Test bank essential of organizational behavior robbins chapter07 emotions and moods

AASCB Tag: Reflective Thinking Skills 28 Research suggests which of the following relationships exists between weather and mood?A a moderately positive Diff: 2 Page Ref: 101 Topic: What

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Essentials of Organizational Behavior, 10e (Robbins/Judge)

Chapter 7 Emotions and Moods

1) Which of the following statements is NOT true concerning emotions?

A) Until recently, the field of OB has given the topic of emotions little or no attention

B) The prevailing thought in business until recently was to put a damper on emotions

C) Managers have tried to create emotion-free organizations

D) Researchers have viewed emotions as constructive and able to enhance productivity

E) The myth of rationality can explain why emotions have been given little or no attention in the field of OB

Answer: D

Diff: 3 Page Ref: 96

2) What statement best reflects the myth of rationality?

A) Emotions are an inseparable part of everyday life

B) The work world has tried to keep a damper on emotions at work

C) Emotions are a normal part of rationality

D) Emotions are a constructive part of organizations

Answer: B

3) Which of the following is a generic term that covers a broad range of feelings that people experience?

Topic: What Are Emotions and Moods?

4) What is the umbrella concept that encompasses both emotions and moods?

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5) What term is used for intense feelings that are directed at someone or something?

6) What term is used for feelings that tend to be less intense than emotions?

7) Erin works on a software help desk After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down What makes her anger an emotion, rather than a mood?

A) It is a simple, unambiguous feeling

B) It interferes with her capacity to work effectively

C) It has a contextual stimulus

D) It can be controlled given some time

E) It cannot be controlled when it is elicited

Answer: C

AASCB Tag: Analytic Skills

8) When the team he supports wins the World Cup, Detleb feels a surge of joy, which turns into

a feeling of satisfaction that lasts for days What is one of the reasons that the feeling of

satisfaction might be categorized as a mood and not an emotion?

A) It is a very strong feeling

B) It is brought about by a specific event

C) It has a lengthy duration

D) It is a positive feeling

E) It is not the result of something that Detleb himself has done

Answer: C

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9) Which of the following statements is true?

A) Affect is a type of emotion

B) Affect is a type of mood

C) Affect can be experienced as a mood or an emotion

D) Affect is the result of conscious thought and action

E) Affect is the result of a mood or an emotion

Answer: C

10) Which of the following is not true about emotions?

A) There are differences between moods and emotions

B) Emotions can be clearly revealed with facial expressions

C) Emotions are more cognitive than moods

D) Emotions can affect moods

E) Moods can affect emotions

Answer: C

11) One way to classify emotions is by whether they are

12) Which of the following statements is generally accepted by experts?A) Moods cause emotions

B) Emotions cause moods

C) Moods and emotions are both caused by introspection

D) Moods and emotions are the same phenomena

E) Moods and emotions can mutually influence one another

Answer: E

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13) Emotions

A) may be less action-oriented than moods

B) may cause us to brood for a while

C) may be more clearly revealed with facial expressions

D) are interchangeable with moods

E) are less fleeting than moods

Answer: C

14) Which of the following is NOT considered one of the essentially universal emotions?A) anger

15) The six basic emotions can be plotted on a continuum with which two emotions serving as the end points?

A) sadness and happiness

B) anger and surprise

C) anger and happiness

D) surprise and fear

E) sadness and disgust

Answer: B

16) When there is nothing in particular going on, an individual is likely to experience

A) no mood

B) a mildly positive mood

C) a definite negative mood

D) impatience for activity

E) a mildly negative mood

Answer: B

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17) Which of the following is a mood dimension consisting of positive emotions.A) positive regard

18) The key to good decision making is to employ

AASCB Tag: Ethical Understanding and Reasoning Abilities

19) Darwin argued that

A) emotions have no place in decision making

B) emotions are useful because they motivate people to engage in survival actions.C) emotions have a limited role in decision making

D) emotions limit our ability to think rationally

E) emotions hamper an individual's ability to avoid danger

Answer: B

20) Evolutionary psychology

A) draws from Darwin's work on emotions

B) suggests that individuals must experience emotions since they serve a purpose.C) justifies the purpose of even negative emotions

D) may not provide a valid perspective at all times

E) all of the above

Answer: E

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21) Evolutionary psychology has which of the following views on negative emotions such as anger and jealousy?

A) They are a biological imperative that cannot be controlled

B) They are only negative in the way they make us feel, however they are a great help when we have to interact in complex situations

C) They are necessary if we are to function efficiently amid the stresses of contemporary life.D) They are vestiges of our past as hunter gatherers that will be lost as we continue to evolve.E) They serve a useful adaptive purpose, even if it is not readily apparent

Answer: E

22) Darwin argued that emotions

A) help humans solve problems

B) hinder our ability to survive

C) help us understand our world

D) are linked to moods

E) serve no real purpose

Answer: A

23) On which of the following days do people tend to be in their best moods?

Diff: 2 Page Ref: Exh 7-3

24) If Jane wants to increase the likelihood that her manager is receptive to her request for a raise, what day should she avoid asking for her raise?

AASCB Tag: Reflective Thinking Skills

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25) "Morning" people

A) experience peak levels of positive affect in the morning

B) experience peak levels of positive affect in the evening

C) experience higher levels of negative affect in the afternoon

D) show little fluctuation in negative affect through the day

Answer: D

26) If Jason wants to experience more positive workplace interactions, what advice would you give him about his timing?

A) More positive interactions are likely from midmorning onward

B) The most positive interactions are likely in the early morning

C) The most positive interactions are likely in sunny weather

D) The most positive interactions are likely in warmer weather

Answer: A

27) When would be the worst time to ask someone for a favor?

28) Research suggests which of the following relationships exists between weather and mood?A) a moderately positive

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29) Peter is a counselor at a drug treatment program Today he is under quite a lot of stress: he has a grant proposal to write by the end of the day, he is scheduled to counsel a client who has proved difficult in the past and his supervisor has written him up for being late to work How will the stress from these events probably affect Peter's mood?

A) gradually worsen his mood

B) gradually improve his mood

C) suddenly worsen his mood

D) suddenly improve his mood

E) will likely have little actual effect on his mood

Answer: A

Diff: 1 Page Ref: 101-102

30) What effect does stress typically have on mood?

31) Jo has a job interview Which of the following will probably not have an effect on the way she reacts emotionally to the interview?

A) how much sleep Jo had the night before

B) how much exercise Jo regularly gets

C) Jo's age

D) Jo's gender

E) the weather on the day of the interview

Answer: E

32) Research shows that for most people, the effect of social activities is which of the following?A) decreases positive mood

B) increases positive mood

C) increases negative mood

D) decreases negative mood

E) will have little effect on mood

Answer: B

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33) Valerie is in a negative mood, so she decides to have dinner with her friends to improve her mood What effect will this activity likely have on her negative mood?

34) Rachael hopes to increase her positive mood Which activity is most likely to have the greatest positive impact?

A) attending a meeting

B) watching tv with friends

C) going to a move alone

D) hiking with friends

E) reading a good book

Answer: D

35) According to a recent poll, people are getting sleep than they did in the past.A) more

36) Sleep quality

A) affects mood

B) impacts decision making

C) impacts an individual's ability to control emotions

D) all of the above

Answer: D

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37) Which of the following statements is NOT true about exercise?

A) Exercise enhances people's positive mood

B) The therapeutic effects of exercise are strongest for those who are depressed

C) A little exercise can have dramatic effects on mood

D) "Sweat therapy" works

E) Exercise may help put you in a better mood

Answer: C

38) The idea of "youthful exuberance" with young people experiencing more extreme, positive emotions than older people

A) is only true to a point

B) is not true since negative emotions occur more frequently in young people

C) is not true; research shows periods of highly positive moods lasted longer for older people andbad moods faded more quickly

D) is definitely true

E) has not been researched

Answer: C

39) Which of the following statements is not true about the difference between men and women when it comes to emotional reactions?

A) Emotional differences between men and women are due to the different ways men and

women have been socialized

B) Men express emotions more intensely than women

C) Women hold onto emotions longer than men

D) Women display more frequent expressions of both positive and negative emotions than men.E) Women experience emotions more intensely

Answer: B

40) Which of the following statements explains gender differences in emotional expression?A) Men and women are socialized differently

B) Men may have more innate ability to read others than women

C) Men may have a greater need for social approval than women

D) Women are socialized to be tough and brave

E) Women have a lower propensity to show emotions than men

Answer: A

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41) If an employee expresses organizationally desired emotions during interpersonal transactions

at work, which of the following is being expressed?

Topic: Emotional Labor

42) What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

43) Airlines expect their flight attendants to be cheerful This is an example of

44) Sarah is a flight attendant who is required to smile on the job and to be courteous She does not feel very kindly toward an inconsiderate passenger, but continues to be pleasant and smile This disparity is known as

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45) All of the following are jobs that have helped researchers understand the concept of

emotional labor EXCEPT

46) When doctors attend a workshop to improve their bedside manner and feel more apathy for their patients, they are attempting to impact their

47) emotions are learned; they are not innate

48) emotions are the emotions an individual actually is experiencing, despite what they might outwardly show

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49) Julie smiles and acts politely towards a customer at her checkout, even though she really deeply dislikes this customer What is the disparity between the emotion Julie displays and the emotions she is actually experiencing?

50) What do you call the practice of hiding inner feelings and forgoing emotional expressions in response to display rules?

51) If Adam modifies his true inner feelings based on display rules, he is engaged in

52) Surface acting deals only with emotions

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53) is more stressful to employees than because it requires feigning one's true emotions.

A) deep acting; surface acting

B) experiencing displayed emotions; experiencing felt emotions

C) surface acting; deep acting

D) surface acting; felt emotions

Answer: C

54) Gina and Hanna are teachers Gina dislikes her students, but pretends she likes them by making sure she acts in a friendly manner toward them Hanna also dislikes her students, but is trying to change the way she feels about them Which of these teachers is most likely to feel the most stress from their actions and why?

A) Gina, since she has to feign genuine emotion

B) Gina, since her deep emotions conflict with what her job requires

C) Hanna, since she will probably display her true feelings before she changes her deep emotionsD) Hanna, since it is very difficult to change displayed emotion

E) Their actions are unlikely to cause stress

Answer: A

55) Which of the following is the term referring to one's ability to be self-aware, to detect

emotions in others, and to manage emotional cues and information?

Topic: Emotional Intelligence

56) Which of the following is the dimension of emotional intelligence that describes the ability

to recognize your own emotions and impulses?

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57) Joseph is not very good at reading the emotions of his employees and has not learned to express his own emotions He would be classified as having which of the following?

A) low emotional labor

B) low emotional intelligence

C) high empathy

D) high emotional intelligence

E) low affect

Answer: B

58) A study examining 11 American presidents concluded that the key quality differentiating the successful from the unsuccessful presidents was

59) As the CEO of a corporation, you have learned to understand the role of emotional

intelligence in the workplace You have worked hard to develop emotional intelligence in your vice-presidents, but believe that some are still struggling Clem, who is the V.P of Marketing, has driven his department to new successes in sales, but also by driving them so hard has created new records of turnover of employees Clem seems to lack the ability to sense how others are feeling Based on these observations, you would say that Clem is lacking in

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