Detail of inteship at Club de L’Oriental

TABLE OF CONTENTS Thank You 1 TABLE OF CONTENTS 3 Cheapter 1 : DESCRIPTION OF THE COMPANYINSTITUTION 4 1.Overview of Club de lOriental 4 2.The process of formation and development of One Asia company 5 PRESS CAFÉ 7 Cheapter 2 :Detail of club deloriental restaurant 9 1.This is wine cellar 9 2 .Open Kitchen 10 3.Partio 17 Chapter 3:Detail of inteship at Club de L’Oriental 20 1.Responsilibty and duties 21 2.Daily work 22 3.Difficults things and resolve solution 23 Chapter 4:to sum up process intership 24 1.Conclusion 24 2.Internship experience 24 3.Perional opinion 25 4.Conclusion letter 25

HANOI TOURISM COLLEGE FACULTY OF FOREIGN LANGUAGES FOR TOURISM  INTERNSHIP REPORT Student’s Name:Vũ Thị Lan Anh Year: 2014 - 2017 Class:C11H1 Hanoi, April,2,2017 HANOI TOURISM COLLEGE FACULTY OF FOREIGN LANGUAGES FOR TOURISM  INTERNSHIP REPORT Student’s Name:Vu Thi Lan Anh Email:vulananh2803@gmail.com Contact telephone number:01687118205 Hanoi, April, 2, 2017 Thank You First of all, I would like to send my sincere thanks to the board of directors of the club deloriental restaurant as well Friends, staff and restaurant staff have helped and facilitated me to have access to and practice 'real-life specialized jobs in hospitality management Throughout my internship at the restaurant I have learned a lot of useful experiences so that I will not be confused for future work For the restaurant management - internship is a practical work that not only helps Students are immersed in the reality that they are experienced in applying the knowledge they have learned in class to create the personality and personality of a competent and talented manager in the future ' I would also like to thank Ms Ngoc-manager and Van-Head who directly instructed and facilitated me to complete my internship Finally, I would like to wish all teachers of Hanoi Tourism College, the management of CLUB DELORIENTAL restaurant as well as the manager and all employees of the restaurant wish good health and success in work as well as life Currently Vietnam tourism is developing strongly In addition to the strength of natural resources, the tourism industry of Vietnam is growing more and more, the quality of service is also an element can not be ignored Tourism is a smoke-free industry that plays a significant and beneficial role in the country, such as providing foreign currency for the nation, promoting other sectors of development, creating jobs for people labor To develop tourism not only based on available resources or natural scenery, but also people must create products for tourists Therefore, a series of hotels, services to meet the needs of customers appear more and more That is why the field of hospitality management is very interested To achieve the highest efficiency, learning theories to master the expertise is very important, but also the exposure to the actual environment is also indispensable This gives students more confidence in a dynamic working environment and communication skills Due to the above reasons, our month internship is an opportunity for us to better understand our field of study PURPOSE OF THE EVALUATION We want to see what we lack to draw our own experience for ourselves For example how interviewers interviewed The restaurant management had a small interview and gave us useful advice so that we knew what we lacked and knew what we needed to to overcome humiliation Self point In addition, exposure to the actual environment is one of the most important factors Any field requires that we have experience, can handle any situation that may occur, when practicing so we will be able to observe how to handle situations with customers Of the brothers and sisters in the hotel, from which to draw experience in problem-solving skills Foreign language is an indispensable skill in the field of restaurant - hotel The crowne plaza hotel is a popular venue for visitors from different countries, as we practice here we can learn culture from many countries and improve our foreign language skills… In addition, integrating into a working environment, new cultural atmosphere, this is a big challenge for us about the adaptability that we have studied in the psychology of visitors TABLE OF CONTENTS Cheapter : DESCRIPTION OF THE COMPANY/INSTITUTION Below that are the restaurant that I got intership: Overview of Club de l'Oriental THE COMPANY/INSTITUTION’S EVALUATIONS one of the most luxury and upmarket Vietnamese restaurants in Hanoi at its highest quality of food and service Located in the heart of the city, near Hanoi Opera House and Metropole Hotel, Club De L’Oriental’s location is ideal for transportation and sightseeing The restaurant is professionally decorated in colonial style but still remaining the harmony of traditional architecture This three-storey building, open and modern with slate and dark woods with an exposed kitchen in the middle of the main eating space allows diners to watch food preparation and chefs at work Menu of the restaurant comprises of best taste Vietnamese foods, among them, must-try dishes are deep-fried Imperial-style spring rolls, grilled chicken in lemon leaves, sautéed prawns in tamarind sauce and caramelized mango flambé with liqueur for desserTt Besides, the L’Oriental has a bar with 10,000 bottles of wine of different types which is one of the largest wine bars in the South East Asia Due to the upscale quality, prices to be gods in this heaven are not cheap, vary between US$45 - $65 for a full set of both main dishes and drink Address: 22 Tong Dan, Hoan Kiem, Ha Noi Directions: North of the Opera House and east of the Metropole Phone: +84 38268801 Description: A high end Vietnamese restaurant with some posh furnishings Rating: 2.9 on a scale of to Based on 10 reviews Restaurant Type: Sit-down restaurant Opening Hours:from 11am to 2pm,6pm to 23pm The process of formation and development of One Asia company Company size: Oneasia Group is a business corporation in the field of high class restaurants in Hanoi and Ho Chi Minh City with a chain of luxury restaurants such as Little Hanoi (23 Hang Gai), Goldfish Shop (17 Trang Tien) Club De L, Oriental (22 Tông Đản), Club Opera Ly Thai To), Mandarin (74 Xuan Dieu), Hoi An (HCM).,PRESS CAFÉ(46 Hai ba trung),Wine conner(Lê Phung Hiêu OneAsia Co., Ltd Add: 22 Tong Dan Str., Hoan Kiem Dist., Ha Noi City Tel: 84.4.3933 3891/2 Fax: 84.4.3933 3890 Email: hr.hn@oneasia.biz Website: www.oneasia.biz Currently in Hanoi, the company is operating three restaurants wine conner specializing in European and wine, club deloriental restaurant serving Asian food and wine and coffee shop in Xuan Dieu street This is WINE CORNNER Small, modestly located on a small and peaceful street, just steps from the Opera House and the legendary Metropole Hotel What is interesting is the unique architecture of the bar, it always reminds me of the style of bistro Mediterranean, elegant, elegant, but still open, friendly I still joke with friends when step on the steps to enter the restaurant is: just a few steps, we went straight from Hanoi to Europe :)) And we are always "going to Europe" in such a way, twice a month At Wine's Corner, wine is arranged everywhere Every corner of your eye, in every corner of the restaurant is something interesting from wine makes you feel good, like the eyes With me, sitting in the space, surrounded by hundreds of thousands of bottles of wine around me, I found myself so close and as close as if I was reading a lot of tunes, Each bottle of wine is each note in the music, when you enjoy the song will be a happy song, and when you are sad, the song is strolled with ineffable tone To many acquaintances, now the staff of the store remember their hobbies, habits of choosing wine, choose my food then They are quite friendly, very enthusiastic and good, they are happy when I come to the rats, it kindly asked when I choose a single table to sit, sometimes only me with a glass of red wine Quiet and familiar Tapas mushrooms PRESS CAFÉ A very central corner at the foot of Hanoi Tower, Press Cafe is the style of hotel cafe Taking advantage of the wide corner at the foot of the tower with sides adjacent to Quan Su and Hai Ba Trung, this is an extremely reasonable space for office, public and visitors The outdoor space is completely furnished with tables and chairs with a reasonable size, with umbrella above and some angles close to the sidewalk are quite private and well, table low table high enough The dispenser is placed in the middle of the triangular shop space 10 Grill chicken with lemongrass Grill duck with mardarine sauce 17 Steam rice with oriental sauce Sauteed vemicelli with crab meat 18 sauteed water morning with garlic steam rice pancake with scallop Desserts Flame banana wuth control wine 19 Caramen 20 3.Partio This is hooked into partio Partio is also divided into three areas: balcony, vip, and partio 21 In addition to the balcony you can enjoy delicious food and watch the streets at night The partio area is very large, clean and cool suitable for birthday parties, yearend festivals, alerts, and company staff meetings organized by many organizations to organize events It is also close to the bar area where guests can choose to enjoy their favorite drinks, the sound of the morning is always available at the request of customers 22 23 This is a vip area where it is decorated solemnly and carries the classic and modern quality decorated with many famous and unique paintings, visitors come here like and want to buy For guest workflows bri 24 Chapter 3:Detail of inteship at Club de L’Oriental In the beginning we came here to have our staff guide the work that needs to be done for the shift, in the morning starting at 1am the first thing to is to check the area where you are assigned to clean the inspection On the table, there is a lack of set up tools to complete the inspection of the toilet towel is all must be urgent, check the desk is not clean any dust And we have lunch here, At 12h I officially started working shift.Firtly i have assigned to be worked as waiter and I just stand and watching people doing their work, to learn what a waiter have to and when I’m on familiar with my job Then I got used to the menu of English name wine school and remember to call off of the dish to easily communicate with people 25 1.Responsilibty and duties - Carry out the customer service process - Take orders from customers Record the order information from customers must be clear, exact dish, quantity, unit - Introduce customers food and beverages to customers - Understand the cuisine and cuisine of the restaurant - Serving customers food and drink - Correct the style and style of the restaurant - Check the food before serving guests - Served right table, right dish, enough quantity, in the right order - cleaning the table and changing the new guests - Willingness to answer and answer all customer's inquiries - Openness, kindness, gentleness, attentive to guests - Keep hygiene & clean - Ensure the work area is absolutely clean - Always check the instruments regularly in your work - Professional style, clean clothes, clean uniform - Must wear uniform when working - Avoiding guest services in the event of illness, flu - If the health condition is not good, report immediately to management for a holiday - Keep working tools - Fill the dishes on the service station counter - Store and store items neat, tidy, easy to inventory - Manage the working tools of the restaurant: tables, chairs, cups, work tools and related objects - Report immediately when discarded dish unsanished dish Coordinate with other departments - Support colleagues when crowded restaurant - Coordinate with cashier, restaurant manager and chef when ordering, request to cancel food, charge - In case of cancellation of food must be signed by manager, chef, service - Report and handover of work - Report to manage all incidents occurring in the restaurant - Give back the following track - Hand over must be full of information and close links with colleagues 26 2.DAILY WORK MORNING SHIFT Three-tier sanitary inspection Clean tables, chairs, lamps, menus, Inspect and clean the dishes, dishes, utensils, utensils, etc., including the tray, glass cleaner in areas Fold the towel and put it in the closet of each floor Soak wet towels for guests Check tables & arrange furniture according to the map Clean tables, chairs, lamps, menus, service counters Inspect and clean the dishes, dishes, utensils, utensils and utensils 11h for lunch 11h 3o ready to work After the guests leave to go to the table spread and set up Turn off electrical appliances before leaving 2h finish shifts Afternoon shift 5h4o about the meeting area to manage your area assignment About his position, put on the talk to the food to eat notice cancellation when requested Set menu set reserved on table 27 Stand on the assigned position When guests go to the table and clean up the set up to fill up the missing areas to ensure hygiene before leaving 23h Finish shift work 3.Difficults things and resolve solution Difficults things • Organize my own working time • Psychological hesitation when doing wrong • Understand the food and drink menu • Always smile to the customer • Use a cell phone • Confused dishes between the tables • Provide inaccurate information to customers • Talk to employees during business hours • Have not learned the true meaning of respect Resolve solution • Forged patience • Learn how to work well with people • Promote the spirit of collective work • Do the right job with the assignment • Good memory, clear menu • • • • • The attitude of enthusiasm Psychological comfort and calm Write everything in my own notebook Plan for what to in shifts Do not be afraid to ask questions 28 Chapter 4:to sum up process intership 1.Conclusion The internship in Club de L'Oriental was a great opportunity for me The experience I have got is huge and useful After this job I know what I need to expect in the future career in hospitality industry Skills I get learned will give me the chance of future personal and professional growth A careful analyze of the establishment gave me the clear picture how the restaurant should be controlled, ruled and established Advantages and disadvantages of this experience made me stronger in work and more flexible The result I had got was better then I ever expected.As a personal experience I learned Enlish language, and made my communication skills better and all around On the example of my managers I learned how the good manager should react in different situations without any bad affects on the establishment after.Club de L'Oriental is very high professional establishment The establishment by itself is perfectfor internship As a person who finished four months internship in this restaurant i'm recommending to send students for the internship to this establishment according to really good training and opportunity to learn 2.Internship experience Throughout my time at Liberty Liberty, I learned many lessons for myself Persistence, patience, listening and understanding are always the top criteria in the hospitality industry To succeed at work, it is not enough to learn theoretical knowledge but to apply that knowledge into practice and to apply it flexibly, not rigidly, practical I not only have the opportunity to use the skills and knowledge learned from the classroom into practice, but also draw many lessons and professional experience for myself not to miss the job later present After the recent cognitive drills, I have accomplished a number of goals as follows: Implement the internship regulations well Work on time, dress properly, seriously Pay attention to behave and behave properly with the staff in the restaurant Apply the knowledge learned at school to practical work Try to learn the experience and get ideas from the restaurant staff Self-fulfillment of assigned tasks, not neglect, subjective during working hours Communicate, serve customers with enthusiasm, enthusiasm, try to solve all 29 requests of guests Do not let guests complain that it affects the business of the restaurant 3.Perional opinion Any road will have certain challenges that any individual or organization must overcome to achieve success and the form of restaurant business is no exception In addition to the difficulties faced by the unstable world economic situation, Club de L'Oriental restaurant has been facing many challenges in the current context: the competition in the market, the difficulties in grasping and satisfying the interests and psychology of customers, the facilities are not really strong enough to compete with rivals However, we can fully trust the present as well as the future of Club de L'Oriental restaurant in maintaining and developing business through the available advantages of the restaurant And obviously, if Club de L'Oriental is fully utilized at the same time as there are improvements and changes, the restaurant will certainly overcome the current difficulties and become stronger in the future Hopefully, with this research project, I can contribute some personal ideas to help improve the service quality of Club de L'Oriental restaurant 4.Conclusion letter • It was a complete useful experience working at the Club de L'Oriental restaurant The friendly welcoming staff and the space they have created for a trainee allowed me with full oportunities to learn and know myself as a worker This experience brought out my strength and also the ares i needed to make up It added more confidence to my professional approach built a stronger positive attitude and taught me how to work in team as a worker The primary objective of an internship is to gather a real life working experience and put their theoretical knowledge in practice This was my first real experience to work in a five-star deluxe restaurant I was quiet nervous about it During my four months of trainning i have developed a lot of • confidence and courage in this industry My experience at the restaurant was highly educative one I went to different departments of the restaurant and got a lot of varied experience I worked as the waiter for month then i have been assigned to work in the kitchen of the restaurant In all this departments i get to learn many things which will be helpful for me in the future 30 • I also learned the values and importance of this industry and experience that this is much superior field than most of the other field during the training As a human being, i noticed many changes in my attitude I am more confidence and more likely to any work now • During my training, I thorought enjoyed the challenges that came along every single day I learned that this is just the beginning of the road and i have to travel a long distance to be a successfull person in this field But I must say that this experience will prove an objective in my career in the restaurant industry 31 ...HANOI TOURISM COLLEGE FACULTY OF FOREIGN LANGUAGES FOR TOURISM  INTERNSHIP REPORT Student’s Name:Vu Thi Lan Anh Email:vulananh2803@gmail.com Contact telephone number:01687118205... eyes With me, sitting in the space, surrounded by hundreds of thousands of bottles of wine around me, I found myself so close and as close as if I was reading a lot of tunes, Each bottle of wine... more flexible The result I had got was better then I ever expected.As a personal experience I learned Enlish language, and made my communication skills better and all around On the example of my