THE OPEN UNIVERSITY OF HO CHI MINH CITY MASTER OF BUSINESS INFORMATION SYSTEM PROGRAM Project quality management Luu Truong Van_Tran Trung Hai, MBIS1_OU What is quality? • How can we define quality – in a car (compare a Toyota Corolla to a BMW to a Rolls Royce) – In a meal (compare MacDonalds to Shark Fin House to the Hilton) • Quality has – a range of dimensions – That may be assessed from different viewpoints Luu Truong Van_Tran Trung Hai, MBIS1_OU Traditional definition of quality • The quality of an IS project was assessed: – On time – Within budget • Using this definition, many IS projects have poor quality • Is there a more sophisticated view of IS project quality? – How low can we aim? – Does ‘on time and within budget’ say ANYTHING about the system’s quality? Luu Truong Van_Tran Trung Hai, MBIS1_OU An alternative view: satisfying customers • Is the system fit for purpose? We need to document the purpose of the system in the requirements • Find out what will satisfy the customer: what criteria = satisfaction? => Defining the quality of an IS is extremely difficulty Luu Truong Van_Tran Trung Hai, MBIS1_OU Systems quality • It is difficult to assess the quality of an IS But • We can assess the quality of the processes that are used to develop a system and • We can assess the ways that an organisation improves the quality of the processes that are used to develop a system Luu Truong Van_Tran Trung Hai, MBIS1_OU Process Quality • Quality of the processes – Standards eg AS3563 • Improving the quality of the processes – Total Quality Management (TQM) – Capability Maturity Model (CMM) Luu Truong Van_Tran Trung Hai, MBIS1_OU Project quality management • The PMBoK outlines processes to ensure that the project will satisfy the needs for which it was undertaken: – Quality planning – Quality assurance – Quality control Luu Truong Van_Tran Trung Hai, MBIS1_OU ... quality • The quality of an IS project was assessed: – On time – Within budget • Using this definition, many IS projects have poor quality • Is there a more sophisticated view of IS project quality? ... – Total Quality Management (TQM) – Capability Maturity Model (CMM) Luu Truong Van_Tran Trung Hai, MBIS1_OU Project quality management • The PMBoK outlines processes to ensure that the project. .. improves the quality of the processes that are used to develop a system Luu Truong Van_Tran Trung Hai, MBIS1_OU Process Quality • Quality of the processes – Standards eg AS3563 • Improving the quality