Professionalism skill for workplace success 4e by anderson bolt chapter08

8 Human Resources and Policies Copyright © 2016, 2013, 2011 Pearson Education, Inc BENEFITS CONSIDERATIONS EVALUATION Copyright © 2016, 2013, 2011 Pearson Education, Inc After studying these topics, you will benefit by: • Stating the purpose of and naming key services the human resource department provides employees • Listing the primary elements of an employee orientation program • Describing the purpose of an employee handbook • Identifying the types of employee status and purpose of an introductory period Copyright © 2016, 2013, 2011 Pearson Education, Inc After studying these topics, you will benefit by: • Defining performance evaluations, their purpose, and explaining an employee’s role in the process • Providing a general overview of employee benefits • Explaining the purpose of a union and its benefits Copyright © 2016, 2013, 2011 Pearson Education, Inc HUMAN RESOURCES DEPARTMENT • Human Resources Department (HR): A function within an organization that is responsible for: – – – – – – – Hiring Training Compensation Benefits Performance evaluations Complaints Promotions and changes in work status Copyright © 2016, 2013, 2011 Pearson Education, Inc EMPLOYEE ORIENTATION • Employee Orientation: a formal meeting where the following information is provided to new employees – – – – – – Company purpose Company structure Major policies and procedures Employee benefits Other important matters Receive company property Copyright © 2016, 2013, 2011 Pearson Education, Inc TALK IT OUT What are common questions employees have on their first day of work? Copyright © 2016, 2013, 2011 Pearson Education, Inc EMPLOYEE ORIENTATION Learn About Your Company • Mission statement • Organization chart • Key officials (names and faces) Copyright © 2016, 2013, 2011 Pearson Education, Inc EMPLOYEE ORIENTATION • Mentor: someone who can assist you in developing your leadership skills, provide support, expand your professional network, and help you grow in your career – Formal-assigned by company – Informal-your choice • Corporate culture: values, expectations, and behaviors of people at work Copyright © 2016, 2013, 2011 Pearson Education, Inc EMPLOYEE HANDBOOK • Employee Handbook: A document (hardcopy or electronic) that outlines an employee’s agreement with the employer, including: – Work conditions – Policies – Benefits – Code of conduct • Keep this handbook and use it as a reference Copyright © 2016, 2013, 2011 Pearson Education, Inc 10 TOPIC SITUATION Oliver’s Orientation TOPIC RESPONSE: What should Oliver do? Copyright © 2016, 2013, 2011 Pearson Education, Inc 11 EMPLOYMENT-AT-WILL and RIGHT TO REVISE • Employment-at-will: a legal term that states that a non-contracted employee is not contractually obligated to work for the company for a specified period – You can quit any time you want – Employer can terminate your employment at any time • Right to revise: an employer has the right to change the policies in the employee handbook Copyright © 2016, 2013, 2011 Pearson Education, Inc 12 EMPLOYMENT STATUS • Part-time employees: employees with varied work hours Normally these employees not qualify for benefits • Full-time employees: employees who work a predetermined number of hours per week and are eligible for employer benefits • Temporary employees: employees who are hired only for a specified period of time • Introductory period: first one to three months of employment in which employers determine if a new hire should continue employment – Formerly known as probation or orientation period Copyright © 2016, 2013, 2011 Pearson Education, Inc 13 EMPLOYMENT STATUS Identify: – Your employment status – If your company has an orientation/introductory period • The length of your orientation/introductory period – If and when you become eligible for benefits – Factors that will be used to evaluate your performance Copyright © 2016, 2013, 2011 Pearson Education, Inc 14 EMPLOYMENT STATUS • Job description: document that outlines job duties and responsibilities • Performance evaluation: a formal process that identifies work performance – Common evaluation criteria include: • Productivity • Efficiency • Behavior Copyright © 2016, 2013, 2011 Pearson Education, Inc 15 PERFORMANCE EVALUATIONS • Normally given after introductory period and once a year thereafter • Keep an ongoing record of your performance to share during a formal evaluation • Provide time for your supervisor to give you feedback on performance • This is a good time for you to share your desire for additional training and responsibilities Copyright © 2016, 2013, 2011 Pearson Education, Inc 16 THINK ABOUT IT Why is it important to perform your best at work every day? Copyright © 2016, 2013, 2011 Pearson Education, Inc 17 PERFORMANCE EVALUATIONS During evaluation: – Arrive with a positive attitude View the process as a time for constructive feedback and career growth – Sit quietly, listen, take notes, and not interrupt – When appropriate, share concerns – Support comments with facts and documentation (e.g., customer letters, commendations, etc.) – If you agree with evaluation, sign – If you not agree with evaluation, sign with attachment of factual written response and supporting documentation Copyright © 2016, 2013, 2011 Pearson Education, Inc 18 BENEFITS • Benefits include health care and paid vacations • Personal medical information is confidential • Employers may or may not be required to provide health care – – – – Patient Protection and Affordable Care Act Size of employer Number of employees Hours worked Copyright © 2016, 2013, 2011 Pearson Education, Inc 19 BENEFITS • Medical benefits: coverage for physician and hospital visits • Vision benefits: coverage for eye care • Dental benefits: coverage for teeth • Pharmacy and other health • Mandatory time off, paid time off • Employee Assistance Program (EAP) • Retirement plan: savings plan for retirement Copyright © 2016, 2013, 2011 Pearson Education, Inc 20 BENEFITS • When selecting benefits, consider: – – – – Convenience Co-payment Coverage for dependents Choice Copyright © 2016, 2013, 2011 Pearson Education, Inc 21 BENEFITS • Payroll, paydays, accrued vacation, and sick days – Identify when you get paid – Two parts to a paycheck; the actual check and a paystub • May be automatically transferred to your bank account • Paystub identifies any money taken from your original earnings – Identify vacations and holiday pay Copyright © 2016, 2013, 2011 Pearson Education, Inc 22 TOPIC SITUATION Joseph’s Vacation TOPIC RESPONSE: What should Joseph do? Copyright © 2016, 2013, 2011 Pearson Education, Inc 23 OPEN DOOR POLICY • Open Door Policy: management and the human resources department is available to listen should an employee need to discuss a workplace concern • Do not be afraid to speak with your supervisor or human resources department regarding any workplace issue that causes you concern Copyright © 2016, 2013, 2011 Pearson Education, Inc 24 UNIONS • Unions: a third party that represents you and your colleagues’ interests to your employer – Purpose is to protect the rights of employees • Bargaining agreement: a contract that addresses specific work-related issues that the employer and union have agreed upon • Shop Steward: a company employee who assists union members with work-related issues Copyright © 2016, 2013, 2011 Pearson Education, Inc 25 ... you in developing your leadership skills, provide support, expand your professional network, and help you grow in your career – Formal-assigned by company – Informal-your choice • Corporate culture:... PERFORMANCE EVALUATIONS • Normally given after introductory period and once a year thereafter • Keep an ongoing record of your performance to share during a formal evaluation • Provide time for. .. description: document that outlines job duties and responsibilities • Performance evaluation: a formal process that identifies work performance – Common evaluation criteria include: • Productivity Efficiency