Experiencing mis 6th by kronenke ch07

Chapter Processes, Organizations, and Information Systems "Every Morning I Get a Report About the Exercise Your Mother's Getting " Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-2 Study Questions Q1: What are the basic types of processes? Q2: How can information systems improve process quality? Q3: How information systems eliminate the problem of information silos? Q4: How CRM, ERP, and EAI support enterprise processes? Q5: What are the elements of an ERP system? Q6: What are the challenges of implementing new enterprise information systems? Q7: How inter-enterprise IS solve the problems of enterprise silos? Q8: 2023? Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-3 Q1: What Are the Basic Types of Processes? Business Process with Three Activities Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-4 How Do Processes Vary by Organizational Scope? Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-5 Common Workgroup Processes Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-6 How Do Structured Processes Vary by Scope? Copyright © 2013 Pearson Education, Inc Publishing as Prentice Hall 7-7 Q2: How Can Information Systems Improve Process Quality? • • • Process efficiency: Ratio of process outputs to inputs Process effectiveness: How well a process achieves organizational strategy How Can Processes Be Improved? – – – Change process structure Change process resources Change both Copyright © 2013 Pearson Education, Inc Publishing as Prentice Hall 7-8 Information Systems Can Be Used to Improve Process Quality By: • Performing an activity – Partially automated, completely automated • Augmenting human performing activity – Common reservation system • Controlling process flow – Order approval process Copyright © 2013 Pearson Education, Inc Publishing as Prentice Hall 7-9 Q3: How Do Enterprise Systems Eliminate the Problem of Information Silos? How Do Information System Silos Arise? • • • • Data isolated in islands of automation Different department goals Different personal and workgroup needs Duplicate data as organization grows Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-10 Inherent Processes: SAP Ordering Business Process (cont’d) Copyright © 2013 Pearson Education, Inc Publishing as Prentice Hall 7-30 What Companies Are the Major ERP Vendors? Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-31 Q6: What Are the Challenges of Implementing New Enterprise Information Systems? Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-32 Q7: How Do Inter-enterprise IS Solve the Problems of Enterprise Silos? Information Silos Without PRIDE Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-33 Inter-enterprise PRIDE System Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-34 Q8: 2023? • • Expect many acquisitions by the major players such as Oracle and SAP • Allowing access via mobile devices is potentially serious security threat Storing of data in various places in the cloud, while other versions of data stored in corporate data in SAP can cause data update and integrity problems Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-35 One-Stop Shopping • • • • Data integration can make organizations more vulnerable to fraudsters Centralizing data enables organization to focus security measures Sharing data has privacy and security issues for PRIDE Example underlines some of management problems of inter-enterprise IS Viewing competitor’s? How secure is the cloud vendor? – Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-36 Guide: ERP and the Standard, Standard Blueprints • • • • Organization adapts its processes to standard blueprints If all firms in an industry use same business processes, how can a firm gain competitive advantage? How will innovation occur? Does “commoditized” standard blueprint prevent sustaining a competitive advantage? Copyright © 2013 Pearson Education, Inc Publishing as Prentice Hall 7-37 Active Review Q1: What are the basic types of processes? Q2: How can information systems improve process quality? Q3: How information systems eliminate the problem of information silos? Q4: How CRM, ERP, and EAI support enterprise processes? Q5: What are the elements of an ERP system? Q6: What are the challenges of implementing new enterprise information systems? Q7: How inter-enterprise IS solve the problems of enterprise silos? Q8: 2023? Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-38 Case Study 7: Using the PRIDE Database Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-39 Defining the Workout Table with SQL Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-40 PRIDE, Person, Workout, and Performance Tables Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-41 Tables Relating to Exercise Prescriptions Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-42 PRIDE Database Tables Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-43 7-44 ... Activities Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-4 How Do Processes Vary by Organizational Scope? Copyright © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-5... © 2014 Pearson Education, Inc Publishing as Prentice Hall 7-6 How Do Structured Processes Vary by Scope? Copyright © 2013 Pearson Education, Inc Publishing as Prentice Hall 7-7 Q2: How Can Information... Inc Publishing as Prentice Hall 7-8 Information Systems Can Be Used to Improve Process Quality By: • Performing an activity – Partially automated, completely automated • Augmenting human performing