END-OF-UNIT TEST 10 Duration: 75 minutes Section 1: Language knowledge (30 marks) I Fill in each blank in the passage below with ONE suitable word We decided to reduce the targets for the productivity bonus to make (1) …………… easier to earn a bonus We though it would make people work (2) …………… and we expected that better productivity would follow In fact, the decision was (3) …………… disaster It made things (4) …………… , because workers still failed to meet production targets and their morale fell even lower In the end we had to ask Patrick Massey, the old production manager, to come back (5) …………… the company He was a strong leader and very popular He didn’t want his old job (6) …………… we offered him a position on the board of (7) ……………… The workers were happy to see him back and morale improved immediately Patrick also helped to recruit a new production manager (8) …………… could the job effectively At last productivity has started to improve again and we have learned that good (9) ……… and good people management are absolutely essential to high (10) …………… A them b it c these d those A hard b worse c harder d hardest A a b the c some d any A bad b badly c worst d worse A at b in c for d to A so b however c so that d and A directors b people c staff d managing A what b who c whom d whose A leader b leadership c leading d led 10 A product b production c productivity d produce II Choose the best answer 11 He asked me a how have you changed in the last c how I had changed in the last five five years? years b how I have changed in the last d how had I changed in the last five five years? years 12 I’d like to know a what would your colleagues say c what your colleagues would say about you? about you? b what would your colleagues say d what your colleagues would say about you about you 13 My boss asked me a if you have prepared the figures c if I had prepared the figures for for me him b If I have prepared the figures for d if you have prepared the figures him for him 14 Claudia wanted to know a how long would it take to integrate the two companies b how long it would take to integrate the two companies c how long it will take to integrate the two companies d how long will it take to integrate the two companies 15 He asked her ……………………………………………………………………………… End-of-unit test 9/Module4 a why is this year’s budget so small d why this year’s budget was so b why this year’s budget is so small small c why was this year’s budget so small 16 They never ……… us what happened In fact, they never …………… anything to anyone a tell/said c told/said b said/told d tell/say 17 Do not everything yourself tasks to other people a submit b give c divide d delegate 18 You must keep staff especially when things get difficult a generated b motivated c frustrated d electrified 19 With regard ……… the structure of an organization, a number of factors may alter the ideal decision-making process a at b to c in d for 20 Weigh up the of each alternative before deciding a checks and balances c pros and cons b assets d profits 21 The manager ………he was in hurry He ……me to ask his deputy a told/said c said/told b told/told c said/told to 22 Try to ensure that each employee’s is not too great a workload c work-to-rule b working practice d working party 23 It can be difficult for some people to ……………on responsibility a bring b take c decide d agree 24 When staff worry over certain issues, a good manager should………….to their concerns promptly a report c deal b respond d communicate 25 Trust is rated very highly, managers should believe in their employees’ abilities and be prepared to………………… responsibilities to them whenever possible a communicate b respond c delegate d perform 26 Those who can’t manage their time efficiently always have high stress a grades b standards c performances d levels 27 When your employees are satisfied, they work more effectively, so respond their needs without delay a to b for c of d from 28 The Sales Manager reported…………last month’s sales figures a to b on c for d over 29 ………… there may be many ways to solve a problem, only some of these are practical a Because b As c However d Although 30 Can we agree ……………the date of our next meeting a on b with c to d in 31 A good manager should …………….in regular professional development opportunities for their staff a believe b take c invest d deal 32 The project manager is off sick, there is little chance of achieving much this week a as b so c since d because 33 Through bad management they turned a crisis a disaster a over b into c off d for End-of-unit test 9/Module4 34 The work is interesting there are good possibilities for promotion in the company a but b so c therefore d and 35 My boss is too direct – he shouldn’t tell people directly he think of them a why b which c what d who 36 After many unforeseen obstacles they just managed to meet their deadline a overcoming b overcome c overcome d overcame 37 Sound research-based judgment helps businesses to be accurate to make key strategic decisions a Sufficient b sufficience c sufficiently d suffix 38 It makes sense to break the tasks up into steps a manager b managing c managerial d managed 39 They decided to move production to the Far East to improve their a competitiveness b competition c competitive d competitors 40 I’m afraid access to this information is a restricting b restricted c restriction d restrictively Section 2: Language use (70 marks) I Read the following passage and answer the questions that follow Starting every day with a song By Virginia Matthews For staff and managers at Asda, each working day gets off to a raucous start 'Give me an A!' they cry, 'Give me an S! Give me a D! Give me an A! What does that spell? Asda!' Customers of the supermarket chain may be alarmed to see and hear the company chant, but Asda insists chanting, singing or hand-clapping is one of the best motivational tools around Asda's spokeswoman says she believes the daily chant unites the workforce Asda's chant was adapted for the UK from the version sung at Wal-Mart, its parent company The song now accompanies all sales conferences, company events and even management meetings 'The directors are just as happy to chant as the cashiers are and they have told us that it helps them get through the business of the day more efficiently and quickly Chanting isn't compulsory though,' she adds, 'and if people don't want to join in, they won't be penalized As for the customers, they love to see us enjoying our work with a good shout and sometimes they even want to join in.' From the Financial Times Choose the best answer Who is Asda’s chant for? a staff only b managers only End-of-unit test 9/Module4 c both staff and managers d customers, staff and managers Why does Asda insist chanting? a to makes them work better b to make fun of themselves c because their customers love to see them chanting d because it’s the company’s policy Which of the following is NOT true about Asda’s chant? a The chant is used in a number of different situations b The chant is a type of song c The chant is exactly the same as the one used at Wal-Mart d The chant motivates employees What does each of the following underlined words / phrases refer to? ‘ … and sometimes they even want to join in.’ (the last paragraph) Chanting isn't compulsory though,' she adds, … (the last paragraph) Which words in the passage mean the following? very loud ………… a company that owns another ………… very worried …………… Fill in each blank with ONE suitable word from the passage Put it in its correct form or tense When Asda employees ……………., any customers in the store may also participate 10 Asda believes the chant …………… employees and makes them work better II Writing Le Nga, 29-year-old secretary, is working for an American boss Her salary is excellent The work is interesting and there are good possibilities for promotion in the company However, recently she is seriously considering resigning because of the following reasons: - her boss is too direct He tells people directly what he thinks of them - he often loses temper when he has to work under pressure At that time, he shouts at her in front of other people - he never praises her for what she has done As a journalist of the Tuoi Tre newspaper, write a letter ( not more than 100 words) to Le Nga Your letter should give advice to the secretary on what to do: should she stay or should she leave the company IV Listen to the talks, and then answer each question about them by marking the correct choice — (A), (B), (C), or (D) The recording will be played twice When is this talk being given? a During a party c After a celebration b Before a sales presentation d At a meeting What had the speaker probably told the audience last month? a That the sales figures had increased c That they should try to increase sales b That a celebration was being planned d That they must prepare an agenda Whose sales figures increased most in the previous month? a Jane's b Rob's What is the woman's purpose in giving the talk? a To request some information about satellites b To introduce her firm's products What will the woman next? a Give a multimedia presentation b Examine a new product c Take a short break d Answer some questions c Nina's d Tom's c To thank her colleagues for doing a good job d To suggest a merger between the two firms V You will hear a telephone conversation between a man and a woman talking about the restaurant booking Fill in the missing information The recording will be played twice purpose of the call: ………………… The man will call the restaurant: to make ………………… The number of people: ………………… The woman suggests: ………………… with Shirley The woman will join the man: in the ………………… THE END