Business a changing world 7e by ferrell chap008

8-1 Business in a Changing World Chapter Organization, Teamwork, and Communication McGraw-Hill/Irwin Copyright © 2009 by the McGraw-Hill Companies, Inc All rights 8-3 PetConnection.com An organization based on blogging providing a unique competitive advantage 8-4 Organization, Teamwork, & Communication Importance of Organizational Structure Structure Impacts: •Decision making •Costs & efficiencies •Overall success and sustainability 8-5 Organization, Teamwork, & Communication Organizational Culture A firm’s shared values, beliefs, traditions, philosophies, rules, and role models for behavior 8-6 Organization, Teamwork, & Communication Organizational Culture – •Formal expression •Informal expression 8-7 Organization, Teamwork, & Communication Organizational Culture – •Formal expression •Mission statement •Code of ethics •Manuals •Ceremonies •memoranda 8-8 Organization, Teamwork, & Communication Organizational Culture – •Informal Expression •Dress code •Work habits •Extracurricular activities •Stories 8-9 Organization, Teamwork & Communication Organizational Culture – satisfying the needs & expectations of stakeholders Ensures that organizational members: •share values •observe common rules •share problem solving approaches 8-10 Advantages of Small Business Ownership •Costs •Flexibility •Focus •Reputation 8-35 Span of Management – Organizational layers 8-36 Span of Management – Organizational layers 8-37 Forms of Organizational Structure Line Structure Line-and-staff structure Multidivisional structure Matrix structure 8-38 Forms of Organizational Structure Line Structure – Convenience Store as an example 8-39 Forms of Organizational Structure Line-and-staff Structure 8-40 Forms of Organizational Structure Matrix Structure 8-41 Groups & Teams in Organizations Group – two or more individuals who communicate with one another, share a common identity, and have a common goal 8-42 Groups & Teams in Organizations Team – a small group whose members have complementary skills, have a common purposes, goals, and approach; hold themselves mutually accountable 8-43 Groups & Teams Differences between Groups & Teams 8-44 Groups & Teams Committee – permanent, formal group performing a specific task Task force – temporary group responsible for a particular change activity 8-45 Groups & Teams Teams •Project teams •Product development teams •Quality assurance teams (quality circles) •Self-directed work teams (SDWT) 8-46 Communications in Organizations 8-47 Communications in Organizations Formal Communication – flow of communication within the formal organizational structure as depicted on organizational charts •Upward communication •Downward communication •Horizontal communication •Diagonal communication 8-48 Communications in Organizations Informal Communication – separate from management’s formal, official communication channels •Grapevine 8-49 ... •Managers assign work tasks to individuals & groups •Coordination of diverse activities to attain objectives 8-13 Organization, Teamwork & Communication Organizational Chart What the Organizational... Package and label tea bags Ship packages to retail outlets 8-17 Assigning Tasks Specialization Managers divide the labor into small, specific tasks and assign to employees to accomplish individual... cleaners Boutiques Drugstores Restaurants Hardware stores 8-23 Functional Departmentalization 8-24 Product Departmentalization 8-25 Geographical Departmentalization 8-26 Customer Departmentalization