100 test bank for management a focus on leaders 2nd edition

He tells the group that his social and emotional intelligence is high, but he is not very good at controlling his own emotions.. A He is correct to think his social and emotional intel

Test Bank for Management A Focus on Leaders 2nd Edition

20 Test True – False Questions

10 Test Bank Free Text Questions

70 Test Bank Multiple Choice Questions

Google's slogan of "Don't be evil" can be best characterized

as

1 A) primarily a dig at its rival, Microsoft

2 B) a pledge to "do the right thing" in general

3 C) a pledge to avoid criminal behavior

4 D) a promise that Google will never seek profits

The president of a company holds this kind of power

1 A) reward power — because she controls employee pay

2 B) coercive power — because she can force people to do things

3 C) legitimate power — because her power comes from her position

4 D) illegitimate power — because no person should have control over others

What is the first step to prevent a lapse into unethical

behavior?

1 A) Follow your company's code of ethics.

2 B) Avoid situations in which ethics are involved.

3 C) Clarify your own personal code of ethics.

4 D) Go by the rules, no matter what the situation.

Successful leaders see change as this

1 A) an opportunity

2 B) a disruption

3 C) a necessary evil

4 D) a nuisance

Which of the following is NOT a common statement that

helps people rationalize unethical behavior?

1 A) Everyone does it.

2 B) If I don't do it, I'll get fired.

3 C) My boss told me to do it.

4 D) The ends fail to justify the means.

Which statement is true?

1 A) Leaders can only be born, not made.

2 B) You can learn how to be a great leader.

3 C) You cannot learn how to be a great leader.

4 D) Only managers can learn to lead.

In terms of business ethics, be held legally and

ethically responsible for misdeeds

1 A) organizations cannot

2 B) individuals only can

3 C) both individuals and organizations can

4 D) neither individuals and organizations can

Competencies include both intent and and are

always related to

1 A) action; intelligence

2 B) motivation; leadership

3 C) leadership; action

4 D) action; performance

A stakeholder in a company is a party that has

1 A) no interest in the company's ethics

2 B) majority ownership of the company

3 C) minority ownership in the company

4 D) an interest in the company's success or failure

Being able to see the "big picture" pattern in a complicated

situation is this kind of competency

1 A) cognitive

2 B) relational

3 C) technical

4 D) subconscious

What people call intuition is usually just this

1 A) picking up clues from body language, facial expressions, and positioning

2 B) making educated guesses about who a person is and what he or she is likely to do

3 C) inaccurate guessing that has no validity

4 D) a form of extra-sensory perception

Which of these competency categories is NOT a key

component of social and emotional intelligence?

1 A) self-awareness

2 B) self-management

3 C) self-consciousness

4 D) social awareness

Which of the following is NOT one of the three secrets to

becoming an outstanding leader?

1 A) emotional and social competence

3 C) ethics

4 D) corporate politics

Studies conducted by Richard Boyatzis's group determined

that these competencies are the defining factors for effective leadership

1 A) friendliness and sociability

2 B) technical skill and basic intelligence

3 C) knowledge, skills, and flexibility

4 D) emotional and social intelligence

What is a major reason why empowerment is a successful

management approach?

1 A) Employees are more intelligent in today's workplace.

2 B) Employees are more responsible in today's workplace.

3 C) The person who organized the work can make the best decisions in a given situation.

4 D) The person who is closest to the work can usually make the best decisions in a given situation.

Managers can avoid micromanagement by doing this

1 A) monitoring employees as closely as possible

2 B) empowering employees to make their own decisions

3 C) using majority rule for all decision-making

4 D) looking only at the "big picture" and avoiding details

Research indicates that there is correlation

between intelligence and job performance

1 A) no

2 B) little

3 C) a strong

4 D) a reverse

Which of the following describes an ethical dilemma?

1 A) The most profitable solution is difficult to determine.

2 B) Determining "right" and "wrong" is easy.

3 C) Determining "right" and "wrong" is not important.

4 D) Determining"right" and "wrong" is difficult.

In the mid-20th century, researchers turned away from trait

theories that studied who a leader was and moved toward studies that analyzed

1 A) the leader's behavior

2 B) the leader's background

3 C) the leader's goals

4 D) the leader's social intelligence

A manager with a Theory Y view of human nature is more

likely to

1 A) distrust his employees and watch them carefully

2 B) trust his employees and empower them with decision-making ability

3 C) give his employees lifetime job opportunities if they are competent

4 D) institute strict reward systems to induce employees to work hard

The Sarbanes-Oxley Act established strict guidelines

1 A) to prevent corruption in Congress

2 B) to prevent insufficient oversight in company boards

3 C) to promote diversity in company boards

4 D) to eliminate oversight in company boards

The primary force behind coercive power is

1 A) the ability to trade

2 B) valuable rewards

3 C) the threat of punishment

4 D) the power of persuasion

The key to referent power is

1 A) fear

2 B) whom you know

3 C) respect and admiration

4 D) being well-known

The idea of a workplace that is stable and has continuity is

today's world

1 A) a critical component of

2 B) something to insist on in

3 C) not realistic in

4 D) still very important in

Emotions are able to in a process called limbic

resonance

1 A) travel from one person to another

2 B) elevate a person's mood

3 C) interfere with rational thought processes

4 D) cause people to become distracted

These competencies distinguish superior performers from

ordinary performers

1 A) sustaining

2 B) threshold

3 C) differentiating

4 D) undifferentiating

Trait theories of leadership tried to define that

could identify a successful leader

1 A) physical and psychological tests

2 B) habits, customs, and traditions

3 C) physical qualities, such as symmetry

4 D) permanent characteristics, such as intelligence and sociability

Which of the following is NOT included in the social

characteristics category of leadership traits identified

in research?

1 A) trust/credibility

2 B) stewardship

3 C) charisma

4 D) diplomacy

Dogs are often pampered in the United States, while they are

treated little better than rats in some foreign countries What type of ethics is at work here?

1 A) individual

2 B) organizational

3 C) societal

4 D) professional

The profession you choose is likely to have

1 A) its own set of ethical standards

2 B) no set of ethical standards

3 C) a set of ethical standards that conflicts with your personal ethical standards

4 D) a written set of standards that must be committed to memory

The Michigan management studies divided manager

behavior into what two dimensions?

1 A) production-oriented and efficiency-oriented

2 B) people-oriented and production-oriented

3 C) production-oriented and employee-oriented

4 D) effectiveness-oriented and time-oriented

In the Iceberg Model, these factors are hidden "below the

water line."

1 A) motives, traits, and self-concept

2 B) motives, skills, and traits

3 C) traits, knowledge, skills

4 D) self-concept, drivers, skills

Which of the following is an instrumental value?

1 A) love

2 B) ambition

4 D) freedom

Jill Guindon-Nasir of the Ritz-Carlton Leadership Center

believes that effective leaders should NOT be

1 A) authentic

2 B) risk-averse

3 C) continuous learners

4 D) caring

Which of the following is a terminal value?

1 A) creativity

2 B) honesty

4 D) justice

70 Free Test Bank for Management A Focus on

Leaders 2nd Edition McKee Multiple Choice Questions - Page 2

To take advantage of an expiring car warranty, Daniel

claimed that his car had broken down a day earlier than the incident actually occurred Which code of ethics did Daniel violate?

1 A) a professional code of ethics

2 B) his personal code of ethics

3 C) his socio-economic code of ethics

4 D) Daniel did not violate a code of ethics.

Sean is a middle manager attending a leadership seminar He

tells the group that his social and emotional

intelligence is high, but he is not very good at

controlling his own emotions What should the

seminar leader tell Sean?

1 A) He is correct to think his social and emotional intelligence is high because social and emotional intelligence has nothing to do with one's own emotions.

2 B) He shouldn't worry about his deficiency because social and emotional

intelligence is not very important in leadership.

3 C) He is mistaken to think his social and emotional intelligence is high because self- management, or controlling one's own emotions, is a key part of social and emotional intelligence.

4 D) He shouldn't worry because self-control is not a very important part of social and emotional intelligence.

Fiedler's contingency scheme states that since leaders

cannot , the only way to be successful is to

1 A) maintain a constant leadership style; place the leader in a variety of different situations

2 B) change their leadership style; place the leader in a favorable situation

3 C) maintain a constant leadership style; make the followers change their style

4 D) change their leadership style; make the followers change their style

Transformational leaders usually have this above all other

traits

1 A) energy

2 B) drive

3 C) intelligence

4 D) charisma

Which of the following is the most "defensible" case of

rationalizing unethical behavior?

1 A) failing to report a crime because you don't want to get involved

2 B) failing to report a crime because you are too busy

3 C) failing to report a crime because you could implicate people you know

4 D) failing to report a crime because you fear retaliation from the perpetrator

Which statement best describes contingency approaches to

leadership?

1 A) A leader must have certain leadership characteristics.

2 B) A leader cannot change his or her leadership style.

3 C) Different situations require different leadership styles.

4 D) A leader can change his or her leadership style.

In the Iceberg Model, where would a quality like optimism be

located?

1 A) Optimism is a trait, so it would be located "below the water line."

2 B) Optimism is a skill, so it would be located "above the water line."

3 C) Optimism is a trait, so it would be located "above the water line."

4 D) Optimism is a motive, so it would be located "below the water line."

Courageous leaders have the ability to resist and

do what they know is right

1 A) complacency

2 B) competency

3 C) conformity

4 D) conflict

Dawson Consulting is restructuring to make the firm more

profitable Mack, the CEO, is offering monetary

rewards for anyone who brings in a potential client What kind of power is Mack employing?

1 A) legitimate power

2 B) expert power

3 C) referent power

4 D) reactive power

When Jason learns that the "new" car he bought is actually a

refurbished used model, he puts a stop-payment on the check he wrote to the dealership Which code of ethics did Jason violate in this situation?

1 A) Jason did not violate a code of ethics.

2 B) his personal code of ethics

3 C) an organizational code of ethics

4 D) a societal code of ethics

An auto repair technician saw that Susan qualified for a free

oil change, but decided not to tell her about it There is

no law requiring the technician to inform customers of this service, but the company prides itself on "looking out for its customers." Which code of ethics did the technician violate?

1 A) The technician did not violate a code of ethics.

2 B) a personal code of ethics

3 C) an organizational code of ethics

4 D) a societal code of ethics

Which of the following would be considered an initiating

structure of leadership behavior as defined by the Ohio State studies?

1 A) holding an employee brainstorm session

2 B) offering an employee with a sick child the afternoon off

3 C) creating a task rotation schedule for cleaning the employee refrigerator

4 D) implementing a Friday afternoon open-door policy for employee feedback

Beatriz hires a lawyer to sue a company over its unsafe

products The lawyer does not tell Beatriz that he is also on retainer to the same company Which code of ethics did the lawyer violate?

1 A) an organizational code of ethics

2 B) a personal code of ethics

3 C) a professional code of ethics

4 D) a societal code of ethics

According to the Stanford Graduate School's Business

Advisory Council, is by far the most

important characteristic that a leader can have

1 A) self-awareness

2 B) honesty

3 C) humility

4 D) energy

A candidate for a leadership position in a company seems to

have all of the qualifications for the job except self-awareness Should the company hire this person?

1 A) No, because self-awareness is a critical part of social and emotional

intelligence and leadership

2 B) Yes, because self-awareness is only one of many components of social and emotional intelligence

3 C) Yes, because self-awareness and social and emotional intelligence are not critically important to leadership

4 D) No, because a self-awareness and social and emotional intelligence indicates dishonesty in a person

HR has an obligation to

1 A) define and label ethical goals

2 B) develop programs that address issues of ethical leadership

3 C) propose laws governing corporate ethical leadership

4 D) refuse compensation to employees using unethical practices

The idea behind the Path-Goal Theory is to

1 A) suggest a possible goal for employees to let them clear the path of any

obstacles

2 B) allow employees to find their own paths to goals without managerial

interference

3 C) create rigid paths to employee goals that are the same for all employees

4 D) provide a path for employees to a goal and clear the path of any possible

obstacles

What is the biggest drawback to Fiedler's Contingency

Theory?

1 A) Fiedler suggested that the situation determines which leadership style works best.

2 B) Fiedler suggested that leadership styles were permanent, so a leader could not change style depending on the situation.

3 C) Fiedler suggested that leadership styles were not permanent, so a leader would not have a consistent style in any given situation.

4 D) Fiedler suggested that employees' readiness determines which leadership style works best.

Several supervisors at a metals fabrication plant have told

workers that if they don't increase production, they will lose their holiday bonuses What kind of power are the supervisors attempting to use?

1 A) referent power

2 B) coercive power

3 C) impact power

4 D) expert power

Wei is an analyst for an insurance company The firm uses

her data to make all of its business predictions Wei is asking for a special 12-week working vacation What kind of power is she using?

1 A) soft power

2 B) reward power

3 C) coercive power

4 D) expert power

Shanika runs leadership seminars for young managers and

entrepreneurs In a recent session, a young man from

a manufacturing company complained that he was just not a "born leader." How should Shanika respond?

1 A) Tell him that he may not ever be a good leader, but that he can become an effective manager.