Human resource management of vincommerce JSC at vincommerce JSC (vingroup)

HO CHI MINH CITY BANKING UNIVERSITY DEPARTMENT OF FOREIGN LANGUAGES Internship Report Batch: K29 (2013-2017) on Human Resource management of VinCommerce JSC at VinCommerce JSC (Vingroup) Prepared by Student’s full name: Từ Thành Quý Student’s ID number: 030429130060 Program: Business English Internship Supervisor Name: Đinh Thị Thùy Trang Title: MA January 5th, 2017 Internship Report – Thành Quý Acknowledgement A completed report would not be done without any assistance Therefore, the author who conducted this report gracefully give acknowledgement to their supports and motivation during the time of doing Internship and completing this report as a requirement to completing my Bachelor Degree at Banking University First of all, I would like to give my endless thanks and gratefulness to my supervisors Pros Dinh Thi Thuy Trang Her kindly support and continuous advices went through the completion of my internship report Her inspiration and faithful judgment had significantly enhanced and developed my work Without her motivation and instructions The report would not have been done properly and effectively As an essential part of internship process, my internship and report would be impossible to be done without the instructions and support of my instructor Mr Nguyen Tien Manh So far, I would like to express my gratefulness to Mr Manh and my colleagues They always give me useful advices and tips in my internship Especially Mr Manh, his kindness and inspiration give me encouragement and motivation all the time My special thanks approve to my parents for their endless love, care, support, and encouragement for the whole of my life I also would like to give my special thanks to my brother who always supports and motivation me all the time Supervisor’s comments and assessments: Internship Report – Thành Quý Supervisor PHẦN ĐÁNH GIÁ CỦA GIẢNG VIÊN HƯỚNG DẪN STT Nội dung đánh giá Điểm Tinh thần, thái độ làm việc Cơ quan thực tập (dựa sở đánh giá đơn vị thực tập) /2.0 Mức độ chấp hành nội quy thực tập thực yêu cầu chuyên môn theo hướng dẫn Giảng viên hướng dẫn /2.0 Nhận xét Internship Report – Thành Quý Chất lượng báo cáo thực tập - Trình bày /1.0 - Ngôn ngữ /1.0 - Nội dung báo cáo a Tổng quan quan nhận thực tập phận thực tập /1.0 b Nội dung công việc phân công phương pháp thực /1.0 c Kết đợt thực tập, bao gồm: /2.0 • Những kiến thức, kỹ củng cố học hỏi • Những kinh nghiệm tích lũy • Các đóng góp thân cho quan sáng kiến, đề xuất giải pháp (nếu có) Tổng điểm /10.0 Giảng viên chấm PHẦN ĐÁNH GIÁ CỦA GIẢNG VIÊN CHẤM STT Nội dung đánh giá Điểm Tinh thần, thái độ làm việc Cơ quan thực tập (dựa sở đánh giá đơn vị thực tập) /2.0 Mức độ chấp hành nội quy thực tập thực yêu cầu chuyên môn theo hướng dẫn Giảng viên hướng dẫn /2.0 Nhận xét Internship Report – Thành Quý Chất lượng báo cáo thực tập - Trình bày /1.0 - Ngôn ngữ /1.0 - Nội dung báo cáo a Tổng quan quan nhận thực tập phận thực tập /1.0 b Nội dung công việc phân công phương pháp thực /1.0 c Kết đợt thực tập, bao gồm: /2.0 • Những kiến thức, kỹ củng cố học hỏi • Những kinh nghiệm tích lũy • Các đóng góp thân cho quan sáng kiến, đề xuất giải pháp (nếu có) Tổng điểm /10.0 Giảng viên chấm Table of Contents Chap 1: Introduction 1.1 Background information about VinCommerce JSC: Internship Report – Thành Quý Retail market step by step become a thriving market in Vietnam With the ambition to become one of the leaders in Vietnam, Vingroup has set up firm steps to approach this rising market To claim retail is also one of key field of Vingroup Hence, Vincommerce JSC was founded based on the mergers between five companies in Vingroup retailer and convenient store systems: Vinmart, Vinmart+, Vinpro, Vincom, and Logistic Sieu Toc on 18 th, December 2015 The merger between Vincommerce and VinDS also went through distributed to the high ambition to push Vincommerce to become one of market leader in the region 1.2 Scale of organization: As the result of the merger, Vincommerce becomes a multi-field retailer, with nearly 15000 staff and non-stop growing network with the number of supermarkets and convenient stores climbed up to over 1500 by July 2016 1.3 Develop Orientation: With the strong foundation, strategic potential and the Group’s development strategy in the retail sector Vincommerce intends to become the largest retailer in Vietnam market with the retail system spread all over Vietnam Furthermore, Vincommerce expects to expand their business location in order to contribute to bringing high-qualified products to Vietnamese consumer Chapter 2: Overview of HR Division 2.1 HR Division of Vincommerce JSC A productive and motivated workforce is the key lead to the success of a company Vincommerce recognizes the essential of a high-qualified employment in its process to become the pioneer in Vietnam retail market At Vincommerce, aside from specific requirement of the individual position, all the employee have the same basic requirements: relevant expertise, commitment to professional development, a strong sense of responsibility, and be committed to the six key values of Vingroup Because of the large scale of the company, HR division of Vincommerce is divided into three division: Recruitment, Compensation and Benefits, and Training Each of divisions has separated mission and tasks Recruitment’s task is recruiting staff for other department included Training and Internship Report – Thành Quý Compensation and Benefits division Training is organizing Training course for employees, preparing documents, curriculums for courses Compensation and Benefits’ main task is managing information of employee both occupation and retrenchment, preparing procedure of new employees, calculating and responding questions about salary for both employees and employers 2.2 Compensation and Benefits Compensation and Benefits is a part of Human Resource in Vincommerce Main jobs of Compensation and Benefits are reception and processing employee records, both occupation and have stopped working In addition, they also payroll and respond all of the employee questions related to record and salary for the Southern area of Vietnam At the present, Compensation and Benefit’s deputy chief takes the right as the chief of Compensation and Benefits The department has 13 staff in total, divided into group: one take responsibility for Vinmart, Vinpro, and another supermarket, remain group is responsible for Vinmart+, Vinpro+, and the system of the convenient store All under control of the deputy chief Chapter 3: Jobs description 3.1 Jobs in Compensation and Benefits My duty is a collaborator in Compensation and Benefits division of Vincommerce whose jobs are entering data of all staff in the company, checking whether the record is complete or not, and finding out which information and documentation should be added In addition, I have to manage and arrange records of employees in the record repository and preparing the procedure for the new employee 3.2 Method of fulfill the task in Compensation and Benefits As the arrangement of the company, my job is a full-time job from Monday to Saturday The working day is divided into shift, first shift starts at 8.30 am to 12.30pm From 12.30 to 1.30 pm is break time, from 1.30 to 5.30 pm is the second shift The job is very diversity each day from entering data to checking profile in the repository Most of the jobs are done with the assistance of Internship Report – Thành Quý the computer To avoid making mistakes in the data entry, all of the necessary information is entered by the official staff Thus, my main jobs are checking the records, searching and filtering the required information as requests from my instructors, Ms Diep and Mr Manh All the data are divided into small file with separated function and content I receive the file from instructor then check them as request Namely, checking the records which have “the decision to terminate the contract” is included finding their name on the file, checking the date and their staff ID, then write their region, staff ID, date of resigned on the records then arrange them in numeral order The second jobs are arranging the file in the repository There are four ranges of profile cabinets, which is divided into group: profile for occupation employee and stop working employee They are numbered in increasing order and the inside-out order All file are attached in the hanging file with nametag and staff ID I receive the record and list from the instructor, find the records in the list and add the additional documents if they are new and occupational employee or take them out in case they stop working I also assist the instructors in taking the necessary document from the employee, call them to inform about additional documents Chapter 4: Results After the internship time, I have gain huge valued experience for my future career Although human resources manager are not my major in the university, it has given me a big opportunity to working in a big corporation with a professional working environment Furthermore, most of the theories taught in the university are applied for this jobs I have improved my teamwork skill, communication skills, and computer skill, have a chance to working with professional staff by assisting them, get used to the office working style with high pressure and demand, my problemsolving skill also takes a big leap through responding the question from other staff Moreover, I also learn how to manage my time, get a work-life balance, building relationship with others, finding out my own strengths and weaknesses especially my carelessness At first, it is inevitable to make some Internship Report – Thành Quý mistakes, but with the careful and warm instruction from my instructor, Ms Diep, and my coworkers that help me quickly correct and improve 4.1 Reviewing Theories: During the internship time, I find out that the distance between theories and practice are not too far When I was graduating getting used to working in a professional office environment, many of theories taught in university were applied to my jobs Four skills: listening, speaking, reading, and writing were combined in my jobs although it is not practiced in the academic ways Listening and speaking skill help me in communication with others, they help me get the information quickly and arrange the information more logically and briefly Reading and writing skills help me improve the ability to skimming and scanning, they really useful in checking records and profile Communication skills were applied when I spoke to my instructor, co-worker, and other employees in face-to-face or through the telephone Besides, problem-solving are an essential skill in my internship time, with the problem could pop up at any time, and any process Thus, I always asked for instructions from my instructor and co-worker to improve and have a bigger picture for my jobs 4.2 Acquiring practical skills: The first and foremost valuable skills I gain from the internship time is activeness I become more and more active in communicating and teamwork with my colleagues The intern are very short, I have to quickly adapt the new environment and new jobs, new tasks, which is forced me to become more active in order to get more information from books, director, co-worker, my friends… everybody have their own jobs, tasks, for this reason, I have to be the one who approaches and get their instructions Activeness is the key that makes me more confident and adaptable to any situations and finds out what I should to complete my own tasks perfectly The second skill is the way to manage own tasks and things Record management is the job that requires carefulness, the abilities to manage and arrange thing in the shortest time, therefore, always Internship Report – Thành Quý arrange thing in logical order and neat is the key This is the most useful skill in the future for my career The last skill is the skill of behavior, it is a short time but the intern still enough for me to learn how to behave appropriately toward my directors, instructor, senior, co-worker… I have to keep confident, friendly to express my thought and ideas to directors under no circumstances In case the contradiction happened, offering suggestions in the most dedicated and appropriate way is the most effective It is essential to express your ideas clearly and understandably, have a high sense of responsibility in completing your own tasks Moreover, it is significant to respect your colleagues and listen to gain more experience from them Chapter 5: Summary In conclusion, I work as a collaborator in Human resources department I have learned a lot of experience to make the best preparation for my future career It not only strengthens my theories but also gives me the opportunity to work in a modern and professional working environment I took responsibility to arrange and check the employee records My weakness is the lack of activeness and carefulness, for this reason, I have faced a lot of challenges at first place I often forget others name, especially the one I did not spend much time talking, but I have significantly improved in the internship time Furthermore, I become more active and confident, I am not the one waited for instruction from other anymore, but the one who find the way to get that information by myself, that help me a lot in my future career Moreover, I have figured out the effective way to manage my time, spend more time on checking my appearance, cleaner, neater After the intern time, the gap between theories and practice is significantly narrowed It is a big chance to experience a professional working environment with many things to learn and gain from senior and co-worker It is also an opportunity to define my weakness and how to improve them The best thing is the motive of all the senior in the company, they are willing to give me careful guidance at any time Because of the full-time job, I used to feel too tired, but the warmness from the senior the willingto-help spirit from my co-workers that help me the get over the stresses The things I gain from the 10 Internship Report – Thành Quý internship is not only working experience but also experience for my daily life It gives me a chance to review my choice and more useful lessons for my future career choice 11 ... Compensation and Benefits is a part of Human Resource in Vincommerce Main jobs of Compensation and Benefits are reception and processing employee records, both occupation and have stopped working... all of the employee questions related to record and salary for the Southern area of Vietnam At the present, Compensation and Benefit’s deputy chief takes the right as the chief of Compensation... between Vincommerce and VinDS also went through distributed to the high ambition to push Vincommerce to become one of market leader in the region 1.2 Scale of organization: As the result of the