Improving the recruitment process of tan a dai thanh group

Bachelor’s Degree in Managing and Running Organization Major: Human Resources Management Promotion 2017-2020 Name of the company: Tan A Dai Thanh Group Address: 124 Ton Duc Thang, Quoc Tu Giam, Dong Da, Hanoi Working period from February 22st 2020 to May 22 st 2020 PROJECT: Improving the recruitment process of Tan a Dai Thanh Group Tutors in university Tutors in enterprise Ms Nguyen Thi Tu Quyen Ms Nguyen Thanh Dung HA NOI 2020 THANK YOU The first word I would like to thank Ms Ms Nguyen Thi Tu Quyen has helped and guided her enthusiastically throughout the time she made this internship report Next, I would like to thank the teachers at the University of Touloun and the University of Commerce for teaching and inspiring all students like me, so that we can gain more knowledge, expand the way of thinking and bright created in life I would like to express my thanks to Tan A Dai Thanh Group at 124 Ton Duc Thang - Dong Da - Hanoi for creating favorable conditions for me to practice what I have learned in practice I would like to thank the people in the company who have been helpful to me during my internship With insufficient knowledge, limited skills, I cannot avoid mistakes, I hope teachers and the company can sympathize and forgive me The last word I would like to wish teachers, as well as the brothers and sisters in Tan A Dai Thanh Group, will always be healthy, complete their work and happy Thank you sincerely! TABLE OF CONTENTS Student : Nguyen Minh Huyen ( 11/09 ) Job title: Improving the recruitment process of Tan A Dai Thanh I Introduction General introduction:  Origin of the project and problem to be solve: • Company is having problems in recruiting for HR offices • The quality of candidates is not good enough, lacks some skills Employees are unable to complete the job and want to quit a job • Some compensation policies of the company not meet the expectations of the candidates  Need to improve the recruitment of company  A description of host firm: Tan A Dai Thanh Group - Address: 124 Ton Duc Thang, Quoc Tu Giam, Dong Da, Ha Noi - CEO: Nguyen Duy Chinh - Phone number: 0243.687.7777 - Number of employee : 5000 - Branches : 200 - E-mail address: www.tanadaithanhgroup.vn • Range of product: Tan A Dai Thanh Group is Vietnam’s leading supplier of total water solution The products include: - Stainless steel water tank Capacity: 800,000 m3/year Market share: 60% - No.1 in Vietnam - Plastic water tank Capacity: 300,000 m3/year Market share: 65% - No.1 in Vietnam - Water heater Capacity: 1,000,000 units/year No.1 market share in Vietnam Exported to many regional countries - Solar water heat Capacity: 200,000 units/year Market share:70% - No.1 in Vietnam - U.PVC, PP-R, HDPE pipe Capacity: 5,000 tons/month Exported to many regional countries - Ectional water tank Capacity: 3,000 m3/month - RO water filler Capacity: 10,000 units/month - Kitchen sink Capacity: 30,000 units/month Business results • 2018 , With a turnover of VND 1,400 billion, the system of 19 member companies, 14 standard factories, headquartered in the North - Central - South region and 30,000 sales points throughout Vietnam - Finance Department Accounting provided (During the internship, there are some highly confidential documents that cannot be specified) [ Reference information 2020 : Since January 1, 2019 Tan A Company and Dai Thanh Company, the two co-owners of Tan A Dai Thanh brand have merged into one and operate under an advanced management model to achieve the goals By 2020, the turnover will reach about VND 10,000 billion / year However, because the CoV19 epidemic has caused some difficulties for the corporation, the target to achieve the target may be changed ] Reasons for choosing the topic  During the internship and research, it was found that the corporation encountered a big gap in the recruitment segment, namely : - Recruitment post is simple, yet unique and creates a separate • highlight It is difficult to attract the attention of people - The content of the job description in some positions lacks basic information • Candidates spend a lot of time to learn and exchange information with employers - The source of searching for candidates is diverse, but it uses a number of unreliable information channels • Affecting the quality of candidates and takes time from the employer  As a result, the corporation lacked personnel, the quality of the corporation went down, costly damages II – To implement the intership plan at the company Internship planning  What have been done: • Posted recruitment information on the channel provide full information to the candidate reach potential candidates • CV screening and storage applications • Schedule interviews for candidates • Prequalification candidates perform directly or by telephone • Contact, exchange information about the job with the candidate • Filter records, CV candidates • • Composing text messages from a kind of rejection letter confirming recruitment report Join the interview Deliver Driver Customer Service Representative - Loading, transporting, and delivering items to clients or businesses in a safe, timely manner - Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied - Maintaining a positive, empathetic and professional attitude toward customers - Communicating with customers through various channels - Acknowledging and resolving customer complaints - Processing orders, forms, applications, and requests Social media: 12 Facebook Vieclam24h.vn Topcv.vn 15 Vieclam24h.vn Social media: Facebook To complete the assigned tasks  Organize file records, enter employee profile data into the system  Arrange and repair the contract  Participate in interviews and review Research the situation of the company • Corporate environment - Currently, the group's working environment has not been much changed, policies and incentives are not attractive - Remuneration in some positions is not really consistent with the wishes of workers Specifically in the warehouse operating position Job requirements in the description are required to ensure working full 27-28 days / month And they must the whole weekend due to increased workload, limited holidays However, the hard salary is only from to million, there is no additional salary  This makes it very difficult to apply for this position and employees not have a permanent attachment to the company - In the process of research, it is known that the corporation is changing personnel quite large  The working environment is tight, the working employees are less efficient, the quality of work goes down  4.1 Job postings are not attractive and creative Attracting low candidates, not achieving the highest Conducting the assessment SWOT analysis S Strengths Famous company in the labor market The company has a long history of experience in business field Staffs have high quality (such as skilled, knowledgeable) Stable financial sources Professional working environment 4.2 efficiency W Weaknesses Remuneration policies are not appropriate to keep employees engaged in the long term Unable to retain workers Recruitment sources is limited The training course has not been focused Advantages and Disadvantages 10 O Opportunities Demand for jobs in the market increased The development of technology industry, enterprises have more recruitment support tools T Threats Diverse job market, candidates have many options Shortage of high quality specialists in recruitment Many competitors in the same fields • Advantages : • Improve recruitment issues - Building effective recruitment methods for the company - Attract more candidates applications - Improving the quality of candidates suitable for each position, with the necessary skills and knowledge - Improve remuneration to meet the needs of employees - Retaining worker • Disadvantages : • The sources of finding candidates are tight III – Solution - Proposing to HR manager to conduct a staff performance evaluation in the company  Looking for talented and suitable candidates for group to replace incompetent - employees Selecting recruitment sources, using paid recruitment websites to reach out to many - candidates and improve the quality of candidates Improve the content of Job Description at some job positions: Add necessary information about the vacancy to help candidates understand the job best and shorten the exchange time between recruiters and candidates JOB DESCRIPTION Job title: Stock keeper Location: Minh Khai industrial park, Bac Tu Liem, Ha Noi Main tasks: - Directly inventory the goods in the warehouse when the import-export operation - occurs Ensure 100% of goods must be accurately counted Directly manage and arrange inventory in the warehouse in accordance with the planning 11 - Directly comparing the actual figures on the prices with the Warehouse Card to ensure the right amount of supplies made on the warehouse card and the number of - inventories on the price Mainly responsible for the management and preservation of supplies in the warehouse Perform other jobs as assigned by the manager Rights - Official paid-working: -7 million VND / month Lunch allowance: 25.000 VND/ day Social insurance, health insurance, Attractive remuneration policies Requirements - Experience in store keeper for at least months - Priority in majoring in accounting, finance, economics - Good coordination and communication skills - Hard-working, agile, careful - Can work 28 days / month - Proposing the organization of training courses for new employees, helping them become familiar with the working environment, general orientation of the work and basic skills to help them be more confident before starting to return into official employees - Regarding the improvement of remuneration, our team has discovered the problem and sought solutions in a specific location: "Storekeeper position" Employee fluctuation table in November, 2020 Position: Stock-keepers Number of CV Number of interviewees Number of selected Number of people come to work 22 12  Issues: o Company requires: The storekeeper has to go to work 28 days / month ( they will have to work all weekend) o The current salary of the storekeeper is: - million VND / month and no bonus 12 IV – Case study • - Difficulties This is the first internship for all of us so there are a lot of problems happening and - there were many things we did not know how to and solve them In the first few days of the internship, everything was really new to students like us It - was also very difficult for us to adapt to the working pace of the company Bored with office work: Most of the team members got bored easily when we were - working in the office by starting at the screen and sitting for hours The lack of time was the biggest obstacle for us: We had to go to practice and go to school at the same time The heavy schedule made it difficult for us to arrange internships and sometimes we were overwhelmed by having to so many things at once V – Review and summarization of the intership plan Advantages and disvantages in the intership process • Advantages - Participate in direct interviews of the company - Supported by employees of HR department during the internship at the company - Contact and handle a lot of the records section of the human resources department - Also we have a great supervisor who always helps us at the company They are very friendly and kind They always help us when we don't know what to => This is a very effective and memorable internship for us It gives us lots of valuable lessons and valuable experiences We have a much better understanding of human resources - the profession we have studied for three years at school The more we understand it, the more we have passion and love for this work Hopefully, over the past time, each of our team will have enough luggage for us to complete the upcoming personal internship and work orientation in the future - I have improved our soft skills Such as: communication skills, observation, information processing, problem solving If at school we only learn about theory, but through this internship, I have been experiencing practical practice, it helps us to be able to better access issues • Disvantages 13 - During the internship, a lot of information and data needs to be added to the report but - due to confidential information, it is not provided Cov19 translation happened in the right process of internship, so it was difficult to get information, not to learn much, making the reporting process much wrong Experience and knowledge gained after intership - Find out more about recruitment sources - Refer to many questions during the interview process - Filter CV - Enter profile data - Organize and edit your records VI – Conclusion • Going in depth and sticking to the research objectives set out, based on the general application of scientific research methods from theory to practice, the internship report with the topic "Improving the recruitment process" at Tan A Dai Thanh Group has focused on clarifying the following contents: • Analyzing the performance of Tan A Dai Thanh Group in the past period to see the current situation in human resource management This helps administrators not only continue to promote the advantages but also find solutions to overcome difficulties and limitations in order to optimize human resource management in the company • Appreciate the factors that directly affect the satisfaction of Tan A Dai Thanh Group's employees in human resource management of the company On the basis of analyzing the advantages, disadvantages and performance results from which to propose solutions to improve the quality of human resource management 14 APPENDIX: • • Subject: Human Resources Manager Purpose: To find out the problem that still exists in the process of training new employees and providing solutions • Training position: Recruitment staff • Implementation time: March 1, 2020 – March 31, 2020 After a period of organizing the training process for new employees, you feel the quality of employees has improved? Yes No 2 During the training process, what difficulties occurred? Cost Content design Assigning personnel Others problems 3 How you feel the reaction of the staff after being trained? Very good Good Normal Not good Do you think there should be more training for new employees? Yes No How you think our solution has helped the recruitment process of the company? Create initial orientation for employees, helping employees integrate into the working environment Reduce work pressure, help employees feel more comfortable and positive  Chart : 15 • • Survey analysis: Through the survey of the Human Resources Manager about the training course, the main difficulty related to the content of the training program and personnel • assignment Specifically, the design of the training program needs to be carefully prepared and implemented, managers must consider and select the program content so that it is both in accordance with the company's standards and at the same time meet the needs of the candidate, to aiming for the best results as the original goal set out Regarding human resources, the head of the department shared more about the difficulties in finding highly trained trainers Therefore, in the past month, she had to directly supervise and instruct the "recruiting specialist for the company" because she could not find the people with the necessary skills and expertise as required The training process is still limited in time for her to be able to guide meticulously for employees due to her workload • Refenrences • Some products of Tan A Dai Thanh Group 16 17 18 ... in the company • Appreciate the factors that directly affect the satisfaction of Tan A Dai Thanh Group' s employees in human resource management of the company On the basis of analyzing the advantages,... process" at Tan A Dai Thanh Group has focused on clarifying the following contents: • Analyzing the performance of Tan A Dai Thanh Group in the past period to see the current situation in human resource... accordance with the company's standards and at the same time meet the needs of the candidate, to aiming for the best results as the original goal set out Regarding human resources, the head of