Download test bank fundamentals of management sixth canadian edition 6th edition robbins

Test bank for Fundamentals of Management Sixth Canadian 6th Edition by Nancy Langton Robbins Link full download: https://getbooksolutions.com/download/test-bank-for-fundamentals-ofmanagement-sixth-canadian-6th-edition-by-nancy-langton-robbins/ TRUE/FALSE Write 'T' if the statement is true and 'F' if the statement is false 1) In the symbolic view of management, managers are seen as directly responsible for an organization's success or failure 1) 2) The dominant view in management theory suggests that managers are omnipotent 2) 3) The view of managers as omnipotent is consistent with the stereotypical picture of the 3) take-charge business executive who can overcome any obstacle in carrying out the organization's objectives 4) The symbolic view of management helps to explain the high turnover among college 4) and professional sports coaches, who are often fired and replaced when their teams perform poorly 5) In the omnipotent view of management, much of an organization's success or failure 5) is due to forces outside management's control 6) If an organization subscribes to the symbolic view of management, it is unreasonable 6) to expect managers to have a significant effect on the organization's performance 7) A manager's role in the omnipotent view of management is to create 7) meaning out of randomness, confusion, and ambiguity 8) The part of the environment that is directly relevant to achievement of an 8) organization's goals is the specific environment 9) The term suppliers includes providers of financial and labour inputs 10) To a national television network like the CBC, your home DVD player could be 9) 10) considered a competitor 11) Economic conditions are part of the organization's specific environment 11) 12) Demographic conditions are part of the organization's general environment 12) 13) The European Union (EU) and the North American Free Trade Agreement (NAFTA) 13) have both created regional trading alliances 14) The General Agreement on Tariffs and Trade (GATT) was signed in 1992 to create the EU 14) 15) Through the creation of the EU, each member country now has increased border 15) controls, nationalist policies, and protected industries 16) The three original partners of NAFTA are Canada, the United States, and Mexico 16) 17) NAFTA has strengthened the economic power of all three member countries 17) 18) Mercosur is a trading alliance between 10 southeast Asian nations 18) 19) The World Trade Organization was formed in 1995 and evolved from the Maastricht 19) Treaty, an agreement in effect since the end of World War II 20) The legal-political environment is an important factor of managing in a foreign environment 20) 21) Only when a country's legal-political environment is unstable or revolutionary is it of 21) concern to managers 22) Research indicates that organizational culture has a stronger impact on employees than 22) national culture 23) A command economy is one in which resources are primarily owned and 23) controlled by the private sector 24) Power distance refers to the degree to which a society encourages people to 24) be tough, confrontational, assertive, and competitive 25) People in a society that is high in uncertainty avoidance don't feel threatened by 25) uncertainty and experience low levels of anxiety, stress, and aggressiveness 26) Jim was born and raised in a country with a long-term orientation In his culture, leisure 26) time is highly valued because it is a vital part of the long-term health plan for the individual 27) Multinational corporations became commonplace in the mid-1960s 27) 28) By decentralizing management authority to the local country, the transnational 28) corporation reflects an ethnocentric attitude 29) "Born globals" are companies that choose to go global from inception; they commit 29) resources up front (material, people, financing) to doing business in more than one country 30) Multidomestic corporations use one strategy for all global operations based on the 30) different domestic influences that are present in the firm's original home market 31) Transnational corporations run their businesses from their home country 31) 32) Global sourcing called global outsourcing refers to the practice of purchasing materials 32) or labour from around the world wherever it is cheapest 33) Importing is an approach to going global that involves making products at home 33) and selling them overseas 34) Setting up a foreign subsidiary involves a higher degree of risk and 34) commitment than franchising 35) Shareholders are defined as any constituency in the organization's external environment that may be affected by the organization's decisions and actions 35) 36) The Environmental Uncertainty Matrix ranges in complexity from "stable to 36) dynamic" on the horizontal axis and from "simple to complex" (degree of change) on the vertical axis MULTIPLE CHOICE Choose the one alternative that best completes the statement or answers the question 37) What are the two views of managerial impact on the success or failure of the organization? 37) A) symbolic and interactive B) omnipotent and symbolic C) omnipotent and reflective D) dynamic and reflective E) reflective and interactive 38) The omnipotent view of management means A) managers have little or no responsibility for an organization's success or failure B) the top manager is the only person in charge C) managers are directly responsible for an organization's success or failure D) managers are directly responsible for all internal factors within their control E) outside forces have the most influence on organizational outcomes 38) 39) The 39) view of management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives A) interactive B) symbolic C) omnipotent D) reflective E) dynamic 40) The symbolic view of management means 40) A) managers are only responsible for those factors that influence organizational performance B) successful managers become role models for employees C) employees are directly responsible for an organization's success or failure D) managers have only a limited effect on organizational outcomes E) managers are directly responsible for an organization's success or failure 41) Internal constraints that restrict a manager's decision options arise from A) the rules and policies implemented by top managers B) the organization's culture C) the activities of industry competitors D) the organization's environment E) the laws and regulations governing workplace practices 42) According to the symbolic view, managers have a(n) 41) effect on 42) substantive organizational outcomes A) unlimited B) negative C) substantial D) moderate E) limited 43) Managers operate within the internal and external constraints imposed by A) federal and provincial governments B) the organization's board of directors C) the organization's culture and environment D) industry regulation E) the employees of the organization 44) Despite the existence of both internal and external constraints, managers can still 43) improve organizational performance by: 44) A) influencing the organization's culture and environment B) electing new government officials at the federal and provincial levels C) introducing new rules and procedures D) redesigning the organization's structure E) delegating more responsibility to employees 45) The external environment consists of the global environment, A) primary environment, and the secondary environment B) primary environment, and the general environment C) specific environment, and the general environment D) organizational culture, and the general environment E) national culture, and the specific environment 45) 46) An organization's specific environment A) is the same regardless of the organization's age B) includes economic and global conditions that may affect the organization C) is unique and changes with conditions D) is determined by the top level of management E) includes demographic and technological conditions that may affect the organization 46) 47) The specific environment of organizations consists of external forces that have a direct 47) impact on managers' decisions and actions The main forces are customers, suppliers, competitors, and A) pressure groups B) employees C) shareholders D) lawyers E) legislators 48) Which of the following is an example of a force in the general environment? A) customers B) competitors C) suppliers D) demographics E) pressure groups 49) The primary goal of managers when dealing with suppliers is to ensure a steady flow of A) inputs at the lowest price available B) cheap labour to produce products at the lowest possible cost C) industry entrants to help maximize the competition among suppliers D) customers at the distribution outlets E) cash from investors into the organization 50) For an amusement theme park like Paramount Canada's Wonderland in Toronto, an insurance provider would be an example of which factor in its specific environment? A) competitor B) pressure group C) supplier 48) D) c u s t o m e r E) g o v e r n m e nt agency 49) 50) 51) For an organization such as a hospital that needs nurses, the labour union and the 51) local labour market are examples of which factors in its specific environment? A) government agency and competitor B) pressure group and supplier C) pressure group and competitor D) customer and special-interest group E) both are examples of suppliers 52) Which of the following is included in an organization's specific environment? A) competitors B) inflation C) government legislation D) interest rates E) demographics 52) 53) According to the textbook, the environment includes those external forces that have a direct and immediate impact on managers' decisions and actions and are directly relevant to the achievement of the organization's goals A) general B) primary C) forward D) specific E) secondary 53) 54) United Parcel Service represents which factor to Canada Post in its specific environment? A) supplier B) pressure group C) government agency D) customer E) competitor 54) 55) Economic conditions include all of the following factors except A) stock market fluctuations B) federal government legislation C) inflation D) interest rates E) changes in disposable income 55) 56) Political/legal conditions in Canada include all of the following factors except A) interest rates B) the competition bureau C) human rights D) egg marketing boards E) employment equity 57) To a cable television provider like Shaw Cablesystems, a satellite TV company like Bell would be considered a A) customer B) regulator C) pressure group D) competitor E) supplier 58) Neighbourhood activists who protest against the building of "big box" stores would be considered which factor in the specific environment for Wal-Mart or 56) H o m e D e p o t? 57) A) pressure group 58) A) global B) multidomestic C) ethnocentric D) borderless organization E) multinational 117) If Jeff's company eliminated country-designated locations and reorganized based on 117) industry groups, it would best be described as a A) global business alliance B) borderless organization C) polycentric organization D) multidomestic organization E) multinational corporation Refer to the Scenario below to answer the questions that follow Environmental Uncertainty (Scenario) It is safe to say that managers not have complete control over organizational outcomes; the environment has a significant impact It is important for managers to learn both what the components of the environment are, and how the environment will affect their organizations 118) An Internet-based company that is facing many new competitors and frequent technological breakthroughs is operating in what kind of environment? A) static B) flexible C) stable D) divergent dynamic E) 119) A grocery store that has few components in its environment and minimal need for knowledge about its suppliers or customers is operating under conditions of low A) flexibility B) stability C) divergency D) complexity E) simplicity 120) An online brokerage company like E*TRADE that is dealing with many environmental components and requires a high level of knowledge about Internet operations is operating in a highly environment A) stable B) divergent C) complex D) static E) flexible 121) To help managers understand how the environment affects their organizations, the environmental uncertainty matrix sorts industries into four cells based on two dimensions: degree of and degree of A) change; complexity B) complexity; risk C) impact; uncertainty D) complexity; impact E) change; flexibility 122) Given a choice, most managers would prefer to operate in cell of the environmental uncertainty matrix, where the environment is A) d y n a m i c a n d f l e x i b l e B) s i m p l e a n d s t a b le 118) 119) 120) 121) 122) C) complex and dynamic D) complex and stable E) simple and dynamic Refer to the Scenario below to answer the questions that follow Managing Stakeholder Relationships (Scenario) Daniel Guzman has been hired by Flair Fashion Corporation, a manufacturer of precious metal jewelry Flair Fashion has been having problems with some of its major stakeholders These include poor quality materials from its suppliers and complaints from its customers Daniel has been hired to help resolve the current issues and to develop a plan for managing other stakeholder problems in the future 123) Daniel begins by defining stakeholders as A) any constituencies in the external environment that are affected by the 123) organization's decisions and actions B) the constituencies in the external environment that compete with the organization C) the constituencies in the external environment that regulate the industry D) the constituencies in the external environment that own shares in the organization E) the constituencies in the external environment that are employed by the organization 124) Daniel is made aware of a new threat by a local group that opposes the mining of a raw material used in the manufacturing process The company is now likely facing a A) supplier B) public pressure group C) industry association D) shareholder E) competitor 124) Refer to the Scenario below to answer the questions that follow International Entrepreneurs (Scenario) Jennifer and James have formed an entrepreneurial venture to develop software for banks and other financial institutions Their company is growing, but in looking for opportunities in the future, they decide to explore international operations 125) By establishing their company's operations in Canada, Jennifer and James hoped that an existing regional trade agreement would help them to avoid tariffs in A) Southeast Asia B) Japan and Germany C) Europe D) South America E) Mexico and the United States 126) As their international operations grew, Jennifer and James decided to decentralize management and hire foreign nationals to run the business in their local countries Their firm has developed into a A) global trade alliance B) global organization C) multinational corporation D) joint venture E) m u l t i d o m e s t i c 125) 126) 127) A new and exciting opportunity has appeared that enables Jennifer and James to 127) form a joint venture with a bank in Japan This partnership will involve less risk and commitment than A) setting up a foreign subsidiary B) foreign contracting C) franchising D) licensing E) exporting Refer to the Scenario below to answer the questions that follow A Speech on Trade Alliances (Scenario) As manager of the international department for your company, you have been asked by the local Chamber of Commerce to deliver a speech on global trade The presentation should include an overview of the world's major trade alliances and mechanisms that promote global trade The Chamber president has also asked you to comment on a recent quote by a local politician who stated: "NAFTA has been a bad deal for Canada and it continues to weaken our economy." As you review your notes, you wonder how you will fit all the information into the allotted half-hour presentation time! 128) To help explain the main advantages of regional trade alliances, you will point out that EU member countries now have A) nationalistic policies B) protected industries C) a single market D) government subsidies E) border controls 129) 129) You also plan to discuss other regional trading alliances like the one in Southeast 130) Asia called A) FTASAN B) ASEAN C) Mercosur D) the Southern Cone Common Market E) SEAFTA 130) Before you conclude your speech, you intend to explain how the WTO operates as A) the only global organization dedicated to protecting the rights of workers in 131) multinational corporations B) a unilateral trading system C) a mechanism to discourage global trade and protect the environment D) the only global organization that monitors and promotes competition between nations E) a global organization that deals with the rules of trade among nations Refer to the Scenario below to answer the questions that follow The European Expansion (Scenario) As a manager at a growing Canadian company, Samantha has been asked to develop a strategy to expand the company's operations into the European market Although the company president has provided some basic guidelines about acceptable levels of risk and investment, there are still many factors in the legal-political, economic, and cultural environments that Samantha must take into consideration in her proposal 131) Samantha begins to explore expansion opportunities in England and France because of language similarities with the Canadian market, and also because her Canadian managers are used to legal and political systems that are A) stable B) fixed C) command-based D) dynamic E) flexible 132) Samantha is considering whether her company should open a subsidiary in Germany or Italy She is wondering which country's culture would be better suited to her company, since research indicates that A) national culture has a greater effect on employees than organizational culture B) national culture and organizational culture have roughly the same effect on employees C) organizational culture has a greater effect on employees than employment laws D) n a t i o n a l c u l t u r e h as a greater effect on employees than economic conditions E) organizational culture has a greater effect on employees than national culture 132) 133) 133) Samantha will recommend forming a strategic alliance with a French-based company 134) that promises to market her company's products in several EU countries in exchange for access to her company's distribution network in Canada and the United States This strategy will require less investment than A) establishing a joint venture B) establishing a subsidiary C) licensing D) franchising E) exporting ESSAY Write your answer in the space provided or on a separate sheet of paper 134) In a short essay, differentiate between the symbolic view and the omnipotent view of management Include specific examples of each view to support your answer 135) Identify the factors in the specific, general and global environments that can influence an organization 136) In a short essay, name and briefly describe three major regional trading alliances 137) In a short essay, explain the difference between a multinational corporation (MNC), mutidomestic, global and transnational-borderless organizations Provide examples for each type of organization 138) Explain what is meant by the term "Born Global?" 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) 13) 14) 15) 16) 17) 18) 19) 20) 21) 22) 23) 24) 25) 26) 27) 28) 29) 30) 31) 32) 33) 34) 35) 36) 37) 38) 39) 40) 41) 42) 43) 44) 45) 46) 47) 48) 49) FALSE TRUE TRUE FALSE FALSE TRUE FALSE TRUE TRUE TRUE FALSE TRUE TRUE FALSE FALSE TRUE TRUE FALSE FALSE TRUE FALSE FALSE FALSE FALSE FALSE FALSE TRUE FALSE TRUE FALSE FALSE TRUE FALSE TRUE FALSE TRUE B C C D B E C A C C A D A 50) C 51) E 52) 53) 54) 55) 56) 57) 58) 59) 60) 61) 62) 63) 64) 65) 66) 67) 68) 69) 70) 71) 72) 73) 74) 75) 76) 77) 78) 79) 80) 81) 82) 83) 84) 85) 86) 87) 88) 89) 90) 91) 92) 93) 94) 95) 96) 97) 98) 99) 100) 101) A D E B A D A E A D A D A C C E E A A A A E C B D B A E B C B D D D B B B A B A E E E D A A D C C B 102) D 103) E C B A B A C D A A B D E B B E D C A B A B E E A C B E A A B a The view of managers as omnipotent is consistent with the stereotypical picture of the takecharge business executive who can overcome any obstacle in carrying out the organization's objectives This omnipotent view isn't limited to business organizations It can also be used to help explain the high turnover among college and professional sports coaches, who can be considered the "managers" of their teams Coaches who lose more games than they win are seen as ineffective They are fired and replaced by new coaches who, it is hoped, will correct the inadequate performance In the omnipotent view, when organizations perform poorly, someone has to be held accountable regardless of the reasons why, and in our society, that "someone" is the manager Of course, when things go well, someone needs to be praised So the manager also gets the credit even if they had little to with achieving positive outcomes b The symbolic view says that a manager's ability to affect outcomes is influenced and constrained by external factors In this view, it is unreasonable to expect managers to significantly affect an organization's performance Instead, an organization's results are influenced by factors outside the control of management These factors include the economy, market changes, governmental policies, competitors' actions, conditions in the particular industry, control over proprietary technology, and decisions made by the previous manager 135) The specific environment includes customers, suppliers, competitors, and public pressure groups The general environment includes the broad economic, political/legal, sociocultural, demographic and technological conditions that may affect an organization Changes in the specific environment usually have a greater impact on the organization than changes in the general environment 104) 105) 106) 107) 108) 109) 110) 111) 112) 113) 114) 115) 116) 117) 118) 119) 120) 121) 122) 123) 124) 125) 126) 127) 128) 129) 130) 131) 132) 133) 134) The global market presents many opportunities and challenges for the modern manager The issues addressed in the general environment (economic, demographic, technological, sociocultural and legalpolitical) need to be examined with a global perspective in mind as well With the entire world as a market and national borders beco ming increasingly irrelevant, the potential for intelligent organizations to grow expands dramatically 136) a The European Union the signing of the Maastricht Treaty created the European Union This treaty united 12 countries (27 by 2007) Belgium, Denmark, France, Greece, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain, the United Kingdom, and Germany originally as a unified economic and trade entity The growing trading block now encompasses a population base of well over 450 million people As a single market, the EU has eliminated barriers to travel, employment, investment and trade between member nations, and introduced a common currency, the euro, which most member countries have chosen to adopt b North American Free Trade Agreement (NAFTA) when the Mexican, Canadian, and U.S governments reached agreements on key issues covered by NAFTA in August, 1992, a vast economic bloc was created Between 1994, when NAFTA went into effect, and 2003, Canada remained the United States' number-one trading partner In 2003, Canadian exports to the U.S were $331 billion, accounting for 83 percent of our total exports, roughly equivalent to one-third of our GDP Many economists argue that eliminating the barriers to free trade has resulted in a strengthening of the economic power of all three countries c Association of Southeast Asian Nations (ASEAN) the ASEAN is a trading alliance of 10 Southeast Asian nations During the years ahead, Asia, and particularly the Southeast Asian region, promises to be one of the fastest-growing economic regions of the world It will be an increasingly important regional economic and political alliance whose impact eventually could rival that of both NAFTA and the EU 137) According to the text here are the definitions: a Multinational corporation: a broad term usually used to refer to any and all types of international companies that maintain operations in multiple countries A company that maintains significant operations in multiple countries but manages them from a base in the home country b Multidomestic Corporations: an MNC that maintains significant operations in more than one country but decentralizes management to the local country This type of organization does not attempt to manage foreign operations from its home country Instead, local employees typically are hired to manage the business, and marketing strategies are tailored to that country's unique characteristics This type of global organization reflects the polycentric attitude c Global Companies: centralize management and other decisions in the home country These companies treat the world market as an integrated whole and focus on the need for global efficiency Although these companies may have considerable global holdings, management decisions with company-wide implications are made from headquarters in the home country This approach to globalization reflects the ethnocentric attitude d Transnational or Borderless Organizations : many companies are going global by eliminating structural divisions that impose artificial geographical barriers This type of global organization is called a transnational or borderless organization Borderless management is an attempt by organizations to increase efficiency and effectiveness in a competitive global marketplace 138) Born Globals: The infrastructure that has been built in the past few decades has led to the creation of a new mind set represented by the "born global." The classification of different types of international organizations tends to describe large international businesses However, there is an increasing number of businesses called born globals that choose to go global from inception These companies (also known as international new ventures or INVs) commit resources up front (material, people, financing) to doing business in more than one country and are likely to continue to play an increasingly important role in international business This new breed of company is reflection of the new opportunities available for business