In this chapter students will be able to: Identify the benefits of patient education and the medical assistant’s role in providing education, describe factors that affect learning and teaching, implement teaching techniques, choose reliable patient education materials used in the medical office,...
CHAPTER 14 Patient Education 14-2 Learning Outcomes (cont.) 14.1 Identify the benefits of patient education and the medical assistant’s role in providing education 14.2 Describe factors that affect learning and teaching 14.3 Implement teaching techniques 14.4 Choose reliable patient education materials used in the medical office 14-3 Learning Outcomes (cont.) 14.5 Explain how patient education can be used to promote good health habits 14.6 Describe the types of information that should be included in the patient information packet 14.7 Describe the benefits and special considerations of patient education prior to surgery 14-4 Introduction • Health education = lifelong pursuit • Encourage and teach healthy habits and behaviors • Medical assistants – Recognize and overcome roadblocks to education – Become comfortable with teaching – Lead others to their highest level of health 14-5 The Educated Patient Is better informed about how to maintain a healthy state Is often more compliant with treatment programs Takes a more active role in medical care 14-6 The Educated Patient (cont.) • Benefits to the medical office – Satisfaction – Follows instructions – Less likely to call with questions, so staff spends less time on the telephone • Medical assistant participation in patient education – Place of employment and scope of practice – Awareness of patient understanding and needs 14-7 Apply Your Knowledge What are the results of patient education? ANSWER: Patients can take a more active role in their health care They are more compliant with the treatment program, stay healthier, and are more satisfied clients of the medical practice 14-8 Learning and Teaching • Learning • Domains of learning Knowledge Cognitive Behaviors Affective Skills Psychomotor 14-9 Apply Your Knowledge ANSWER: Match the following: P Sylvia is taking her medications Cognitive correctly C Sylvia understands the effect of her Affective diabetic diet Psychomotor P Sylvia started exercising to help her keep her diabetes under control A Sylvia has a positive attitude about her ability to control her diabetes C Sylvia is able to recall information about diabetes A Sylvia is motivated to learn 14-10 Teaching Techniques • Types of teaching Factual – Knowledge (cognitive domain) Sensory – Behaviors (affective domain) Participatory – Skills (psychomotor domain) 14-32 Contents of the Information Packet (cont.) • Insurance policies • Patient confidentiality statement • Other information 14-33 Distribution of Patient Information Packet • Give the packet to new patients • Mail the packet to patients • Refer patient to office website 14-34 Apply Your Knowledge Following their office visit, several patients inquire about the credentials of the practitioner seeing them during the visit How can this information be made available to the patients? ANSWER: Add this information to the patient information packet and also placed on the office website 14-35 Patient Education Prior to Surgery • Vital to successful outcomes • Medical assistant – Support and explanations – Verify patient understands information given – Document • Informed consent – Signed – Placed in medical record 14-36 Preoperative Education Increases satisfaction Reduces anxiety and fear Reduces use of pain medication Reduces complications following surgery Reduces recovery time 14-37 Helping Relieve Anxiety • Repeat and reinforce • Stress the positive • Involve family members • Provide contact information • Be reassuring • Verify understanding 14-38 Right Answer! Apply Your Knowledge What are the benefits of preoperative education for the patient? ANSWER: Preoperative education is important to the success of the procedure It helps reduce anxiety and fear, use of pain medication, postoperative complications, and recovery time 14-39 In Summary 14.1 Patients benefit from patient education because it can help them regain their health and independence more quickly The medical office also benefits because patients will be less likely to call the office with questions Educated patients take a more active role in their medical care 14-40 In Summary (cont.) 14.2 Learning occurs in three domains: knowledge,behaviors, and skills The patient must be able to recall the information, have the right attitude and be motivated to learn, and then implement the skills needed to demonstrate that the knowledge is retained 14-41 In Summary (cont.) 14.3 Teaching methods and formats are adjusted for the best possible result depending on patient need and level of understanding The best possible education plan comes from knowing your patient and his needs and abilities, as well as the goal of the instruction Always assess your instruction at its completion and revise the plan as needed 14-42 In Summary (cont.) 14.4 There are a variety of types of patient education materials in medical offices Using already-completed print or electronic patient instruction sheets, ensuring that Internet sources are credible, and obtaining assistance from other healthcare team members are all methods of ensuring reliability of educational materials 14-43 In Summary (cont.) 14.5 Patient education promotes good health by teaching patients the importance of developing healthy habits such as eating properly and exercising regularly 14-44 In Summary (cont.) 14.6 The contents of the patient’s information packet should include an introduction to the medical office, the physician’s qualifications, a description of the practice, an introduction to the staff, office hours, appointment scheduling, telephone policies, payment and insurance policies, a confidentiality statement, and other pertinent information 14-45 In Summary (cont.) 14.7 Educating patients prior to surgery is vital to a successful outcome and involves instructing them on proper procedures before surgery and also having the patient sign a surgical consent 14-46 End of Chapter 14 Apprehension, uncertainty, waiting, expectation, fear of surprise, a patient more harm than any exertion ~ Florence Nightingale .. .14- 2 Learning Outcomes (cont.) 14. 1 Identify the benefits of patient education and the medical assistant’s role in providing education 14. 2 Describe factors that affect learning and teaching... and teaching 14. 3 Implement teaching techniques 14. 4 Choose reliable patient education materials used in the medical office 14- 3 Learning Outcomes (cont.) 14. 5 Explain how patient education can... – Place of employment and scope of practice – Awareness of patient understanding and needs 14- 7 Apply Your Knowledge What are the results of patient education? ANSWER: Patients can take a more