105 test bank for human resource management 1st edition phillips

d.Common good standard Which type of culture emphasizes competitive advantage and market superiority.. d.Common good standard Which type of culture emphasizes loyalty and tradition, and

105 Test Bank for Human Resource Management 1st Edition Phillips

Multiple Choice Questions - Page 1

Marriott International’s culture focuses on

executing fundamental ideals of service to associates, customers, and the community

1 a.service is fun

2 b.service is exciting

3 c.spirit to serve

4 d.the spirit of the guest

Which ethical action is the one that best respects and

protects the moral rights of everyone affected by the action?

1 a.Utilitarian standard

2 b.Rights standard

3 c.Fairness standard

4 d.Common good standard

Which ethical action treats all people equally, or at least

fairly, based on some defensible standard?

1 a.Utilitarian standard

2 b.Rights standard

3 c.Fairness standard

4 d.Common good standard

Which type of culture emphasizes competitive advantage

and market superiority?

1 a.Entrepreneurial

2 b.Bureaucratic

3 c.Consensual

4 d.Competitive

The acronym “HPWS” stands for

1 a.high-performance work system

2 b.high-patented work system

3 c.high-performance work strategy

4 d.high-patented work strategy

In a , workers are to a large degree

self-controlled and self-managed

1 a.high-performance work system

2 b.high-patented work system

3 c.high-performance work strategy

4 d.high-patented work strategy

What are the four broad types of organizational culture?

1 a.Entrepreneurial, bureaucratic, consensual, competitive

2 b.Administrative, bureaucratic, consensual, competitive

3 c.Administrative, bureaucratic, consensual, directorial

4 d.Entrepreneurial, bureaucratic, consensual, directorial

Which type of culture focuses on hiring, retaining,

developing, motivating, and making work assignments based on performance data and results?

1 a.Entrepreneurial

2 b.Performance

3 c.Consensual

4 d.Competitive

Which type of culture emphasizes creativity, innovation, and

risk taking?

1 a.Entrepreneurial

2 b.Bureaucratic

3 c.Consensual

4 d.Competitive

A study of new accounting employees found that new hires

stayed an average of 14 months longer in companies with cultures

1 a.entrepreneurial-oriented

2 b.performance-oriented

3 c.people-oriented

4 d.competitive-oriented

Which ethical action shows respect and compassion for all

others, especially the most vulnerable?

1 a.Utilitarian standard

2 b.Rights standard

3 c.Fairness standard

4 d.Common good standard

The market value of companies that use HRM best practices,

including selective recruiting, training, and

employment security, is more than percent

higher than that of firms that do not

1 a.25

2 b.35

3 c.40

4 d.50

believes that the difference between success and

failure in a corporation very often can be traced to the talents of its people

2 b.John Watson

3 c.Thomas Kinkaid

4 d.John Kinkaid

errors are a lack of written rules

1 a.Omission

2 b.Remission

3 c.Commission

4 d.Permission

What are the three types of systemic errors organizations

often make that undermine their ethics efforts?

1 a.Omission, remission, commission

2 b.Mission, omission, remission

3 c.Omission, remission, permission

4 d.Mission, remission, permission

Pressure to meet unrealistic business objectives or

deadlines cause people to compromise an

organization’s ethical standards percent of the time

1 a.69

2 b.57

3 c.48

4 d.36

Restaurants that schedule their highest performing servers

to during the busiest shifts are focused on culture

1 a.entrepreneurial

2 b.performance

3 c.consensual

4 d.competitive

Which type of culture emphasizes formal structures and the

correct implementation of organizational procedures, norms, and rules?

1 a.Entrepreneurial

2 b.Bureaucratic

3 c.Consensual

4 d.Competitive

An organizational can have a strong influence

on behavior when employees develop a shared

interpretation of the organization’s policies, practices, procedures, and goals and develop shared

perceptions about which behaviors are expected and rewarded

1 a.strategy

2 b.values

3 c.culture

4 d.approach

What specifies expected and prohibited actions in the

workplace and gives examples of appropriate

behavior?

1 a.Code of ethics

2 b.Social ethics

3 c.Social conduct

4 d.Code of conduct

The norms, values, and assumptions of organizational

members are called the organizational _

1 a.strategy

2 b.normalization

3 c.culture

4 d.approach

“The way we see and do things around here” is often a

casual way to define organizational _

1 a.strategy

2 b.normalization

3 c.culture

4 d.approach

What is the ethical action that best balances good over harm

by doing the most good or doing the least harm?

1 a.Utilitarian standard

2 b.Rights standard

3 c.Fairness standard

4 d.Common good standard

Which type of culture emphasizes loyalty and tradition, and

encourages employees to stay with the organization for a long time?

1 a.Entrepreneurial

2 b.Bureaucratic

3 c.Consensual

4 d.Competitive

errors are the pressures to make unethical

choices

1 a.Omission

2 b.Remission

3 c.Commission

4 d.Permission

Sports teams like the New York Yankees and Pittsburgh

Steelers consistently excel because of their strong culture

1 a.entrepreneurial

2 b.performance

3 c.consensual

4 d.competitive

The standards of moral behavior that define socially

acceptable behaviors as right or wrong are known as

1 a.policy

2 b.ethics

3 c.laws

4 d.strategies

How well people fit with an industry’s and organization’s

influences how satisfied they are with their careers

1 a.culture

2 b.strategy

3 c.values

4 d.approach

A is also known as a involvement or

high-commitment organization

1 a.high-performance work system

2 b.high-patented work system

3 c.high-performance work strategy

4 d.high-patented work strategy

The challenge of managing workplace is

complicated by the diverse values of today’s global workforce

1 a.policy

2 b.ethics

3 c.laws

4 d.strategies

News headlines often suggest that behavior is

more common than you might think

1 a.principled

2 b.unethical

3 c.ethical

4 d.tactical

Which ethical action is consistent with certain ideal virtues

including civility, compassion, benevolence, etc.?

1 a.Utilitarian standard

2 b.Rights standard

3 c.Fairness standard

4 d.Virtue standard

errors are the failure to follow sound,

established operational and ethics practices

1 a.Omission

2 b.Remission

3 c.Commission

4 d.Permission

A(n) culture that stifled innovation and risk

taking is thought to have contributed to Nokia’s

declining market share

1 a.entrepreneurial

2 b.performance

3 c.bureaucratic

4 d.competitive

Starbucks is a good example of a(n) culture

1 a.entrepreneurial-oriented

2 b.performance-oriented

3 c.people-oriented

4 d.competitive-oriented

Business strategies can be reinforced or undermined by

their fit with the firm’s _

1 a.strategy

2 b.values

3 c.culture

4 d.approach

74 Free Test Bank for Human Resource Management

1st Edition Phillips Multiple Choice Questions - Page 2

The revenue divided by the total number of employees is

called

1 a.revenue per employee

2 b.return on investment

3 c.revenue per innovation

4 d.return on employee

Effective planning is essential to the success of

a merger or acquisition

1 a.diversity

2 b.talent

3 c.performance

4 d.succession

The number of individual or group performance goals met or

exceeded divided by the total number of performance goals is called the percent of performance goals

1 a.engaged in

2 b.not met

3 c.met or exceeded

4 d.accepted

is the glue that keeps employees committed to

the organization and focused on making the change effort successful

1 a.Ethics

2 b.Performance

3 c.Trust

4 d.Diversity

Employee participation in initiatives can motivate

employees and generate good ideas

1 a.community social responsibility

2 b.corporate social responsibility

3 c.corporate social accountability

4 d.community social accountability

Average customer ratings of employee customer service

performance is called

1 a.absence rate

2 b.cost per hire

3 c.customer service ratings

4 d.cost for absent customers

The total annual workers’ compensation cost divided by the

average number of employees is called the workers' compensation cost

1 a.frequency

2 b.per employee

3 c.per injury.

4 d.rate

The value of a program or intervention’s benefits minus the

total cost divided by the total cost times 100 is called the return on

1 a.innovation

2 b.invention

3 c.investment

4 d.profit

As many as _ percent of mergers fail to accomplish their

objectives

1 a.95

2 b.85

3 c.75

4 d.55

The total cost of employee health care divided by the number

of covered employees is called the health care cost per

1 a.engaged employee

2 b.employee

3 c.full-time employee

4 d.innovation

Recruitment costs/(cost of compensation + benefits) is

called the

1 a.absence rate

2 b.cost per hire

3 c.customer service ratings

4 d.cost for absent customers

The International Organization for Standardization has

created a variety of standards that help organizations meet their environmental and objectives

1 a.stakeholder perspective

2 b.social responsibility

3 c.social perspective

4 d.stakeholder responsibility

In some cases, companies are acquired because the

acquiring company needs the _of the other company

1 a.talent and skills

2 b.culture

3 c.culture and diversity

4 d.diversity

One of the most important factors in successfully creating

organizational change is the creation of a culture of

1 a.ethics

2 b.trust

3 c.performance

4 d.diversity

have an enormous impact on the ultimate

success or failure of a merger or acquisition

1 a.Employees

2 b.Committees

3 c.Changes

4 d.Trainers

When organizations adopt , they develop a

broader and longer term perspective in their decision making

1 a.a stakeholder perspective

2 b.corporate responsibility

3 c.corporate perspective

4 d.stakeholder accountability

To be most effective, should be tied to business

goals and drive employee behaviors

1 a.rates

2 b.vacancy

3 c.revenue

4 d.metrics

The average years of service at the organization is called

1 a.performance

2 b.engagement

3 c.innovation

4 d.tenure

The number of job offers accepted divided by the number of

job offers extended is called the job offer rate

1 a.acceptance

2 b.engagement

3 c.innovation

4 d.tenure

Number of employee absences / (average number of

employees during the period ´ the number of

workdays) is the

1 a.absence rate

2 b.cost per hire

3 c.customer service rating

4 d.cost for absent customers

What is a decision-making guide that describes the highest

values to which an organization aspires?

1 a.Code of ethics

2 b.Social ethics

3 c.Social conduct

4 d.Code of conduct

The puts responsibility above shareholder value

or profitability

1 a.stakeholder perspective

2 b.corporate responsibility

3 c.corporate perspective

4 d.stakeholder accountability

Depending on the nature of a , some employees

are likely to lack the willingness or even ability to

support a new strategy

1 a.strategic change

2 b.strategic planning

3 c.critical change

4 d.critical planning

The number of employees leaving divided by the average

number of employees during the same period is called the

1 a.vacancy rate

2 b.employee turnover

3 c.rate of return

4 d.turnover rate

Percent of sales coming from products introduced in the last

five years is called

1 a.performance

2 b.engagement

3 c.innovation

4 d.tenure

is increasingly included as a factor in

performance evaluations and merit pay increases

1 a.Corporate social responsibility

2 b.Community social responsibility

3 c.Corporate social accountability

4 d.Community social accountability

The number of days to fill a vacant employee position is

called time to

1 a.fill

2 b.invest

3 c.employee

4 d.vacate

Rolling out a new benefits program is one of the most

common managed by HRM

1 a.strategies

2 b.concepts

3 c.theories

4 d.changes

HR managers assure that cultural issues are recognized and

addressed before, during, and after the

1 a.planning

2 b.performance

3 c.merger

4 d.training

issues are a frequent reason for derailed

mergers

1 a.Ethics

2 b.Performance

3 c.Cultural

4 d.Diversity

Employees need to change their for an

organizational change effort to succeed

1 a.behaviors and conduct

2 b.behaviors and goals

3 c.objectives and goals

4 d.objectives and conduct

Involving employees in a management effort can

improve their commitment to the change

1 a.control

2 b.concepts

4 d.culture

Profit divided by the total number of employees is called the

1 a.employment profit

2 b.employee profit rate

3 c.profit per employee

4 d.performance profit rate

One common stimulus to organizational _ is a

merger or acquisition

1 a.ethics

2 b.performance

3 c.trust

Considering the interests and opinions of all people, groups,

organizations, or systems that affect or could be

affected by the organization’s actions is called

_

1 a.corporate responsibility

2 b.stakeholder perspective

3 c.corporate perspective

4 d.stakeholder accountability

What are the phases of a merger or acquisition?

1 a.Post-combination, combination, and solidification and assessment

2 b.Recombination, combination, and solidification and assessment

3 c.Pre-combination, culture, and solidification and assessment

4 d.Pre-combination, combination, and solidification and assessment

What is it called when businesses show concern for the

common good and value human dignity?

1 a.Corporate social responsibility

2 b.Community social responsibility

3 c.Corporate social accountability

4 d.Community social accountability

is the level of employee satisfaction with the

company

1 a.Performance

2 b.Engagement

3 c.Innovation

4 d.Tenure

True - False Questions

It is important to remember that “unethical” is the same as

“illegal.”

1 True

2 False

A code of ethics is a decision-making guide that describes

the highest values to which an organization aspires

1 True

2 False

Ethics is the standards of moral behavior that define socially

acceptable behaviors that are right as opposed to

wrong

1 True

2 False

It would never be appropriate for the culture of a company to

be compared to a person’s personality

1 True

2 False

The culture of a company could be compared to a person’s

personality

1 True

2 False

Communication is not a critical issue in the success of a

merger or acquisition

1 True

2 False

Performance culture focuses on firing, driving forces,

motivating, and making work assignments based on goals and results

1 True

2 False

Business strategies can be reinforced or undermined by

their fit with the firm’s culture

1 True

2 False