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Vinh university – Foreign language department Practice report ACKNOWLEDGEMENTS For the completion of this practice report, I have been fortunate to receive invaluable contributions from many people First of all, I especially would like to express my deepest thanks to all my lecturers at the Foreign Language Department at Vinh University who have given me useful advice and favorable conditions for completion of my work I also would like to give my warmest thanks to my supervisor, Mrs Vu Thi Viet Huong for her useful instructions and suggestions as well as absolutely, indispensable assistance, expert advice and detailed critical comments, without which the work would not have been complete Truong Son Tourist Company – Vo Thi Kim Oanh Vinh university – Foreign language department Practice report Additionally, I am grateful to the staffs and leadership of Truong Son Tourist Company for their worthy instructions as well endless enthusiasm and undeniable useful assistances Last but not least, I am in debt to my dedicated friends and beloved family for their constant help, great encouragement and offering me the best conditions during my practicing process I have made great efforts to complete the report However, due to my limited time and knowledge, the report is far from being perfect Thus, it is my sole responsibility for any inadequacies and shortcomings that the paper may be considered to have Truong Son Tourist Company – Vo Thi Kim Oanh Vinh university – Foreign language department Practice report Vinh, April 12, 2011 Vo Thi Kim Oanh Truong Son Tourist Company – Vo Thi Kim Oanh Vinh university – Foreign language department Practice report TABLE OF CONTENTS Page ACKNOWLEDGEMENT TABLE OF CONTENTS PART I: INTRODUCTION Part II: DEVELOPMENT CHAPTER 1: OVERVIEW OF TRUONG SON TOURIST COMPANY Establishment and Development History Organization Framework Duties and Functions of Officers in the Company 3.1 Director 3.2 Vice Director 3.3 Manager’s Assistance 3.4 Operator 3.5 Tour Guide 3.6 Marketing Staff 10 Range of Activities 11 CHAPTER 2: PRACTICE PROCESS 12 My Activities 12 Problems 12 Experiences 13 Suggestions 14 Sum up the Report 14 PART III: CONCLUSION Comment of the Company Truong Son Tourist Company – Vo Thi Kim Oanh Vinh university – Foreign language department Practice report PART I: INTRODUCTION Vietnam nowadays, together with the strongly development of market economy and international integration trend, is facing many opportunities as well as challenges Especially, Vietnam’s integration into World Trade Organization (WTO) has created many chances to exchange and cooperate with many international friends This has been giving Vietnam a fast economic growth speed with many leading-edge industries such as: electronics industry, chemical industry, tourism, etc In the field of tourism, Vietnam has planned and deployed many projects in order to strengthen tourism industry Lots of companies and organizations of tourism have been founded; many new and beautiful sight-seeings have been discovered and embellished This has been Truong Son Tourist Company – Vo Thi Kim Oanh Vinh university – Foreign language department Practice report bringing to Vietnam a lot of benefit as well as creating more jobs for Vietnamese people English from the past has become an international language and nowadays it becomes more and more popular in all fields of social life In Vietnam, English is considered as an important and necessary condition to get a good job Especially, in tourism English is used a lot Tourist staffs are considered as representative, bridge, picture to the international friends With such an importance, tourism section always needs their staffs to have good foreign language I have been trained to be a tour-guide in the near future However, to become a good tour-guide is not easy if we not have knowledge and practice a lot Thus, we must get ourselves as many chances to practice as possible All of above reasons have inspired me to choose Truong Son Tourist Company to study and practice Truong Son Tourist Company – Vo Thi Kim Oanh Vinh university – Foreign language department Practice report PART II: DEVELOPMENT CHAPTER 1: OVERVIEW OF TRUONG SON DOMESTIC AND Truong Son Tourist Company – Vo Thi Kim Oanh Vinh university – Foreign language department Practice report INTERNATIONAL TRAVEL CENTRE Establishment and Development History Travel Center is an agency under a member limited company – COECCO Truong Son Tourist, was established and officially operated since April 2005 It undertakes business in travel activities: organization of domestic and international tours, travel advisory services, passenger transportation services and tourist guide services Travel Center is under the supervision of the Company in terms of organizational management, business It complies with the center’s private regulation issued early this year Promulgating the regulations is to define management, rights and responsibilities of each department and member, as well as the regulation implementation of Travel Centre, of COECCO Tourist Company and of Vietnam Law Truong Son Tourist Company – Vo Thi Kim Oanh Vinh university – Foreign language department Practice report * Partners of company: - TRUONG SON INTERNATIONAL AND DOMESTIC TRAVEL CENTRE Address: 187 - Nguyen Du Str - Vinh - Nghe An Tel: (84-38) 3592542 Fax: (84-39) 3556048 Email: Truongsontour@gmail.com Business: Hotel, restaurant, Travel at home and abroad, Swim of still mineral water hot and services - HON NGU HOTEL Address: No.94 - Binh Minh Str - Cua Lo Town - Nghe An Province Tel: (84-38) 3824127 Truong Son Tourist Company – Vo Thi Kim Oanh Vinh university – Foreign language department Practice report Fax: (84-39) 3824446 Email: honngu@pmail.vnn.vn / honngu@truongsonnghean.com.vn Business: Logging, meeting room, tourist and sport … - KHAMMUOANE - MEKONG HOTEL Address: SetThaThiLat Str – Thakhet Town – KhamMuoane Province - Laos Tel: (856-51) 250777 Fax: (856-51) 250778 Email: mekong@truongsonnghean.com.vn Business: Logging, restaurant, meeting room, greenroom, physiotherapy … - XUAN LAM HOTEL Address: Ward 1- Xuan An - Nghi Xuan District - Ha Tinh Province Truong Son Tourist Company – Vo Thi Kim Oanh 10 Vinh university – Foreign language department Practice report Secondly, through direct tour guides I have known many beautiful sight-seeings in Nghe An as well as in other regions in Vietnam I know that any tour guides must equip themselves with a good cultural background and at least a foreign language to deal with arising situations in tour itinerary If you have a good communication in a foreign language but no other knowledge of cultural history, or know much about history of our country but not well at foreign language you would have difficulties in communicating with tourists and attracting them Thirdly, tour guide's job really requires strictly Standing in front of tourists, you have to be a culture, a historian, a diplomat, and a clever marketing business Image the work of a tour guide as an ambassador, introducing good images, traditional cultures and beauty about Vietnamese country and people To that, each tour guide Truong Son Tourist Company – Vo Thi Kim Oanh 29 Vinh university – Foreign language department Practice report must continually study, update knowledge of the daily news and improve his or her ability Passion for the profession, exploring, learning and communication are characteristics that help you to be close to tour guide career longer Its strict will be a challenge for you to pass over Nevertheless, tour guide seems to be a more attractive job than all other ones with better incomes With the new things after each tour, happy stories with tourists, sharing the same sense of culture, history , tour guides feel their knowledge more, their adaptability better, more mature Difficulties and challenges could not obstruct you to get job that you want to follow Opportunity is always open for the "ambassador" to "tourism smile" Truong Son Tourist Company – Vo Thi Kim Oanh 30 Vinh university – Foreign language department Practice report Last but not least, in this time I can apply my theory into practice This is an opportunity for me to show my ability I had many chances to communicate with the tourists and foreigners because I was assigned to directly guide tour I learn how to pronounce well and exactly Therefore I can improve my English speaking skills a lot Now I am confident when contacting with the foreigners who use English In short, we can see that practicing at a tourist company is good for every student It brings us a lot of interesting things and benefits Problems Apart from advantages that I got from practicing at the Travel Centre, I also encountered some problems Truong Son Tourist Company – Vo Thi Kim Oanh 31 Vinh university – Foreign language department Practice report Firstly, since the time for being trained about tourism at university was limited, my knowledge could not satisfy all the requirements of tour guide job There are a lot of standards to become a good tour guide However, it is not easy to cover all of it in a short time The lecturer of foreign language department mainly train professional interpreters and translators and can not cover all things about tourism So when I practice at any company, I did not have enough expertise to take over that work That requires me to spend some time learn the work Secondly, the practice time is not long enough for me to learn all professional work assigned at the company I could only study and practice the main work I took any chances to practice my theory; however, there seems to be too little time Truong Son Tourist Company – Vo Thi Kim Oanh 32 Vinh university – Foreign language department Practice report Thirdly, in my practice time the company got few tours, so there was little work to That caused my difficulty in the practice process Lastly, when I directly guide tours I got some problems in the journey such as: getting lost, having a bad weather, catching cold, etc Because that is the first time to get into trouble in practical situation, I was quite worried at first, but then I timely solved the problems However, after time of practicing at the company, I know that difficulties help would grow up more Suggestions Truong Son Tourist Company – Vo Thi Kim Oanh 33 Vinh university – Foreign language department Practice report From the problems that I had during my practice process, I would like to give some suggestions for Department of Foreign Languages in order to help its students to better in the future First of all, I suppose that the Foreign Language Department should supplement some more specialized subjects in curriculum so that students can choose to study with their favorite such as: banking, accounting, commercial finance … To so, the department should train the lecturers following the different specialized subjects Additionally, Vinh University in general and Department of Foreign Languages in particular should create the best conditions for all the students to learn their subjects Beside that the department should supplement extracurricular lessons in the Truong Son Tourist Company – Vo Thi Kim Oanh 34 Vinh university – Foreign language department Practice report time of studying Since this is an important foundation for their practice process and future jobs Furthermore, the university should contact with the companies for students to practice at the companies regularly because it is not easy for all students to contact with the appropriate companies In addition, helping students to work part time at the companies is also necessary One more thing the department should is that they should link with companies to organize programs in order to find young talents to work for the university or for companies in the future I think this is an attracting program for all students to take part in Truong Son Tourist Company – Vo Thi Kim Oanh 35 Vinh university – Foreign language department Practice report Lastly, I think that the time for practice should be prolonged more in order that students have enough time to practice better; either the time of practice should be divided into many phases In short, the role of university, department and lecturers in students’ practice process is really important They provide the foundation knowledge and conditions for students to practice They should become the bridge between students and companies PART III: CONCLUSION Truong Son Tourist Company – Vo Thi Kim Oanh 36 Vinh university – Foreign language department Practice report In my point of view, the time of practice is really an interesting and useful period for each student Through it we learn a lot of things from other people as well as from daily life From theory we ourselves put the knowledge we have studied into practice In the practice process, with meeting a lot of people and doing a lot of work, we can improve our knowledge and grow up more as well After the time of practicing I find that “the first step is the hardest”; however, if we equip ourselves with necessary knowledge and be confident enough we can pass over them Furthermore, from those difficulties we have more experiences for our future job as well as for other work in our life In general, we must try to study well and equip the background knowledge to practice better Besides, we should look for help from other people if we need In the Truong Son Tourist Company – Vo Thi Kim Oanh 37 Vinh university – Foreign language department Practice report practice time, we should take any chances to practice guiding tours directly It will help us to be more confident in the future The university should combine with the companies to help students practice well The result of practice depends mainly on our ability and effort If we try our best, we can everything! Together with the help of the company’s members as well as my effort, I have completed my practice process I hope that the next year students would practice better Truong Son Tourist Company – Vo Thi Kim Oanh 38 Vinh university – Foreign language department Practice report COMMENT OF TRUONG SON TOURIST COMPANY Truong Son Tourist Company – Vo Thi Kim Oanh 39 Vinh university – Foreign language department Practice report Truong Son Tourist Company – Vo Thi Kim Oanh 40 Vinh university – Foreign language department Practice report Signature of the Comany Truong Son Tourist Company – Vo Thi Kim Oanh 41 Vinh university – Foreign language department Practice report Truong Son Tourist Company – Vo Thi Kim Oanh 42 Vinh university – Foreign language department Practice report Truong Son Tourist Company – Vo Thi Kim Oanh 43 ... 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