Unit 04 special education writing

Team Moon Team Sun Unit : Special education • Lesson D: Writing A letter of complaint I – PreWriting  Task1 After studying for two weeks at English for Today Centre, Xuan Bac notices that everything is worse than what the advertisement says Van Dung wants to study at this centre and Xuan Bac tells her theplay facts  Role and Complete the dialogue below Work with partner and fill in the blanks with right answer A Not all of them are native teachers B Only some of them Mine is not C in reality, classes often start late and finish early D I’m not happy with it at all E I don’t I have to pay for them F that’s not true My class has 30 students Van Dung : Are you happy with your study at English for Today centre? D I’m not happy with it at all Xuan Bac : No, (1)…………………………………………… Van Dung : Are all the teachers native speakers? A Not all of them are native teachers Xuan Bac: No, (2)…………………………………………… Van Dung: The advertisement says there are no more than 20 students in a class Is that true? Xuan Bac: No, (3)…………………………………………… F that’s not true My class has 30 students Van Dung: Do you get free books and cassette tapes? Xuan Bac: No, (4)…………………………………………… E I don’t I have to pay for them Van Dung: What about the classrooms? Are they airconditioned? B Only some of them Mine is not Xuan Bac: No (5)………………………………………………… Van Dung: What don’t you like most about the centre? Xuan Bac: It’s theC.time They say the class time is early from in reality, classes often start late and finish 5:30 p.m to 8:30 p.m but (6) ………………………………………… Van Dung: Well, everything is different from what the advertisement says What are you going to do? Xuan Bac: I am going to write a letter of complaint to the director of the centre What were advertised What happened to you - Native teachers only - No more than 20 students per class - Free books and cassettes tapes - All airconditioned rooms - Only one native teachers / All Vietnamese teachers - About 50 students in class - Paid 100.000 VND for books and cassettes - Only one ceiling fan in classroom - Start late but finish early, teacher arrived late - 5.30 pm – 8.30 pm Form of a letter Address of Hanoi- receiver Vietnam The Director –English for Today Centre Address of sender 53 Ho Xuan Huong street Dat e 731 Van Xuan Street Hanoi-Vieetnam Salutati 22nd February, on 2006 for Reason Writing Dear Sir, IComplai am writing to complain about the poor quality of the service at nt centre Everything seems to be worse than what you say in your the advertisement Solution for problem …………………………………………………………………………………… …………………………………………………………………………………… To resolve the problem, I require you to give me a refund Enclosed is a copy of the receipt Closin I look forward to hearing from you and to getting a quick resolution g Signat of this proplem ure Please contact me at the above address or by phone at (04) Useful suggestion You say that… but … Example: You say that there are only native teachers but my class has Vietnamese teacher • In the advertisement, you say… but in reality, we have to… • The … is not the same as what the advertisement says • Not only … but also… • I know/ hear that / can see from your advertisement that … but … II – While Writing Groups III – Post Writing Presentation and correction Model letter Hanoi- Vietnam The Director –English for Today Centre 731 Van Xuan Street Hanoi-Vieetnam 53 Ho Xuan Huong street 22nd February, 2006 Dear Sir, I am writing to complain about the poor quality of the service at your centre Everything seems benative worse than what youclass say has in the First, you say that there areto only teachers but my Vietnamese advertisement teachers and only one native teacher You also say that each class has no more than 20 students, but there are over 30 students in my class This isn’t ideal for a language class at all In the advertisement, we know that we can have books and cassette tapes free of charge, but in reality, we have to pay for them In addition, to make the matter worse, the classroom is not air- conditioned This is not quite acceptable Finally, what I don’t like most about your centre is the time The class time is not the same as what the advertisement says// it’s mentioned in the advertisement Classes not only start late but also finish early To resolve the problem, I require you to give me a refund Enclosed is a copy of the receipt I look forward to hearing from you and to getting a quick resolution of this • First, you say that there are only native teachers but my class has Vietnamese teachers and only one native teacher You also say that each class has no more than 20 students, but there are over 30 students in my class This isn’t ideal for a language class at all • In the advertisement, we know that we can have books and cassette tapes free of charge, but in reality, we have to pay for them • In addition, to make the matter worse, the classroom is not air- conditioned This is not quite acceptable • Finally, what I don’t like most about your centre is the time The class time is not the same as what the advertisement says// it’s mentioned in the advertisement Classes not only start late but also finish early IV – Homework Choose a product introduced in the Game and write a complaint letter about it ... Unit : Special education • Lesson D: Writing A letter of complaint I – PreWriting  Task1 After studying for two weeks at English for... e 731 Van Xuan Street Hanoi-Vieetnam Salutati 22nd February, on 2006 for Reason Writing Dear Sir, IComplai am writing to complain about the poor quality of the service at nt centre Everything... also… • I know/ hear that / can see from your advertisement that … but … II – While Writing Groups III – Post Writing Presentation and correction Model letter Hanoi- Vietnam The Director –English