Why it is important to study technology impact Development in internet and communication technology Globalization Knowledge workers TCPIP Protocol Internet Submarine cables Information Technology for GroupTeam Telephone Email Chat Conference – voice or video Social Networking – Facebook ‘Wiki’, Groupware
Lecture 23 Technology Impact on Group and Team Why it is important to study technology impact • Development in internet and communication technology • Globalization • Knowledge workers Development in Internet/Communication Technology • TCP/IP Protocol - Internet • Submarine cables Communication Techonology Internet Optical fibre Submarine cable Skype Steve Merkell used Skype to coordinates production in Ningbo (China) and USA from Singapore Communication Technology Mr Aung Kyaw Using a set of amplifier, he simply turns on Gtalk for the whole duration of to 10 hours when he is in the office to communicate with his colleague, Mr Kyaw Win in Myanmar, as if they were in the same office Globalization • Increased trade… • Dispersion of economic activities Work is shift from manual worker to knowledge worker Pete Drucker Virtual Team Members of virtual team are not colocated Virtual team relies on information technology Members are knowledge workers and knowledge based work Information Technology for Group/Team • • • • • • Telephone Email Chat Conference – voice or video Social Networking – Facebook ‘Wiki’, Groupware Why Email • Email is asynchronous (store and forward) • Email is the most efficient filing cabinet Can to make it even better as a filing cabinet? Face to Face Media Richness Theory Rich Video Conference Richness of Channel Telephone Chat Weblog Email Newsletters Financial Statement Lean Clear Content Ambiguous R Lengel and R Daft, “The Selection of Communication Media as Executive Skills”, Academy of Management Executive P 226, August 1988 How to Make Virtual Team Work Well? What Make Virtual Team Work? • Ability to use communication technology • Member of Self-leadership • High emotional intelligence Research also shows that It is better to let team select the technology, rather than impose it How to make Virtual Team Work well? Members must meet face-to-face Members must know each other What is most important Technology can not replace face-to-face • Members should know each other • Members should meet each other face to face • Members should met early rather than later Why we need Airlines Restaurant Café… And they are doing good business Assignment Wriings Assignment • The Shipping Industry Accounting Team or • People Developer University People Developer University People Developer University conducts BND courses in Vietnam Evidence of learning outcomes is sometime achieved by group assignment Group assignment has the advantage simulates the environment in which learners will face in the actual work place However, one of the shortcoming of group assignment is social loafing within groups Lecturers at People Developer, Victor, Jude, Diana, and Peter would like to propose a better arrangement for group assignment Working individual or in group, propose the solution for better decision Making With the development of internet , media, and communication, the president of People Developer University thinks that the mind sets of students have changed Instruction method should make full use of technology Propose technology that can improve effectiveness and efficient at People Developer University • Case Study – Simmons Laboratories Min 1.5 Pages 14 Dec 21 Dec 28 Dec Jan 11 Jan 18 Jan 2010 2010 2010 2011 2011 2011 Fix Photo 4x6 Full Name (Vietnamese): _ Name (English): ITP’s Registration Number: Name of Lecturer: _ Assignment Name: _ Signature: _ ... complex and novel situation • Contribute to information overload Emotion We make decision both rationally and emotionally But emotion usually overrides reasons But you must settle emotion with... is important to study technology impact • Development in internet and communication technology • Globalization • Knowledge workers Development in Internet/Communication Technology • TCP/IP Protocol... knowledge workers and knowledge based work Information Technology for Group/ Team • • • • • • Telephone Email Chat Conference – voice or video Social Networking – Facebook ‘Wiki’, Groupware Why Email