to training they wouldn't have otherwise known about or sought out themselves Employees who feel appreciated and challenged through training opportunities may feel more satisfaction toward their jobs The overall objective of the training and development of human resources is to take advantage of existence human resources and improve the effectiveness of organization There are three reasons that training and development is needed Dissertation Reason ? B10 Which factors influence the training process ? Time [ ] Fund [ ] Other reasons [ ] Reason ? B11 Do you have to make commitment with Bitis company when you attend learning courses ? Yes [ ] No [ ] Do not know [ ] Reason ? 105 Dissertation B12 Based from your own opinion, what you think the company need to to improve the training process and development program? Reason ? 106 Dissertation APPENDIX Dear Employee I am a student currently studying for the Degree Doctor in Business Administration As part of my Doctors, I am required to complete a research dissertation on a topic of my choice I have chosen to find out the training process and its effective at company To assist me in the completion of my dissertation I would like you to complete the attached questionnaire Your participation is voluntary and you are free to withdraw from the process at any time Any responses that you give are held confidentially and will only be used by the researcher for the purposes of this research At no point will any person inside the company have access to the responses of individuals Thank you in advance for your response Pham Do Dung Southern Luzon State University, The Philippines and Thai Nguyen University, Socialist Republic of Vietnam Doctor of Business Administration Student PLEASE BEAR IN MIND THE FOLLOWING POINTS WHEN COMPLETING THE QUESTIONNAIRE + Keep your experiences in mind when you read and consider each statement + Don’t spend too long thinking about each statement + Be as honest as you can in your answers + Complete the questionnaire without conferring with colleagues or friends + If you wish to change an answer, put a cross over the number and circle your new answer + Answer all questions + Expand on your answer in the boxes provided where appropriate 107 Dissertation APPENDIX SECTION A This section was designed to ask employees which group they belong to The purpose of those questions is making the researchers easy to find which group of employees are most often attended training course From this purpose, then, the researcher can compare between departments A1 Are you male or female ? Male [ ] Female [ ] A2 How old are you ? Under 25 [ ] From 26 to 40 [ ] From 41 to 50 [ ] From 51 to 60 [ ] A3 How long have you worked at Bitis company ? Less than year [ ] Between to years [ ] Between to years [ ] More than years [ ] A4 Which department you work in ? Manufacturing department [ ] Marketing department [ ] Selling department [ ] Financial department [ ] Security department [ ] Administration department [ ] 108 Dissertation SECTION B This section was designed to investigate the training process, and evaluate the effective of training process at Bitis company and consisted of open questions giving the respondent the opportunity to include any opinions or recommendations regarding how Bitis company could improve the training process for employees B1 Do you think that company has clear policies and plans for training and human resource development ? Yes [ ] No [ ] Reason ? B2 Have you ever been attended a formal training whilst working for the company ? Yes [ ] No [ ] Reason ? 109 Dissertation B3 Do you feel motivation to attend training courses ? Yes [ ] No [ ] Reason ? B4 Which methods have been used in the training courses ? Lecture [ ] Seminar [ ] Videotapes [ ] One on One Instruction On- the- Job Training [ ] Off- the- Job Training [ ] Games /Simulation [ ] Case studies [ ] Role plays [ ] Slides [ ] 110 Dissertation Computer-based Training [ ] Films [ ] Reason ? B5 How you think about the training courses that you attended ?’ Good [ ] Normal [ ] Not Useful [ ] Reason ? B6 What did you receive in the training courses ? Knowledge [ ] Skills [ ] Attitude [ ] Reason ? 111 Dissertation B7 How much of the learning result could be transform and applied to the job ? Yes [ ] Not much [ ] Not [ ] Reason ? B8 Do you think managers motivate employees to attend training ? Yes [ ] Less Know [ ] No [ ] Reason ? 112 Dissertation B9 Which factors influence the training process ? Time [ ] Fund [ ] Other reasons [ ] Reason ? B10 Do you have to make commitment with Bitis company when you attend learning courses ? Yes [ ] No [ ] Do not know [ ] Reason ? B11 Do you know the training process at Bitis company? Yes [ ] No [ ] 113 Dissertation Reason ? B12 According to you what does Bitis company need to to improve the training process ? Reason ? 114 Dissertation APPENDIX Address Company 22.10.2012 Dear Employee I am a student currently studying for the Degree Doctor in Business Administration As part of my studies, I am required to complete a research dissertation on a topic of my choice I have chosen to find out the training process and its effective at company In order for me to identify any problems and minimise researcher error it is necessary for me to conduct a pilot study Should you agree to participate in the study I have enclosed a copy of the questionnaire for you to complete and a questionnaire feedback form for your completion and comments Your participation is voluntary and you are free to withdraw from the process at any time Any responses that you give are held confidentially and will only be used by the researcher for the purposes of this research At no point will any person inside the company have access to the responses of individuals I would be grateful if you could return both forms in the stamped addressed envelopes provided Thank you for your assistance with my research Sincerely yours, Pham Do Dung Southern Luzon State University, The Philippines and Thai Nguyen University, Socialist Republic of Vietnam Doctor of Business Administration Student 115 Dissertation APPENDIX COMMENTS ON PILOT QUESTIONNAIRE How long did it take you to complete the questionnaire ? Did you feel that the questionnaire was the correct length ? Yes [ ] No [ ] If no, please state reason……………………………………… ……………………………………………………………………………………………… ……………………………………………………………………… …………………… ……………………………………………………………………………………………… Did the questions follow on from one another in a logical manner ? Yes [ ] No [ ] Please add comments that may be useful…………………………………………… 116 Dissertation …………………………………………………………………………………………… ……………………………………………………………………………………………… Was there adequate space to write responses when required ? Yes [ ] No [ ] If no, please state which questions required more space…………… ………………………………………………………………………………………………… Did you have any difficulty understanding any of the questions ? Yes [ ] No [ ] If yes, please state which question number and reason………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… Do you feel that anything could have been added to the questionnaire ? 117 Dissertation Yes [ ] No [ ] If yes, please state what you think could have been added…………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ……………………………………………………………… Please add any other comments which you think may be helpful…………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… Thank you for your assistance 118 Dissertation CURRICULUM VITAE I INDIVIDUAL INFORMATION Surname and name: Pham Do Dung Sex: Male English name: Jonathan Date of birth: May 12th, 1980 Place of birth: Ha Nam Address: 188 Xa dan – Nam Dong ward – Dong Da district - Ha Noi city Cell phone: 0989.552.766 E-mail : Phamdodung@gmail.com Professional of qualification: Master of Business Administration Occupation: teacher 10 Office: Insurance faculty of The University of Labor and Social Affaires (ULSA) 11 Governing office: the University of Labor and Social Affaires II TRAINING BACKGROUND Type of Degree/ training Certificate Hanoi National Economic University Formal Bachelor Hanoi University of Technology Formal Master Formal Doctor Time of training Name of university 1998 - 2002 2005 - 2008 Faculty Studying in Southern Luzon State 2009 - present University and Thai Nguyen University Business Administration III WORKING BACKGROUND 2002 - now Lecturer of The University of Labor and Social Affaires 119 ... International Training Center Thai Nguyen University of the Socialist Republic of Vietnam, for his enormous pursuit to provide the Vietnamese people an opportunity to grow through education; DR JOANNA... 47 3.6 Procedure 48 3.7 Reliability and Validity 48 3.7.1 Reliability 49 3.7.2 Validity 49 3.8 Data analysis 50 CHAPTER... ability to work in a new culture (the global challenge) (Noe,2008) 1.2 Background of the Study Bitis is a leading company in Vietnam in manufacturing footwear sector Founded in 1982, until now, Bitis