4 Etiquette/Dress Copyright © 2016, 2013, 2011 Pearson Education, Inc IMPRESSION MANNERS PERCEPTION Copyright © 2016, 2013, 2011 Pearson Education, Inc After studying these topics, you will benefit by: • Explaining the elements of professional dress • Recognizing the importance of making a positive first impression • Expressing an understanding of workplace etiquette • Identifying the importance of making and keeping appointments • Describing the impact dress can have on others’ perception of you • Demonstrating appropriate behavior in work-related social situations Copyright © 2016, 2013, 2011 Pearson Education, Inc DRESS/ETIQUETTE • Employees represent their company • The way you communicate, dress, and behave both inside and outside the company contributes to others’ perception of you and your company Copyright © 2016, 2013, 2011 Pearson Education, Inc THINK ABOUT IT Do you practice good manners on a regular basis? Copyright © 2016, 2013, 2011 Pearson Education, Inc EXECUTIVE PRESENCE • Executive presence: having the attitude of an executive by demonstrating appropriate workplace behavior – Use good manners to create positive relationships • Smiling, please, thank you – Be prepared for the social experiences you will face in the workplace • Attire, protocol, social etiquette, dining, technology Copyright © 2016, 2013, 2011 Pearson Education, Inc INFLUENCES OF APPEARANCE • Appearance – The majority of first impressions are made through your appearance – Appearance has an impact on how you perform at work – Think of your appearance as a frame; it is there only to highlight the picture • Not just physical features, but attitude, knowledge, and potential Copyright © 2016, 2013, 2011 Pearson Education, Inc INFLUENCES OF DRESS • Dress code: a policy that addresses issues such as required attire, uniforms, hairstyle, undergarments, jewelry, and shoes – Know what is acceptable – Vary depending on the industry, work area, and health/safety issues – Some are vague, some specific – Should pose no safety hazards Observe how your managers dress Copyright â 2016, 2013, 2011 Pearson Education, Inc INFLUENCES OF DRESS • Work wardrobe: clothes primarily worn to work and work-related functions – Start with basic pieces and be conservative – Items should fit properly, be comfortable, and not wear out quickly – Develop a style that conforms to both company policy and your taste Copyright © 2016, 2013, 2011 Pearson Education, Inc INFLUENCES OF DRESS • Basic pieces for women: – Simple, solid, dark skirt or pantsuit – Blazer • Basic pieces for men: – Dark slacks – Jacket – Tie Copyright © 2016, 2013, 2011 Pearson Education, Inc 10 INTRODUCTIONS AND NETWORKING • Networking: the process of meeting and developing relationships – – – – A tool for collaboration Initiate conversation Focus the conversation on the other person Create a positive relationship Copyright © 2016, 2013, 2011 Pearson Education, Inc 28 TALK IT OUT What prevents you from initiating a conversation with someone you not know? What steps can you take to overcome these barriers? Copyright © 2016, 2013, 2011 Pearson Education, Inc 29 INTRODUCTIONS AND NETWORKING • Introduce the lower-ranking person to the higher-ranking person Example: “Ben, this is Rafaela McClaine, the president of our company Rafaela, this is Ben Yu, my nextdoor neighbor.” Copyright © 2016, 2013, 2011 Pearson Education, Inc 30 APPOINTMENTS • Meetings, phone, Internet • Check regional time differences and confirm • Be kind to the receptionist and/or administrative assistance (gatekeeper) • State name, purpose, desired date, and time • Call if late or have to cancel Copyright © 2016, 2013, 2011 Pearson Education, Inc 31 APPOINTMENTS • Telephone or Internet – Use a quiet and appropriate location – Dress professionally – Do not use a public location • Face-to-face – Arrive 5-10 minutes early, but not earlier – Introduce yourself – Thank the participants Copyright © 2016, 2013, 2011 Pearson Education, Inc 32 DINING ETIQUETTE Copyright © 2016, 2013, 2011 Pearson Education, Inc 33 DINING ETIQUETTE • Place your napkin on your lap; if you leave the table, place your napkin to the side of your plate • Do not order expensive or messy foods • Do not order alcohol unless others at your table first order an alcoholic beverage; abstaining from alcohol is the most desired behavior • Do not discuss business matters until everyone has ordered Copyright © 2016, 2013, 2011 Pearson Education, Inc 34 DINING ETIQUETTE • Utensils are set to be used in order of necessity • Use the bread plate for bread and butter; not butter the entire piece of bread at one time • Offer bread to others before taking yours • With beverages, offer and serve others at your table prior to serving yourself Copyright © 2016, 2013, 2011 Pearson Education, Inc 35 DINING ETIQUETTE • Begin eating only when everyone at your table has been served; if everyone receives their meal except you, give others at your table permission to begin eating without you • Do not eat your meal with your fingers unless your main course can be eaten without utensils • Be kind and polite to the staff and servers • Chew with your mouth closed and not talk with food in your mouth Copyright © 2016, 2013, 2011 Pearson Education, Inc 36 DINING ETIQUETTE • If you accidentally burp or slurp, immediately apologize and say “excuse me” • When finished eating, place your knife and fork together; blade facing in and tines up, when resting, place fork tines facing down • It is inappropriate to use a mobile device while dining; if you must take a call, excuse yourself from the table • Pay your portion of bill, or thank the host Copyright © 2016, 2013, 2011 Pearson Education, Inc 37 TALK IT OUT Share common dining and social situations that make you uncomfortable and identify how best to deal with these situations Copyright © 2016, 2013, 2011 Pearson Education, Inc 38 TOPIC SITUATION Briggs TOPIC RESPONSE: What steps would you take to ensure you dress and act appropriately when attending a business conference? Copyright © 2016, 2013, 2011 Pearson Education, Inc 39 DINING ETIQUETTE • R.S.V.P means “please respond” • Send a reply, whether you are accepting the invitation or sending your regrets Copyright © 2016, 2013, 2011 Pearson Education, Inc 40 DINING ETIQUETTE • When attending a social functional with other professionals, remember: – Refrain or limit the consumption of alcohol – Only serve yourself a small plate of hors d’oeuvres and move away from the food table – Hold your hors d’oeuvres in your left hand, leaving your right hand free to shake hands and greet others – Do not talk with food in your mouth – Wear a name badge on your right shoulder Copyright © 2016, 2013, 2011 Pearson Education, Inc 41 OTHER ETIQUETTE BASICS • Have a pleasant attitude – Please and thank you • Knock before entering an office • Put others first and allow others to go first • Apologize—everyone makes mistakes • No profanity in the workplace • Avoid dominating a conversation—the key is listening Copyright © 2016, 2013, 2011 Pearson Education, Inc 42 ... attitude of an executive by demonstrating appropriate workplace behavior – Use good manners to create positive relationships • Smiling, please, thank you – Be prepared for the social experiences... buildings except for religious purposes Copyright © 2016, 2013, 2011 Pearson Education, Inc 17 TALK IT OUT Discuss today’s fashions and trends that would or would not be appropriate for the workplace. .. that can create power for you at work • When someone does something nice for you, say “thank you” • Make it a habit to write a thank-you note when someone does something for you • Individuals