Test bank essential of organizational behavior robbins chapter15 foundations of organizational cultural

A includes core values of the organization B typically defined by department designations C rejects the core values of the dominant culture D usually defined by geographical separation E

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Essentials of Organizational Behavior, 10e (Robbins/Judge)

Chapter 15 Organizational Culture

1) is a shared system of meaning held by the organization's members that

distinguishes the organization from other organizations

Diff: 1 Page Ref: 231

Topic: What Is Organizational Culture?

2) Which of the following is not a primary characteristic that captures the essence of

3) is the characteristic of organizational culture that addresses the degree to which management decisions take into consideration the effect of outcomes on people within the organization

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4) The key characteristic of organizational culture that addresses the degree to which people are competitive rather than easygoing is termed .

5) The key characteristic of organizational culture that addresses the degree to which employees are expected to exhibit precision is termed

6) The key characteristic of organizational culture that assesses the degree to which

organizational activities emphasize maintaining the status quo in contrast to growth is termed

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8) In contrasting organizational culture with job satisfaction, organizational culture is a(n) term, while job satisfaction is a(n) term.

9) The macro view of culture that gives an organization its distinct personality is its culture

10) Cultures within an organization that are defined by departmental designations are often called

11) Which characteristic is not reflective of subcultures?

A) includes core values of the organization

B) typically defined by department designations

C) rejects the core values of the dominant culture

D) usually defined by geographical separation

E) includes values unique to members of a department or group

Answer: C

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12) Masterson College is a small liberal arts women's college in North Carolina The founders of the college were Baptist and were committed to the idea that a liberal arts education was the best preparation for lifelong learning The college has continued to support this orientation towards liberal arts education and has actually moved to strengthen that commitment recently Within thelast two decades, the business department has become one of the larger departments on campus The faculty of the business department is also committed to finding employment for their

graduates and believe that two things are critical for this to happen: 1) their students must have a solid understanding of the fundamental of their discipline; and 2) internships are an important method of establishing the connections and opportunities for employment The belief in a liberal arts education is part of the of the college

A) subculture of the business department

AASCB Tag: Reflective Thinking Skills

graduates and believe that two things are critical for this to happen: 1) their students must have a solid understanding of the fundamental of their discipline; and 2) internships are an important method of establishing the connections and opportunities for employment The commitment to finding employment for graduates is part of the

A) subculture of the business department

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graduates and believe that two things are critical for this to happen: 1) their students must have a solid understanding of the fundamental of their discipline; and 2) internships are an important method of establishing the connections and opportunities for employment The business

department holds some unique values in addition to the of the dominant culture.A) core values

graduates and believe that two things are critical for this to happen: 1) their students must have a solid understanding of the fundamental of their discipline; and 2) internships are an important method of establishing the connections and opportunities for employment Which of the

following represents a core value of the college?

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16) A dominant culture is .

A) the sum of an organization's subcultures

B) defined by the leader of an organization

C) synonymous with an organization's culture

D) usually a strong culture

E) likely to be a weak culture

Answer: C

17) The primary or dominant values that are accepted throughout the organization are known as

18) Which of the following is characteristic of a strong culture?

A) little influence over members' behavior

B) low behavioral controls

C) narrowly shared values

D) intensely held values

E) weakly held values

Answer: D

19) are indicators of a strong organizational culture

A) High levels of dissention

B) Weak managers

C) Completely horizontal organizational charts

D) Narrowly defined roles

E) Widely shared values

Answer: E

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20) A strong culture can create a climate of .

21) The retailer known for their strong service culture is

22) Which of the following is most likely to result from a strong organizational culture? A) low employee turnover

B) low employee satisfaction

C) high employee turnover

D) high absenteeism

E) low organizational commitment

Answer: A

AASCB Tag: Analytic Skills

23) The unanimity of a strong culture contributes to all of the following except .A) cohesiveness

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24) A strong organizational culture may reduce

25) Since a strong organizational culture increases behavioral consistency, you would expectA) narrower spans of control

B) less formalization

C) longer chains of command

D) less open communication

E) less predictability

Answer: B

26) Which of the following is NOT a function of culture?

A) It conveys a sense of organizational identity

B) It shapes employee attitude and behavior

C) It reduces the stability of the social system

D) It has a boundary-defining role

E) It facilitates the generation of commitment to something larger than one's individual interests

self-Answer: C

Topic: What Do Cultures Do?

27) The culture of Disney has been very effective in performing which of the following functions?

A) displaying the dominance of their industry

B) ensuring employees will act in a relatively uniform way

C) improving company profits

D) facilitating commitment to the theme park industry

E) blurring department boundaries

Answer: B

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28) As organizations have widened spans of control, flattened structures, introduced teams, reduced formalization, and empowered employees, the provided by a strong culture ensures that everyone is pointed in the same direction.

A) rules and regulations

29) Gary has been reading an OB book on culture to improve his managerial skills As a result,

he realizes

A) when selecting a candidate, he should take into account the individual-organization fit.B) organizational culture does not play a role in selection

C) promotion decisions are not influenced by organizational culture

D) organizational fit determines if employees like the management of the organization

E) organizational fit is seldom important when rules guide the behavior of employees

Answer: A

30) Culture is important from an employee's standpoint because

A) it reduces ambiguity

B) it tells employees how things are done

C) it tells employees what is important

D) it increases the consistency of employee behavior

E) all of the above

Answer: E

Diff: 1 Page Ref: 233-234

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31) The Young Woman's Club of Williams has been operating for seventy-five years as an organization that supports women who stay at home For years it has been one of the most prestigious organizations in town with a strong membership This group has always held classes

in cooking, sewing, and child rearing It has always been made up of upper middle class women from the small town of Williams As the area has grown, many people have moved into Williamsand now commute to Capital City, just 15 miles away Most of the newcomers are dual-income couples, with both spouses holding full-time jobs It is probable that the strong culture of the Young Woman's Club of Williams will

A) prevent the organization from changing as the population of the community changes

B) enable the organization to meet the needs of diverse women in the community

C) be embraced by all of the newcomers to the community

D) be strengthened by the presence of the newcomers in the community

E) enable the organization to become more effective

Answer: A

32) The Young Woman's Club of Williams has been operating for 75 years as an organization that supports women who stay at home For years it has been one of the most prestigious

organizations in town with a strong membership This group has always held classes in cooking, sewing, and child rearing It has always been made up of upper middle class women from the small town of Williams As the area has grown, many people have moved into Williams and nowcommute to Capital City, just 15 miles away Most of the newcomers are dual-income couples, with both spouses holding full-time jobs The culture of the Young Woman's Club can be

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organizations in town with a strong membership This group has always held classes in cooking, sewing, and child rearing It has always been made up of upper middle class women from the small town of Williams As the area has grown, many people have moved into Williams and nowcommute to Capital City, just 15 miles away Most of the newcomers are dual-income couples, with both spouses holding full-time jobs The culture of the Young Woman's Club will be a liability if

A) newcomers embrace it

B) it does not further the organization's effectiveness

C) it reduces ambiguity

D) it enhances social system stability

E) it improves the performance of the organization

Answer: B

organizations in town with a strong membership This group has always held classes in cooking, sewing, and child rearing It has always been made up of upper middle class women from the small town of Williams As the area has grown, many people have moved into Williams and nowcommute to Capital City, just 15 miles away Most of the newcomers are dual-income couples, with both spouses holding full-time jobs The Young Woman's Club is most likely to .A) experience internal division regarding the future of the organization

B) broaden its membership to include women of different classes

C) shift its core values in response to the perceived needs of newcomers

D) expand its membership significantly, given the town's population increase

E) remain similar in size, despite the town's population increase

Answer: E

35) Culture may be a liability when it is a barrier to

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36) The Young Woman's Club of Williams has been operating for seventy-five years as an organization that supports women who stay at home For years it has been one of the most prestigious organizations in town with a strong membership This group has always held classes

in cooking, sewing, and child rearing It has always been made up of upper middle class women from the small town of Williams As the area has grown, many people have moved into Williamsand now commute to Capital City, just 15 miles away Most of the newcomers are dual-income couples, with both spouses holding full-time jobs Women who are newcomers to the town of Williams are most likely to

A) find membership in the Young Women's Club helpful for increasing their social supportB) help to enhance the prestige of the Young Women's Club by increasing the average income ofthe group's members

C) find that the Young Woman's Club values the unique strengths of those from different

37) Culture is most likely to be a liability when

A) it increases the consistency of behavior

B) the organization's environment is dynamic

C) the organization's management is ineffectual

D) it reduces ambiguity

E) countercultures are integrated into the dominant cultures

Answer: B

38) Consistency of behavior is an asset to an organization when it faces

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39) A dilemma is created for strong cultures when

A) too many employees are retained

B) diverse individuals are hired

C) turnover remains low

D) core values are embraced

E) new employees are quickly accepted

Answer: B

AASCB Tag: Multicultural and Diversity Understanding

40) One of the major reasons cited for the problems of AOL Time Warner's merger isA) financial incompatibility

B) product line incompatibility

C) culture clash

D) goal incompatibility

E) the size of the organizations

Answer: C

Diff: 2 Page Ref: 234-235

41) In recent years, has become the primary concern in acquisitions and mergers.A) cultural compatibility

42) The ultimate source of an organization's culture is

A) top management

B) the environment

C) the country in which the organization operates

D) the organization's founders

E) the belief systems of it employees

Answer: D

Topic: Creating and Sustaining Culture

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43) Culture creation occurs in which of the following ways?

A) Founders hire employees who think and feel the way they do

B) Founders indoctrinate and socialize employees to their way of thinking and feeling

C) Founders keep employees who think and feel they way they do

D) Founders' behavior acts as a role model for others to identify with

E) all of the above

Answer: E

44) All of the following are factors that serve to sustain an organization's culture EXCEPT

A) selection

B) orientation

C) performance evaluation criteria

D) top management practices

E) Wall Street views

Answer: E

45) The selection process helps sustain the organization's culture by

A) establishing and enforcing norms

B) ensuring that candidates fit well within the organization

C) socializing the applicant

D) identifying individuals who have the skills to perform certain jobs

E) rewarding conformity

Answer: B

46) The selection process helps candidates learn about an organization If employees perceive a conflict between their values and those of the organization, this gives them a chance to

A) work to change the organization

B) express their concerns

C) inform the organization of appropriate changes

D) self-select out of the applicant pool

E) rectify their cognitive dissonance

Answer: D

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47) The selection process at W.L Gore & Associates is designed to allow candidates who don't fit with the organizational culture to

A) obtain training to better fit

B) select out

C) learn more about the culture

D) change the organization's values

E) change their own values to match

Answer: B

48) Top management has a major impact on the organization's culture through .A) establishing norms that filter down through the organization

B) ensuring a proper match of personal and organizational values

C) socializing new applicants in the pre-hiring phase

D) providing a framework for metamorphosis of new hires

E) properly rewarding management's initiatives

Answer: A

49) The process through which employees are adapted to an organization's culture is called

A) training and development

50) The Marines' boot camp is an example of

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51) Which of the following is the first stage of the socialization process?

52) The correct order for the stages of the socialization process is

A) prearrival, metamorphosis, encounter

B) prearrival, encounter, ritual

C) prearrival, ritual, encounter

D) prearrival, encounter, metamorphosis

E) prearrival, ritual, arrival

Answer: D

Diff: 2 Page Ref: Exh 15-1

53) The socialization stage that encompasses the learning that occurs before a new member joins

an organization is known as socialization

54) During which stage of the socialization process do individuals come with a set of values, attitudes and expectations?

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55) The learning that you experience during the interviewing and hiring process occurs as part ofthe stage of employee socialization.

56) Your first day at work is part of the stage of socialization

57) In which stage of the socialization process do you usually begin to notice things that are not

58) Which of the following steps could your supervisor take to best help you develop a

commitment to your new company?

A) encourage you to work independently at first to learn the ropes

B) discourage you from putting too much weight on your initial expectations

C) discourage you from putting too much emphasis on your perception of the organization D) encourage you to look carefully at your own assumptions, which may be biased

E) encourage you to develop friendship ties within the organization

Answer: E

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