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The handbook of communication skills, 3e 2006

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Cấu trúc

  • Book Cover

  • Half-Title

  • Title

  • Copyright

  • Dedication

  • Contents

  • List of contributors

  • Editorial introduction

  • Part I: Communication skill in theory and practice

    • Chapter 1 Skill in theory: Communication as skilled performance

    • Chapter 2 Skill in practice: An operational model of communicative performance

  • Part II: Core communication skills

    • Chapter 3 Non-verbal behaviour as communication: Approaches, issues and research

    • Chapter 4 Questioning

    • Chapter 5 Reinforcement

    • Chapter 6 Reflecting

    • Chapter 7 Explaining

    • Chapter 8 Self-disclosure: Strategic revelation of information in personal and professional relationships

    • Chapter 9 The process of listening

    • Chapter 10 Humour and laughter

    • Chapter 11 Persuasion

  • Part III: Specialised contexts

    • Chapter 12 Asserting and confronting

    • Chapter 13 Interacting in groups

    • Chapter 14 Negotiation and bargaining

    • Chapter 15 Relational communication

  • Part IV: Interviewing contexts

    • Chapter 16 The employment interview

    • Chapter 17 The helping interview: Developmental counselling and therapy

    • Chapter 18 The appraisal interview reappraised

    • Chapter 19 The cognitive interview

  • Part V: The training context

    • Chapter 20 Training in communication skills: Research, theory and practice

  • Name index

  • Subject index

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