94 test bank for management 12th edition robbins

94 Test Bank for Management 12th Edition Robbins Multiple Choice Questions - Page 1 According to the symbolic view, managers have an ________ effect on substantive organizational Which

94 Test Bank for Management 12th Edition Robbins

Multiple Choice Questions - Page 1

According to the symbolic view, managers have a(n)

effect on substantive organizational

Which of the following represents the two views of

managerial impact on the success or failure of the

organization?

1 A) omnipotent and symbolic

2 B) omnipotent and reflective

3 C) symbolic and interactive

4 D) reflective and interactive

D&B Designs has been in the landscape design business in Pleasantville for the past twenty years As the "first mover"

in the market, the company has built a strong market share over the years and is the best-known firm in the area The company strength increased steadily, and now stands at fifty employees Which of the following, if true, would make the

company's business environment more uncertain?

1 A) Homeowners in the area take pride in their gardens and are avid do-it-yourself gardeners.

2 B) Demand for landscaping services dips every autumn and winter.

3 C) A long-time competitor quit the landscape design business last year.

4 D) Zoning laws in the area change as each new city council comes into power.

Which of the following most accurately reflects the

difference between strong cultures and weak

cultures?

1 A) Strong cultures tend to encourage employees to try new approaches to

changing conditions, while weak cultures do not.

2 B) In strong cultures, organizational values are held by top management, while in weak cultures, values are diffused throughout the organization.

3 C) Strong cultures have less of an influence on employee behavior than do weak cultures.

4 D) Company values are more deeply held and widely shared in strong cultures than in weak cultures.

has been described as the shared values,

principles, traditions, and ways of doing things that

influence the way organization members act

3 C) managers are directly responsible for an organization's success or failure

4 D) managers cannot significantly affect an organization's performance because they constrained by the abilities of their employees

Which of the following factors is a sociocultural component

of an organization's external environment?

1 A) education level

2 B) political stability

3 C) behavior patterns

4 D) family composition

Which of the following are the two dimensions of

environmental uncertainty?

1 A) degree of change and degree of complexity

2 B) degree of change and degree of volume

3 C) degree of complexity and degree of impact

4 D) degree of impact and degree of timing

If the components in an organization's environment exhibit minimal change, such an environment is said to be

is evident from this information that the league endorses

a(n) view of management

1 A) symbolic

2 B) omnipotent

3 C) laissez-faire

4 D) democratic

Which of the following statements is true of dynamic and

complex environments?

1 A) They are characterized by a high degree of predictability of change.

2 B) There are usually few components in such environments.

3 C) A high need for sophisticated knowledge of components exists in such

2 B) managers are directly responsible for an organization's success or failure

3 C) managers should allow employees to take part in decision making

4 D) managers have little or no responsibility for an organization's success or failure

Which of the following most accurately reflects the symbolic

view of management?

1 A) Managers are directly responsible for an organization's success or failure.

2 B) Managers have to ensure that every obstacle is overcome on the way to achieving the organization's goals.

3 C) External forces are responsible for an organization's success or failure.

4 D) Employees are directly responsible for an organization's success or failure.

Which of the following factors is an economic component of

an organization's external environment?

1 A) social discontent over the slow recovery of global economies

2 B) fear of chronic fiscal imbalances in government sectors

3 C) societal acceptance of U.S values and ways of doing things

4 D) the sensitivities surrounding severe income disparities, particularly in the United States

The symbolic view of management is based upon the belief

that managers symbolize

1 A) control and influence in developing plans and making decisions

2 B) every aspect of an organization's performance, from the top level to the

operational level

3 C) the fluctuating fortunes of the organization as they alternate between profits and losses

4 D) the take-charge executive who overcomes any obstacle to see that the

organization achieves its goals

Which of the following statements highlights the shared

Grayson's has been in the publishing business for fifty

years In the past two years, the company has noticed that book sales have been tapering off, as more and more

readers prefer formats they can read on e-readers or

smartphones Grayson's needs to analyze the changes in the environment so that it can change its business strategies and meet the needs of the new market It commissions a market research firm to collect information about the recent changes in reading habits Which of the following

questions

1 A) How many books does an individual customer buy in a month?

2 B) What types of books do customers buy in traditional form?

3 C) Which format is more reader-friendly, e-books or traditional books?

4 D) How much do readers spend on e-books in a month?

Which of the following is a characteristic of a dynamic

environment?

1 A) high level of predictability of changes in environmental conditions

2 B) few technological breakthroughs by current competitors

3 C) the presence of new competitors in the market

4 D) little activity by pressure groups to influence the organization

If the components of an organization's environment change frequently, the organization is operating in a

environment

1 A) stable

2 B) secure

3 C) dynamic

4 D) constant

Which of the following environments is characterized by the

highest level of environmental uncertainty?

1 A) a stable and complex environment

2 B) a dynamic and simple environment

3 C) a stable and simple environment

4 D) a dynamic and complex environment

Which of the following factors is a demographic component

of an organization's external environment?

1 A) lifestyles and behavior

2 B) political stability

3 C) geographic location

4 D) stock market fluctuations

In which of the following environments do managers in an organization have the greatest influence on organizational

outcomes?

1 A) stable and complex environments

2 B) dynamic and simple environments

3 C) stable and simple environments

4 D) dynamic and complex environments

The economic environment affects the performance of an organization, as was noted during the recent recession

Which of the following factors is cited as one of the causes

of the recent recession triggered in the home mortgage

markets in the United States?

1 A) high interest rates on mortgages

2 B) massive global liquidity

3 C) lack of leverageability for business borrowers

4 D) difficulty in securing housing credit

is/are called the iGeneration, because they've

grown up with technology that customizes everything to the

Which of the following groups includes individuals who were

born between the years 1946-1964?

1 A) the Silent Generation

2 B) the Gen Y-ers

3 C) the Baby Boomers

4 D) Post-Millenials

Which of the following is NOT true about the environmental

complexity of an organization?

1 A) Environmental complexity increases as the number of competitors increases.

2 B) It is measured in terms of the knowledge an organization needs about its environment.

3 C) Complexity decreases as the number of regulatory agencies increases.

4 D) It depends on the knowledge an organization has about the components of its environment.

Elmo Research & Development has been going through a rough patch lately Turnover has been high and employee morale is at an all-time low Though employees and

competitors hold management responsible for the decline, the CEO does not let the managers go or change the

management style Which of the following could explain this

The component of an organization's external

environment is concerned with trends in population

characteristics such as age, race, gender, education level, geographic location, income, and family

The term is used to collectively refer to any

constituencies in an organization's environment that are

affected by its decisions and actions

1 A) competitors

2 B) shareholders

3 C) unions

4 D) stakeholders

Internal constraints that influence managers' decisions and

actions come from

1 A) the attitudes of customers

2 B) the culture of the organization

3 C) the prevailing political conditions

4 D) the fluctuations in the stock market

63 Free Test Bank for Management 12th Edition

Robbins Multiple Choice Questions - Page 2

According to Swedish researcher Goran Ekvall, which of the following is a characteristic found in an innovative

culture?

1 A) a serious outlook toward work

2 B) intolerance toward uncertainty or ambiguity

3 C) resolution of employee issues based on personal interest

4 D) freedom for employees to express opinions

If you were talking with Todd and asked him what the term

culture meant, he would reply that it is

1 A) the formal rules of an organization

2 B) the nature of products/services offered by the company

3 C) the shared values and practices of the firm

4 D) a set of operational procedures for the company

Todd is concerned with the degree to which managers focus

on results rather than techniques and the processes used to achieve those results In other words, Todd is concerned that the company will emphasize over other

dimensions of the organizational culture

1 A) stability

2 B) aggressiveness

3 C) attention to detail

4 D) outcome orientation

Which of the following guidelines should managers follow

while building a customer-responsive culture?

1 A) precisely defining employees' normal job requirements and ensuring they perform those actions alone

2 B) giving service-contact employees continual training on product knowledge, listening, and other behavioral skills

3 C) designing jobs with rigid rules and procedure that employees should stick to in order to satisfy customers

4 D) preserving the discretion to make day-to-day decisions on job-related activities

at the top level of management

Todd notices that management is very concerned with the effects of outcomes on employees in the organization This means that the management emphasizes the

dimension of the organization's culture

1 A) stability

2 B) people orientation

3 C) aggressiveness

4 D) innovation and risk taking

Which of the following dimensions of organizational culture refers to the degree to which organizational decisions and

actions emphasize maintaining the status quo?

1 A) stability

2 B) attention to detail

3 C) innovation and risk taking

4 D) people orientation

Which of the following is most likely to have a highly

spiritual organizational culture?

1 A) a highly aggressive, competitive business

2 B) a company with high tolerance of employee expression

3 C) a business that focuses strictly on outcomes

4 D) a business that emphasizes centralized control

Which of the following is a characteristic found in spiritual

organizations?

1 A) focus on team development, rather than individual development

2 B) profit-oriented outlook towards all organizational activities

3 C) tolerance towards mistakes and openness with customers and employees

4 D) emphasis on controlling emotions and feelings

The area in which your office operates has been relatively stable in terms of land prices and demand However, you have noticed that demand for housing in the area usually spikes in summer Which of the following best describes

your business environment?

1 A) stable and simple

2 B) dynamic and simple

3 C) stable and complex

4 D) dynamic and complex

Which of the following is a disadvantage of having a strong

organizational culture?

1 A) high employee turnover

2 B) decreased organizational performance

3 C) low loyalty towards the organization

4 D) inability to respond to changing conditions

is a process that helps new employees learn the

organization's way of doing things

1 A) Restructure your organizational hierarchy to improve efficiency

2 B) Acquire or merge with one or more of your competitors

3 C) Maintain the status quo by keeping your business processes constant

4 D) Communicate the situation clearly to all your stakeholders

Which of the following is a criticism of spiritual

organizational cultures?

1 A) inhibition of employees' expressions and emotions

2 B) incompatibility between profits and spirituality

3 C) lack of openness with stakeholders such as customers and suppliers

4 D) absence of employee empowerment

If the mortgage interest rates increase, this would be an example of changing in your external

The term refers to repetitive sequences of

activities that express and reinforce the important values

and goals of the organization

1 A) organizational culture

2 B) corporate rituals

3 C) business ethics

4 D) employee mentoring

Which of the following is a characteristic of an organization

with a strong culture?

1 A) management strives to delink shared values from behaviors as much as possible

2 B) culture conveys consistent messages about what is important to the

organization

3 C) the core set of organizational values is zealously guarded by the management

4 D) emphasis is laid on the future of the organization, rather than acquainting employees with company history or past heroes

The original source of an organization's culture usually

reflects

1 A) the present conditions in which the organization functions

2 B) the composition of its productive workforce

3 C) the degree of success that the organization has achieved

4 D) the vision or mission of the organization's founder

Organizational typically contain narratives about

significant events or people in the organization

1 A) stories

2 B) rituals

3 C) language

4 D) material artifacts

Workplace spirituality has become important in the

contemporary workplace because it

1 A) increases organizational efficiency

2 B) boosts company profits

3 C) gives employees a sense of purpose

4 D) brings religion into business

Which of the following is an example of a corporate

Which of the following would make Mary realize that the

company has a strong culture?

1 A) values are limited to the top management

2 B) culture sends contradictory messages about what is important

3 C) most employees are aware of company history

4 D) shared values and behaviors are not connected

Mary also found out that in order to build a strong new

culture, she should do all but which of the following?

1 A) hire employees who fit in with the company's culture

2 B) develop socialization practices to build culture

3 C) encourage a high turnover rate among employees

4 D) have management make organizational values clear

An innovative organizational culture is characterized by all

of the following, EXCEPT

1 A) freedom

2 B) conformity

3 C) debates

4 D) risk taking