Test bank for mosbys canadian textbook for the support worker 3rd edition by sorrentino download

Test Bank for Mosbys Canadian Textbook for The Support Worker 3rd Edition by Sorrentino Chapter 6: Working with Clients and Their Families MULTIPLE CHOICE Realizing one’s potential is also known as which of the following? a Esteem c Self-actualization b Self-esteem d Holism ANS: C A B Feedback Incorrect Esteem is defined as: the worth, value, or opinion one has of a person Incorrect Self-esteem is defined as thinking well of oneself and being well thought of by others C Correct Self-actualization is defined as realizing one’s full potential It involves learning, understanding, and creating to the best of one’s ability It is the highest need in the hierarchy and is rarely, if ever, met D Incorrect Holism is the entire person’s needs being considered: physical, emotional, mental, etc PTS: DIF: Remembering REF: pp 77, 78 Which of the follow statements is correct? a Calling a client by his or her first name shows respect b Calling a client “sweetheart” promotes his or her dignity c Addressing clients using their titles (Mr., Mrs., Ms., or Dr.) promotes dignity and shows respect d Calling a male client “grandpa” shows respect and caring ANS: C A B C Feedback Incorrect This is not professional or respectful Incorrect Calling clients by “pet” names or nicknames is not respectful or professional Correct This is the correct way to address a client Being overly familiar with clients can be seen as lack of respect Calling clients by their first D names without permission is an example of behaviour that shows lack of respect Incorrect Calling clients by “pet” names or nicknames is not respectful or professional PTS: DIF: Applying REF: p 79 According to Maslow, which basic needs must be met first? a Physical needs b Safety and security needs c Love and belonging needs d Self-esteem and self-actualization needs ANS: A Feedback A Correct The most basic needs in Maslow’s hierarchy are physical needs Oxygen, food, water, elimination, rest, and shelter are necessary for life, and since they are the most important for survival, they must be met before other needs B Incorrect Safety relates to protection from harm, danger, fear, and pain and is the second need to be met in Maslow’s hierarchy C Incorrect The need for belonging includes the need for a rightful place in society, in a peer group, and in a family and is the third need to be met in Maslow’s hierarchy D Incorrect Self-actualization is defined as: realizing one’s full potential It involves learning, understanding, and creating to the best of one’s ability It is the highest need in the hierarchy and is rarely, if ever, met PTS: DIF: Remembering REF: p 77 Which one of the following is not a physical need? a Oxygen c Water b Food d Affection ANS: D A B C D Feedback Incorrect This is a physical need Incorrect This is a physical need Incorrect This is a physical need Correct This would fall into the category of love and belonging Love is a powerful human emotion that includes deep affection, tenderness, and devotion PTS: DIF: Remembering REF: p 77 How can the support worker help a new resident feel safe and secure? a b c d Listening to the client’s concerns Keeping the client in his or her room Asking direct questions Asking visitors to leave the room ANS: A Feedback A Correct By demonstrating respect you help a client to feel safe and secure Encourage clients to express preferences, make personal choices, and as much as they can for themselves B Incorrect This could promote isolation C D Incorrect This does not allow for the client to express themselves Incorrect This does not promote the sense of belonging for the client The exception to this rule, of course, would be if privacy is indicated PTS: DIF: Understanding REF: pp 82, 83 According to Maslow, family and friends usually help to meet which of the following needs? a Physical needs c Self-actualization needs b Love and belonging needs d Holism needs ANS: B A Feedback Incorrect Family and friends my help with a client’s physical needs, but not always; therefore this is not the best answer B Correct The need for belonging includes the need for a rightful place in society, in a peer group, and in a family A peer group is a group of friends or acquaintances C Incorrect This need is something an individual must on their own It involves learning, understanding, and creating to the best of one’s ability D Incorrect This refers to meeting the physical, emotional, social, etc needs and is not the best answer PTS: DIF: Remembering REF: pp 77, 78 Which statement about family and visitors is correct? a They affect a person’s quality of life b They can visit in the afternoon and evening c They use effective communication techniques d They need a doctor’s permission to visit ANS: A A Feedback Correct People who grew up in caring, loving families are more likely to have good psychosocial health than those who did not B C D Incorrect This may be true but is not the best answer Incorrect This is not always the case; therefore it is not the best answer Incorrect This is not true PTS: DIF: Applying REF: pp 75-76 Mr Shah has terminal cancer How can the support worker show empathy? a Feeling sorry for him c Trying to understand his situation b Crying in private d Trying to commiserate with him ANS: C A B C D Feedback Incorrect This would be showing sympathy Incorrect If you are upset, then crying in private is a way of being respectful but would not be empathetic, as the client seeing you this could be more upset Correct Empathy is defined as the ability to recognize and understand another’s emotions Incorrect This would not be therapeutic or beneficial to the client, and is therefore not empathetic PTS: DIF: Remembering REF: p 80 Which statement about Erikson’s developmental theory is correct? a He developed the theory to describe growth and development b Not all stages have tasks c Every task in a stage must be completed before going on to the next stage d A person’s experience in a certain stage can affect them later in life ANS: D A B C D Feedback Incorrect The theory is for human psychosocial development only Incorrect All eight stages have tasks Incorrect Not all tasks will be met before moving on to the next stage Correct For example, a toddler who is not allowed to learn by doing thus develops a sense of doubt in his abilities This doubt can complicate his later attempts at independence PTS: DIF: Remembering REF: pp 76-77 10 According to Maslow, which basic needs must be met last? a Physical needs c Love and belonging needs b Safety and security needs d Self-actualization needs ANS: D Feedback A B C D Incorrect Physical needs must be met first Incorrect The need for safety is the second need to be met Incorrect The need for love and belonging is third to be met Correct It involves learning, understanding, and creating to the best of one’s ability It is the highest need in the hierarchy and is rarely, if ever, met PTS: DIF: Remembering REF: pp 77, 78 11 According to Erikson, which statement about a 6-month-old baby is correct? a Forms permanent relationships b Learns to be independent c Develops skill in physical, cognitive, and social areas d Learns to trust ANS: D A B C D Feedback Incorrect This occurs with 20–40-year-olds Incorrect This occurs with 6–12-year-olds Incorrect This occurs with 6–12-year-olds Correct Babies learn to trust that their needs will be met PTS: DIF: Remembering REF: p 76 12 Jonas, a 20-year-old, has just enrolled in a nursing program at a community college According to Erikson, Jonas is meeting his psychosocial task as well as which of the following? a Will make career commitments c Will develop accountability b Will develop self-confidence d Will learn to initiate his activities ANS: A Feedback Correct The young adult forms close, permanent relationships and makes career commitments B Incorrect This is the toddler stage (ages to 3) A C D Incorrect This should already be developed, according to Erikson Incorrect This should already be developed, according to Erikson PTS: DIF: Understanding REF: p 76 13 Tony is years old According to Erikson, which of the following is a toddler’s task? a Trust versus mistrust c Initiative versus guilt b Autonomy versus self-doubt d Identity versus role confusion ANS: B A B C D Feedback Incorrect This is the title of the stage for ages to1 Correct This is the title of the stage for ages to Incorrect This is the title of the stage for ages to Incorrect This is the title of the stage for ages 12 to 16 PTS: DIF: Remembering REF: p 76 14 Mrs Aziz misses her late husband She mentions to her daughter that she misses the “hugs and romantic moments” with her husband What is this an example of? a Love and belonging needs c Self-actualization needs b Physical needs d Grieving needs ANS: A A B C D Feedback Correct Human beings are social creatures who need to be around others Incorrect Maslow identifies physical needs as oxygen, food, water, elimination, rest, and shelter Incorrect Incorrect PTS: DIF: Understanding REF: pp 77, 78 15 Mrs Shin is in the middle of chemotherapy She has lost all her hair Which of the following might be affected? a Love and belonging needs b Physical needs c Self-esteem needs d Self-actualization needs ANS: C A B C D Feedback Incorrect Incorrect Correct When self-esteem needs are fulfilled, a person feels confident, adequate, and useful Unmet self-esteem needs can result in feelings of inferiority, worthlessness, helplessness, and possibly depression Clients often lose their self-esteem when they become ill or injured Incorrect PTS: DIF: Understanding REF: pp 77, 78 16 Which of the following therapeutic statements shows that Mia has compassion for her client? a “I feel terrible that this has happened to you.” b “I wish this didn’t have to happen to you.” c “I feel so sorry for you.” d “This must be a difficult time for you.” ANS: D A B C D Feedback Incorrect This is a sympathetic statement and not therapeutic Incorrect This is not a therapeutic or compassionate statement Incorrect This is a sympathetic statement and not therapeutic Correct Compassion is defined as a person’s awareness of the misfortune and suffering of another and the desire and actions taken to reduce or alleviate the problem PTS: DIF: Understanding REF: pp 79, 80 17 Which of the following statements best shows that Wyatt is exhibiting self-actualization? a “I hope to learn that one day.” b “I can’t that.” c “I can see what’s happening around me.” d “I tend to get angry quickly.” ANS: D A B C D Feedback Incorrect This statement shows Wyatt’s wish to accomplish something and is not evidence of self-actualization Incorrect This statement shows Wyatt’s inability to something and is not evidence of self-actualization Incorrect This statement is not evidence of self-actualization Correct Self-actualization means realizing one’s full potential It involves understanding the best of one’s ability, and in this case Wyatt is aware of his tendency to get angry quickly PTS: DIF: Remembering REF: pp 77, 78 18 Which activity should Maxx encourage Mrs Van Bulm to that will promote her independence and self-esteem? To dress herself To ask for assistance with housekeeping To live in an assisted-living facility To live alone a b c d ANS: A Feedback A Correct Self-esteem can suffer when independence is limited or lost People’s roles and identities can change when they are no longer in control of their lives You must be sensitive to how clients feel when they lose their independence because of illness or disability B Incorrect This statement implies assistance is required and that the client is not able to the activity on her own C D Incorrect This is not an activity Living in assisted living is a general statement and does not clarify what activities Mrs Van Bulm can independently Incorrect This is not an activity Also, living alone does not necessarily mean that the person is able to activities independently PTS: DIF: Understanding REF: p 82 19 Which of the following is an example of a primary caregiver? a The nurse who comes to visit occasionally b A daughter who lives with her mother and looks after her c The client’s main doctor d The client’s favourite caregiver ANS: B A Feedback Incorrect B Correct A primary caregiver is the person (usually a family member or a close friend) who assumes the responsibilities of caring for person with an illness or a disability in the person’s home C Incorrect D Incorrect The client’s favourite caregiver could be a family member, close friend, or a professional caregiver PTS: DIF: Applying REF: p 83 20 When entering a client’s home, Zach, a support worker, takes his shoes off and puts on slippers By doing so, what is Zach demonstrating? a Respect c Empathy b Physical needs d Interdependence ANS: A Feedback A Correct Adapt your support work to suit the family’s standards and preferences, not your own Respect the family’s routines, schedules, and ways of doing things B Incorrect C D Incorrect Incorrect PTS: DIF: Applying REF: p 83 21 Hannah, a support worker, begins to cry when her patient shares her recent diagnosis of cancer with her Hannah has had several friends with cancer and cannot compose herself Her client ends up having to make a cup of tea and console her Which of the following statement is correct? a This is an example of inappropriate behaviour b This is a goal-directed relationship c Both people in the relationship seek to have their needs fulfilled d This is an example of a professional helping relationship ANS: A Feedback A Correct Hannah is acting unprofessionally; her behaviour is not based on her professional roles, especially when the client feels she needs to console Hannah B Incorrect C D Incorrect As the client is consoling Hannah, the client’s own needs are not being met Incorrect Hannah’s behaviour is representative of a friendship, not a professional helping relationship PTS: DIF: Applying REF: p 79 22 Ron and Judy have been dealing with Judy’s cancer for several years Ron says tells the support worker that he and Judy never have conflicts: “We bicker a lot but I never hit her” What should the support worker consider about this statement? a Ron is not being an understanding husband b Conflicts may take the form of expressions of irritation, anger, bickering, and arguments; for what the couple is dealing with this is normal c The support worker must talk to Judy about this d The support worker must report this to the supervisor ANS: B A Feedback Incorrect This is an assumption that should not be made B Correct Conflicts may take the form of expressions of irritation, anger, bickering, and arguments; for what the couple is dealing with this is normal C Incorrect A support worker should not get involved D Incorrect This would not be appropriate as there is no evidence of abuse PTS: DIF: Remembering REF: pp 83-84 23 The support worker provides a family with basic care and support services, so which of the following is correct? The support worker is not looking after the client appropriately This enables family members to invest more time and energy in their relationships The support worker is going above and beyond their role The support worker is not acting professionally a b c d ANS: B Feedback A B C D Incorrect The client’s family is included in care; however the client’s needs must come first Correct By providing supportive services the worker helps with this Incorrect Supporting the client and their family is part of the professional services a support worker provides Incorrect Supporting the client and their family is part of the professional services a support worker provides PTS: DIF: Remembering REF: p 83 24 Angelo, a support worker, comes from a culture that does not recognize same-sex relationships He is required to care for a female client who is married to another female What should Angelo do? a Pray for the couple, as this is not right according to his culture b Bring literature on his culture to share his views so they can read about it c Accept that his own culture is only one way of looking at things d Accept that this family is weird but share his cultural views with them ANS: C Feedback A Incorrect Always respect your client’s definition of family Your client will determine who she or he regards as family Do not impose your values on the person B Incorrect Do not impose your values on the person C Correct Families can take many forms and may include people related by blood or marriage or unrelated people who have formed a close personal relationship D Incorrect Do not impose your values on the person PTS: DIF: Remembering REF: pp 82-83 25 In the Stephens family the grandfather is the “one in charge.” This is an example of what type of family? a Traditional b Patriarchal c Matriarchal d Old school ANS: B Feedback Incorrect Although some feel this is true, this is not the best answer Correct In patriarchal families, the major decision maker in the home are the elder males C Incorrect In this family the major decision maker in the home is the elder female D Incorrect Although some may feel this is true, this term is slang and not the best answer A B PTS: DIF: Remembering REF: p 83 26 The following actions help to fulfill a client’s needs Put the following in order the correct order according to Maslow’s hierarchy A gentle touch Helping the client set realistic goals Tucking the client into bed at night Assisting the client to the toilet c 3, 4, 1, a 1, 3, 2, b 4, 3, 2, d 2, 1, 3, ANS: B A B C D Feedback Incorrect Correct: 4—physical, 3—safety, 2—love and belonging, 1—self-esteem Incorrect Incorrect PTS: DIF: Analyzing REF: pp 77, 78 ... the title of the stage for ages to1 Correct This is the title of the stage for ages to Incorrect This is the title of the stage for ages to Incorrect This is the title of the stage for ages 12... take the form of expressions of irritation, anger, bickering, and arguments; for what the couple is dealing with this is normal c The support worker must talk to Judy about this d The support worker. .. a support worker provides Incorrect Supporting the client and their family is part of the professional services a support worker provides PTS: DIF: Remembering REF: p 83 24 Angelo, a support worker,