Dinh Ngoc Hung_ GCH15253 Assessor: Pham Thuy Duong Contents B1 B1.1 B1.2 B2 B2.1 B2.2 B1 B1.1 Customers must be able to log in : I think logging in is not necessary for customers who only need to see and find information on the site Could I ship online orders in my area and get the money for those sales? : To build the mechanism of shipment, fast delivery depends greatly on the size of the store In fact, small, self-service shops can apply the form of self-shipment to save on shipping costs, without hiring staff or third parties and can balance everything accordingly However, with large stores, many products, the number of orders per day high and intend to long-term business should select specialized shipping service providers Clients can use the system like Facebook, to communicate with each other and build an online community They should be able to find out who are in their classes and contact those people : Building an online community is the trend of businesses as an information channel to communicate with their user community, and also as a place for businesses, brands to consolidate their image and attract more its potential customers However, this is not an important issue for the system because customers can use a lot of client applications to communicate with each other more effectively such as facebook, zalo In addition to creating this function will time consuming and costly I can use the system to pay my staff: In my view, the system should not be used to pay employees because the payment of wages to employees involves a number of issues such as the payroll process and when they are paid monthly or salary based on the results of the work completed B1.2 high level request list to build system: Customers must be able to search and browse products to buy, whether they are logged in or not: Search function will help customers easily find the products and services that they need as quickly as: search by keyword, category, price Multi-language: With multi-language integration, customers can add, remove or edit any language on their site (unlimited) The look and feel of the website should resemble the healthy lifestyle we are selling : Website design impressive, giving customers the feeling of fun that they want to discover the first time to your website To that the website should have the color layout, close layout, suitable for the product sold Online support : Frequently Asked Questions also provide self-help capabilities to solve common customer problems Buyers often ask about product support, return, lost account password And it will be great when your system has automatic replies The customer has to wait for an answer -> interrupt purchase process -> the possibility of losing orders will not occur with your complete professional sales page Online payment function: When designing a website for sale, it is indispensable for this function of online payment This is a form of online payment through a bank account or virtual wallet created on the state-authorized commercial website Sales Reports: Provides an overview page for sales, sales dates, months, and years from coverage to details Transport: Allows customers to choose the delivery / receipt as desired Process order processing - Receiving orders - Confirmation - Package - Shipping - Success Customers can track these processes through their personal accounts Create maximum convenience for the user from the reach stage until the decision to buy the product A rating system for our products with a comments section : 92% of shoppers read product reviews from other users and make a purchase decision from here Product evaluation is a basis for customers to know if they should buy the product or not Displaying star ratings or user comments is an integral part of an ecommerce website Speed optimization: No one wants to access or even buy at an ecommerce website with slow, unprofessional page loading speed 10 I can keep track of my staff and what classes they teach: Managers can manage and track the teaching time of employees through which they can arrange for a stable time B2 B2.1 high level requirements list Customers must be able to search and browse products to buy, whether they are logged in or not The look and feel of the website should resemble the healthy lifestyle we are selling Online support Online payment function Sales Reports Transport A rating system for our products with a comments section Level Must have Should have Should have Must have Could have Must have Should have Multi-language Speed optimization 10 Managing Permissions could have Must have Should have B2.2 I think this is a must have function as it greatly affects the search for customers Customers will feel satisfied with the company when they can easily find what they want as I explained in Section B2.1 An easy-to-view interface suitable for the business purpose of the company will help create a positive impression on customers Customer support functions are available in the system as it helps solve customer problems This is a must have feature because it makes it easy for customers to pay without having to wait in front of the ATM or counter to withdraw money and pay for goods This function allows administrators to control the information sold or purchased From there, find out how to develop as I explained in Section B2.1.Create maximum convenience for the user from the reach stage until the decision to buy the product This issue is important but the system is not necessarily because the company can link to many other service companies for delivery This function is important and up there because it helps the customer get more information and know the evaluation of people when buying the product I evaluate this function as "could be" because it supports the user experience better but in practice this function is not important Speeding up your website is always a top issue to bring the best experience to your visitors If a website is slow to access, it will be difficult to retain customers 10 This function should be in the system as it helps managers manage their employees ... stable time B2 B2 .1 high level requirements list Customers must be able to search and browse products to buy, whether they are logged in or not The look and feel of the website should resemble... better but in practice this function is not important Speeding up your website is always a top issue to bring the best experience to your visitors If a website is slow to access, it will be difficult... there because it helps the customer get more information and know the evaluation of people when buying the product I evaluate this function as "could be" because it supports the user experience better