Phân tích công việc tại công ty TNHH MTV xây dựng và dịch vụ toàn phú

BAIHQCANQANG KHOAKESHTE-QUANTRIKINHDOANH KHOA LUAN TOT NGHIEP DAI HOC PHAN TICH CONG VIEC TAI CONG TY TNHH MTV XAY DU^G VA DICH VU TOAN PHU CM nhiem de tai: Luang Thi My Tien MSSV: DQT093363 GVHD: ThS Nguyln Thi Ngoc Lan HOC IANGJ viEN Long Xuyen, thang 12 - nam 2012 CONG TRINH BtTOC HOAN THANH TAI KHOA KINH TE-QUAN TRIKINH DOANH BAI HOC AN GIANG Ngudi huong dan: (Hq ten, hqc ham, hgc v; vd chit ky) Ngudi cham, nhan xet : (Ho ten, hoc ham, hoc vj va chitky) Ngudi cham, nhan xet : (Ho ten, hoc ham, hpc vj va chit ky) Luan van duoc bao ve tai Hpi dong ch8m bao ve luan van KhoaKinh te-Quan tri kinhdoanhngaythangnam Phan tick cong viic tai cons tv TNHHMTVXD & DVToan Phu Loi cam on Bg tai nghign ciiu dupe tiln hanh va hoan thuan loi chinh la nho Ban lanh dao Khoa Kinh tg - Quan tri kinh doanh da co sir hucrng din tit bucrc dlu va xay dung kg hoach thuc tap hop ly cho sinh vign Bgn canh do, sir giang day nhigt tinh cua quy Thly, Co hign la gigng vign cua Khoa da giiip cho em co du^c nhung kiln thiic b6 ich vl linh vuc chuygn nganh va liic ngy em co thi ling d^ng vgo de tai ciia minh Bac biet, em xin guri dgn giang vign ThS Nguyln Thi Ngoc Lan loi cam on chan thgnh v^ sau sic, cam on Co vi da luon nhiet tinh huong din cho em tir bit dau hinh y tudmg thuc hign dg tai Su quan tarn, dong vign, nhiing loi chi bao va gop y cua Co la ngugn dgng luc giiip em hoan dg tai va cung chinh la hanh trang quy gia dg em bit dau cong vigc tuong lai Xin duoc gui lcri cam on chan va sau sic dgn Cong ty TNHH MTV XD & DV Toan Phu, cdm on quy Cong ty da tao digu kign tgt nhat dg em t6t thuc hign dg tai nghign ciiu Cam on Ong/B^ T6 truong va Ong/B^ C6ng nhan true tigp sgn xult tai cac bg phan da nhigt tinh huong dan em hoa nhap va higu sau hon vg cong vigc tai cong ty, nhung y kign danh gia chan that va phong phu cua Ong/Ba da h6 trgr rit Ion cho noi dung cua dg tai nghign ciiu Xin cam on quy khach h^ng cua cong ty Toan Phii - nhung 6ng/Ba da nhigt tinh danh gia va gop y nhlm muc dich cai thign, nang cao hon nua hoat dgng cua cong ty, day chinh la nguon thong tin quy b^u ggp phln lam phong phii thgm cho dg tai nghign ciiu Ngogi ra, khong thg thigu loi cam on sau sic duoc guri dgn gia dinh, dac bigt Ik Ba va Me vi da lugn quan tarn, ling hg vk dgng vign suot qua trinh thuc hign dg tai Xin duoc cam on rigng Ba - nguoi thly giao thii hai da tan tinh huong dan con, doi theo vg gop y cho tung buoc nghign ciiu Loi cugi cimg, xin kinh gui den Ban lanh dao Khoa Kinh tg - Quan tri kinh doanh, quy giang vign ciia Khoa, gi^ng vign hudng din ThS Nguyln Thi Ngoc Lan, quy Cgng ty, quy Khach hang va Gia dinh loi chiic siic khoe va dat cugc sgng! Lirong Thi My Tien - DQT093363 Phim tich cong viec tax cong ty TNHHMTVXD & DVToan Phu T6m tat Ndu phin mdng xay dung du^c xem la nen tang ca ban va co vai trd quyit dinh d6i vdi toan bd cong trinh thi phan tich c6ng viec xay dung he thing nhan su chinh la mpt budc md dSu, mt c6ng cu quan trpng de nh^ quan tri co ca sd hotich dinh v^ th\rc Men cac budc tiip theo qua trinh xay dung - quan tri he thing nhan su Su da dang h6a vi nhu ciu kh^ch hang da budc doanh nghipp khdng ngdng thay dii cong vide theo hudmg thudng xuyen va phuc tap nhlm nang cao han nua chit lupng san ph^in/dich vu nhung vln tri muc gia thip KM ay doanh nghipp bupc phai phan tich lai cdc cong viec da duoc thay d6i \k d6 cfing chinh la thuc trang dang diln tai cong ty Toan Phu - mpt cong ty kinh doanh da dang a hai Hnh vuc xay d\rng va dich vu DS tai nghien ciiu vai muc tieu phan tich cong viSc tai cong ty TNHH MTV Xay dvmg vh Dich vu Toan Phu thong qua viec tMet lap ban mo ta cong viec, ban yeu cau chuyen mon va c^c tieu chuan danh gia ket qua cong viec d vj tri cong nhan true tiep s^n xuit cua cac bo ph^n Men dang ho^t dpng manh va dong gop vao doanh thu cong ty trSn 20% d mdi ltnh vuc, cu thd la: dich v^ xd ly ch^t thai hSm ve sinh, dich v\t ve sinh van phdng/ldp hoc, xay d\mg cong trinh di^n va cong trinh dan dvmg Phuang phap dinh tinh duac su dung sudt qua trinh nghien ciiu va thuc Men tung budc theo quy trinh phan tich cong viec Trong do, tham gia true tiep vao qua trinh thuc Men cong viec, ket hap vai sir d\mg ban cau hoi true tiep de phdng vin T6 trudng bo phan s^n xuit va cdng nhan lam viec dtit muc yeu cau nham thu thvip duac cac thong tin lien quan den cdng viec Ngoai ra, ban cau hoi trite tiSp duac su dving nhlm muc dich khao sat vd nhdng y kidn danh gia va yeu ciu cua khach hang Thdng tin sau thu thap se phai trai qua cac budc: tdng hap, phan tich, mo ta, ddi cMdu va sir dung thuat ngu chuyen nganh di thidt lap nen ban mo ta cdng viec, ban yeu ciu chuyen mdn va cac tieu chuin danh gia ket qua cdng viec Giai doan kidm chiing kit quit nghien cuu bing each phdng vin true dien cac ddi tuong co lien quan vdi muc dich tham dd y kiin dieu chinh hoac bd sung nhlm gia tang tinh chinh xac va tin cay cho dd tai nghien cdu Ban phan tich cdng viec sau tMdt lap hoan chinh se duqc cac Td trudng thudc Hnh vuc xay dung/dich vu cd lien quan su dung nhu mot cdng cu dl quan ly cdng nhan cua ho, tiin hanh cdng tac truydn tai va kilm soat viec thuc Men cdng viec cda cdng nhan nhlm dat dugrc muc tieu da di LmmgThiMyTien-DQT093363ii Phan tich cons viec tai cons ty TNHHMTVXD & DVToan Phu Muc luc L51 c^in en•i Tdmt^tii Muc luc• ill J ^.U^ ^uw ••••••••••••••••••.••••.••••.••••••••••••.•• ••••••••••••••••••••••.••••••••••••••••••••• Danh muc Bangvi Danh muc Hinhvi Ky hi^u vA viet titvii CHlTONG TONG QUAN1 1.1Cor sd hlnh dg tai1 1.2Muc tieu nghien cuu2 1.3Phucmg phAp nghien ciiu3 1.4Pham vi nghien ciiu3 1.5Y nghia nghien cuu3 1.6Npi dung nghien cuu4 CHtfONG C0 S0 LY THUYET5 2.1Cong viec5 2.2Phan tich c6ng viec5 2.3Quy trinh phan tich cong viec6 2.3.1Buac Xac djnh muc dich cua vi^c phan tich cong viec6 2.3.2Budc Xem xet cac thong tin co lien quan d6n cong viec7 2.3.3Budc Lua chijn ngudi thuc hi^n cong viec tieu bi^u7 2.3.4Buac Thu thap thong tin v6 cong viec8 2.3.4.1Xac dinh cac thong tin v6 cong viec cin thu thap8 2.3.4.2ThiSt kg bilu mlu thu thap thong tin9 2.3.4.3Lua chpn phuomg phdp thu thap thong tin9 2.3.5Budc Thim dinh thong tin phan tich11 2.3.6Budc Vigt cac tai lieu vg cong viec11 2.3.6.1 Ban mo tA cong viec (Job Description)12 Luomg Thj My Tien - DQT093363UF Phan tich cong vi?c tgi cong ty TNHHMTVXD & DVToan Phu 2.3.6.2Ban ygu ciu chuyen mon (Job Specification)13 2.3.6.3Ban tigu chuin kit qua cong viec (Job Standardization)13 CHlTONG GICJI THEEU SO LOgfC VE CONG TY TNHH MTV XAY DV*NG VA DICH VV TOAn PHtT14 3.1Lich su- hinh va phat triin14 3.2Thuan led va kh6 khan lap cong ty16 3.3Binh hudmg phat triin18 3.4Co cdu quan tri vk nhiem vu cua tung bp phan cong ty Toan Phu19 CHlTONG PHlTONG PHAP NGHIEN CUtJ21 4.1Ti6n va quy trinh nghien cuu21 4.2Mo hlnh nghien c^^u23 CHUONG KET QUA NGHIEN CUtJ24 5.1Thdng kg doanh thu v^ lira chon Hnh vuc phan tich24 5.2Mot s6 vto d6 thuc tg tai cong ty Toan Phii25 5.3Djch vu xut ly chit thai him ve sinh26 5.3.1Co ciutgchiic bo phan26 5.3.2Quy trinh thuc hi?n cong viec27 5.3.3Ban mo ta cong vi?c cong nhan xu ly chit thai him ve sinh28 5.3.4Ban ygu ciu chuygn mon cong nhan xut ly chit thai him ve sinh30 5.3.5Ban tigu chuin kgt qua cong viec cong nhan xu ly chit thai him ve smh32 5.4Dich vu ve sinh van phong/lop hoc34 5.4.1Co ciu tg chtic bo phan34 5.4.2Quy trinh thuc hien cong viec35 5.4.3Ban mo ta cong viec cong nhan ve sinh van phong/lop hoc38 5.4.4Ban ygu c^u chuygn mon cong nhan ve sinh van phong/ lap h