No 1206 Report of the CEO tài liệu, giáo án, bài giảng , luận văn, luận án, đồ án, bài tập lớn về tất cả các lĩnh vực ki...
1 Final Report of the Customer Satisfaction Work Group of the Workforce Information Council Section I – Executive Summary The Customer Satisfaction Work Group (Work Group) of the Workforce Information Council (WIC) was appointed to explore the issue of customer satisfaction as it relates to labor market information (LMI) providers and users of the information. The Work Group was composed of eleven members, two support personnel and a consultant. They met formally three times between October 2002 and June 2003, and gave quarterly updates to the WIC. The Work Group utilized existing documents and gathered other reports to guide its work. Many of the concepts employed are private sector marketing concepts. The group verbalized the process of developing labor market information products and services as being a process of data collection, data analysis and distribution of information products and services. The process defined in this manner seems void of customer satisfaction measurement and needs assessment. Therefore, the Work Group concentrated on incorporating the needs and satisfaction of customers into the LMI creation process. Two models were constructed to demonstrate how customer satisfaction and needs assessment can guide the creation of meaningful labor market information and move toward a demand-driven workforce information system. One model charts a state scenario and the other extends the model to federal products. The result is a dynamic, customer-driven labor market and workforce information system which is responsive to customer needs and wants in a changing environment. The process embraces not only the concept of assessing customer satisfaction, but also of working (through evaluation teams and the WIC) toward continuous improvement of the system. This is the objective of the requirement to “consult” with customers as set forth in Section 309 of the Workforce Investment Act of 1998. As part of infusing customer satisfaction into the labor market information development process, some critical components have been identified. They include: • The establishment of evaluation teams in each state, charged with turning customer satisfaction assessment results into improved products and services, and with sharing customer satisfaction processes and improvements with other states and federal agencies; • Nine measurable attributes which the Work Group believes will lead to more meaningful customer assessment activities and provide for easier information sharing; • A methodology that state and federal agencies can employ to “think through” the customer satisfaction process. The methodology is displayed in a handbook developed by the Work Group which will be made available to assist federal and 2 state agencies as they work to develop protocols and choose methods for assessment; • Strategies for documenting demand for labor market information products which can provide guidance to funding agencies, in addition to encouraging broader use of available information. This document has five sections including this executive summary. Section II outlines the Work Group’s approach to work. Section III discusses and models the relationships between customer satisfaction and labor market information. Section IV reviews pilot studies, and Section V Hanoi dated 29th April 2016 No.: 1206/BC-TDBV REPORT OF THE CHIEF EXECUTIVE OFFICER ON 2015 BUSINESS PERFORMANCE AND 2016 BUSINESS PLAN OF BAOVIET HOLDINGS Dear Honored Shareholders, On behalf of Baoviet Holdings’s Board of Management, I would like to report to the Annual General Meeting of Shareholders on 2015 business performance and 2016 business plan of Baoviet Holdings, as follows: I BUSINESS PERFORMANCE IN 2015 2015 business performance In 2015, thanks to the recovery of the world economy and the managing efforts of the Government, the Vietnam’s economy witnessed a positive sign GDP grew at 6.68% - the highest growth since 2011 The industry and construction sector continued to be the main forces of growth Inflation increased by 0.63% - the lowest increase in 14 years Exports and foreign investment grew well However, beside these achievements, the Vietnam’s economy still faced with many challenges including the slow restructuring process, risk of budget deficits, and increasing public debt The clear recovery of macroeconomy helped promote the demand for insurance of businesses and individuals The insurance market in 2015 recorded positive growth with the estimated total premium of VND 68,374 billion , growing by 21.9% over the same period The insurers have been contributing to the economic - social development with financial investment into the economy was VND 152,543 billion, rising by 14% compared to 2014 The total assets of the market was VND 201,132 billion, growing by more than 17%, higher than 10.5% of the same period in 2014 In this economic context, implementing the Resolution of 2015 Annual General Meeting of Shareholders, with the motto of “Unleashing potentials for developments”, the Board of Management concentrated on directing frequently and strictly to implement initiatives in order to fulfill the business objectives, as follows: The total consolidated revenue in 2015 was VND 20,789 billion, exceeded 10% of the plan, increased by 9.1% compared to 2014 The total consolidated profit before tax achieved VND 1,469 billion, completed 102% of the plan The consolidated profit after tax was VND 1,175 billion, equal to 103% of the plan Baoviet Holdings (BVH) - the parent company completed 100% and 102.3% of the plan of revenue and profit after tax respectively The ratio of profit after tax over charter capital reached 14.7% The business performance in each business line is as follows: - Insurance – the core business of Baoviet grew strongly In life insurance, the total revenue from Baoviet Life Corporation reached VND 13,072 billion, completed 116.7% of the plan and grew by 21.4% in comparison with 2014 Profit after tax completed 101.3% of the year plan, increased by more than 8.2% compared to 2014 The ratio of profit after tax over charter capital reached 31.9% Especially in 2015, Baoviet Life Corporation launched “Huu tri vung nghiep” – a voluntary pension product for enterprises and institutions which helps businesses develop a professional working environment with an attractive and long-term welfare package in order to increase staffs’ loyalty This is a key strategic solution of many enterprises to improve the coherence between businesses and employees for the purpose of sustainable development The total revenue from Baoviet Insurance Corporation achieved VND 6,832 billion, completed 100.9% of the plan and grew by 5% compared to 2014 Profit after completed 112,5% of 2015 plan and increased by 15.9% compared to 2014 Baoviet Insurance Corporation continuously took the leading position in retained premiums in non-life insurance market - Investment and financial services remained stable growth: Regarding fund management, the revenue of Baoviet Fund completed 119.7% of 2015 plan, grew by 14.5% compared to 2014; profit after tax exceeded 25.5% of the year plan and grew by 22% compared to 2014 Besides, the operational highlight of BVF in 2015 was that the Company had launched Baoviet Value Investment Fund (BVIF) with the initial investment of VND 1,000 billion, which is one of the largest local fund in the market Regarding securities, in the context that the stock market still witnessed many difficulties with sharply decrease of transaction in both exchanges, Baoviet Securities had positive business performance and basically completed 2015 business plan with profit after tax completed 103.4% of the year plan The above business performance showed that despite difficult economic context, with the efforts and determinations of the whole Group, Baoviet Holdings has successfully completed the business objectives approved by the 2015 Annual General Meeting of Shareholders, which help develop a sound foundation for the rapid growth in the next 05-year-period (2016-2020) Implementation results of key initiatives in 2015 In 2015, in order to completed the set business plan, with the motto of “Unleashing potentials for developments”, Baoviet Holdings has drastically implemented strategic solutions to improve ... 1 Final Report of the Customer Satisfaction Work Group of the Workforce Information Council Section I – Executive Summary The Customer Satisfaction Work Group (Work Group) of the Workforce Information Council (WIC) was appointed to explore the issue of customer satisfaction as it relates to labor market information (LMI) providers and users of the information. The Work Group was composed of eleven members, two support personnel and a consultant. They met formally three times between October 2002 and June 2003, and gave quarterly updates to the WIC. The Work Group utilized existing documents and gathered other reports to guide its work. Many of the concepts employed are private sector marketing concepts. The group verbalized the process of developing labor market information products and services as being a process of data collection, data analysis and distribution of information products and services. The process defined in this manner seems void of customer satisfaction measurement and needs assessment. Therefore, the Work Group concentrated on incorporating the needs and satisfaction of customers into the LMI creation process. Two models were constructed to demonstrate how customer satisfaction and needs assessment can guide the creation of meaningful labor market information and move toward a demand-driven workforce information system. One model charts a state scenario and the other extends the model to federal products. The result is a dynamic, customer-driven labor market and workforce information system which is responsive to customer needs and wants in a changing environment. The process embraces not only the concept of assessing customer satisfaction, but also of working (through evaluation teams and the WIC) toward continuous improvement of the system. This is the objective of the requirement to “consult” with customers as set forth in Section 309 of the Workforce Investment Act of 1998. As part of infusing customer satisfaction into the labor market information development process, some critical components have been identified. They include: • The establishment of evaluation teams in each state, charged with turning customer satisfaction assessment results into improved products and services, and with sharing customer satisfaction processes and improvements with other states and federal agencies; • Nine measurable attributes which the Work Group believes will lead to more meaningful customer assessment activities and provide for easier information sharing; • A methodology that state and federal agencies can employ to “think through” the customer satisfaction process. The methodology is displayed in a handbook developed by the Work Group which will be made available to assist federal and 2 state agencies as they work to develop protocols and choose methods for assessment; • Strategies for documenting demand for labor market information products which can provide guidance to funding agencies, in addition to encouraging broader use of available information. This document has five sections including this executive summary. Section II outlines the Work Group’s approach to work. Section III discusses and models Tamoxifen for Prevention of Breast Cancer: Report of the National Surgical Adjuvant Breast and Bowel Project P-1 Study Bernard Fisher, Joseph P. Costantino, D. Lawrence Wickerham, Carol K. Redmond, Maureen Kavanah, Walter M. Cronin, Victor Vogel, Andre´ Robidoux, Nikolay Dimitrov, James Atkins, Mary Daly, Samuel Wieand, Elizabeth Tan-Chiu, Leslie Ford, Norman Wolmark, and other National Surgical Adjuvant Breast and Bowel Project Investigators Background: The finding of a decrease in contralateral breast cancer incidence following tamoxifen administration for adjuvant therapy led to the concept that the drug might play a role in breast cancer prevention. To test this hypoth- esis, the National Surgical Adjuvant Breast and Bowel Proj- ect initiated the Breast Cancer Prevention Trial (P-1) in 1992. Methods: Women (N = 13388) at increased risk for breast cancer because they 1) were 60 years of age or older, 2) were 35–59 years of age with a 5-year predicted risk for breast cancer of at least 1.66%, or 3) had a history of lobular carcinoma in situ were randomly assigned to receive placebo (n = 6707) or 20 mg/day tamoxifen (n = 6681) for 5 years. Gail’s algorithm, based on a multivariate logistic regression model using combinations of risk factors, was used to esti- mate the probability (risk) of occurrence of breast cancer over time. Results: Tamoxifen reduced the risk of invasive breast cancer by 49% (two-sided P<.00001), with cumulative incidence through 69 months of follow-up of 43.4 versus 22.0 per 1000 women in the placebo and tamoxifen groups, re- spectively. The decreased risk occurred in women aged 49 years or younger (44%), 50–59 years (51%), and 60 years or older (55%); risk was also reduced in women with a history of lobular carcinoma in situ (56%) or atypical hyperplasia (86%) and in those with any category of predicted 5-year risk. Tamoxifen reduced the risk of noninvasive breast can- cer by 50% (two-sided P<.002). Tamoxifen reduced the oc- currence of estrogen receptor-positive tumors by 69%, but no difference in the occurrence of estrogen receptor-negative tumors was seen. Tamoxifen administration did not alter the average annual rate of ischemic heart disease; however, a reduction in hip, radius (Colles’), and spine fractures was observed. The rate of endometrial cancer was increased in the tamoxifen group (risk ratio = 2.53; 95% confidence in- terval = 1.35–4.97); this increased risk occurred predomi- nantly in women aged 50 years or older. All endometrial cancers in the tamoxifen group were stage I (localized dis- ease); no endometrial cancer deaths have occurred in this group. No liver cancers or increase in colon, rectal, ovarian, or other tumors was observed in the tamoxifen group. The rates of stroke, pulmonary embolism, and deep-vein throm- bosis were elevated in the tamoxifen group; these events occurred more frequently in women aged 50 years or older. Conclusions: Tamoxifen decreases the incidence of invasive and noninvasive breast cancer. Despite side effects resulting from administration of tamoxifen, its use as a breast cancer preventive agent is appropriate in many women at increased risk for the disease. [J Natl Cancer Inst 1998;90:1371–88] On June 1, 1992, the National Surgical Adjuvant Breast and Bowel Project (NSABP) implemented a The Costs to Developing Countries of Adapting to Climate Change New Methods and Estimates The Global Report of the Economics of Adaptation to Climate Change Study Consultation Draft ii A ck nowledgements This report has been prepared by a core team led by Sergio Margulis (TTL) and Urvashi Narain and comprising Paul Chinowsky, Laurent Cretegny, Gordon Hughes, Paul Kirshen, Anne Kuriakose, Glenn Marie Lange, Gerald Nelson, James Neumann, Robert Nicholls, Kiran Pandey, Jason Price, Adam Schlosser, Robert Schneider, Roger Sedjo, Kenneth Strzepek, Rashid Sumaila, Philip Ward, and David Wheeler. Major contributions were made by Jeroen Aerts, Carina Bachofen, Brian Blankespoor, Ana Bucher, Steve Commins, David Corderi, Susmita Dasgupta, Timothy Essam, William Farmer, Eihab Fathelrahman, Prodipto Ghosh, Dave Johnson, James Juana, Tom Kemeny, Benoit Laplante, Robin Mearns, Siobhan Murray, Hawanty Page, Mark Rosegrant, Klas Sanders, Arathi Sundaravadanan, Timothy Thomas, Jasna Vukoje, and Tingju Zhu. Sally Brown and Susan Hanson made important contributions to the coastal sector report, Miroslac Batka, Jawoo Koo, David Lee, Marilia Magalhaes, Siwa Msangi, Amanda Palazzo, Claudia Ringler, Richard Robertson, and Timothy Sulser to the agriculture sector report, William Cheung to the fishery sector report, and Pieter Pauw and Luke M. Brander to the water sector report. Since the beginning, the EACC team has had intense interaction with the Environment Department’s management, particularly Warren Evans and Michelle de Nevers, who should, in fact, be considered part of the EACC team. The team is also grateful to Sam Fankhauser and Ravi Kanbur for serving on the advisory committee and to Julia Bucknall, Shanta Devarajan, Marianne Fay, Gherson Feder, Armin Fidler, Kirk Hamilton, Tamer Samah Rabie, Peter Rogers, Jim Shortle, Joel Smith, Michael Toman, and Gary Yohe for acting as peer reviewers. Numerous comments and suggestions were also received from a very large number of colleagues and the team is most thankful to all of them. From the World Bank they include Vahid Alavian, Aziz Bouzaher, Jan Bojo, Henrike Brecht, Kenneth Chomitz, Vivian Foster, Alexander Lotsch, Kseniya Lvovsky, Dominique van Der Mensbrughe, John Nash, Ian Noble, Giovanni Ruta, Apurva Sanghi, Robert Townsend, Walter Vergara, and Winston Yu. From outside the Bank they include Marten van al Aast, Roy Brouwer, Maureen Cropper, Anton Hilbert, Christine Pirenne, Tamsin Vernon, and Peter Wooders. None of these colleagues and reviewers are, in any way, responsible for the contents and eventual errors of this report, which remain sole responsibility of the EACC Team. This study is being conducted in partnership between the World Bank (leading its technical aspects), the governments of the United Kingdom, Netherlands, and Switzerland (funding the study), and the participating case study countries. The findings, interpretations, and conclusions expressed in this paper do not necessarily reflect the views of the Executive Directors of the World Bank or the governments they represent. The World Bank does not guarantee the accuracy of the data included in this work. The boundaries, colors, denominations, and other information shown on any map in this work do not imply any judgment on the part of the World Bank concerning the legal status of any territory or the endorsement or acceptance of such boundaries. The material in this publication is NCRP Report No 136 Evaluation of the Linear-Nonthreshold Dose-Response Model for Ionizing Radiation Recommendations of the NATIONAL COUNCIL ON RADIATION PROTECTION AND MEASUREMENTS Issued June 4, 2001 National Council on Radiation Protection and Measurements 7910 Woodmont Avenue, Suite 800 / Bethesda, Maryland 20814 LEGAL NOTICE This Report was prepared by the National Council on Radiation Protection and Measurements (NCRP) The Council strives to provide accurate, complete and useful information in its documents However, neither the NCRP, the members of NCRP, other persons contributing to or assisting in the preparation of this Report, nor any person acting on the behalf of any of these parties: (a) makes any warranty or representation, express or implied, with respect to the accuracy, completeness or usefulness of the information contained in this Report, or that the use of any information, method or process disclosed in this Report may not infringe on privately owned rights; or (b) assumes any liability with respect to the use of, or for damages resulting from the use of any information, method or process disclosed in this Report, under the Civil Rights Act of 1964, Section 701 et seq as amended 42 U.S.C Section 2000e et seq (Title VII) or any other statutory or common law theory governing liability Library of Congress Cataloging-in-Publication Data Evaluation of the linear-nonthreshold dose-response model for ionizing radiation p cm — (NCRP report ; no 136) ‘‘June 2001.’’ Includes bibliographical references and index ISBN 0-929600-69-X Radiation—Toxicology Low-level radiation—Dose-response relationship I National Council on Radiation Protection and Measurements Scientific Committee 1-6 on Linearity of Dose Response II Series RA1231.R2 E935 2001 612Ј.01448—dc21 2001032614 Copyright © National Council on Radiation Protection and Measurements 2001 All rights reserved This publication is protected by copyright No part of this publication may be reproduced in any form or by any means, including photocopying, or utilized by any information storage and retrieval system without written permission from the copyright owner, except for brief quotation in critical articles or reviews [For detailed information on the availability of NCRP publications see page 273.] Preface In developing its basic radiation protection recommendations, as given in NCRP Report No 116, Limitation of Exposure to Ionizing Radiation (NCRP, 1993a), the Council reiterated its acceptance of the linear-nonthreshold hypothesis for the risk-dose relationship Specifically, ‘‘based on the hypothesis that genetic effects and some cancers may result from damage to a single cell, the Council assumes that, for radiation-protection purposes, the risk of stochastic effects is proportional to dose without threshold, throughout the range of dose and dose rates of importance in routine radiation protection Furthermore, the probability of response (risk) is assumed, for radiation protection purposes, to accumulate linearly with dose At higher doses received acutely, such as in accidents, more complex (nonlinear) dose-risk relationships may apply.’’ This Report is the result of an in-depth review by NCRP Scientific Committee 1-6 of the scientific basis for this assumption, i.e., the relationship between dose and risk at low doses Scientific Committee 1-6 sought and obtained written and oral input from several scientists in the United States who held many different views regarding the science associated with this subject and I want to thank those scientists for their frank and candid input to the Committee’s work Since this Committee was constituted to address the scientific issues, the implications of the Committee’s work for radiation protection policy will be addressed by NCRP at a later point in time Serving on NCRP Scientific Committee 1-6 on Linearity of Dose Response were: Arthur C Upton, Chairman University of Medicine and Dentistry of New Jersey Robert Wood Johnson ... completed 102% of the plan The consolidated profit after tax was VND 1,175 billion, equal to 103% of the plan Baoviet Holdings (BVH) - the parent company completed 100% and 102.3% of the plan of revenue... plan with profit after tax completed 103.4% of the year plan The above business performance showed that despite difficult economic context, with the efforts and determinations of the whole Group,... which Baoviet Hodings – the parent company plays the role of the coordinator, the core factor of the whole system in key areas such ashuman resource, finance, investment, offices construction,