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Non fixed day shipping schedule in tan cang shipping afects to customers satisfaction

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Cấu trúc

  • Executive Summary

  • Background information

  • . Methodology

  • Problem Identification

    • Situation Analysis

    • Symptoms

    • Central problem

    • Initial cause-effected map.

    • Potential root cause:

    • Cause-effected map:

  • Problem solving:

    • In short time: Providing a weekly fixed-day shipping schedule

    • In long time: Establishing the research and develop shipping schedule team.

  • Action plan

  • Supported information

  • References

  • Appendix 01: Interviewees Information

    • Interview 1: Customers using TCS’s reefer service

    • Interview 2: Vice Director of TCS’s Customers

  • Appendix 02: Interview guides

    • Interview Guide 01: Customers using referred container service

    • Interview Guide 02: Regular customers

  • Appendix 4: Frequency of TCS’s shipping schedule.

  • Appendix 5: Estimated output/ month for 40RH of TCS’s dry container customers

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