Chapter 2 Enterprise Systems

Chapter 2: Enterprise Systems Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Outline  Enterprise Systems  Types of Enterprises Systems  Types of Data in ES  Super Skateboard Builders, Inc  SAP Overview Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Enterprise Systems  Three stages of evolution  Stage 1: Stand-alone Mainframe Systems  Stage 2: Client-Server Architecture  Stage 3: Service-Oriented Architecture (SOA) Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 The New Stack – Process Is the Next Platform Client Punch Card or Terminal (10’s ofCustom users) PC or Internet Any Device (1000’s of users) (Millions of users) Composites Applicatio n Data Management Application OS and Database Mainframe Application Application Application OS OS OS DB OS OS OSApplications OS OS DB OS DB OS DB OS OS Client Server Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 SOA Composites OS OSApplications OS OS DB OS DB OS DB OS OS 3-tier Client Architecture Client Client Client Client Client Client Client Client Client Client Client Client Client Client Client Client Client Application Server Client Client Client Client Client Client Client Application Server Database Server Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Client Client Client Application Server Types of Enterprise Systems  The ES Application Suite  Enterprise Resource Planning (ERP)  Supply Chain Management (SCM)  Supplier Relationship Management (SRM)  Product Lifecycle Management (PLM)  Other classifications  Best of breed vs Niche applications  Software as a service (SaaS) Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 The application suite Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 SAP ERP Solution Map End-User Service Delivery Financial Analytics Analytics Financial Supply Chain Management Financials Treasury Talent Management Financial Accounting Workforce Analytics Management Accounting Workforce Process Management Corporate Governance Workforce Deployment Procurement Inventory and Warehouse Management Inbound and Outbound Logistics Transportation Management Product Development and Manufacturing Production Planning Manufacturing Execution Product Development Life-Cycle Data Management Sales and Service Corporate Services Sales Order Management Real Estate Enterprise Asset Management Management Aftermarket Sales and Service Project and Portfolio Management Travel Management Environment, Health, and Safety Compliance Mgmt Copyright SAP AG 2008 Professional-Service Delivery Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Quality Management Global Trade Services SAP NetWeaver Procurement and Logistics Execution Shared Service Delivery Human Capital Management Operations Analytics SAP Supply Chain Management Demand & Supply Planning Procurement Manufacturing Warehousing Transportation Real World Awareness Supply Chain Visibility Supply Network Collaboration Supply Chain Management with Duet Safety Stock Planning Supply Network Planning Distribution Planning Strategic Sourcing Purchase Order Processing Invoicing Production Planning & Detailed Scheduling Manufacturing Visibility & Execution & Collaboration MRP based Detailed Scheduling Inbound Processing & Receipt Confirmation Outbound Processing Cross Docking Sales Order Processing Freight Management Billing Planning & Dispatching Supplier Collaboration Physical Inventory Service Parts Order Fulfillment Rating & Billing & Settlement Supply Chain Event Management Strategic Supply Chain Design Warehousing & Storage Driver & Asset Management Network Collaboration Auto ID / RFID and Sensor Integration Supply Chain Analytics Supply Chain Risk Management Sales & Operations Planning Customer Collaboration Demand Planning in MS Excel Copyright SAP AG 2008 Service Parts Planning Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Outsourced Manufacturing SAP NetWeaver Order Fulfillment Demand Planning & Forecasting SAP Supplier Relationship Management Purchasing Governance Global Spend Analysis Category Management Compliance Management Sourcing Central Sourcing Hub RFx / Auctioning Bid Evaluation & Awarding Collaborative Procurement Legal Contract Repository Contract Authoring Self-Service Procurement Supplier Collaboration Supply Base Management Contract Negotiation Services Procurement Contract Execution Direct / Plan-Driven Procurement Catalog Content Management Web-based Supplier Interaction Direct Document Exchange Supplier Network Supplier Identification & Onboarding Supplier Development & Performance Management Supplier Portfolio Management Copyright SAP AG 2008 10 Contract Monitoring Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 SAP NetWeaver Contract Management SAP Product Lifecycle Management Product Management Product Strategy and Planning Product Portfolio Management Product Data Management Product Master and Specification and Recipe Service and Maintenance Structure Management Management Structure Management Product Costing Visualization and Publications Tool and Workgroup Project and Resource Integration Management Copyright SAP AG 2008 11 Product Quality Management Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Market Launch Management Product Change Management Configuration Management Document Management SAP NetWeaver Engineering, R&D Collaboration Product Compliance Product Intelligence Manufacturing Collaboration Service and Maintenance Collaboration Product Development and Collaboration PLM Foundation Supplier Collaboration Requirements Management Innovation Management SAP Customer Relationship Management Sales Sales Planning Performance & Forecasting Management Segmentation & List Management Territory Management Campaign Management Accounts & Contacts Opportunity Management Real-Time Offer Management Quotation & Order Management Service Order Service Contract Complaints & Case In-House Repair Management Management Returns Management 12 Pricing & Contracts Installed Base Management Copyright SAP AG 2008 Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Lead Management Incentive & Commission Management Warranty Management Time & Travel Resource Planning Business Communication Management Marketing Resource Management Trade Promotion Management Service Interaction Center Web Channel Sales Partner Channel Management Marketing Other classifications of ERP systems  Best of Breed  Niche  Software as a Service 13 Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Types of Data in ES  Organizational Data  Master Data  Transaction Data 14 Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Organizational Data  Defines the organizational structure of the enterprise  Includes definitions of:  Companies (subsidiaries, etc.)  Divisions based on, product or geographical hierarchy  Sales organizations  Purchasing organizations  Physical facilities: plants, warehouses, distribution centers  HR organization  Functional areas, reporting relationships  Data rarely changes 15 Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Master Data  Define key entities in an organization  Customers  Basic information: name, address, contact information  Financial information: payment terms, methods  Sales information: delivery terms  Vendors / suppliers  Similar information as customer  Products     16 Basic data: description, weight, color Purchasing data Sales data Manufacturing data Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Master Data  Employees  Basic data  Personal data: dependents  Payroll data  Tax data  Data changes occasionally 17 Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Transaction Data  Data that is the consequence of day-to-day transaction  Who, what, when, where, how, how much  Sales  Customer, products, quantities, dates and times, location (shipping, delivery), sales person  Purchase  Vendor, products, quantities, dates and times, location (delivery), sales person, requester  Production  Materials, quantities, facilities, resources (machine, people), dates and times, locations (storage, production) 18 Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Super Skateboard Builders, Inc  History  Product Line  Customers  Vendors  Plant Layout  Employees  Information Systems 19 Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 SSB, Inc - Product List 20 Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 SSB, Inc - Customer List 21 Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 SSB, Inc - Vendor List 22 Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 SSB, Inc - Plant Layout 23 Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 SSB, Inc - Organizational Chart John Z Boeve (President) Maria Rivera (Office Manager) Catherine VanderBos (Plant Manager) Charles Skivers (Shop Floor) Patrick Stevens (Sales Manager) Shana Smith (Accountant) David Bloomberg (Warehouse Manager) Tom Jones (Warehouse) Mark McKendry (Shop Floor) 24 Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 Martha Seward (Purchasing Manager) SAP Overview Copyright SAP AG 2008 25 Magal and Word ! Essentials of Business Processes and Information Systems | © 2009 ... Processes and Information Systems | © 20 09 SSB, Inc - Vendor List 22 Magal and Word ! Essentials of Business Processes and Information Systems | © 20 09 SSB, Inc - Plant Layout 23 Magal and Word ! Essentials... Processes and Information Systems | © 20 09 SSB, Inc - Product List 20 Magal and Word ! Essentials of Business Processes and Information Systems | © 20 09 SSB, Inc - Customer List 21 Magal and Word !... of Business Processes and Information Systems | © 20 09 Client Client Client Application Server Types of Enterprise Systems  The ES Application Suite  Enterprise Resource Planning (ERP)  Supply