11 Motivation, Leadership, and Teams Copyright © 2016, 2013, 2011 Pearson Education, Inc UNITY ENERGY ACCOMPLISHMENT Copyright © 2016, 2013, 2011 Pearson Education, Inc After studying these topics, you will benefit by: • Defining motivation and explaining common motivational factors • Explaining the primary leadership styles and key qualities of a successful leader • Examining the difference between leadership and management • Describing a team, the elements of effective teams, and how they affect performance Copyright © 2016, 2013, 2011 Pearson Education, Inc After studying these topics, you will benefit by (cont.): • Identifying characteristics of effective team players • Demonstrating how to deal with difficult team members • Listing and describing the elements of a successful meeting Copyright © 2016, 2013, 2011 Pearson Education, Inc A FOUNDATION FOR PERFORMANCE • Foundation for performance – Motivation – Leadership – Teamwork • All employees should strive to display the characteristics of a leader • Motivation and leadership are elements of teamwork Copyright © 2016, 2013, 2011 Pearson Education, Inc MOTIVATION • Motivation: an internal drive that causes people to behave in a certain way to meet a need • Motivation comes from within • There are several factors that contribute to motivation (not just monetary) Copyright © 2016, 2013, 2011 Pearson Education, Inc TALK IT OUT What motivates you to perform at work or at school? Copyright © 2016, 2013, 2011 Pearson Education, Inc MOTIVATION • Maslow’s Hierarchy of Needs: throughout one’s lifetime, an individual’s needs are met as they progress up a pyramid (hierarchy) of five needs – Physiological – Safety – Social – Self-esteem – Self-actualization Copyright © 2016, 2013, 2011 Pearson Education, Inc MOTIVATION Maslow in the Workplace Self-actualization—Expand Skills Esteem—Recognition/Respect Social—Informal Groups Safety—Job Security/Environment Physiological—Basic Wages Figure 11-1 Copyright © 2016, 2013, 2011 Pearson Education, Inc MOTIVATION • McClelland’s Theory of Needs – Achievement – Power – Affiliation • Victor Vroom’s Expectancy Theory – Behavior based on outcome Copyright © 2016, 2013, 2011 Pearson Education, Inc 10 BECOMING A LEADER • Delegate: assign part or all of a project to someone else • Be prepared to lead – Learn new skills – Join committees – Train – Attend workshops – Volunteer to serve on a team • Get involved in community activities Copyright © 2016, 2013, 2011 Pearson Education, Inc 16 TEAMS AND PERFORMANCE • Teams - a group of people linked to a common purpose – In a team setting, members share accountability and responsibility • Synergy - two or more individuals working together toward a specific effort Copyright © 2016, 2013, 2011 Pearson Education, Inc 17 TEAMS AND PERFORMANCE Types of Teams • Formal: developed within the formal organizational structure – – Functional (within a department) Cross-functional (different departments) • Informal: individuals who get together outside the formal structure • Virtual teams: function through electronic venues Copyright © 2016, 2013, 2011 Pearson Education, Inc 18 TEAMS AND PERFORMANCE Stages of Team Development FORMING ADJOURNING STORMING PERFORMING Copyright © 2016, 2013, 2011 Pearson Education, Inc NORMING 19 TEAMS AND PERFORMANCE Stages of Team Development • Forming stage: getting to know and form initial opinions about team members • Storming stage: some team members begin to have conflict with each other • Norming stage: team members accept each other and overcome the conflict • Performing stage: team works on task • Adjourning stage: team completes task and brings closure to the project Copyright © 2016, 2013, 2011 Pearson Education, Inc 20 CHARACTERISTICS OF AN EFFECTIVE TEAM MEMBER • Know team goals and objectives • Every activity should contribute to team goals and objectives • Team member characteristics: – Trustworthy – Performer – Efficient – Communicator Copyright © 2016, 2013, 2011 Pearson Education, Inc 21 CHARACTERISTICS OF AN EFFECTIVE TEAM MEMBER • Brainstorming: a problem-solving method that involves identifying alternatives that allow members to freely add ideas while other members withhold Copyright © 2016, 2013, 2011 Pearson Education, Inc 22 TOPIC SITUATION Mason’s Idea TOPIC SITUATION: Should Mason share his idea? How should he respond if his idea is rejected? Copyright © 2016, 2013, 2011 Pearson Education, Inc 23 CHARACTERISTICS OF AN EFFECTIVE TEAM MEMBER Teams and Conflict • Do not make assumptions • If you disagree with the team, voice your opinion and state why • If the team decides to go in a direction other than what you wanted, respect and support the team’s decision Copyright © 2016, 2013, 2011 Pearson Education, Inc 24 CHARACTERISTICS OF AN EFFECTIVE TEAM MEMBER The Problem Member • Trust as a foundation • Do not dump work on others • Work around a lazy team member • Team will eventually dismiss a poor performer • Address performance issues in a respectful and diplomatic manner Copyright © 2016, 2013, 2011 Pearson Education, Inc 25 MEETINGS • A meeting is a common form of team interaction and workplace communication – Types of meetings: • • • • Informational Discussion driven Decisional Combination – Formal or informal Copyright © 2016, 2013, 2011 Pearson Education, Inc 26 MEETINGS • Meeting Agenda: an outline of major topics and activities that are scheduled to be addressed during a meeting – Normally distributed to all attendees prior to the meeting – Read agenda prior to meeting – Notify person in charge of meeting if you would like item placed on agenda – If you are presenting, plan ahead and prepare handouts for each attendee if necessary Copyright © 2016, 2013, 2011 Pearson Education, Inc 27 MEETINGS • Face-to-face meetings – Most common – Arrive early – Do not sit at head of table unless invited • Meeting Chair: individual in charge of meeting • Roberts Rules of Order: a guide to running meetings (also called Parliamentary Procedure) Copyright © 2016, 2013, 2011 Pearson Education, Inc 28 TALK IT OUT What students dislike most about team presentations? Copyright © 2016, 2013, 2011 Pearson Education, Inc 29 TEAM PRESENTATIONS • Steps to successful team presentations: – Agree on the presentation goal – Create a presentation outline – Discuss and agree upon verbal, visual, and support content • Each member needs to take responsibility and be accountable to each other • Each member must communicate, share duties, and behave in a respectful and professional manner Copyright © 2016, 2013, 2011 Pearson Education, Inc 30 ... Listing and describing the elements of a successful meeting Copyright © 2016, 2013, 2011 Pearson Education, Inc A FOUNDATION FOR PERFORMANCE • Foundation for performance – Motivation – Leadership –... Development FORMING ADJOURNING STORMING PERFORMING Copyright © 2016, 2013, 2011 Pearson Education, Inc NORMING 19 TEAMS AND PERFORMANCE Stages of Team Development • Forming stage: getting to know and form... working together toward a specific effort Copyright © 2016, 2013, 2011 Pearson Education, Inc 17 TEAMS AND PERFORMANCE Types of Teams • Formal: developed within the formal organizational structure