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STRATEGYPRACTICE Most of (A) the flights to Florida was overbooked (B) since it was the holiday season, and there (C) were heavy snowstorms predicted (D) in the North To overbook to sell more tickets on a plane or reserve more rooms in a hotel than there are places available: Ex: The flight was heavily overbooked The customer (A) was advised (B) that he will fill out (C) the warranty and that he should send it (D) directly to the manufacturer To fill sth out = To fill sth in Warranty (n) a written agreement in which a company selling sth promises to repair or replace it if there is a problem within a particular period of time SYN Guarantee A problem it (A) has caused setbacks (B) and we have been forced to change (C) the final date of completion if we want to avoid being (D) penalized Setback (n) a difficulty or problem that delays or prevents sth, or makes a situation worse: The team suffered a major setback when their best player was injured To penalize sb (for sth) to punish sb for breaking a rule or law by making them suffer a disadvantage: Ex: You will be penalized for poor spelling 4.A lot of people have offered (A) to help (B) with the project; however, he decided to (C) it immediately and by itself (D) Supplies [pl.] (n) the things such as food, medicines, fuel, etc that are needed by a group of people, for example an army or expedition: Our supplies were running out Overhead costs [only before noun] connected with the general costs of running a business or an organization, for example paying for rent or electricity: overhead costs 15 Limiting (A) the number of full-time employees who we have to pay benefits for them (B), and using more (C) parttime people should reduce (D) expenses considerably and increase profits Benefits [C, usually pl.] (n) an advantage that you get from a company in addition to the money that you earn; money from an insurance company: The insurance plan will provide substantial cash benefits to your family in case of your death 16 I (A) don’t think it would be (B) harder (C) to keep control on production if we move some plants out of the country that (D) to leave things as they are 17 You’ve got to stop spending (A) so much money at (B) the mall and go (C) to fancy restaurants if you want to save enough for that vacation you’ve been planning on (D) Mall = shopping mall (n) A large building or covered area that has many shops / stores, restaurants, etc inside it 18 All of us (A) would like to see the world (B) in which (C) we don’t have hunger, war, or disease (D) 19 I don’t know what it (A) is-a boy or a girl-but I think that’s cutest (B) baby I have ever seen (C), and I’m sure you will agree (D) Cute (adj.) (cuter, cutest) pretty and attractive: Ex: A cute little baby 20 Because we’ve told you to expect (A) seeing (B) big ups and downs (C) in the stock market, don’t panic if your stocks have lost a lot of value, and just wait (D) until things get better Ups and downs the mixture of good and bad things in life or in a particular situation or relationship Stock market (also market) (n) The business of buying and selling shares in companies and the place where this happens; a stock exchange: To make money on the stock market A stock market crash (= when prices of shares fall suddenly and people lose money) Value (n) how much sth is worth in money or other goods for which it can be exchanged: To go up / rise / increase in value THANK YOU!