135 test bank for management 7th edition chuck williams

Test Bank for Management 7th Edition Chuck Williams 36 Test Bank True – False Questions 13 Test Bank Free Text Questions 87 Test Bank Multiple Choice Questions Which management theorist

Test Bank for Management 7th Edition Chuck Williams

36 Test Bank True – False Questions

13 Test Bank Free Text Questions

87 Test Bank Multiple Choice Questions

Which management theorist said, “The success of an

enterprise generally depends much more on the

administrative ability of its leaders than on their

As a surgical nurse, Mariah Hopkins has been instructed by

the operating room administrators to use a special, expensive type of gauze only to pack deep wounds Several of the surgeons for whom she works have

demanded that she give them the gauze to use during surgeries because of its absorbency The surgeons do not feel they have to abide by the rules that govern the behavior of other hospital employees Hopkins is

miserable because of the conflicting demands she receives Whose management theories most sp

1 a.Henri Fayol

2 b.Max Weber

3 c.Frank Gilbreth

4 d.Elton Mayo

5 e.Mary Parker Follett

Which of the following statements about the origins of

management is true?

1 a.Job enrichment was developed during the last half of the twentieth century.

2 b.Management as a field of study is only about 125 years old.

3 c.Information management appeared with the first computers.

4 d.The use of management functions would have made the building of the Egyptian pyramids more efficient.

5 e.All of the above statements about the origin of management are true.

As defined by Weber, the goal of bureaucracy is to:

1 a.achieve an organization’s goal in the most efficient way possible

2 b.create sustainable nonfinancial motivation tools

3 c.provide managers with the tools needed to adapt to different situations

4 d.create synergy within the organization’s departments

5 e.provide managers with the general tools they need to assume the various managerial roles

Frank and Lillian Gilbreth are important to management

3 c.realized how the principles of sociology applied to worker performance

4 d.viewed the organization as a system that influenced its environment and that was influenced by its environment

5 e.identified the four functions managers perform

Henri Fayol is responsible for developing _

_ is best known for developing the five functions of

managers and the 14 principles of management

1 a.Henri Fayol

3 c.Frank Gilbreth

4 d.Elton Mayo

5 e.Mary Parker Follett

The Gantt chart:

1 a.was a precursor to the organizational chart

2 b.is a chart that shows when and where tasks need to be completed so that a job can be completed in a timely fashion

3 c.was an early method for breaking jobs down into their smallest common

denominator

4 d.was a major tool of scientific managers and is not widely used today

5 e.is a method for continuous training of front-line employees

In which of the following situations would a Gantt chart be

appropriate to use?

1 a.building a bridge

2 b.installing a local area network for a computer system

3 c.rebuilding a community destroyed by a hurricane

4 d.planning a Mardi Gras parade

5 e.all of these

One limitation of bureaucratically managed companies is:

1 a.the continued adherence to the goal of personal gain

2 b.synergy

3 c.an ever-changing organizational culture

4 d.reliance on favoritism

5 e.their strong resistance to change

Which of the following statements about division of labor is

true?

1 a.Division of labor is a factor in bureaucratic management.

2 b.By using division of labor, managers can assign the best qualified people to perform tasks.

3 c.Division of labor is designed to improve both effectiveness and efficiency.

4 d.One of the reasons division of labor works is because authority is vested in the position, not in the people.

5 e.All of the above statements about division of labor are true.

At about the same time as management theorists were

developing scientific management principles in the United States, Max Weber was in Europe developing:

1 a.human relations management

2 b.group dynamics theory

3 c.systems management

4 d.contingency management

5 e.bureaucratic management

A contractor was feeling defeated because the job he was

working on was so far behind schedule As he looked

at the job site, he saw one worker moving bricks by carrying two at a time from where they were unloaded

to where they were needed He saw another climbing

up a ladder with a few shingles, climbing back down to get more, and then repeating the process _ could

be used to determine how the workers could perform their tasks more efficiently

1 a.Time and motion studies

2 b.Resource assessments

3 c.Workload analyses

4 d.Systems analyses

5 e.Cost-benefit analyses

Which of the following activities indicate the described

company adheres to at least one of the management theories supported by Henri Fayol?

1 a.The company uses time and motion studies to increase production efficiency.

2 b.The company relies on teamwork to get the job done better.

3 c.The company sends all of its managers to school to learn how to manage.

4 d.The company uses nonmaterial and material incentives to get workers to cooperate with each other.

5 e.The company’s managerial hierarchy operates as if there is not one best way to manage a company.

According to Weber, a bureaucracy:

1 a.should be based on the theory of behavioral reinforcement

2 b.allows political connections to determine an individual’s power base within organizations

3 c.is the exercise of control on the basis of knowledge, expertise, or experience

4 d.is the exercise of control by virtue of family connections

5 e.relies on scheduled, periodic corrective actions to operate at its most efficient

Which of the following management theorists created a task

and bonus system that did not punish workers for not achieving higher levels of production?

Frank and Lillian Gilbreth played a critical role in:

1 a.learning how group dynamics influence work efficiency

2 b.reducing employee turnover

3 c.the passage of the Americans with Disabilities Act

4 d.the rehabilitation and employment of disabled workers

5 e.the identification of the various roles leaders play within the organization

Which of the following is NOT associated with Max Weber’s

Which of the following management theorists used his own

personal experiences as a CEO to create his theory of management?

According to Henri Fayol’s 14 principles of management,

_ requires that each employee should report to and receive orders from just one boss

1 a.Use group dynamics to ensure organizational goals are met.

2 b.Give employees rest breaks throughout the day

3 c.Find the one best way for doing each task.

4 d.Divide the work and the responsibility equally between management and workers.

5 e.Scientifically select, train, teach, and develop workers to help them reach their potential.

Which management theorist said, “The greatest waste in the

world comes from needless, ill-directed, and

1 a.Managers realized the importance of synergistic tasks.

2 b.Managers realized the importance of customer relations.

3 c.Low-paid, unskilled workers running machines began to replace high-paid, skilled artisans.

4 d.Skilled jobs were performed in homes rather than in factories.

5 e.Managers learned to use delegation.

Prior to the introduction of _, five workers given an

identical task might use five different methods to

perform the task with some methods being

significantly more efficient than others

The goal of scientific management was to:

1 a.make sure workers did not consider their work boring or repetitive

2 b.decreased wages for individual workers

3 c.eliminate conflict between workers and management

4 d.find the one best way to perform each task

5 e.find different ways to motivate workers

During World War I, battlefield surgery was crude Which of

the following management theorists would most likely have used their understanding of how work is done to help surgeons eliminate unnecessary motions, operate more efficiently, and save more lives by closely

studying how surgeries were performed?

_ occurs when workers deliberately slow down their

pace or restrict their work outputs

Frederick Taylor is famous for:

1 a.developing time and motion studies

2 b.first defining the functions of managers

3 c.developing the 14 principles of management

4 d.creating the principles of scientific management

5 e.doing all of these

87 Free Test Bank for Management 7th Edition Chuck

Williams Multiple Choice Questions -Page 2

Which of the following management theorists helped

develop human relations management?

According to Mary Parker Follett, _ is an approach to

dealing with conflict in which one party deals with the conflict by satisfying its desires and objectives at the expense of the other party’s desires and objectives

According to human relations management:

1 a.success follows from strict adherence to the chain of command principle

2 b.effective managers must be able to perform all four managerial functions simultaneously

3 c.success depends on treating workers well

4 d.efficiency equals organizational success

5 e.people are simply extensions of the machines they operate

Mary Parker Follett believed managers could deal with

conflict in three ways They are:

1 a.domination, compromise, and integration

2 b.accommodation, mediation, and coercion

3 c.coercion, mediation, and integration

4 d.administration, coercion, and negotiation

5 e.facilitation, mediation, and coercion

According to Mary Parker Follett:

1 a.most things that occur in organizations are interrelated

2 b.coordination is a continuing process

3 c.conflict can be beneficial

4 d.integration is the most effective approach to conflict resolution

5 e.all of these are true

According to Chester Barnard, which of the following is an

example of an organization?

1 a.the four authors who co-authored a principles of management textbook

2 b.a basketball team

3 c.the crew working on the construction of a new church

4 d.AT&T

5 e.all of the above

Chester Barnard defined a(n) _ as “a system of

consciously coordinated activities or forces of two or more persons.”

The Hawthorne Studies showed how can

influence work group performance, for better or

worse

1 a.organizational codes of ethics

2 b.group norms and group behaviors

3 c.realistic work quotas

4 d.important work

5 e.merit-based promotion

According to Mary Parker Follett, _ is used to settle or

reduce conflict when each of the parties involved give

up some of what they want

In 1913, the federal government created the _ “to foster,

promote, and develop the welfare of working people, to improve their working conditions, and to enhance their opportunities for profitable employment.”

1 a.National Workers’ Aid Bureau

2 b.U.S Department of Human Resources

3 c.U.S Department of Labor

4 d.National Labor Relations Board

5 e.Bureau of Labor Relations

According to Mary Parker Follett, _ is the easiest way to

deal with conflict for the moment, but it is not usually successful in the long run

When Doug Parker merged the ailing America West and the

twice-bankrupt US Airways, the pilots and mechanics

of the two airlines rebelled at his efforts to combine the two workforces According to Mary Parker Follett, Parker could have used _ to settle the conflict

1 a.integrative conflict resolution

2 b.conflict benchmarking

3 c.dialectical benchmarking

4 d.conflict domination

5 e.conflict coordination

In a departure from mainstream management thinking, Mary

Parker Follett believed:

1 a.rules and procedures should be applied without favoritism

2 b.group dynamics produces positive peer pressure

3 c.conflict could be beneficial

4 d.work specialization was the key to efficiency

5 e.pay should be performance-based

Chester Barnard argued that managers can gain others’

cooperation by completing three executive functions They are securing essential services from individuals, formulating an organization’s purpose and objectives, and:

1 a.monitoring the environment

2 b.handling conflict

3 c.making sure workers know what is expected of them

4 d.creating an equitable motivational system

5 e.providing a system of communication

During the Bank Wiring Room phase of his Hawthorne

Studies, Elton Mayo witnessed behavior reminiscent of the _ Frederick Taylor observed

The _ approach to management focuses on the

psychological and social aspects of work

Tim Smit is a social entrepreneur and is involved in

revitalizing the economy in Cornwall, a region of

England Tim Smit wants to like the people he works with So, applicants for most jobs are asked to perform

in front of him and the team interviewing them—ten minutes of music, dance, juggling, or story-telling Tim Smit says the interview process takes two days, and most job applicants are interviewed by the people who will work under them, as well as alongside them Smit

is most likely to relate best to

With integrative conflict resolution:

1 a.a third party’s decision settles the conflict

2 b.both parties work together to create an alternative solution that includes shared preferences and integrates interests

3 c.both parties involved agree to give up something

4 d.both parties in the conflict are coerced into accepting a less-than-optimal

solution

5 e.peer pressure determines the settlement of the conflict

The Joint Committee on the Accreditation of Healthcare

Organizations (CAHO) has determined that the highest level of teamwork (85 percent) was attributed to

certified RN anesthetists, closely followed by general surgical nurses (83.5 percent) Anesthesiologists rated third in teamwork at 79 percent Surgeons exhibited the lowest level of teamwork at 65 percent It is the belief of the CAHO that coordination of the surgical team is essential to surgical success rates The

management theories of _ would b

The Wagner Act of 1935:

1 a.created a mediation board to handle labor disputes

2 b.established the U.S Department of Labor

3 c.gave workers the right to form unions and engage in collective bargaining

4 d.prohibited the use of favoritism in hiring practices

5 e.banned rate busting

Which management theorist provided managers with a better

understanding of the effect group social interactions and employee satisfaction have on individual and

Which management theorist is best known for his/her role in

the Hawthorne Studies?

_was the management theorist who said, “As

conflict is here in this world, as we cannot avoid it, we should, I think, use it to work for us Instead of

condemning it, we should set it to work for us.”

1 a.Frederick Taylor

2 b.Henri Fayol

3 c.Lillian Gilbreth

4 d.Henry Gantt

5 e.Mary Parker Follett

87 Free Test Bank for Management 7th Edition Chuck

Williams Multiple Choice Questions -Page 3

Today thanks to _, Unverferth, a farm equipment

manufacturer, was able to use computer-assisted

design in the development of its new 12-row subsoiler for cotton production

Phillips-Van Heusen owns or licenses 19 of America’s most

successful apparel and footwear brands Its multiple brands, multiple channels, and multiple price point strategies are designed to provide stability should

market trends such as the economy or consumer taste shift In other words, the company is responsive to its _ environment

5 e.advocacy groups

Nearly all organizations should be viewed as that

interact with their environments and depend on them for survival

The Navy’s Aircraft Wiring Support Equipment Commodity

Program team developed the Aircraft Wiring

Information System This comprehensive database allows the standardization of repair tooling,

specifications, and processes across all Navy and

Marine Corps aircraft The team’s standardization

efforts have reduced the proliferation of tools and

support equipment and realized a total cost avoidance

of $15.9 million This team combined:

1 a.information and contingency management

2 b.administrative and bureaucratic management

3 c.scientific and information management

4 d.information management and operations management

5 e.operations management and scientific management

Which of the following statements describes an advantage of

the systems approach to management?

1 a.It forces managers to be aware of how the environment affects specific parts of the organization.

2 b.It makes managers acutely aware that good internal management of the

organization may not be enough to ensure survival.

3 c.It encourages managers to focus on better communication and cooperation within the organization.

4 d.It forces managers to view their organization as part of a whole.

5 e.All of these describe an advantage of the systems approach to management.

In general, people will be indifferent to managerial directives

or orders if they:

1 a.are understood

2 b.are consistent with the purpose of the organization

3 c.can actually be carried out by those people

4 d.are compatible with the people’s personal interests

5 e.meet all of the above qualifications

5 e.A closed system

When Doug Parker merged his ailing America West and the

twice-bankrupt US Airways under the name US

Airways, one of his peers described him thusly,

“Parker is not an operations guy with jet fuel in his veins.” What is probably meant by this description?

1 a.Parker is not concerned about managing the daily production of airline services.

2 b.Parker believes that the situation dictates what management style to use.

3 c.Parker is most concerned with the social aspects of work.

4 d.Parker wants to locate and use the most efficient way to perform each task associated with flying people to their destinations.

5 e.Parker is more concerned about the subsystems of the airlines that the airline as

a whole.

According to _, the most effective management theory

or idea depends on the kinds of problems or situations that managers are facing at a particular time and

Which of the following would be part of the general

environment for Inchow Environments, Inc., a

manufacturer of fishing lures?

1 a.fishermen

2 b.other manufacturers of fishing lures

3 c.advocacy groups that are opposed to hunting and fishing

4 d.a dramatic increase in the number of retired people

5 e.all of the above

Which of the following statements describes an advantage of

the systems approach to management?

1 a.It simplifies the management process by supporting the principle of unity of command.