INTRODUCTION By the year 2019, the era of industrialization, modernization and innovation have consistently explored in over the world, the competitive trend is inevitable Almost all company need to consider the market demand and what their core key products are Therefore, manufacturing products to satisfy the market demand and the products must have high quality at low prices to gain profits Thus, Firms need organize and manage production and business operations so that they can get the most optimal profit as well as save the cost Eduglobal company is a firm with medium scale in developing online English course After studying at English Faculty of Thuong Mai University, I have achieved basic knowledge about Business English Being recommended and allowed by English Faculty – I have got an internship in the Content Department of Eduglobal After one month (from September 03st September 2019 to September 28th 2019), under the valuable support and instructions of managers and colleges in the company, I was able to apply the knowledge obtained at university into practice, meanwhile collecting basic information to complete the internship report Admittedly, the internship period last only a month along with my little ability, the report certainly have some mistakes I hope that I would receive the teachers' comments to complete successfully my report I would like to express my gratitude towards teachers at English Faculty – Thuong Mai University as well as my leader-Ms.Thanh and colleges in Eduglobal Hanoi, September 28th, 2019 Vũ Thị Thùy Linh TABLE OF CONTENT INTRODUCTION .1 TABLE OF CONTENT .2 LIST OF TABLES AND FIGURES LIST OF ABBREVIATIONS CHAPTER : OVERVIEW OF EDUGLOBAL .5 1.1 GENERAL INFORMATION ABOUT THE COMPANY 1.1.1 Name, address and current scale of the company 1.1.2 The foundation and development 1.1.3 The structure of the company 1.2 INFORMATION OF BUSINESS RESULT CHAPTER 2: THE INTERNSHIP PROCESS IN EUGLOBAL 2.1 THE DUTIES CARRIED OUT THE INTERSHIP PROCESS 2.2 THE DIFFICULTIES AND LESSONS OF EXPERIENCE IN THE INTERSHIP PROCESSING 10 2.2.1 The difficulties in the internship processing 10 2.2.2 The lessons of experience in the internship processing .10 CHAPTER 3: THE REALITY OF USING ENGLISH IN JVMB JSC .11 3.1 THE REALITY OF USING ENGLISH IN THE BUSINESS 11 3.2 RECOMMENDATIONS FOR SOLUTIONS 11 CHAPTER 4: RECOMMENDATIONS FOR CHOOSING A GRADUATION THESIS TOPIC .12 REFERENCES 13 LIST OF TABLES AND FIGURES Table Table Report on business results of Eduglobal (2017-2018) Tasks given in the internship process LIST OF ABBREVIATIONS HR Vocab CEO Human and resource Vocabulary Chief Executive Organization CHAPTER : OVERVIEW OF EDUGLOBAL 1.1 GENERAL INFORMATION ABOUT THE COMPANY 1.1.1 Name, address and current scale of the company Company name: + In Vietnamese: Cổ phần Eduglobal Việt Nam (EDUGLOBAL) + English name: Eduglobal Company Address: 91 Trung Kính street, Trung Hoa sub-district, Cau Giay district, Ha Noi, Viet Nam Email : Hiclass@eduglobal.vn Website : onthithpt.hiclass.vn Tax code: 0102683570 Registered capital: 5,000,000,000 VNĐ CEO: Nguyen Duc Quan 1.1.2 The foundation and development Eduglobal was founded in 2014, being in the context of the market and the economy of Vietnam is under the general influence of the world and regional economies, and become one of the leading private educational institutions in Vietnam, EduGlobal clearly identifies and always considers its mission as a provider of resources and solutions for teaching, learning and reviewing language British quality with the most scientific methods and strategies At EduGlobal, with educational programs and advanced educational methods in the era of Technology Revolution 4.0, students will be equipped with the necessary knowledge and skills to become more confidence, bravery and success Inheriting the achievements of science, technology and information technology in the right direction, we always attempt to become a reliable educational address, leading the innovation in accordance with the new educational trend Our vision and operational strategy: - We always put the word "prestige" on the top, putting customer satisfaction as the core value - We always make efforts to improve, perfect and develop products - We contribute positively to the community 1.1.3 The structure of the company In order to manage the company's apparatus, ensure high efficiency at work, closely monitor the situation of production, trade and improve product quality The leadership of the company has built an apparatus that combine an online form and a function together The organizational structure of this model is shown by the following: Analysis of the tasks of each department CEO: Nguyen Duc Quan The Director, the founder of the company, has the highest authority, manages all activities of the company and takes ultimate responsibility for the authorized activities Director: Tran Cong An and Hoang Thi Trang Being responsible for the management and operation of the departments and supporting the Director in corporate governance Development content and service: 30 Employee - Manager: Nguyen Thi Thanh Taking responsibility for developing and implementing the plans for English course; implementing and monitoring the opening to receive the goods declaration on required deadlines; examining grammar, vocabulary, structure which have in exam for student, response and explain for student’s question Sales Department: 11 employees - Manager: Nguyen Thi Hien Establishing and implementing the business plans; setting and dealing directly with the customer system, distributor system; coordinate with relevant department Accounting Department: employees - Manager: Vuong Thi Thuy Dung The Accounting Department is responsible for researching and suggesting measurements about the financial condition of the company, implementing the financial decisions of the director and the accounting tasks, as well as managing the financial condition and property of the company HR administrative Department: employees - Manager: Nguyen Mai Khanh The department has responsibility to recruit new employees, cooperate with other departments in training and improving the quality of the staffs, to develop regulations about employees’ salaries and incentives, to formulate the rules and regulations of the company, to recommend the Director about issues related to the HR Administration Department Marketing Department: 11 employees - Manager: Nguyen Quoc Hung The marketing department has overall responsibility for growing revenue, increasing market share and contributing to company growth and profitability, control content, images on fanpage, look for potential customers Information technology department: 30 employees - Manager: Nguyen Van Son Take responsibilities for control website, firewall, security for user base on master the technology of SMS, Callcenter, Web / Wap / App, Streaming running on the platforms Asterisk, PHP, Net, Java, Oracle, Helix, MongoDB, NoSQL, C ++ 1.2 INFORMATION OF BUSINESS RESULT Examining base on business result of Eduglobal, - Through business results, the business performance has increased over the past years Profit after tax in 2018 increased by 813,398,525, equivalent to 42.42% compared to 2017, this is because the profit before tax in 2018 increased 1,016,748,156 compared to 2017 - The total revenue from operating activities increased 6,366,900,000 at the rate of 38.45% The profits increased, but the growth rate was slower than the growth rate of revenue, so gross profit still increased by 5,000,000,000 with the rate of 44.84% - The speed increased rapidly compared to the cost items So, generally speaking, the business performance of the company is quite impressive, but with the expectation of investing in the sales system, this system will help company get competitive advantages and gain business benefits Table 1: Report on business results of Eduglobal (2017-2018) No Norm Year 2017 Year 2018 Year-on-year rate Amount % Sales revenue 16,559,500,000 22,926,400,000 6,366,900,000 38.4 5,409,500,000 6,776,400,000 1,366,900,000 25.2 11,150,000,000 16,150,000,000 5,000,000,000 44.8 15,436,759 8,179,116 112.7 2,150,000 4,680,960 2,530,960 117.7 7,697,950,000 10,180,200,000 2,482,250,000 32.2 1,060,050,000 2,566,700,000 1,506,650,000 142.1 sales of goods 2,397,107,643 3,413,855,799 1,016,748,156 42.4 3,413,855,799 1,016,748,156 42.4 682,771,160 203,349,631 42.4 2,731,084,639 813,398,525 42.4 Cost of goods sold Gross profit from sales and services Financial revenue 7,257,643 Expenses for financial activities 99 110 111 Sales Expenses Management Expenses Net revenue from and services Profit before tax 2,397,107,643 (PBT) Profit tax (20%) 479,421,529 Profit after tax 1,917,686,114 (PAT) CHAPTER 2: THE INTERNSHIP PROCESS IN EUGLOBAL 2.1 THE DUTIES CARRIED OUT THE INTERSHIP PROCESS The following table gives some detail information about my tasks in four weeks that I have completed: Table 2: Tasks given in the internship process Week Given Tasks - Learning the rules of the company Expected results - Complying with company - Making acquaintance with the regulations - Adapting to the new working colleagues and new work environment environment as well as getting - Getting the assigned work mingle with colleagues - Learning all skills related to my work - Understanding clearly my - Checking grammar and code in online responsibilities when I take the course, filling supplement for answers of internship in the company teachers as well as correcting mistakes - Checking grammar and code in online - Having more knowledge course, filling supplement for answers of about vocabulary for student in teachers as well as correcting mistakes high school - Checking pronunciation, synonyms, - I know how to fix mistakes antonyms, and editing if have any without hot-temperature and get comment from student on web advices from my leader as well my colleagues - I prepared for three English courses for - I got the excellent skills of high school students with three levels of using Word as well Excel and difficulty, medium, and easy know how to arrange acknowledge suitable with each object - I prepared for three English courses for - Improving translation skills high school students with three levels of - Receiving useful comments difficulty, medium, and easy and advice from the leader - Checking again general knowledge, - Having many interesting and pronunciation, vocabulary, reading skill, meaningful working hours practice test before publishing on web - I felt more duties with my tasks and attempt to complete successfully them 2.2 THE DIFFICULTIES AND LESSONS OF EXPERIENCE IN THE INTERSHIP PROCESSING 2.2.1 The difficulties in the internship processing During my internship in Edugloblal, particularly in Develop content and service Department, I have to face with some following difficulties: - The application of theory and skills into practice is constrained, which is lead to some problems that I still have not handled quickly - Due to the lack of practical knowledge, I encountered some difficulties in the process of practicing: I did not know how to use Excel to arrange information right way - Working in a professional environment that requires high flexibility, I had to make a lot of efforts to observe and learn knowledge and skills of my prior colleagues I have difficulties with some phrases and terminology used in this field and the reason is that my lack of specific knowledge - Because of having not much the practice time, I have not enough specific and deep knowledge about the work in the departments, meeting many difficult terms about supply English course online 2.2.2 The lessons of experience in the internship processing After one month as an intern in Eduglobal, I have learned a lot of precious lessons and executive experiences for myself which will help my further career growth - Apply the knowledge and skills learned at university (pronunciation, vocab, translation, interpreting, etc.) on the job I see that the knowledge learned at university is not enough and I have to learn more about how to use it effectively is decided by practicing in the real life - Understand the importance of team-work and know how to cooperate with my colleagues effectively and save time - I can improve my soft skills such as: planning, typing, reading, writing and translating - Learn how to make acquaintance with other colleagues in the company and 10 build a good relationship with partners CHAPTER 3: THE REALITY OF USING ENGLISH IN JVMB JSC 3.1 THE REALITY OF USING ENGLISH IN THE BUSINESS - With the determining of becoming a leading online English revision site in the country, ensuring the criteria of QUALITY - FULL - ACCURATE, Hiclass was founded and carried in its mission to provide students The correct revision materials, following the curriculum and the method of scientific review help the students master the exam preparation time to achieve the highest results - English resourse in their web was collected carefully from many famous teachers both Vietnam and foreigners and checked and updated by over 30 employees so that they can stick to real exam and ensure the student can understand easily as well as use fluent English knowledge (including reading, vocab, grammar, pronunciation,etc.) - The level of English usage among the departments are different and just focuses on the Development content and service Department - However, because of lacking professional employees content, the number of English course in their website is not much and can not satisfy customers’s demand 3.2 RECOMMENDATIONS FOR SOLUTIONS - Manage campaigns on website and fanpage like an army operation – plan ruthlessly As the time for your campaign to kick-off approaches, there are a few key elements to consider to help it succeed; starting with outstanding project planning - Carry out training English synchronized for almost all department so that they can control and give true advices for student when sale the English online course - HR department should recruit more professional employee to update Website performance as well improve and extend the number of courses 11 CHAPTER 4: RECOMMENDATIONS FOR CHOOSING A GRADUATION THESIS TOPIC - Realizing the importance of English in the Eduglobal, I would like to propose the topic of graduation thesis in the direction of "Factors impact on motivation in learning English skills of students (speaking, listening, reading, writing and translation) " This research is crucial to focus on finding strategies for helping all student to have more motivation in learning English and improve their English skills - The second propose is “ How to use English fluently in communication?” 12 REFERENCES I would like to express my gratitude to the following researchers for providing very useful information sources so that I could complete this report: http://hiclass@eduglobal.com.vn http://www.thongtincongty.com/company/3f80381d-cong-ty-co-phan-eduglobalviet-nam/ 13 ... : OVERVIEW OF EDUGLOBAL 1.1 GENERAL INFORMATION ABOUT THE COMPANY 1.1.1 Name, address and current scale of the company Company name: + In Vietnamese: Cổ phần Eduglobal Việt Nam (EDUGLOBAL) + English... information sources so that I could complete this report: http://hiclass @eduglobal. com.vn http://www.thongtincongty.com /company/ 3f80381d-cong-ty-co-phan-eduglobalviet-nam/ 13 ... ABBREVIATIONS CHAPTER : OVERVIEW OF EDUGLOBAL .5 1.1 GENERAL INFORMATION ABOUT THE COMPANY 1.1.1 Name, address and current scale of the company 1.1.2 The foundation and development