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Vinh university – Foreign language department Practice report Vinh university – Foreign language department Practice report ACKNOWLEDGEMENTS For the completion of this work, I have been fortunate to receive invaluable contributions from many people First of all, I should like to express my deepest gratitude to all my lecturers at the Department of Foreign Language, Vinh University, indispensable assistance, excellent suggestions, expert advice and detailed critical comments, without which the work would not have been completed Secondly, I am greatly indebted to staffs and leadership of Truong Son Tourist Company for their endless enthusiasm and undeniable useful assistances I would like to give my warmest thanks to my friends, my parents for their great encouragement and offering me the best conditions to work Without their help and encouragement, I could not finish my report Finally, I am all too aware that despite all the advice and assistance, I feel that the report has some mistake; therefore, my sole responsibility for any inadequacies and shortcomings that the paper may be considered to have Vinh, April 7, 2011 Nguyen Thi Thanh Truong Son Tourist TruongCompanySon Tourist Nguyen CompanyThi Thanh Nguyen Thi Thanh1 Vinh university – Foreign language department Practice report Vinh university – Foreign language department Practice report TABLE OF CONTENTS page Acknowledgements ……………………………………………………….1 Table of contents ………………………………………………………… PART A: INTRODUCTION…………………………………………………… PART B: DEVELOPMENT…………………………………………… .4 CHAPTER I : OVERVIEW OF TRUONG SON TOURIST COMPANY Establishment and development history ………………………………… Organization framework……………………………………………………6 Duties and functions…………………………………………………… .7 Range of activities ……………………………………………………… CHAPTER II : PRACTICE PROCESS…………………………………… My activities……………………………………………………………… Experiences……………………………………………………………….10 3.Problems………………………………………………………………… 11 Suggestions ……………………………………………………………….12 Sum up the report 2010………………………………………………… 12 PART C: CONCLUSION…………………………………………………………13 Comment of the Company Truong Son Tourist TruongCompanySon Tourist Nguyen CompanyThi Thanh Nguyen Thi Thanh2 Vinh university – Foreign language department Practice report Vinh university – Foreign language department Practice report PART A: INTRODUCTION Nowadays, when our country has increasingly developed on the international stage and strongly participated in the world economy, especially Vietnam’s integration into World Trade Organization ( WTO ) creates many opportunities to exchange and cooperate with international friends So, our human resouces have to know foreign language, especially English – the most popular language in the international communication today In fact, many companies and organizations have used in their activities One of them are the international travel centres where usually contact with the international partners and customers Tourist staffs are considered as representative, bridge, picture to the international friends With such an importance, tourism section always needs their staffs to have good foreign language With all of reasons above, I chose to study and experience at Truong Son Tourist Company for my practice progress Truong Son Tourist TruongCompanySon Tourist Nguyen CompanyThi Thanh Nguyen Thi Thanh3 Vinh university – Foreign language department Practice report Vinh university – Foreign language department Practice report PART B: DEVELOPMENT CHAPTER I : OVERVIEW OF TRUONG SON INTERNATIONAL AND DOMESTIC TRAVEL CENTRE Establishment And Development History Travel Center is an agency under the a member limited company – COECCO Truong Son Tourist, was established and officially operated since April 2005 It undertakes business in travel activities: organization of domestic and international tours, travel advisory services, passenger transportation services and tourist guide services Travel Center is under the supervision of the Company in terms of organizational management, business It complies with the centre’s private regulation issued early this year Promulgating the regulations is to define management, rights and responbilities of each department and member, as well as the regulation implementation of Travel Centre, of COECCO Tourist Company and of Vietnam Law * PARTNERS OF COMPANY: - TRUONG SON INTERNATIONAL AND DOMESTIC TRAVEL CENTRE Address: 187 - Nguyen Du Str - Vinh - Nghe An Tel: (84-38) 3592542 Fax: (84-39) 3556048 Email: Truongsontour@gmail.com Business: Hotel, restaurant, Travel at home and abroad, Swim of still mineral water hot and services Truong Son Tourist TruongCompanySon Tourist Nguyen CompanyThi Thanh Nguyen Thi Thanh4 Vinh university – Foreign language department Practice report Vinh university – Foreign language department Practice report - HON NGU HOTEL Address: No.94 - Binh Minh Str - Cua Lo Town - Nghe An Province Tel: (84-38) 3824127 Fax: (84-39) 3824446 Email: honngu@pmail.vnn.vn / honngu@truongsonnghean.com.vn Business: Logging, meeting room, tourist and sport … - KHAMMUOANE - MEKONG HOTEL Address: SetThaThiLat Str – Thakhet Town – KhamMuoane Province - Laos Tel: (856-51) 250777 Fax: (856-51) 250778 Email: mekong@truongsonnghean.com.vn Business: Logging, restaurant, meeting room, greenroom, physiotherapy … - XUAN LAM HOTEL Address: Ward 1- Xuan An - Nghi Xuan District - Ha Tinh Province Tel: (84-39) 821178; Fax: (84-39) Email: xuanlam@truongsonnghean.com.vn Business: Logging, restaurant, meeting room … - PAKSAN HOTEL Address: Paksan – Bolykhamxay Province - Laos Tel: (856 – 54) 791333 - 444 Fax: (856 – 54) 791222 Email: paksan@truongsonnghean.com.vn Business: Logging, restaurant, meeting room, physiotherapy … Truong Son Tourist TruongCompanySon Tourist Nguyen CompanyThi Thanh Nguyen Thi Thanh5 Vinh university – Foreign language department Practice report Vinh university – Foreign language department Practice report - SON KIM WARM MINERAL WATER ECO TOURIST RESORT Address: Nuoc Sot – Son Kim – Huong Son – Ha Tinh Tel: (84-39) 879325 Fax: (84-39) 879305 Email: sonkimresort@vnn.vn / sonkim@viettranet.com.vn Business: Greenroom, travel, restaurant, visit and outdoor service, massage service Organization Framework TRUONG SON INTERNATIONAL AND DOMESTIC TRAVEL CENTRE Chief Executive Office Vo Quang Hoa Functions and Duties a Director - Function: is the leader of Travel Centre, takes responsibilities for the leading Truong Son Tourist TruongCompanySon Tourist Nguyen CompanyThi Thanh Nguyen Thi Thanh6 Vinh university – Foreign language department Practice report Vinh university – Foreign language department Practice report board of Truong Son Tourist company about leadership and management all activities of manufacture, business and safe in Travel Centre - Duty: + Organize and guide activities of the centre + Popularize regulations of the centre to its members + Assign duties to its members + Manage tour process b Vice director - Function: is the leader of Travel Centre, takes responsibilities for the director of the centre about leadership and mangement all activities of manufacture, business assigned by the director - Duty: + Take responsibilities for domestic and outbound tours Submit the director tour’s expenditure and program + Take responsibilities for advertising domestic and outbound tour program + Organize and assign market plan for members c Manager’s assistant - Function: assists the director guide activities of the centre Besides, he dependently carries out marketing, managing and holding his tour program - Duty: + Submit strategy of domestic market, establish standard progress to manage tour and develop tour guide’s skill in domestic tour + Make and carry out a plan for market in every month + Carry out tour program + Be on duty under order of director board + Update detail information of customers after finishing tour and then report to the vice director d Operator Truong Son Tourist TruongCompanySon Tourist Nguyen CompanyThi Thanh Nguyen Thi Thanh7 Vinh university – Foreign language department Practice report Vinh university – Foreign language department Practice report - Function: carry out marketing, managing and organizing tour program, take responsibilities for his work with the director board - Duty: + Submit methods for common market work, market expenture and make a plan for private market work + Carry out tour program under the order of the director board + Update detail information of customers after finishing tour and then report to the vice director e Tour guide - Function: organize and guide tour program, take responsibilities for his work with the board of director - Duty: + Report tour itinenary, tour cost estimate to the director, vice director + Perform exactly the tour cost, time and route approved by the Board of Director If there is any change, it must be passed by the Director board implementation + Use tools of tour usefully to build and develop company's picture + Take responsibilities for payment of tour + Carry out strictly tour itenerary f Marketing staff - Duty: + Implement marketing work assigned by the board of director + Make a plan of time, location and expenture to implement marketing work, then submit the board of director to accept + Report list of customers to the board of director Range of activities - Organize international and domestic tour program - Business services for tour car rent Truong Son Tourist TruongCompanySon Tourist Nguyen CompanyThi Thanh Nguyen Thi Thanh8 Vinh university – Foreign language department Practice report Vinh university – Foreign language department Practice report - Business services for air,train ticket sale - Business services for passport - Business services for tour guide and translator rent Report about the result of production and business in 2010 : 5.1 The first six month : Content Revenue VAT tax Total Tour Cost Gross profit income 1.Domestic 470.520.823 52.454.831 522.975.654 342.494.204 128.026.619 618.863.916 _ 618.863.916 486.169.996 132.693.920 445.461.636 44.564.454 490.026.090 347.443.670 98.017.966 1.534.846.375 97.019.285 1.631.865.660 1.176.107.870 358.738.505 revenue 2.Ourboud revenue 3.Inboud revenue Total 1.2 Content The last six month : Revenue VAT tax Total Tour Cost Gross profit income 1.Domestic 133.409.901 133.040.909 1.463.450.000 1.088.360.088 242.049.003 revenue Truong Son Tourist TruongCompanySon Tourist Nguyen CompanyThi Thanh Nguyen Thi Thanh9 Vinh university – Foreign language department Practice report Vinh university – Foreign language department Practice report 2.Ourboud 262.310.000 _ 232.726.000 _ 29.54.000 revenue 3.Inboud 1.592.719.091 133.040.909 1.321.086.088 261.633.003 1.321.086.088 621.633.003 revenue Total 1.592.719.091 133.040.909 1.725.760.000 Truong SonTruong TouristSon CompanyTourist Nguyen CompanyThiNguyen Thanh Thi Thanh10 10 Vinh university – Foreign language department Practice report Vinh university – Foreign language department Practice report CHAPTER II: PRACTICE PROCESS My activities After received some knowledge about tourism from my teacher, I have chance to practice as a tour guide at Truong Son International and Domestic Travel Centre from February 23 to April 15 During the practice process, I was assigned a lot of tasks such as: translate tour programs from Vietnamese into English and vice versa, translate documents to send email to company’s foreign partners, participate in marketing work, design tour program, send and receive fax, directly guide tourists in tours itenerary,… Experiences After the practice process, I have summarized some precious experiences Firstly, I know more about tour guide job and how we to become a good tour guide As you know, to promote the image of Vietnam country and people, in addition to advertisements in the mass media, the tour guide is considered as the "ambassador" direct to that work the most efficient and practical Knowing that, I summarize some precious experiences as a tour guide during my practice report Each tour guide must equip themselves with a good cultural background, at least a foreign language (As a student of foreign language, this is my advantage), and a career bravery to deal with arising situations in tour itenerary If you have a good communication in a foreign language but no other knowledge of cultural history, or know much about history of our country but not good at foreign language, they become disadvantages to attract tourists Tour guide's job really requires strictly Standing in front of tourists, you have to be a culture, a historian, a diplomat, and a clever marketing business Image the work of a tour guide as a ambassador, introducing images, beauty, culture and look good about Vietnam country and people To that, each tour guide must continually learn, improve and update knowledge of the daily news Passion for the profession, exploring, learning and communication are traits that will make you close with tour guide career longer Its strict will be a challenge Truong SonTruong TouristSon CompanyTouristNguyen CompanyThiNguyen Thanh Thi Thanh11 11 Vinh university – Foreign language department Practice report Vinh university – Foreign language department Practice report However tour guide career is more attractive than all other ones with better incomes With the new things after each tour, happy stories with tourists, sharing the same sense of culture, history , tour guides feel their knowledge more, their adaptability better, more mature Difficulties and challenges that will not interfere with the job you want to follow Opportunity is always open for the "ambassador" to " tourism smile" Secondly, I can apply my theory into practice I had many chances to communicate with the foreigners because I was assigned to directly guide tour I learn how to pronunciate well and exactly So I improve my English speaking skill Now I am very confident when contacting with the foreigners We can see that practicing at company is good for every student Problems When I practice at the Travel Centre, I encountered some problems My knowledge can not satisfy requirement of tour guide job Tour guide job requires a lot of standards to become a good tour guide However, bachelor of foreign language sector just specialize in “overview” nature, mainly train professional interpreters and translators, it doesn’t specialize in any field, any industry as tourism, banking So when I practice at any company, I not have enough expertise to take over that work That requires me to have time learn work However, in fact my practice time is not long for me to learn professional work assigned at the company Suggestions From the problems I encountered during my practice process, to improve effect of teaching and learning, I want to give some suggestions to foreign language department as following: - Supplement some specialized subjects in curriculum so that students can choose with their favourite such as: banking, accounting, commercial finance,… - Create conditions for student to practice extracurricular - Link with companies for students to cooperate and work part time at the companies - Link with companies to organize programs to find young talent in the future - Prolong time of practice longer Truong SonTruong TouristSon CompanyTourist Nguyen CompanyThiNguyen Thanh Thi Thanh12 12 Vinh university – Foreign language department Practice report Vinh university – Foreign language department Practice report PART C: CONCLUSION In general, the time of practice brings us a lot of benefits Through it we not only learn more knowledge but also experience the work and life By doing a lot of activities at the company we gradually improve our knowledge and grow up more Together with the help of the company’s members as well as my effort, I have completed my practice process In the time of practice I had got some problems; however, I tried my best to overcome them In addition, from those difficulties I have more experiences for my future job as well as for other work in my life Through practice time I find that the university should combine with the companies to help students practice well Besides, we should look for help from other people if we need In the practice process, we should take any chances to practice guiding tours directly “It is the first step that costs”; nevertheless, with our resolution, I think, we can get over everything Truong SonTruong TouristSon CompanyTourist Nguyen CompanyThiNguyen Thanh Thi Thanh13 13 Vinh university – Foreign language department Practice report Vinh university – Foreign language department Practice report COMMENT OF TRUONG SON TOURIST COMPANY Signature of the Comany Truong SonTruong TouristSon CompanyTourist Nguyen CompanyThiNguyen Thanh Thi Thanh14 14 ... Comment of the Company Truong Son Tourist TruongCompanySon Tourist Nguyen CompanyThi Thanh Nguyen Thi Thanh2 Vinh university – Foreign language department Practice report Vinh university – Foreign... for my practice progress Truong Son Tourist TruongCompanySon Tourist Nguyen CompanyThi Thanh Nguyen Thi Thanh3 Vinh university – Foreign language department Practice report Vinh university – Foreign... water hot and services Truong Son Tourist TruongCompanySon Tourist Nguyen CompanyThi Thanh Nguyen Thi Thanh4 Vinh university – Foreign language department Practice report Vinh university – Foreign