Test Bank for Human Resource Management 9th by Noe Edition 25 Test Bank True – False Questions 10 Test Bank f Free Text Questions 54 Test Bank Multiple Choice Questions Which of the
Trang 1Test Bank for Human Resource Management 9th by Noe Edition
25
Test Bank True – False Questions
10
Test Bank f Free Text Questions
54 Test Bank Multiple Choice Questions
Which of the following HRM practices involves helping
employees understand how their jobs contribute to the finished product?
1 A Work design
2 B Performance management
3 C Training
4 D Staffing
5 E Compensation
Sustainability refers to the ability of a company to:
1 A meet its business needs at the cost of environmental responsibilities.
2 B pursue economic goals despite social and ethical concerns.
3 C develop socially responsible strategies at the cost of profits.
4 D sacrifice its business and other needs to support the needs of its competitors.
5 E meet its needs without sacrificing the ability of future generations to meet theirs.
Which of the following is one of the four characteristics of an
ethical, successful company?
1 A The company gets the best deals, even to the detriment of its vendors.
2 B It has a vision that employees may relate to but cannot use in their day-to-day-work.
3 C The company emphasizes mutual benefits in its relationship with customers, clients, and vendors.
4 D It works on the belief that one's own interest comes before considering interest
of others.
5 E It allows flexibility of ethical norms when the financial stakes involved are very high.
Which of the following HR competencies focuses on the
ability to manage interactions with and between others with the specific goal of providing service and
organizational success?
1 A Relationship management
Trang 22 B HR technical expertise
3 C Organizational navigation
4 D Ethical practice
5 E Business acumen
Which of the following arguments states that companies
develop reputations on favorability as prospective
employers for women and ethnic minorities?
1 A System flexibility argument
2 B Marketing argument
3 C Employee attraction argument
4 D Problem-solving argument
5 E Creativity argument
Which of the following is true of virtual teams?
1 A They are typically situated in the same location.
2 B They usually work in the same time zone.
3 C They can work well without relying on technology.
4 D They do not include partnership with competitors.
5 E They allow projects to be worked on 24 hours a day.
Exporting jobs from developed to less developed countries
is known as _
1 A insourcing
2 B offshoring
3 C reshoring
4 D onshoring
5 E homesourcing
Organizations that pursue a _ strategy pursue the "triple
bottom line" of economic, social, and environmental benefits
1 A business
2 B corporate
3 C sustainable
5 E profit
Jake, the CEO of a company, appraises his managers based
on how well they empower their employees Which of the following managers is Jake likely to rate the
highest in this regard?
1 A Ben, who gives clear instructions to his subordinates and expects them to follow the orders exactly as given
Trang 32 B Melody, who asks her subordinates to always check with her before making any decisions
3 C John, who prefers that members of his team always report to him what they do through the day
4 D Zara, who assigns responsibility to her subordinates and intervenes only when there is a need
5 E Dave, who assigns complete authority to his subordinates and does not offer any guidance
A company competes for the Malcolm Baldrige National
Quality Award If it is evaluated based on how senior executives create and sustain vision, values, and
mission, it is likely that the company is being judged
on the criterion of _
1 A strategic planning
2 B workforce focus
3 C customer and market focus
4 D operation focus
5 E leadership
Which of the following statements is true about the
Sarbanes-Oxley Act of 2002?
1 A In case of noncompliance, it limits charges to heavy fines; it does not include prison terms for executives.
2 B Organizations spend millions of dollars each year to comply with regulations under the Sarbanes-Oxley Act.
3 C It imposes no criminal penalty for corporate governing and accounting lapses.
4 D Retaliation against whistle-blowers is not included as a violation under the law.
5 E It was passed in response to illegal and unethical behavior by employees toward the management.
Which of following is true of lean thinking?
1 A It is a way to do minimal work with highest attention and care for details.
2 B It aims to deliver the best customer service while compromising on volume and quantity.
3 C It is a way to create quality products and services using maximum resources.
4 D It aims to do more with less effort, time, space, and equipment.
5 E It is discouraged by training and quality programs.
Which of the following is true of cloud computing?
1 A It allows companies to lease software but not hardware.
2 B Employees are not aware of the location of the databases.
3 C Company data that is stored on the public cloud can be is accessed by the public.
4 D It can be accessed only through computers; other gadgets cannot be used.
5 E It requires an external system to retrieve data from the cloud.
Trang 4Which of the following statements is true about Generation
X?
1 A It includes people who were born between 1925 and 1945.
2 B It grew up much before the personal computer was invented.
3 C It values skepticism and informality.
4 D It is called the "me" generation.
5 E It prefers close supervision and has a lot of patience.
Which of the following arguments states that diversity of
perspectives and less emphasis on conformity to norms of the past should improve the level of
resourcefulness?
1 A System flexibility argument
2 B Marketing argument
3 C Employee attraction and retention argument
4 D Problem-solving argument
5 E Creativity argument
According to emerging changes in the employment
relationship, which of the following benefits do
employees typically not expect to be provided by employers?
1 A Flexible work schedules
2 B Comfortable working conditions
3 C More autonomy
4 D Employability
5 E Job security
Mentoring relationships are an example of _ capital
1 A social
2 B customer
4 D intellectual
5 E financial
Tacit knowledge is an example of _ capital
1 A social
2 B customer
3 C human
4 D intellectual
5 E financial
Trang 5Which of the following HRM practices involves employees
receiving feedback?
1 A Work design
2 B Performance management
3 C Training
4 D Staffing
5 E Compensation
Which of the following HRM practices involves employees
participating in peer interviews?
1 A Work design
2 B Performance management
3 C Training
4 D Staffing
5 E Compensation
Which of the following major dimensions of HRM practices
involves training employees to have the skills needed
to perform their jobs?
1 A Vision and mission of human resources
2 B Managing the human resource environment
3 C Acquiring and preparing human resources
4 D Compensating human resources
5 E Assessment and development of human resources
Which of the following is a core value of TQM?
1 A Methods are designed to meet the needs of external customers and not internal customers.
2 B A few select employees in an organization are given training in quality.
3 C Processes are designed such that errors are detected and corrected
immediately after they occur.
4 D The company promotes cooperation with vendors and customers to hold down costs.
5 E Managers measure progress with feedback based on qualitative observations.
When companies are trying to meet the shareholders' and
the general public's demands to act more ethically and environmentally responsible, they are recognizing the importance of _
1 A a balanced scorecard approach
2 B performance management
3 C total quality management
4 D social responsibility
5 E cultural responsibility
Trang 6Distribution channels are an example of _ capital
1 A social
2 B customer
4 D intellectual
5 E financial
Trade secrets are an example of _ capital
1 A social
2 B customer
4 D intellectual
5 E financial
Which of the following is a characteristic of people of the
baby boomer generation?
1 A They surrender to establishments.
2 B They lack social conscientiousness.
3 C They do not conform to rules.
4 D They are considered to be workaholics.
5 E They focus on maintaining a hierarchy even at the cost of justice.
When considering a balanced scorecard that depicts a
company from a(n) _ perspective, the critical HR indicators are employee satisfaction with HR
department services and employee perceptions of the company as an employer
1 A learning
2 B internal
3 C financial
4 D customer
5 E innovation
Which of the following activities is part of the assessment
and development of human resources dimension of HRM practices?
1 A Training employees to have the skills needed to perform their jobs
2 B Identifying human resource requirements
3 C Ensuring that HRM practices comply with federal, state, and local laws
4 D Creating an employment relationship and work environment that benefits the company
5 E Creating pay systems as well as providing employees with benefits
Trang 7Which of the following arguments states that heterogeneity
in decisions potentially produces better decisions through a wider range of perspectives and critical analysis?
1 A System flexibility argument
2 B Marketing argument
3 C Employee attraction argument
4 D Problem-solving argument
5 E Creativity argument.
Which of the following is a prediction about legal issues
regarding employment in the U.S.?
1 A The emphasis on eliminating discrimination is likely to end.
2 B The focus will turn away from pre-employment tests.
3 C There will be more focus on criminal background screening.
4 D There are likely to be lesser challenges to race discrimination.
5 E There will be less emphasis on discrimination against veterans.
An HR dashboard is a series of indicators that:
1 A only HR managers have access to.
2 B requires communication via an extranet.
3 C allows the public to understand the HR policies of a company.
4 D enables workforce analytics and evidence-based HR.
5 E helps managers hire new employees based on secondary data.
Which of the following HRM practices involves rewarding
employees based on their team's performance?
1 A Work design
2 B Performance management
3 C Training
4 D Staffing
5 E Compensation
Which of the following, if true, would support reshoring as a
strategy for a U.S firm?
1 A Decreasing labor costs overseas
2 B Increasing wage costs in the United States
3 C Increasing public support in the United States for offshoring
4 D Increasing transportation costs
5 E Decreasing cost of living overseas
In high-performance work systems:
1 A previously established boundaries between employees and customers remain intact.
Trang 82 B managers and employees work together, while vendors and suppliers work independently.
3 C line employees are trained to specialize in individual tasks.
4 D employees do not communicate directly with suppliers and customers.
5 E line employees interact frequently with quality experts and engineers.
Which of the following people would be categorized as part
of the external labor market with regards to Phoenix Inc.?
1 A John, who works for Phoenix Inc as a full-time employee
2 B Rachel, who works for Phoenix Inc and is looking for a new job
3 C Pete, who is an employee at a direct competitor of Phoenix and is not looking for a new job
4 D Roger, who is unemployed and not looking for employment
5 E Keith, who works for Jupiter Inc and is seeking employment elsewhere
Which of the following is true of a balanced scorecard?
1 A It indicates the value of a company based on its competitive demands.
2 B It depicts a company from the perspective of internal and external customers.
3 C It measures a company's performance based on the business strategy adopted
by it.
4 D It should not be used to link HRM activities and a company's business strategy.
5 E It guides companies to increase the time spent on new product and service development.
Which of the following arguments states that companies with
the best reputations for managing diversity will win the competition for talent?
1 A System flexibility argument
2 B Marketing argument
3 C Employee attraction and retention argument
4 D Problem-solving argument
5 E Creativity argument.
_ is a companywide effort to continuously improve the
ways people, machines, and systems accomplish
work
1 A The Six Sigma process
2 B Total quality management
3 C Quality control
4 D The process decision program
5 E The activity network
Trang 9Which of the following dimensions of HRM practices
involves ensuring that HRM practices comply with
federal, state, and local laws?
1 A Vision and mission of human resources
2 B Managing the human resource environment
3 C Acquiring and preparing human resources
4 D Compensating human resources
5 E Assessment and development of human resources
Which one of the following is true about the Six Sigma
process?
1 A It focuses on the end product of employee satisfaction.
2 B It terminates once the processes have been brought within the Six Sigma standards.
3 C It strives to attain quality through supervision of daily work and not through training.
4 D It discourages employees from lean thinking.
5 E It aims to create a total business focus on serving the customer.
A company whose employees have high engagement is
likely to have _ when compared to a company with low employee engagement
1 A lower retention
2 B lower empowerment
3 C poorer customer service
4 D lower productivity
5 E lower turnover
Which of the following is a prediction about legal issues in
the workplace in the U.S.?
1 A Workplace safety will receive lesser attention.
2 B HR professionals will work independently without legal counsel.
3 C There will be no penalty for not providing health care coverage.
4 D Reporting and inspection requirements will decrease.
5 E Health care reform will drive compliance issues.
When an HR professional is evaluated on how well she
embraces inclusion and how effectively she works
with diverse populations, she is being evaluated on her competency in _
1 A organizational navigation
2 B HR technical expertise and practice
3 C global and cultural effectiveness
Trang 104 D business acumen
5 E critical evaluation
Which of the following is a concern caused by Gen-Y
generation employees using social networking tools?
1 A Knowledge sharing is suppressed
2 B Creating online expert communities
3 C Loss of expert knowledge
4 D Best practices are not shared
5 E Lower productivity
Which of the following acts sets strict rules for businesses
especially for accounting practices that require more open and consistent disclosure of financial data and CEOs' assurance that the data is completely accurate?
1 A Gramm-Leach-Bliley Act
2 B Glass-Steagall Act
3 C Sarbanes-Oxley Act
4 D Dodd-Frank Act
5 E McCarran-Ferguson Act
Which of the following statements is true about the
composition of the U.S labor force in the next
decade?
1 A Immigration will cease to affect the size and diversity of the workforce.
2 B The largest proportion of the labor force is expected to be in the age group of 16-24 years.
3 C The percentage of highly skilled immigrants will continue to remain lower than the percentage of low skilled immigrants.
4 D The median age of the labor force will increase to the highest number ever.
5 E The high cost of health insurance and decrease in health benefits will cause many employees to quit working.
Which of the following arguments emphasizes that reactions
should be faster and cost less?
1 A System flexibility argument
2 B Marketing argument
3 C Employee attraction and retention argument
4 D Problem-solving argument
5 E Creativity argument
Which of the following is true of how different generations
view each other?
1 A Millennials may think Generation X managers are good delegators.
2 B Generation X managers may think that Millennials lack self-confidence.