Test bank for business communication 6th canadian edition by braun 26 modules

Test Bank for Business Communication 6th Canadian Edition by Braun 26 Modules Full file at https://TestbankDirect.eu/ Exam Name _ TRUE/FALSE Write 'T' if the statement is true and 'F' if the statement is false 1) We communicate most successfully when we take the time to consider what results we want 1) 2) Successful communication usually includes persuasion 2) 3) Business communication uses specific conventions for communication 3) 4) In the North American style of business communication conventions, emails need to be polite but neutral 4) 5) Today's employers expect graduates to work well in small groups 5) 6) Most messages have a single purpose 6) 7) When you communicate with non-English speakers, try to use idioms and buzzwords used in office conversation 7) 8) An entry-level professional job requires employees to write memos and email messages 8) 9) Engineers with excellent writing skills have a competitive advantage 9) 10) Business 11) An correspondence does not cost money effective, reader-centred business message must be concise 12) Creative thinking is a genetic trait, like blue eyes, rather than something that can be 10) 11) 12) learned 13) To analyze a business communication situation, you need to know only your audience and your purpose 13) 14) To 14) 15) The 15) include information without laying emphasis on it, put it at the bottom of the first page "C" in the PAIBOC analysis refers to the challenges a writer faces while communicating with the audience Full file at https://TestbankDirect.eu/ Test Bank for Business Communication 6th Canadian Edition by Braun 26 Modules Full file at https://TestbankDirect.eu/ MULTIPLE CHOICE Choose the one alternative that best completes the statement or answers the question 16) Which of the following is NOT a feature of business communication? organizational patterns can confuse and mislead people B) Effective business communication conforms to the writer's expectations C) Messages are becoming more complicated D) To be efficient, a message must get through the first time 16) A) Different 17) More than any other type of communication, business communication puts particular emphasis on: A) technical language B) extensive details C) efficiency D) complex topics 17) 18) Which 18) 19) Which 19) 20) Which 20) 21) Which 21) 22) Which 22) 23) Which 23) of the following is true about business communication? A) We cannot achieve success in communication unless and until we meet the other person's wants B) It is important to remember that buzzwords should be used in office conversation C) Idioms should be used while communicating with non-English speakers D) Careers not depend upon skillful communication of the following is NOT a conventional tone of the North American style of business communication? A) Neutral B) Friendly C) Polite D) Presumptuous of the following is NOT a conventional style of the North American style of business communication? A) White space for emphasis B) Abstract language C) Salutation D) Short sentences and paragraphs of the following is NOT a convention of the North American style of business communication? A) Format is decided by software application B) Format is decided by the organizational culture C) Memos go to external audiences D) Memos go to internal audiences of the following is an example of a company's internal audience? A) Supplier B) Shareholder C) Union leader D) Office manager of the following would be an external audience for a corporate accountant working at a company's head office? A) Clerk, Accounts Receivable B) Stockholders C) Vice-President, Sales D) Manager, Branch Office Full file at https://TestbankDirect.eu/ Test Bank for Business Communication 6th Canadian Edition by Braun 26 Modules Full file at https://TestbankDirect.eu/ 24) Employers NOT expect graduates in entry-level positions to: A) speak effectively to customers and colleagues B) interpret comments from informal channels C) write well D) be unable to work independently or as a team member 24) 25) Which 25) 26) Which 26) 27) The 27) of the following is NOT essential for employment? A) Comprehension B) Interpersonal skills C) Working in groups D) Advertising skills of the following is a feature of the company grapevine? A) It is always a good place to look for feedback B) It is crucial to developing positive relationships C) Interpersonal communications skills connect you to the grapevine D) It is a formal source of organizational information primary purpose of business messages is to: B) request exposure C) create goodwill D) always get a response A) get 28) The process of "cycling" a document back and forth between different people several times: A) speeds up communication because several people are made aware of the message before it is released B) is important to give approval for external documents C) is a way of making sure that several people "own" the message D) increases the cost of correspondence 28) 29) Which 29) 30) Good 30) 31) Which 31) of the following is NOT a feature of poor writing? A) It is always concise B) It irritates the reader C) It requires more time for revisions D) It delays action writing: A) projects the image of the writer as an intelligent person B) increases the number of requests answered negatively C) presents the reader's point of view D) helps hide disagreements of the following is true about good writing? A) It presents the reader's point of view B) It shows that the writer is capable C) It increases the number of requests answered negatively D) It helps hide disagreements Full file at https://TestbankDirect.eu/ Test Bank for Business Communication 6th Canadian Edition by Braun 26 Modules Full file at https://TestbankDirect.eu/ 32) A message is comprehensive if the: A) writer conveys maximum meaning using as few words as possible B) style, organization, and visual impact of the message help the reader to read, understand, and act C) information in the message is accurate and is free of errors in punctuation, spelling, grammar, word order, and sentence structure D) writer chooses the facts-and the organization and language to convey those facts-that enable the reader to get the meaning that the writer intended know a message is correct when: A) the style, organization, and visual impact of the message help the reader to read, understand, and act B) the reader has enough information to evaluate the message and act on it C) it is free of errors in punctuation, spelling, grammar, word order, and sentence structure D) the writer conveys maximum meaning using as few words as possible 32) 33) We 33) 34) Which 34) 35) Analyzing 35) 36) Which 36) 37) Which 37) of the following is NOT a characteristic of good business communication? A) Comprehensive B) Casual C) Clear D) Concise the context of business communication: A) means too many people will be involved in creating the communication B) takes a lot of time, and is therefore not justified C) should be left only to senior management D) helps us make a favourable impression of the following factors would you NOT consider as part of your analysis of a communication situation? A) Your audience's wants and needs B) What you want to happen as a result of the communication C) Where and when the communication will take place D) Your own feelings about the topic of the following is true about lateral thinking? cannot be learned with practice B) It enables one to think creatively C) It prevents flexible thinking D) It provides the most obvious solution to a problem A) It Full file at https://TestbankDirect.eu/ Test Bank for Business Communication 6th Canadian Edition by Braun 26 Modules Full file at https://TestbankDirect.eu/ 38) Which of the following factors would you NOT consider as part of your analysis of a communication situation? A) Where the communication will take place B) Your audience's wants and needs C) The writer's needs and values D) When the communication will take place 38) 39) Generating 39) 40) Which 40) every possible idea on a topic, no matter how silly or far-fetched, is known as _ A) Paraphrasing B) Acculturation C) Brainstorming D) Groupthink of the following questions BEST answers if maximum privacy is ensured when a message is confidential? A) Where will the communication happen? B) Who's my audience? C) What's my purpose? D) When will the communication happen? SHORT ANSWER Write the word or phrase that best completes each statement or answers the question 41) According to employers, what are the business basics that Canadian professionals need in order to be competitive in the global market? 41) 42) List 42) the problems caused by poor writing 43) What are the features of successful messages? 43) 44) What are IBM's tips for creativity? 44) 45) What is PAIBOC? Briefly explain each of its components 45) Full file at https://TestbankDirect.eu/ Test Bank for Business Communication 6th Canadian Edition by Braun 26 Modules Full file atKey https://TestbankDirect.eu/ Answer Testname: UNTITLED1 1) TRUE 2) TRUE 3) TRUE 4) TRUE 5) TRUE 6) FALSE 7) FALSE 8) TRUE 9) TRUE 10) FALSE 11) TRUE 12) FALSE 13) FALSE 14) FALSE 15) FALSE 16) B 17) C 18) A 19) D 20) B 21) C 22) D 23) B 24) D 25) D 26) C 27) C 28) D 29) A 30) A 31) B 32) B 33) C 34) B 35) D 36) D 37) B 38) C 39) C 40) A 41) To remain competitive in the global market, according to employers, Canadian professionals need business basics that include communications, team building, report writing and preparing presentations 42) The problems caused by poor writing are: It takes more time to read and interpret It requires more time for revisions It confuses and irritates the reader It delays action while the reader requests more information, or tries to figure out the meaning Full file at https://TestbankDirect.eu/ Test Bank for Business Communication 6th Canadian Edition by Braun 26 Modules Full file atKey https://TestbankDirect.eu/ Answer Testname: UNTITLED1 43) Successful messages build goodwill by focusing on the reader An effective, reader-centred business message meets five criteria: The message is clear: the writer chooses the facts-and the organization and language to convey those facts-that enable the reader to get the meaning that the writer intended The message is concise: the writer conveys maximum meaning using as few words as possible The message is comprehensive: the style, organization, and visual impact of the message help the reader to read, understand, and act The message is complete: the reader has enough information to evaluate the message and act on it The message is correct: the information in the message is accurate and is free of errors in punctuation, spelling, grammar, word order, and sentence structure 44) IBM's tips for creativity are very diverse: Have an argument Brainstorm with someone 10 years older and someone 10 years younger Clean your desk Come in early and enjoy the quiet Leave the office Sit with a pencil and a pad of paper See what happens 45) The PAIBOC questions should be used to analyze business communication problems: P-What are your purposes in writing? A-Who is your audience? How members of your audience differ? What audience characteristics are relevant to this particular message? I-What information must your message include? B-What reasons or reader benefits can you use to support your position? O-What objections can you expect your readers to have? What negative elements of your message must yo de-emphasize or overcome? C-How will the context affect the reader's response? Think about your relationship to the reader, the morale in the organization, the economy, the time of year, and any special circumstances Full file at https://TestbankDirect.eu/ ... disagreements Full file at https://TestbankDirect.eu/ Test Bank for Business Communication 6th Canadian Edition by Braun 26 Modules Full file at https://TestbankDirect.eu/ 32) A message is comprehensive... problem A) It Full file at https://TestbankDirect.eu/ Test Bank for Business Communication 6th Canadian Edition by Braun 26 Modules Full file at https://TestbankDirect.eu/ 38) Which of the following... information, or tries to figure out the meaning Full file at https://TestbankDirect.eu/ Test Bank for Business Communication 6th Canadian Edition by Braun 26 Modules Full file atKey https://TestbankDirect.eu/