11-1 Business in a Changing World Chapter 11 Managing Human Resources McGraw-Hill/Irwin Copyright © 2009 by the McGraw-Hill Companies, Inc All rights 11-3 Amadeus Consulting: Where Employees are the Company Lisa Calkins and John Basso have created a company for which people are motivated to work for the long term 11-4 Managing Human Resources Human Resources Management – all the activities involved in determining the organization’s needs for human resources and acquiring, training, and compensating people to fill those needs 11-5 Managing Human Resources HRM Increasing in importance – Employee Concerns: •Compensation •Job satisfaction •Personal performance •Leisure •Environment •Opportunities for advancement 11-6 What is the Primary Reason you Accepted Your Job? Source: Snapshots, USA Today, March 13, 2008, p B1 11-7 Planning – Human Resource Needs •Job analysis – systematically determining pertinent information about a job (tasks, abilities, knowledge, skills) •Job description formal & written specifications of the job (title, tasks, relationships, skills, duties, responsibilities) •Job specification – description of the job qualifications (education, experience, personal/physical characteristics) 11-8 Employee Recruiting & Selection •Recruiting – the formation of a pool of qualified job candidates from which management selects employees •Internal Sources •Current employees •Promotion from within •External Sources •advertising •Employment agencies •Online - Monster.com; Hotjobs.com 11-9 Employee Recruiting & Selection •Selection – the process of collecting information about applicants and using information to make hiring decisions •Application •Interviewing •Testing •Reference Checking 11-10 Benefits Bureau of Labor Statistics (2008) Total compensation = $28.11 per hour •Wages/salaries = 69.8% •Benefits = 30.2% •Taxes, FICA, etc = 7.9% 11-34 Benefits EAP – Employee Assistance Program – Counseling and assistance for employees’ personal problems that may negatively impact job performance 11-35 Fringe Benefits Traditional Fringe Benefits •Sick leave •Pension plans •Health plans •Extra compensation (bonuses) Soft Benefits Perks – work-life balance •On-site child care •Spas •Food service •Hair salons 11-36 Fringe Benefits Cafeteria Benefit Plans – a set financial amount allocated to employees which allows for selection of benefits most appropriate to each employee 11-37 Managing Unionized Employees Labor union – employee organization formed to deal with employers for achieving better pay, hours, and working conditions 11-38 Managing Unionized Employees Collective Bargaining – negotiation process where management and unions reach agreement on wages, hours, and working conditions for the bargaining unit (employees represented by union) 11-39 Managing Unionized Employees Labor contract – the formal, written document that stipulates the relationship between union and management for a specific time period The outcome of collective bargaining 11-40 Unionized Employees •12% of workforce •Unionized workers earn more per hour •Concentrated in certain industries •automotive manufacturing •steel production •Construction •Public-sector (government) 11-41 Collective Bargaining Process 11-42 Labor & Management Disputes Pickets – public protests against the actions of the company or management Strike – employee walkouts; work stoppage Most efective economic weapon for unions in private sector Boycott – attempt to keep people form purchasing the company’s products Lockout – management’s version of the strike Worksite is closed to prevent employees from working 11-43 Outside Resolution of Disputes Conciliation – 3rd party intervention so that management & labor continue talks Mediation – 3rd party helps to bring labor and management together to resolve disputes Arbitration – 3rd party settles dispute by imposing solution that is legally binding 11-44 Workforce Diversity 11-45 Population by Race (in thousands) Ethnic Group Total Increase 2000-04 Total population 293,655.4 4.3% White 239,880.1 3.6% Hispanic 41,322.1 17.0% Black 37,502.3 5.7% American Indian 4909.4 7.7% Asian 13,956.6 16.2% Native Hawaiian 976.4 7.7% 11-46 Benefits of Valuing Workforce Diversity • More productive use of human resources • Reduced conflict among employees • More productive working relationships • Increased commitment to organizational goals • Increased innovation and creativity • Increased ability to serve the needs of diverse customers 11-47 Affirmative Action Legally mandated plans that try to increase job opportunities for minority groups by: •Analyzing the current pool of workers •Identifying areas where women and minorities are underrepresented •Establishing specific hiring and promotion goals to resolve the discrepancy Prohibits organizations from setting hiring quotas that might result in reverse discrimination 11-48 ... the Company Lisa Calkins and John Basso have created a company for which people are motivated to work for the long term 11-4 Managing Human Resources Human Resources Management – all the activities... incentive system that pays a fixed dollar amount or a percentage of the employee’s sales Motivates employees to sell as much as possible 11-29 Compensation Salary – financial reward calculated on weekly,.. .Business in a Changing World Chapter 11 Managing Human Resources McGraw-Hill/Irwin Copyright © 2009 by the McGraw-Hill Companies, Inc All rights 11-3 Amadeus Consulting: Where Employees are