Organizational behavior 4th by MShean chap001

Why study organizational behaviorUnderstand organizational events Predict organizational events Influence organizational events Why Study Organizational Behavior... Trends: Globalization

Introduction to the Field of

Introduction to the Field of

Google and OB

Google has leveraged the power of organizational behavior

to attract talented employees who want to make a difference in the Internet world.

AP/Wide World Photos

What are Organizations?

some purpose

AP/Wide World Photos

Why study organizational behavior

Understand organizational

events

Predict organizational

events

Influence organizational

events

Why Study Organizational Behavior

Trends: Globalization

• Economic, social, and cultural connectivity (and

interdependence) with people in other parts of

the world

• Effects of globalization on organizations:

– New organizational structures

– Different forms of communication

– More diverse workforce.

– More competition, mergers, work intensification and

demands for work flexibility

Trends: Changing Workforce

diversity along several dimensions

Trends: Changing Workforce

• Current trends

– Increased racial and ethnic diversity

– More women in workforce

– Generational diversity

– New age cohorts (e.g Gen-X, Gen-Y)

• Implications

– Leverage diversity advantage

– Adjust to the new workforce

Trends: Employment Relationships

– No explicit or implicit contract for long-term

employment, or minimum hours of work can vary in

a nonsystematic way

Trends: Virtual Work

Using information technology to perform one’s job away from the traditional physical workplace

– Telecommuting (telework)

• working from home, usually internet connection to office

– Virtual teams

• operate across space, time, and organizational

boundaries with members who communicate mainly through electronic technologies

Department of Economic Development, Government of Dubai

Values-based Leadership in Dubai

The Department of Economic Development (DED) in the Emirate

of Dubai recently devoted several months to identifying the agency’s core values: accountability,

teamwork, and continuous improvement DED also organized

a series of workshops (shown in photo) to help employees recognize values-consistent behaviors

Trends: Values/Ethics Defined

Long-lasting beliefs about what is important in a variety

of situations

our decisions

Ethics

values that determine whether actions are right or wrong and outcomes are good or bad

Department of Economic Development, Government of Dubai

Trends: Why Values are Important

1 Need to guide employee decisions and actions

2 Globalization increases awareness

of different values

3 Increasing emphasis on applying ethical values

Corporate Social Responsibility

• Corporate Social Responsibility

– Organization's moral obligation toward its

stakeholders

• Stakeholders

– Shareholders, customers, suppliers, governments etc.

• Triple bottom line philosophy

– Economic, social & environmental

Behavior Anchors

Multidisciplinary

Anchor

Systematic Research Anchor

Contingency Anchor

Open Systems

Anchor

Multiple Levels

of Analysis Anchor

Organizational Behavior Anchors

Organizational Behavior Anchors

• Multidisciplinary anchor

– Many OB concepts adopted from other disciplines

– OB develops its own models and theories, but also needs

to scan other fields for ideas

• Systematic research anchor

– OB researchers rely on scientific method

– OB also adopting grounded theory and similar qualitative

approaches to knowledge

Organizational Behavior Anchors (con’t)

• Contingency anchor

– A particular action may have different consequences in

different situations

– Need to diagnose the situation and select best strategy

under those conditions

• Multiple levels of analysis anchor

– OB issues can be studied from individual, team, and/or

organizational level

– Topics usually relate to all three levels

Open Systems Anchor

• Need to monitor and adapt to environment

• External environment natural and social

conditions outside the organization

• Receive inputs from environment; transform

them into outputs back to the environment

• Stakeholders – anyone with a vested interest in

the organization

Open Systems Anchor

Feedback Feedback

Feedback Feedback

Environment

Knowledge Management Defined

Any structured activity that improves an organization’s capacity to acquire, share, and use knowledge for its survival and success

Structural Capital

Relationship Capital

Knowledge captured in systems and structures

Value derived from satisfied customers, reliable suppliers, etc

Human Capital Knowledge that people possess and generate

Intellectual Capital

Knowledge sharing

Knowledge

use Knowledge Management Processes

Organizational Memory

• The storage and preservation of intellectual

capital

• Retain intellectual capital by:

• Successful companies also unlearn

Introduction to the Field of

Introduction to the Field of

Job Security vs Employability

Job Security

• Lifetime job security

• Jobs are permanent

• Company manages

career

• Low emphasis on skill

Employability

• Limited job security

• Jobs are temporary

• Career

self-management

• High emphasis on skill