Understanding business 8th by mcchugh nickels chapter 11

* * * Human Resource Management: Finding and Keeping the Best Employees * CHAPTER ** 11 Nickels * McHugh McGraw-Hill/Irwin Understanding Business, 8e * McHugh 1-1 11-1 © 2008 The McGraw-Hill Companies, Inc., All Rights * * * HR Challenges • • • • • • Shortages Unskilled Workers Undereducated Workers Shift in Workforce Composition Laws & Regulations Single-Parent & TwoIncome Families • • • • • • Attitudes Toward Work Continued Downsizing Overseas Labor Pools Customized Benefits Employees With New Concerns Decreased Loyalty 11-2 * * * Determining HR Needs 1.Prepare HR Inventory 2.Prepare Job Analysis • Job Description • Job Specification 3.Assess HR Demand 4.Assess HR Supply 5.Establish Strategic Plan 11-3 * * * Hiring Process • Recruit • Select • Application Form • Interview • Test • Investigate • Examine • Probation • Train/Develop • • • • • • • Orientation OJT Apprenticeship Off-The-Job Training Online Training Vestibule Training Job Simulation 11-4 * * * HR Executives’ Recruiting Preferences Note: Multiple responses allowed Source: USA Today 11-5 * * * Applicants’ Mistakes Source: USA Today 11-6 * * * Interviewing Mistakes Source: USA Today 11-7 * * * Number Interviewed to Find Quality Hire Source: USA Today, January 24, 2005 11-8 Important Factors When Phrasing Interview Questions * * * • Language • Relevance • Information Level • Complexity • Information Accessibility Source: University of Central Arkansas 11-9 * * * Training & Development • Assess Needs • Design Training • Evaluate Effectiveness 11-10 * * * Pay Systems • • Salary • • Piecework system Hourly wage and daywork Commission plans • • Bonus plans • • Gain-sharing plans Profit-sharing plans Stock options 11-16 * * * Vacation Days Per Year 11-17 * * * Scheduling To Meet Employee Needs • Flextime Plans • Home-Based & Other Mobile Work • Job-Sharing Plans 11-18 * * * Number of Hours Americans Work Per Week Source: USA Today 11-19 * * * Telecommuting: Affect on Career Source: USA Today 11-20 * * * Benefits of Job-Sharing • Opportunities for wanting to work only part-time • High level of enthusiasm and productivity • Reduced absenteeism and tardiness • Ability to schedule in peak demand period • Retention of experienced workers 11-21 * * * How Employers Are Becoming Flexible Source: insala.com, April 2005 11-22 * * * Benefits of Providing Flexibility Source: Insala.com, April 2005 11-23 * * * Why is Retention Important? • Employee turnover could cost up to 40% of a company’s annual profits • The average company loses $1 million with the loss of every ten managerial employees • Turnover costs are 50%-100% of the exemployees’ annual salary Source: insala,com, April 2005 11-24 * * * Top 10 Reasons Employees Stay On Their Job Credit Union Childcare Membership Vacation Time Health Benefits Sick Leave Salary Distance from Home Good Coworkers 10 Popular Company Office Hours Source: Creditunionrate.com, accessed July 13, 2006 11-25 * * * Employee Movement • Promotion/Reassignment • Termination • Retirement • Resignation 11-26 * * * HR Laws • Civil Rights Act (1964) • Age Discrimination Act (1967) • Equal Employment Opportunity Act (1972) • Affirmative Action • Reverse Discrimination • Civil Rights Act (1991) • Americans with Disabilities Act (1990) • Social Security Act (1935) • Occupational Safety and Health Act (1970) • Employment Retirement Income Security Act (1974) 11-27 * * * Implementing EEOC Which statements are T/F? It’s OK to ask any applicant whether he or she has an automobile It appropriate to ask applicants to attach photographs During interviews, it’s not appropriate to ask an applicant his/her age It’s appropriate to ask if an applicant is a naturalized citizen It’s not appropriate to ask an applicant about past work experience 11-28 * * * Implementing EEOC Which statements are T/F? You may ask an applicant to indicate what foreign languages he/she can read, write or speak fluently It’s appropriate to ask an applicant if he/she has an arrest record It’s OK to ask whether the applicant is physically able to lift heavy weights It’s appropriate to ask women questions about their children 10.You have the right to ask an applicant for names of work-related and personal references 11-29 * * * Companies’ Aid to Disabled Employees Source: USA Today 11-30 ... Training Job Simulation 11- 4 * * * HR Executives’ Recruiting Preferences Note: Multiple responses allowed Source: USA Today 11- 5 * * * Applicants’ Mistakes Source: USA Today 11- 6 * * * Interviewing... Off-The-Job Online Vestibule Job Simulation 11- 11 * * * Management Development • On-The-Job Coaching • Understudy • Job Rotation • Off-The-Job Courses & Training 11- 12 * * * Performance Appraisal Establish... Year 11- 17 * * * Scheduling To Meet Employee Needs • Flextime Plans • Home-Based & Other Mobile Work • Job-Sharing Plans 11- 18 * * * Number of Hours Americans Work Per Week Source: USA Today 11- 19