Download test bank fundamentals of management sixth canadian edition 6th edition robbins

1 In the symbolic view of management, managers are seen as directly responsible for an organization's success or failure.. 4 5 In the omnipotent view of management, much of an organizati

Test bank for Fundamentals of Management Sixth Canadian 6th

Edition by Nancy Langton Robbins

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1) In the symbolic view of management, managers are seen as directly

responsible for an organization's success or failure

1)

2) The dominant view in management theory suggests that managers are omnipotent 2)

3) The view of managers as omnipotent is consistent with the stereotypical picture of the

take-charge business executive who can overcome any obstacle in carrying out the

organization's objectives

3)

4) The symbolic view of management helps to explain the high turnover among college

and professional sports coaches, who are often fired and replaced when their teams

perform poorly

4)

5) In the omnipotent view of management, much of an organization's success or failure

is due to forces outside management's control

5)

6) If an organization subscribes to the symbolic view of management, it is unreasonable

to expect managers to have a significant effect on the organization's performance

6)

7) A manager's role in the omnipotent view of management is to create

meaning out of randomness, confusion, and ambiguity

7)

8) The part of the environment that is directly relevant to achievement of an

organization's goals is the specific environment

8)

9) The term suppliers includes providers of financial and labour inputs 9)

10) To a national television network like the CBC, your home DVD player could be

considered a competitor

10)

11) Economic conditions are part of the organization's specific environment 11)

12) Demographic conditions are part of the organization's general environment 12)

13) The European Union (EU) and the North American Free Trade Agreement (NAFTA)

have both created regional trading alliances

13)

14) The General Agreement on Tariffs and Trade (GATT) was signed in 1992 to create the EU 14)

15) Through the creation of the EU, each member country now has increased border

controls, nationalist policies, and protected industries

15)

16) The three original partners of NAFTA are Canada, the United States, and Mexico 16)

17) NAFTA has strengthened the economic power of all three member countries 17)

18) Mercosur is a trading alliance between 10 southeast Asian nations 18)

19) The World Trade Organization was formed in 1995 and evolved from the Maastricht

Treaty, an agreement in effect since the end of World War II

19)

20) The legal-political environment is an important factor of managing in a foreign environment.

23) A command economy is one in which resources are primarily owned and

controlled by the private sector

23)

24) Power distance refers to the degree to which a society encourages people to

be tough, confrontational, assertive, and competitive

24)

25)

People in a society that is high in uncertainty avoidance don't feel threatened by

uncertainty and experience low levels of anxiety, stress, and aggressiveness

25)

26) Jim was born and raised in a country with a long-term orientation In his culture, leisure

time is highly valued because it is a vital part of the long-term health plan for the

individual

26)

27) Multinational corporations became commonplace in the mid-1960s 27)

28) By decentralizing management authority to the local country, the transnational

corporation reflects an ethnocentric attitude

28)

29) "Born globals" are companies that choose to go global from inception; they commit

resources up front (material, people, financing) to doing business in more than one

country

29)

30) Multidomestic corporations use one strategy for all global operations based on the

different domestic influences that are present in the firm's original home market

30)

31) Transnational corporations run their businesses from their home country 31)

32) Global sourcing called global outsourcing refers to the practice of purchasing materials

or labour from around the world wherever it is cheapest

32)

33) Importing is an approach to going global that involves making products at home

and selling them overseas

33)

34) Setting up a foreign subsidiary involves a higher degree of risk and

commitment than franchising

34)

35) Shareholders are defined as any constituency in the organization's external

environment that may be affected by the organization's decisions and actions

35)

36) The Environmental Uncertainty Matrix ranges in complexity from "stable to

dynamic" on the horizontal axis and from "simple to complex" (degree of change) on

the vertical axis

36)

MULTIPLE CHOICE Choose the one alternative that best completes the state ment or answers the question

37) What are the two views of managerial impact on the success or failure of the organization? 37) A) symbolic and interactive

B) omnipotent and symbolic

C) omnipotent and reflective

D) dynamic and reflective

E) reflective and interactive

A) managers have little or no responsibility for an organization's success or failure

B) the top manager is the only person in charge

C) managers are directly responsible for an organization's success or failure

D) managers are directly responsible for all internal factors within their control

E) outside forces have the most influence on organizational outcomes

39) The view of management is consistent with the stereotypical picture of the

take-charge business executive who can overcome any obstacle in carrying out the

A) managers are only responsible for those factors that influence organizational performance

B) successful managers become role models for employees

C) employees are directly responsible for an organization's success or failure

D) managers have only a limited effect on organizational outcomes

E) managers are directly responsible for an organization's success or failure

41) Internal constraints that restrict a manager's decision options arise from 41) A) the rules and policies implemented by top managers

B) the organization's culture

C) the activities of industry competitors

D) the organization's environment

E) the laws and regulations governing workplace practices

42) According to the symbolic view, managers have a(n) effect on

substantive organizational outcomes

B) the organization's board of directors

C) the organization's culture and environment

D) industry regulation

E) the employees of the organization

44) Despite the existence of both internal and external constraints, managers can still improve

organizational performance by: 44)

A) influencing the organization's culture and environment

B) electing new government officials at the federal and provincial levels

C) introducing new rules and procedures

D) redesigning the organization's structure

E) delegating more responsibility to employees

45) The external environment consists of the global environment, 45)

A) primary environment, and the secondary environment

B) primary environment, and the general environment

C) specific environment, and the general environment

D) organizational culture, and the general environment

E) national culture, and the specific environment

A) is the same regardless of the organization's age

B) includes economic and global conditions that may affect the organization

C) is unique and changes with conditions

D) is determined by the top level of management

E) includes demographic and technological conditions that may affect the organization

47) The specific environment of organizations consists of external forces that have a direct

impact on managers' decisions and actions The main forces are customers, suppliers,

A) inputs at the lowest price available

B) cheap labour to produce products at the lowest possible cost

C) industry entrants to help maximize the competition among suppliers

D) customers at the distribution outlets

E) cash from investors into the organization

50) For an amusement theme park like Paramount Canada's Wonderland in Toronto, an

insurance provider would be an example of which factor in its specific environment?

A) competitor

B) pressure group

C) supplier

D) custome

r E) governme

nt agency 49)

50)

51) For an organization such as a hospital that needs nurses, the labour union and the

local labour market are examples of which factors in its specific environment?

A) government agency and competitor

B) pressure group and supplier

C) pressure group and competitor

D) customer and special-interest group

E) both are examples of suppliers

53) According to the textbook, the environment includes those external forces that

have a direct and immediate impact on managers' decisions and actions and are

directly relevant to the achievement of the organization's goals

E) changes in disposable income

56) Political/legal conditions in Canada include all of the following factors except 56) A) interest rates

B) the competition bureau

58) Neighbourhood activists who protest against the building of "big box" stores

would be considered which factor in the specific environment for Wal-Mart or

Home

Depo

t?

A) pressure group

57)

58)

61) Interest rates, inflation rates, and stock market indexes are all examples of what

factor in an organization's general environment?

62) A downturn in contributions from the public to the United Way charity is an

example of the impact from what factor in its general environment?

64) Which Act makes it illegal for employers to discriminate on the basis of race, national

or ethnic origin, colour, religion, age, sex, marital status, mental or physical disability,

or sexual orientation?

A) Canadian Human Rights Act

B) Canadian Charter of Rights and Freedoms

C) Canadian Civil Liberties Act

D) Canada's Employment Equity Act

E) Canada's Competition Act

64)

65) Sociocultural conditions consist of the 65)

A) demographic profiles of an organization's suppliers

B) laws that govern human rights and the competitive activities of organizations in a society

C) changing expectations of the society in which organizations operate

D) socialization processes that help to maintain organizational cultures

E) level of unemployment and real economic incomes of workers

66) When researchers discovered a link between trans fatty acids and heart disease, many

consumers became concerned As a result, Ontario-based Voortman's Cookies

decided to eliminate all trans fats from its products Voortman's was responding to

67) As employees have begun to seek more balance in their lives, organizations have had

to adjust by offering family leave policies, more flexible work hours, and even on-site

child care facilities This is an example of how changing conditions can affect an

68) As more consumers have become aware of the use of rendered feed and the poor

treatment of chickens in many large-scale poultry farms, some farm managers have

switched to all-natural feed and "free range" breeding methods This is an example of

69) Human resources managers are increasingly using the Internet to search for qualified

candidates through on-line résumé systems and job-posting websites This is an

example of how changing

conditions can affect an organization

70) Which of the following demographic groups includes individuals who were born

between the years 1947-1966?

A) the baby boomers

B) theDepressiongrou

p C) Generation

Y D) theWorldWarIIgr

oup E) Generation X

71) According to the textbook, the members of which one of the following demographic

groups are thinking, learning, creating, shopping, and playing in fundamentally

different ways that are likely to greatly impact organizations and managers?

A) Generation Y

B) the Depression group

C) Generation X

D) the World War II group

E) the baby boomers

73) The enhanced speed and quality of managerial decision making due to improvements

in office automation is an example of the impact of which general environmental

77) Which of the following is a multilateral trading system formed in 1995? 77)

A) GATT

B) NAFTA C) EEC

D) ASEAN

E) the Maastricht Treaty

A) a command economy with no private sector control

B) a market economy with no government control

C) a command economy with some private sector control

D) a command economy with some government control

E) a market economy with some government control

80) Three economic issues that a global manager might need to understand include 80)

A) tax policies, political stability, and cultural differences

B) currency exchange rates, inflation rates, and tax policies

C) tax policies, employment laws, and cultural differences

D) inflation rates, tax policies, and political stability

E) employment laws, currency exchange rates, and political stability

81) From a cultural standpoint, research indicates that has a greater effect on

A) employment law; religion

B) national culture; employment law

C) national culture; organizational culture

D) organizational culture; national culture

E) organizational culture; religion

82) The cultural dimension of measures the degree to which the members of a

society expect power to be unequally shared

83) The cultural dimension of measures the degree to which a society relies on

social norms and procedures to alleviate the unpredictability of future events

84) According to Hofstede, managers and employees vary on five dimensions of national

culture Which of the following represents one of the five dimensions that Hofstede

identified?

C) Open-Minded vs Close-minded D) Achievement vs Nurturing

85) When an organization drops its structure based on countries and reorganizes

according to industries, it is pursuing a global business approach known as

A) transactional organization

B) polycentric organization

C) multinational organization

D) borderlessorganizatio

n

E) multicultural organization

86) XYZ is an international corporation that has recently changed its philosophy It has

decentralized management and decision making to the local countries in which it

operates XYZ is pursuing a approach

87) John and Sylvie recently opened a high-tech firm From its inception the co-founders

committed significant resources to the pursuit of business in various countries John and

Sylvie have created a company that can best be classified as a:

A) strategic international alliance

88) Which of the following definitions is most accurate for a multinational corporation? 88)

A) a company that maintains significant operations in at least two countries but

decentralizes management to each country B) a company that maintains significant operations in at least two countries but is

managed from a base in the home country C) a company that maintains significant operations in at least two countries

D) a company that maintains significant operations in at least two countries and has

multiple home bases E) a company that maintains significant operations in at least two countries but

organizes by industry to reduce geographical barriers 89) Which of the following definitions best describes a borderless corporation? 89)

A) a company that maintains significant operations in at least two countries but

organizes by industry to reduce geographical barriers B) a company that maintains significant operations in at least two countries

C) a company that maintains significant operations in at least two countries but

decentralizes management to each country D) a company that maintains significant operations in at least two countries but is

managed from a base in the home country E) a company that maintains significant operations in at least two countries and has

multiple home bases

90) IBM is the world's largest information technology company with over 300,000

employees in 170 countries It once had a country-based structure, but reorganized into

industry groups to compete more effectively in the global marketplace IBM is best

nal E) polycentric

90)

91) Multinational corporations (MNCs) became commonplace in the 91)

92) Which of the following strategies for going global involves the lowest level of

risk and investment?

93) Which of the following strategies for going global involves the highest level of

risk and investment?

94) Which of the following strategies for going global involves a higher level of risk and

investment than strategic alliances?

B) licensing and franchising

C) establishing foreign subsidiaries

D) hiring foreign brokers to represent their product line

E) forming joint ventures

97) Which approach to going global did McDonald's Canada use when it opened