New business basics SB

- NEW EDITION Business Basics Student's Book David G n t a n d Ro bert M cLa rty OXFORD VNIVERSITY PRESS Unit You and your company Unit Preparing a trip Unit Away on business � 1.1 People in business 2.1 Choosing a hotel Finding your way Grammar Present simple of be Present simple affirmative form Grammar There is / there ore Grammar The imperative Prepositions of location and motion Vocabulary Daily activities Vocabulary Hotel facilities and services Word chains Communication skills Introductions Company profile Communication skills Booking a hotel Making polite requests Pronunciation Alphabet Pronunciation Contrasting sounds: /0/ and /5/ 1.2 Talking about your company 2.2 Flying out 3.2 Going out Grammar Present simple questions and negatives Grammar Saying the time Distance and frequency: How for / Grammar Like and would like ploy / / go + -ing Vocabulary Nationalities Word families Communication skills Giving basic personal information Socializing Describi ng leisure activities long / often' Vocabulary Plane travel Communication skills Reserving a flight Pronunciation Cardinal numbers Pronunciation Word stress Communication skills Giving directions Formal and informal letters Advice to travellers Pronunciation Contrasting sounds /1/ and /i:j Vocabulary Free-time activities Communication skills Inviting Telephoning 1: Getting through Making arrangements Pronunciation Linking sounds 1.3 Company facts and figures 2.3 Arriving 3.3 Eating out Grammar Present si mple revision Grammar Countable and uncountable nouns Much and many Have and have got Grammar Countable and uncountable nouns Vocabulary Food and restaurants Vocabulary Airport procedures Mind maps Communication skills Ordering in a restaurant Recommending and suggesting Vocabulary Word families Large numbers Communication skills Company organization Presentations 1: Presenting a company Pronunciation Weak forms of and does Vocabulary Maps and directions Contents Communication skills Making polite conversation Socializing nit isiting a company Unit New developments Unit Arrangements 4.1 Meeting new people 5.1 Current activities 6.1 Dates and schedules Grammar Past simple: regular forms Past simple of be Grammar Present continuous Present simple vs present continuous Grammar Present continuous for future Vocabulary Time expressions Vocabulary Company activities Communication skills Welcoming visitors Communication skills Describing company projects Pronunciation Weak forms of wos and were Final oed in past simple Pronunciation Weak forms 4.2 Reporting on a trip 5.2 Company developments 6.2 Getting connected Grammar Past simple: irregular forms Grammar Present continuous vs past simple Grammar Present continuous for future revision Vocabulary Verb and noun collocations Itineraries Vocabulary Describing trends Graphs and charts Vocabulary Telephone expressions Communication skills Writing an e-mail of thanks Exchanging diary information Communication skills Presentations 3: Referring to visual aids Pronunciation Word stress Vocabulary Speaking and writing dates Communication skills Making arrangements Pronunciation Ordinal numbers Communication skills Telephoning 2: Taking and leaving messages Pronunciation Contractions 4.3 Describing company structure 5.3 Personal developments 6.3 Arranging to meet Grammar Present simple revision Grammar What is like? Vocabulary Jobs Company structure Vocabulary Descriptive adjectives Grammar Shall we ' I'm afraid Communication skills Presentations 2: A tour of your company Communication skills Exchanging personal news Talking about a trip Vocabulary Time expressions Appointments and meetings Communication skills Making and changing appointments Accepting and refusing Confirming Contents Unit Life stories Unit Dealing with problems 7.1 Comparisons and contrasts 8.1 Success stories 9.1 Making decisions Grammar Comparative and superlative forms Vocabulary Descriptive adjectives Grammar Past simple revision Time expressions Past passive Grammar Will vs present continuous Shall I ? Communication skills Comparing lifestyles and routines Vocabulary Word families Pronunciation Weak forms using /0/ Communication skills Describing other people's lives , Vocabulary Business conferences Communication skills Arranging a schedule Allocating tasks Pronunciation Contractions in the future 7.2 Describing products and services 8.2 Making money 9.2 Thinking ahead Grammar Present simple passive Sequence linkers Grammar Past tense revision Grammar Will for predictions First conditional sentences Vocabulary Customer service departments Vocabulary Financial vocabulary Collocations Communication skills Describing processes Communication skills Dealing with numbers Pronunciation Numbers Communication skills Comparing product features Predicting future events Pronunciation Contractions of auxiliaries 7.3 Evaluating products 8.3 Company history 9.3 Complaining and apologizing Grammar How is it? It's made of Grammar Past passive and Past active question forms Grammar Will vs shall Vocabulary Dimensions and specifications Vocabulary Company history Word building Communication skills Meetings: Exchanging opinions Vocabulary Advertising and marketing Contents Communication skills Presenting the history of a company Vocabulary Customer problems and solutions Communication skills Complaints and apologies Spoken and written complaints Unit 10 PeoJlle at work Unit 11 Getting a job Unit 12 The world of work 10.1 Suggesting and recommending 11.1 Recruitment processes 12.1 Changing careers Grammar Should + infinitive How / What about Grammar Verb + -ing Grammar Tense review Vocabulary Managing a small business Vocabulary Personal qualities Job advertisements Vocabulary Employment Communication skills Making suggestions Giving advice Communication skills Job application process Talking about likes and dislikes 10.2 Responsibilities and regulations 11.2 Applying for a j ob 12.2 Work environments Grammar Modals of obligation and permission Grammar Present perfect and past simple Grammar Too and not enough Vocabulary Company regulations Vocabulary Curriculum vitae Coveri ng letters Vocabulary Computers Vocabulary recording techniques Communication skills Writing a CV Communication skills Describing working life 10.3 Checking and correcting information 11.3 Staff profiles 12.3 Saying goodbye Grammar Con I ? Would it be possible ? Grammar Present perfect and past simple Finished and unfinished time Grammar Functions review Vocabulary Ordering and supplying goods Vocabulary Staff movements Communication skills Negotiating prices Clarifying information Letter writing Communication skills Expressi ng preferences Presenting facts and figures + -ing? Communication skills Describing advantages and disadvantages of jobs Communication skills Job hunting Pronunciation Word stress Vocabulary Social and work situations Communication skills Saying goodbye Pronundation Contrastive stress Contents People i n b usi ness -, - Grammar Vocabulary Communication skills Pronunciation Present simple The verb be Daily activities Introductions Alphabet rJ Listening Lorella Braglia is a designer She lives in the North of Italy between Milan and Bologna Her company makes clothes, which sell all over the world bhI Two journalists are talking about Lorella Listen and write down the information Name .L:.o':e:IIa B.r.a,9.lia Nationality l/a.lia.� HOllle , , Age Company Job Listen again Complete these sentences Her name Lorella Braglia She in Reggio Emilia She a designer She for Dielle Her husband the Marketing Director They Italian They English and Italian They together [J Speaking o Ask a partner these three questions Write down the answers Then ask other people Nanle Nationality Job e Now tell the class about the people you talked to e.g You and your company Languages e Her lIallle is Gabrielle She is Frellch She is a teacher LANGUAGE NOTE The verb be The verb be is irregular and is often contracted We use it to talk about age, nationality, job, and status She's (she is) married I'm (I am) Italian You're (you are) my line manager They're (they are) German We're (we are) both engineers He's (he is) thirty To make a question with the verb be we invert the subject and the verb Yes, I am No, she isn't He is a designer He's from Greece Are you married? Is she American? What is his job and where is he from ? II Reading o Look 3t the article about Lorella Braglia Complete the article using the verbs in the box The first letter of each verb is given makes produces designs travel employs presents live uses eat plays works are Dielle L Lorella Braglia the founder of Dielle, and also play is _",,",'Cvr-,- ,., the main designer Her husband, Danilo, ,� for the company as Marketing Director Lorella � two collections every year and p them at fashion shows in London, Paris, and New York Dielle 1\'1 everything in Italy, and � , very modern equipment in its workshops The company � """""'''''' the services of seventy workshops in and around Reggio Emilia It R " ,,"""" 100,000 units per year Lorella and her husband ! ." in a house in the centre of Reggio Emilia, not far from the office They f "" 10 not often there, because they both l,,, ,,"",, 11 a lot .{?""" "" ! "� ." ,, How they relax? 'I 13 golf,' says Lorella, At the weekends they 12 yoga and Danilo p ."" 14 golf together and ";""" "" 15 out at local restaurants with their children bid e Listen to the first part of the passage ( up to 8) How is the final s of the verbs pronounced lsi, Iz/, or IIz/? - lsi as in likes " /zJ 3S in plnys " liz! .i' 'lt, '",,0,, ' , '" �: , �, � '" B Vocabulary Here is some information about Nokia, the Finnish telecommunications company Complete the sentences with the words below Use the pictures to help you product customers competitors markets IlJ Listening ?> o employees sales factories head office The of Nokia is i n Helsinki Europe is one of the company's major in China are very high Ericsson is one of the main They have in ten different countries The company has more than 50,000 in the world The Nokia 9100 is a very successful Nokia has in at least 30 countries Simon Hastings has an interview with a senior manager at Nokia Listen and complete the information below _ Company t!�f.�a Activity Head office Research centre T.t?'!':'P '!-.r:.'f- Employees Languages Major markets Main con1petitors Advertising .� _ , 10 You and your company Telephone Expressions See Asking to speak to someone Identifying yourself Identifying the caller Asking the caller to wait Explaining absence Leaving a message Taking a message Dealing with problems 3.2, 6.2, 6.3, 9.3, 10.3 Could [ I I'd like 10 speak 10 Lisa, please Cnll YOIl pIlr me through to D;rlll(l Carler? Hello, is Ihal Mr !vIallcilli? This is Mario Kalliel (speakillg) Mario Kamel here Who's cnllillg I speakillg please? Could yotl give me YOllr nal1le, please? Hold on, please I /-Iold lhe lille, please I'IlI tryillg to COIl/leet ),011 / ['lI lfrll1sfer ),011 COlilel yo II call back Inter? Call !vis Lee call yo II back? [ '11/ sorry bill I ['III afraid he's ill a lIIeeting I IVith a clienl l olf sick I on holiday COlild YOll take a lIIessage? COlild I Call [ leave a lIIessage? Cm/ J take a lIIessage? WOlild YOll like 10 leave a lIIessage? I'll give hill/lher Ihe lIIessage I'll pass all Ihe lIIessage I tlIillk you've got the IVrong 11lI11Iber / extensioll Could YOll speak lip please, ii's a bad lille Conld you speak lIIore sloIVly, please? ['III sorry, J didll't catch Ihat Time and date expressions See , , 6.2, 8.1, 1 o Describing a point in time on Slinday, Monday Slinday lIIoming, Tllesday afternoon, Monday evening the morning I the afternoon I the evening lallllary, February 111 970, 985 at o'clock, halfpast five EasIer I Christlllas lIight this morning, flext Tliesda)� next yenr last IIIOlllh, last IVeek ellery day, every yenr e Describing duration a.m ago (the train left) from Sunday 162 Language file The train left three hours ago (the time now) for p.m since 10 a.m for to / until p.m to / until We spoke from p.m We spoke for two hours Tuesday I've been here since Sunday / for two days (today) Ta pescri pt in China I go tlll're a 101 The US llil bid A: Her n;lIn�' is Lordkt 11mglia I�: OK Where docs she live? 1\: She lives in I!al}' [n Reggio Emilia B: \Vho dOl's she work for? A: Sht' has her own comp,m), B: Really? What's the name? 1\: Dldle O-i-E-double L-E B: And what docs this company do� A: They produce knitwc;lr, YOll know pullovers, ("Ie She's the ll1;1in designer 13: Oh, and dO\'5 silt, speak English? A: Yes She and her husband speak excellent English 13: Her husband? A: Yes I [c's the r larkcling Director B: $0 Ilw)' work together? A: Th.lt's ri!;hl B: How old arc Ihey? A: I think Iln:)'rl' both about thirty bid Lurdla Braglia is the founder of Didle, and :1150 the main designer Her husband Danila, works for the companr as Marketing Director LordI:! designs \\\'0 collections every year, and presents them at fashion shows in London, Paris, and New York Oielle makes cveq'thing in Italy, and uses VCr}' modern equipment in its workshops The company employs the services of 70 workshops in and around Reggio Emilia It produces iOO,OOO units A: What's your mUlIe? B: GOllzague Lcpoutrl' A: Could )'OU spell that, plt':lse? 11: Sure G-O-N-Z-A-G·U-[, nt'w word, L-E-p-O-U-T-R-E A: Mmh m.Where you work? B: work in London A: Wlw you work for? H: I work for UBS A: �'hl1 What is your job? 13: I'm a I [uIUan Resources t-.ianager A: And where art' )'uu from? H: ['m frorn France but I li\'e in England, ncar Oxford � What is your job? \,Vherc ),OlL work? Arc rOlL marrit'd! " \Vhere you live? Do YOLL live in a hOLLse or a fbt? What you in your free time? rn A: Alessandra, let me introduce you to my collc:'glle, Simon Hastings B: HO\ rou do? Pleased to Illeet you e HOIII you do? 13: Do you work here, Alessandra? C: No, I work for SAP ['m a consultant This is my colleague Akiko Takajima 0: Nice to meet )'OlL B: Nice to meet YOll, too, Akiko N O P Q R S T U V W X Y Z Where arc you from? 0: I'm from OS(lka In Japan 13: Where you \vork? 0: J work for SAP in Frankfurt I'm a sO(I\"'are engineer And you? B: I'm a journalisl I work here at Business Monthly Sally's Ill)' boss bid bid pcr year bid A II C E F G H [ , K L M 1\: Who you \\'ork for? 11: BA That's British Airw;lYs B: What about you? A: Gt-.,] - General Motors, the American car company C: What docs 1-1 P stand for? 0: [t stands for Hc\ 1cn Packard ·1 E: What is IlASP F: It's a German chemical company G: What is )'our name? H : Sanzo That's S·A-N-Z G: And rour initial? H: E for Enrique I: What docs AOL mean? J: Americ:, Online K: What kind of a qualific;!lion is ;l I3A? L: It stands for Bachelor of Arts It's a un iversity degree i\ I: So you work for the FBI What docs that mean? N: Well, the FBI is the Federal Bureau of Investigation A: Call you begin by telling us a bit about Nokia? What docs the company do? B: Nokia mainly produces and sells Illobill' telephones We ;llso build base st;l\ions - the), transmit the Signals A: And \\'here arc you based? B: The I h.'ad Office is in Helsinki W,' also have ;1 fI:sl'arch ccnlre in 'l;u11pere That's aboul 150 kilometres north of Helsinki We have research centrc:s in other countries as well A: I sec How mall)' people cI() yOll employ? B: About 53,000 W(wldwide We hav(' factories in "bOIl! ten countries and offices in mallY more A: WI1:It ];mguages you spe:lk in the company? H: Finnish And English, of cOllrse A: What arc your biggest markets? 13: China We sell :l lot of telephones is also a big market ami Europe too There's a lot of competition A: Who an: the competitors? B: Motorola and Ericsson 1\: Where YOLL advertise? 11: On TV, in mag;r/.ines, and all buses We also sponsor sports events, bid France, Fn:.'nch Ilrazil, Brnzilian [taly, ltaliall China, Chinese POrlng.!I, Portuguese ,\ustraiia, Australian i German)" German I:'pan, Japanese Spain, Spanish 10 ;'viexico, t-.lcxican rn 1\: What yUlI at thc weekends? H : I often go 10 my cahin ncar Llkl' l'ukkala A: What you there? B: i swim or pia)' tennis A: Who YOli play with? H: My sons A: And where rou swim? 13: [n the lake It's vcr}" cold but very refreshing A: What you in Ihe evenings? H: l listell to music or take a sauna A: Thank rou � Good morning, ladies and gentlemen, thank YOll for coming M)' Ilame is Sarah James, and I'm here to give a brief presentatioll on product, but we ;llso sell a 101 of pasta, salads, desserts, and drinks J:inall), the future In the next len years we plan to open at leasl another hundred restaurants I\t the moment, Ollr market share of :111 meals in restaurants in I3rilain is 6% We would like to increase thai nUlllber to 10% ill the next tell years \'V ith OllT customers arid ollr staff, thai aim is possible Th;lIlk you for listening 00 YOll haw :Ill)' questions? � I My name is Sarah James, ;lIld I'm here 10 give a brief pr('selltation on the company The first part of Illy presentation is about the comp.IIl}' slructure of Pizza H u t (UK) The second part looks al the pr('sent activity of the compallY ill the UK, and in the !ast part I want to 1;llk :lbout our future plans First, the structure Let's start with the parellt company " Now, let's look ;It our present aClivit)' Do you haw any questions? bill Where you work? 1-10\\' much docs he earn? What docs she do? He doesn't speak English A: Docs she work here now? B: Yes, she docs A: Do yOll use a PC? B: Yes, [ bill What's the company called? the company My talk is vcr)' short so please keep ),0111' questions for the end Could you spcll that? The first P;lrt of m)' presentation is about the company structure of Pizza Hut (UK) The st.-wnd part looks at the prcscnt activity of the company in the UK, and in the last p:lrt J want 10 talk about our future plans First, the struClur,· Let's start with the parent company As }"ou know, Pizza Hut (UK) is;' subsidiary ofTricon Global Resta'irants There arc other brands in the group, stich Who arc the competitors? as KFC and Taco Bel1 The President of Pizz.a Hul (UK) is JOIl Prinsell A: Royal rincess hote\ Good morning 13: Good Illorning Could [ reserve a room for next week, for three nights, from Monday the first of November? Now, let's look at our present activity l�tlsil1l'sS is very good People in Brilain like pizz;,! \'V(' have sales of over £300 million from 400 olltlets We employ about 16,000 people [n Britain our brand is vcr)' well-known 80% of the population cat at Pizza Hili at least once a year On top of that, we dcli\'er i5,000,OOO piaas 10 people's homes Pizzas arc our main Is it a private company? What's the t urnover? Where is it bilsed? How mall), people docs it employ? Who's the Managing Director? What does Ihe company produce? Unit bill y A: Certainly, sir Three nights from IVlonday the first, yOll say? 13: Y('S, that's right A: Single or double room, sir? B: Single, please A: OK Let me check Yes, we have a room free May I have your nam(', please? Tapescript 163 B: It's Gervais That's G-E-R-V-A-I-S A: Sorry, that's G-E-R B: V-A-I-S 13ut the reservation is in lh.e name of m}' company, Cunbridge ivlanagemcnl Consulting That's CMC A: OK I'vc gal thaI Can you confirm your reservation in writing please, sir? B: I'm afraid I'm not in Illy officc today Can I fax you tomorrow? A: Yes, of course That's fine B: Could you tell me rour fux nUlllber? A: Yes, it's 662-238-\999 B: OK Th:lIlks Goodb)'e A: Goodbye bill S: Excuse me Is this Mr rvlaleta's office? R: Yes it is Can help you? S: Yes, I'm Chri� Sutton I have an appointment to sec ;"'11' Malela R: I'm af id he's in another meeting at the moment, Mr Sutton Could you wait a few minutes? S: Yes, of course S: Hello, could I speak to Mario Malela, please? ii's Chris Sutton here R: I-leila, Mr Sutton I'm sorry, but Mr Maleta isn't here toda}' 5: OK, it doesn't mailer Could yOll ask him 10 call me back? R: Yes, certainly Can I have your number? think A: And whal's the best way to get 10 lhe cenlre? B: Well, airport taxis arc quile expensive, so [ always lake the airport shuule bus It's cheap and quick A: How long does it take to get there? B: About twenty-five minutes A: And how often docs the bus go? My night's on a Sunday B: I think there arc buses every half an hour at weekends And they run all day, from about half past five in the morning to cleven at night A: OK, I'll take the bus, then I also wallt to go shopping in Warsaw, if I've got time When are the shops and banks open? B: The banks open at eight or nine in the morning Shops arc usually open from eight to six A: From eight o'clock That's good - I can shop early in the morning, before my meetings B: Yes, but be careful Some specialist bOluiques open late, at about cleven in the morning And if you're there on Saturday, most shops close at two A: Right, I'll remember that Thanks for all your help I'll send you a postcard bill J There arc seventy rooms in the bill A: Good afternoon, sir B: Good afternoon I'd like ;t single room for tonight please, if }'Otl have one A: Have you got a reservation, sir? B: No, I haven't A: just one moment Let me check Yes, we have a single room B: Docs it have a shower? A: Yes, it docs, sir ii's got a shower and a bath B: That's fine I'll take it A: Very good, sir Could I have your credit card, please? Unit think that the thank three this other bath month there theatre thirty � Is that the theatre? It's not this month, it's the other month I think there arc three rooms with a bath bill A: Do you have the time, please? 3: Yes, it's qU:lrtcr past three A: What time docs the meeting start this afternoon? 13: At half past five And it finishes at seven o'dock C: Oh no! It's lime 10 go It's already twenty past nine D: What time's your train? C: At ten to ten E: This is the last call for flight Number LO 532 to Warsaw, leaving at fourteen forty-five All passe.,/lgers for the fourteen fOrly-five night to Warsaw flight number LO 532, please go to Gate 25 bill A: How far is it frOIll the cily centre to the airport? Tapescript airport My plane is at three fifteen We have Ihirt}, companies in the group It takes fourteen hours by road There arc ninety people at the conference The bus comes every sixteen minutes bill A: Good afternoon Could I see your passport, please? B: Yes, of course A: Thank you Arc you here on business? B: Yes, I am A: How many days las nice before to have lunch with contacts or colleagues, but now I waste less time Now, I only speak to colleagues on the phon!.' Sometimes it's too quiet in m)' office 1\: So YOli prefer the traditional way of \"orking? 13: It depends I fed I work more efficiently at home because in ,l1l office there arc too many dist ract io ns, but I mi s the contact with colleagues i ntel"viel\' rcdulld:!llt psychologiGl1 responsible i ll forma t iO l1 SeCl"l· tarr fortuna ll' co nfid ent � She W.IS madc rl'dllndant by a pharmace utiC:I I compa ny I 'm confident abou t t he in ter\,ie\\' Who's rcsponsiblc for recruitmcnt� l' I'm the comp;m}' accountant 's secrl'wry This inform:llion makes me more opt i nl i.� tic 13: Thank YOll A: You arc a market an alyst I belie\'e C: That's right I work in Brussels and I analyse the petroleu m market 1\: What sort of office you have? C: I t's a very modern open-plan office It has work-stations for ;Iuout twentr people in one large area A: Surely that's too many people? C: Not rC;II1>:d1 to get on a plane Also a boarding card (11) to book ( vb) Ibokl to rcserve a flight, hotel, etc Also booked (ad}), q; This hotel is fully booked to borrow (vb) 8.2 I'bor;>o/ to take something for a short time and give it back later, e.g Can borrow your pen Jar a minute? a branch (11) 9.2 /bro:ntf/ an office, shop etc which is part of a larger organization, e.g We have branches in 30 dties a brand (11) 8.3 lbrrendl a commercial name used by a company for itselr or its products, e.g Nescaje is a famous brand oj coffee a break (II) IO.2 /brclkl a pause or i n terruption in an activity e.g We have a 15·minute coffee break eve!}' morning to bring forward ( vb) 6.3 /,bru) 'fo:w;xl/ to change a mecting, ctc to an earlier time or date a brochure company's products or services to build ( vb) /blldl to construct a house, factory, etc Also a a (tI), c.g on appointment with my bonk manager an arrangement (II) 6.1 1;)'rclll�m;)ntJ an agrced plan Also to arrange (vb), e.g We arranged to meet at p.m to attend ( vb) 4.1 /;)'tcndl to be present at, c.g to attend a meeting / conference, etc attractions (II pi) 2.2 /�'tnl!kInzl the places or interest in a city, region or country e.g tourist attractions baggage ( ,,) lUI 2.3 i'b"g'{IJ}/ the busincss of serving food, c.g McDonald's is a catering business a central unit (1/) 12.2/,sentr;>1 'ju:nttlthe main part of a computer which processes information charge ( 11) 4.3 /tfo:qv responsibility for, e.g He's in charge oj the Personnel Department to check ( vb) Itfekl to look at something to see if it is correct, e.g I'll check the reservation details on the computer to check in ( lIb) 1tfek 'm/to arrive and register at a hotel, airport, etc Also to check out (vb), e.g You pay your hotel bill when you check out a checkout (II) 7.2 f'tfckaotJ the place in a shop or supermarkct where }'OU pay a competitor (1/) /k;)rn'petlt;)(r)1 another company which sells the same products or services ,IS you Also to compete (vb) competitive (all}) a competition (II) to complain (vb) 9.3 /bm·plelll/ to say you arc not bappy with something Also a complaint c.g to make a complaint ( If), a component (II) 1.3 Ikom' p;)UIl;)lltl a basic part or element of a machine to computerize (vb) Ik�m'pju:t�n\lzl t o make a process automatic willI the help or computers a conference (II) f'konr�r;)nsl a special meeting where a lot of people discllss their work or to cancel (vb) 6.3 I'ka:nsV to conJerence to confirm (vb) 2.I /bll'fnnl to arranged will not happen e.g We have to cancel the meeting Also a cancellation (II) a candidate (tI) pers 1 J'ka:ndld;)tJ a person who applies ror a job a career (II) 1O.2 1k;)·na(r)/ thc development and progress of your professional lire to carry out (vb) 7.2 l,krert'aotJ to (a job or task) e.g We carried out a market study cash (n) [VI 9.2 IkreII money in notes and coins, e.g Payment in cash only No cheques or credit cords a cashier (11) pers 7.2 /ka.�'II�(r)1 the person who rl'Ccives your payment in a shop or supermarket peoplc doing them receiving money interests, e.g an annual sales decide that something you have to co-ordinate (vb) 1 automatic machine usually person or telephone hne) I�'p:)lntm;mt/ a meeting a t an agreed time and place, c.g.l have building (II) business centre ,scnta(r)! a special room, oftcn in a choose a person for a job Also Congratulatialls on your new appointment, an appointment (II) 10.3 I'braoI:>(r)1 a illustrations, uscd to advertise a to appoint (vb) /�'p;)mt/to an appointment (1/) document of several pages with (II) [V] uncountable noun verb (vb) (II pI) plural noun ( II) pers noun to describe a person say again that YOIl agree wilh a date, meeting reservation, etc Also confirmation (n), c.g a letter oj confirmation consumption (II) [VI 5.2 Ik;)n'sl\lnpInl the quantity of products used, c.g Consumption of wine is decreasing in France Also a consumer (II) pers to consume ( vb) a contract (II) 5.3I'kontra:ktJ a written legal agreement between two people or companies, e.g a work I sales contract convenient (ad;) 6.3 Ibn 'vi:m;)lltl easy or suitable, e.g Is Thursday convenie/lt /ar a meeti/lg? a cost (11) 5.2 lkost/ the amount of money yOll pay for something, e.g the cost oj living Also to cost (vb), c.g The ticket costs £35 a course (II) 4.3 /b:sI a series of lessons c.g a management training course a covering letter (II) 1 l,khV;)rII) '!et;)(r)1 a lettcr, usually handwritten, that you send with your CV when you apply ror a job to create ( vb) 8.3 Ikri'elll to make something new, e.g He created the company in 1988 Also creative (nd;), e.g A wdtef has to be creative a credit note (II) 9.3 I'kred!t ,n;)utl a document you send to a customer when they have paid too much, as an :litcrnalive to paying the monc}, back a currency (II) 9.2 I'kfor::msif the money of a country, e.g The dollar is the currency oj the USA a customer ( II) pefs 1.2 I'k fostJm;)( r)! :l person or company who buys YOllr products or services, e.g a customer service deportment customs (II) [ V I 2.3 I'kAst�mz! the place in an airport, port, etc where your luggage is sometimes checked, e.g He's a customs officer at JFK Airport ( abbre v) 1.2 I,si: 'vi:! a (V curriculum vitae - a document with information about )'our education and work experience, used when applying for a job a database (II) 7.2 I'dcII�,bclsl an organized list of information (names, addresses etc.) on a computcr to deal with ( vb) 1O.2 I'di:1 wli)1 to what is necessary to resolve a problem, complaint, ctc to decrease ( lib) 5.2 /dl'kri:s/ to go down e.g Our tUfllover decreased from 3m to 2m lost year Also a decrease (n) I'di:kri:sI a degree (II) 1 Idr'gri:1 an official diploma from a university or similar institute, c.g on MBA / LalY degree to deliver (vb) 1.3 /dl'hva(r)/ to take or scnd goods to a particular place e.g We will deliver the new machine on 13th August Also a delivery (II) a department ( II) '1.3 /dl'pa:tJll;>llt/ a part of a company which has a • particular function, c.g the sales ; to earn ( lib) 8.2 13:11/ 10 receive personnel deportment money for work or in payment (/I) 2.3 Idl'po:tll1:lnt ,st:l:(r)1 a big shop a department store which sells many different kinds departure ( II) IUj 2.3 /dl'pa:tfa(r)! thc aCiion or timc of leaving, e.g Our departure time will be 2.30 p.m Also a departure gate I lounge (in an airport) (/I) to design ( vb) I l /dl'zallll to draw plans for someth ing, e.g An architect designs new houses Also a designer (II) pers a dessert (II) 3.3 /dl'Z3:tl a swect dish or co ursc in a mcal usually servcd last to develop (vb) 5.1 /d l 'vc ]:lpl to developing faster and more efficient machines Also (II) direct mailing ( II) IUj 9.2 /,d,urekt development ' mcIIII)1 a form of advcrtising where you scn d information by post to spccific people or companies to disagree ( vb) 7.3 /,dlsa·gri:1 to have a different opinion, e.g I disagree with you a discount (II) 10.1 I' d lskauntl an amount of money taken off the normal price, e.g We can give you a discount of 20% to discover (vb) Idl 'sk,\v=>( r)1 to find something new, often by (II) 3.3 /d1JI a particular f'cl!vc!l:l(r)1 = pers (mlj) 9.1 /11l·gel(\)dl busy, employer (/I) not free (on the telephone) , c.g I'm afraid the line's engaged to enjoy (vb) 3.2 lin'(6:'>l/ to take pleasure in something, c.g.1 enjoy playing tennis at weekends to enter ( I ) ( I'b) 5.1 /'cnt ;)( r)1 to start selling products (in a market), e.g We want to enter the South American market (2) ( vb) to put information on a compu ter, e.g to enter text ; data an estimate (n) 9.2 / 'est l lll;)11 a calculation of cost, measurement, etc Also to estimate ( vb) f'cstllllelll an executive (II) 4.3 flg ' zckj:luvl a person in a management position in a company, e.g a senior executive to expand ( 1'b)1.3 I!k 'sp:l! ndf to get bigge r, e.g Our market in Eostern Europe is expanding Also expansion (/I) to expect ( lIb) 6.2 f lk 'spcktf to believe f think thaI something will happen, e.g We expect him to be back by 3.00 experience ( 11) IUj l l company who tr;lI1sp0rls or sells the goods (usually of anOlher company) Also to distribute (vb) activity, e.g He has a lot of experience of sales telephone number in a person's office, e.g Can I have extension 243, please? facilities (/I 1'/) If;)'sllll lzl buildi ngs, e'luipmenl, elc for a 10 shareholders, usually once or twice a year to fail ( I'b) Ifcil/ to be a dividend (11) 8.2 f'dlvldendl I:>(r)1 a person or a flight Ilk'spl:m:>nsl knowledge and express (mlj) 9.3 IIk'spres! a distributor (II) 10.2 f'nckslbll (of easily, c.g flexible working hours tell someone they can no longer dismissed him for bad results to dispatch ( lib) 9.3 /dl'spa:tf/ lo send something to a destination (m/j) Ihat carries you from one floor engaged kind of food prepared in a flexible schedules, etc.) can be changed company Also to employ (lib) an certain W3)', e.g Paella is a Spanish dish to dismiss ( vb) 1.3 Id ls' nusl to elevator (/I) 3.1 (Am) an apparatus in a building a person who works for a America a dish usually in a hotel, with equipment for t aking exercise (Brit lift) an employee (II) pers 1.2 hm'pbli:1 accident, e.g Columbus discovered /'(Itn:>s interest 10 another change somcthing to make it beller or largcr, e.g We are (II) 2.1 ru:ml a small gymnasium, for a loan, e.g to earn a salol}' ; an of soods a fitness room computers, e.g He's the IT someone you havc invitcd to Manager he's responsible for the IT deportment an item (II) 9.3 "l I taml one i n list of things, e.g an item on on order form ; invoice ; agenda your house for a meal, ctc to join ( vb) 8.1 lc5:Jm/ to start qua ntities e.g This graph shows our sales month by month last year pers 3.3 /gestl a guest ( I ) ( 11) (2) ( 11) hOlel pers a person to hang u p staying in a ( vb) 1O.2 /ha:IJ·Apl to working (for a company ) , e.g She Joined Compaq in 1995 a journey (II) 3.1 f'qp:nil the aCi of put the pholle down at Ihe end going from one place to another, of " call e.g The Journey took three hours by cor the head office (II) / , hed 'oflsl the nlbll (of a lellcr or document) impossible to read to improve (lIb) 4.1 hm'pru:v/ to get beller or make somelhing beller, c.g He wants to improve his English Also an improvement (II) 8.2 J' m k AIll/ lhc an income Iype words and numbers to land (vb) 2.3 Il;l!ndl (of a pl;llle) to arrivc at yom destination short time, e.g to hire a car; temporary staff a hoarding ( 11) I ' ho:dIlJI (II) 12.2 i'ki:b:::l:dl Ihe part of the computer you use to a keyboard ( 11) mone}' you carn from all j)omccs (mlj I adl') 7.1 Ilcltl :lfter the expected or lIsual lime, e.g They late arrived late, so they missed the meeting to launch ( vb) 7.3 /b:n tfl to Slart selling {a new prod uct or service} Also a launch ( II) c.g the launch of a nelY product a lawyer (II) pcrs 4.3 /'blj:>{r)1 someone whose job is to help people with legal problems a lease (II) 10.1 Jli:sl a written agreement 10 rent land or property ( factory, house, etc ) Glossary 173 to lend (vb) 8.2 /lendl to give for a short time, e.g Can you lend me £5, and I'll give it back to you next things to cat in a restaurant, e.g to pick up the phone when it hotel, etc rings (2) a mouse (11) 12.2 /mausl part of ( I'b) 12.2 to collect a persOIl from a place in your car, e.g I'll put you through to the sales deportment a qualification ( I I ) 1 a lift ( I ) (/I) l /l I ftl an apparatlls the computer you usc to select e.g [ picked up my wife at the an oper;lIion without using the station diploma, etc that you receive as from one floor to another (Alii = to move (lib) 10.1 Im u :v/ to change circle divided into sections completing a course or passing an exam Also qualified (mlj), week? in