Organizational Behaviour 9th Edition84 Free Test Bank True – False Questions 68 Free Test Bank Multiple Choice Questions The relatively new field of research that has emerged with the ob
Trang 1Organizational Behaviour 9th Edition
84 Free Test Bank True – False Questions
68 Free Test Bank Multiple Choice Questions
The relatively new field of research that has emerged with the objective of identifying internal systems and structures that are associated with successful companies is called:
1. the organizational behaviour systems perspective
2 the comparative organizations perspective
3 the organizational learning perspective
4 the organizational effectiveness perspective
5 the high-performance work practices perspective
Organizational behaviour knowledge:
1. originates mainly from models developed in chemistry and other natural sciences
2 accurately predicts how anyone will behave in any situation
3 is more appropriate for people who work in computer science than in marketing
4 helps us to understand and influence the behaviours of others in organizational settings
5 None of the answers apply
Which of the following relates to the perspective that
organizations are open systems?
1. The organization adjusts its services to satisfy changing consumer demand
2 The organization finds a substitute resource in anticipation of a future shortage of the resource previously used to manufacture the product
3 Production and sales employees coordinate their work activities to provide a more efficient work process
4 The organization changes its products to suit customer needs
5 All of the answers are correct
Trang 2Which of the following typically results in a loss of
organizational memory?
1. The processes used to make a unique product are incorrectly documented
2 The company lays off nearly one-quarter of its workforce
3 The company sells one of its divisions (including employees in that division) to another organization
4 All of the answers are correct
5 The processes used to make a unique product are incorrectly documented and thecompany lays off nearly one-quarter of its workforce
According to the author of Canadian Organizational
Behaviour, organizational behaviour knowledge:
1. should never be used to influence the behaviour of other people
2 should be used mostly by managers and senior executives
3 should never replace your common sense knowledge about how organizations work
4 is relevant to everyone who works in organizations
5 should never be used to influence the behaviour of other people and should be used mostly by managers and senior executives
Organizational memory is best described as:
1. the total terabytes of hard disk space available on computers throughout an organization
2 the ability of senior executives to recall important information about the company's products, services, and employees
3 the storage and preservation of intellectual capital within an organization
4 the ability of employees throughout the organization to recall important informationabout the company's products and services
5 the extent to which potential customers are able to recall specific products and services provided by an organization
Intellectual capital consists of:
1. knowledge that employees possess and generate
2 the knowledge captured in an organization's systems and structures
3 the value of the organization's relationship with customers
4 All of the answers are correct
Trang 35 knowledge that employees possess and generate and the knowledge captured in
an organization's systems and structures
The organizational learning perspective states that an
organization's effectiveness depends on:
1. extracting information and ideas from the external environment and through experimentation
2 ensuring that knowledge is shared throughout the organization
3 ensuring that employees effectively use the knowledge available to them
4 All of the answers are correct
5 ensuring that knowledge is shared throughout the organization and that
employees effectively use the knowledge available to them
Which of the following is included in the open systems
perspective of organizations?
1. Inputs
2 Subsystems
3 Outputs
4 Feedback from the environment
5 All of the answers are correct
Two of the most widely mentioned high-performance work practices in organizational behaviour are:
1. effective recruitment and hiring practices
2 ethical business practices and corporate social responsibility
3 avoiding counterproductive work behaviours and increasing workforce diversity
4 minimizing political behaviours and encouraging cooperation among
organizational members
5 increasing employee involvement and job autonomy
As part of the knowledge management process,
experimentation mainly affects:
1. measuring intellectual capital
2 knowledge acquisition
3 organizational memory
4 knowledge sharing
5 unlearning
Trang 4Knowledge management is an extension of:
1. traditional accounting methods of measuring corporate assets
2 the organizational learning perspective of organizational behaviour
3 Page 23 of 50microeconomic principles of supply and demand
4 the efficiency model of industrial engineering
5 None of the answers apply
Intellectual capital refers to:
1. how much money an organization spends on training and development
2 the stock of knowledge that resides in an organization
3 the percentage of information available that is actually used productively by the organization
4 the total cost of computers and other ''intelligent'' machines in the organization
5 the cost of hiring a typical employee
Which of the following is an example of knowledge
acquisition?
1. Surveying employees about their attitudes towards recent corporate changes
2 Developing a training program for employees to learn the latest software for their jobs
3 Encouraging employees to share their knowledge with coworkers
4 Hiring people who bring valuable knowledge that is not available from current employees
5 All of the answers are examples of knowledge acquisition
Which of these statements about the field of OB is FALSE?
1. Organizational behaviour scholars study individual, team, and structural
characteristics that influence behaviour within organizations
2 The field of OB has adopted concepts and theories from other fields of inquiry
3 Organizational behaviour emerged as a distinct field around the 1940s
4 Given the specific utility of the field, OB is useful for the managers in the
organizations and not the employees
5 OB scholars study what people think, feel, and do in and around organizations
Trang 5Which of the following best describes the high-performance work practices perspective?
1. Organizations that want to be effective should strive for "one best practice"
strategy
2 A particular action may have different consequences depending on the situation
3 All organizations should be viewed as being made up of many different parts which contribute to high performance
4 Effective organizations incorporate several workplace practices that leverage the potential of human capital
5 All of the answers are correct
The open systems perspective of organizational behaviour states that:
1. organizations take their sustenance from the environment and in turn affect that environment
2 organizations can operate efficiently by focussing on what they do best and ignoring changes in the external environment
3 people are the only important and valued organizational input
4 organizations should be viewed as machines with one working part
5 All of the answers are correct
Which of these statements about the field of organizational behaviour is TRUE?
1. Organizational behaviour emerged as a distinct field during the 1980s
2 The origins of some organizational behaviour concepts date back to Plato and other Greek philosophers
3 Information technology has almost no effect on organizational behaviour
4 The field of organizational behaviour relies exclusively on ideas generated within the field by organizational behaviour scholars
5 The origins of organizational behaviour are traced mainly to the field of economics
Trang 6A technology company wants to move into the field of
wireless communications Unfortunately, few of its
employees know enough about the basic technology to acquire emerging knowledge about that field or to launch a separate business unit to enter that market With respect to learning about wireless technology knowledge, this
organization has:
1. too much structural capital
2 low organizational memory
3 high human capital but low relationship capital
4 too much of an open system
5 low human capital
Organizations can retain intellectual capital by:
1. transferring human capital into structural capital
2 encouraging employees to take early retirement
3 discouraging employees from communicating with each other
4 All of the answers are correct
5 None of the answers apply
Which of these statements about the field of organizational behaviour is FALSE?
1. Organizational behaviour scholars study individual, team, and structural
characteristics that influence behaviour within organizations
2 Leadership, communication, and other organizational behaviour topics were not discussed by scholars until the 1940s
3 Organizational behaviour emerged as a distinct field around the 1940s
4 The field of OB has adopted concepts and theories from other fields of inquiry
5 OB scholars study what people think, feel, and do in and around organizations
Which organizational behaviour perspective discusses inputs, outputs, and feedback?
1. Mechanistic perspective
2 Open systems perspective
3 Goal-attainment perspective
Trang 74 Organizational learning perspective
5 Stakeholder perspective
ACME Software Ltd has developed a training program to make employees more aware of how their job performance affects customers and other employees within the
organization This training program relates most closely with which of the following concepts?
1. legal entities that must abide by government regulations and pay taxes
2 physical structures with observable capital equipment
3 social entities with a publicly stated set of formal goals
4 groups of people who work interdependently towards some purpose
5 any social entity with profit-centred motives and objectives
The amount of outputs relative to inputs in the organization's transformation process is referred to as:
Trang 8A computer maintenance company wants to ''capture'' the knowledge that employees carry around in their heads by creating a database where employees document their
solutions to unusual maintenance problems This practice tries to:
1. transform intellectual capital into knowledge management
2 transfer human capital into structural capital
3 prevent relationship capital from interfering with human capital
4 reduce the amount of human capital
5 transfer structural capital into relationship capital
Organizational memory refers to:
1. its ability to hire more people with good memorization skills
2 its level of current knowledge so it can bring in new knowledge from the
environment
3 its storage and preservation of intellectual capital
4 its ability to unlearn knowledge
5 its ability to conduct memorable work
Twice each year, a major car parts manufacturer brings
together production and engineering specialists from its eight divisions to discuss ideas, solutions, and concerns This helps to minimize the ''silos of knowledge'' problem that exists in many organizations This practice is primarily an example of:
Which of the following is a form of knowledge acquisition?
1. Hiring job applicants
2 Research and development
Trang 93 Information sessions where employees describe to colleagues unique incidents involving customers.
4 All of the answers are correct
5 Hiring job applicants and research and development
Organizations should ''unlearn'':
1. in many situations involving organizational change
2 whenever new knowledge is brought into the organization
3 whenever the organization shifts from communities of practice to experimentation
in the knowledge acquisition process
4 All of the answers are correct
5 None of the answers apply
Which of the following perspective is consistent with the concept of organizational effectiveness?
1. Open systems perspective
2 Organizational learning perspective
3 High-performance work practices perspective
4 Stakeholder perspective
5 All the answers are correct
Eastern University performs a daily computer search
through newspaper articles to identify any articles about the university or its faculty members University administrators use this information to receive feedback about how the
public reacts to university activities In knowledge
management, searching for newspaper articles and other external writing about the organization is mainly a form of:
Trang 10Which of the following is NOT a concern expressed with respect to high-performance work practices (HPWP)
perspective?
1. HPWPs increase work stress for employees
2 Even when HPWPs are successful, management is reluctant to share the financialbenefits with workers
3 The HPWP perspective lacks theoretical understanding of why such practices improve performance
4 HPWPs satisfy shareholder and customer needs at the expense of employee being
well-5 The HPWP perspective fails to consider the impact of such practices on the environment and society
68 Free Test Bank for Canadian Organizational
Behaviour 9th Edition by McShane Multiple Choice Questions - Page 2
Which of the following is NOT considered an individual
outcome in the integrative model of organizational
2 It improves job satisfaction
3 It makes employees feel more empowered
4 It reduces costs for the employer
5 It reduces pollution
Trang 11To form research questions, collect data, and test
hypotheses against those data organizational behaviour scholars rely on:
Employees, suppliers, and governments:
1. are organizational stakeholders
2 are rarely considered in organizational behaviour theories
3 represent the three levels of analysis in organizational behaviour
4 are excluded from the open systems anchor
5 All of the answers are correct
Which of the following statements is FALSE?
1. Employment relationships are shifting towards the idea that companies must provide employees a high degree of job security, possibly even a job for life
2 Generation X employees bring somewhat different values and needs to the
workplace than those of baby boomers
3 The workforce is becoming more diverse
4 Successful firms increasingly rely on values rather than direct supervision to guideemployee decisions and behaviour
5 More work-life balance is an emerging issue in the employment relationship
The contingency anchor of organizational behaviour states that:
1. we should have a second OB theory to explain the situation in case our first choicedoesn't work
2 OB theories must view organizations as systems that need to adapt to their environments
3 there is usually one best way to resolve organizational problems
4 a particular action may have different consequences in different situations
5 All of the answers are correct
Trang 12Virtual work:
1. is more common in Canada than in the United States
2 occurs when job applicants are asked to pretend they are performing the job in theinterview setting in order to determine their ability to perform that work
3 tends to improve an employee's social involvement in the organization
4 can potentially reduce employee stress
5 None of the answers apply
Which of the following is identified as an emerging field from which organizational behaviour is acquiring new
Which of these statements about globalization and
organizational behaviour is TRUE?
1. Globalization has little or no effect on organizational behaviour
2 Globalization has forced organizational behaviour researchers to study only large multinational businesses
3 Globalization emphasizes the need to recognize the contingencies of effective organizational behaviour practice in diverse cultures
4 Globalization has forced organizational behaviour textbooks to study only
companies with headquarters in North America
5 Globalization has forced organizational behaviour researchers to study only large multinational businesses and forced organizational behaviour textbooks to study only companies with headquarters in North America
According to the multiple levels of analysis anchor:
1. organizational behaviour is mainly the study of how all levels of the organizational hierarchy interact with the external environment
2 OB topics typically relate to the individual, team, and organizational levels of analysis
3 there are eight levels of analysis that scholars should recognize when conducting
OB research
Trang 134 organizational events can be studied from only one level of analysis.
5 our understanding of organizational behaviour increases with the level of
mathematical analysis applied to create the models
What effect does teleworking have in the workplace?
1. Teleworking tends to improve the teleworker's work-life balance
2 Teleworking forces corporate leaders to evaluate employees more from their work results rather than their ''face time''
3 Under some circumstances, teleworking increases the teleworker's productivity
4 Teleworking increases the risk that employees feel socially isolated from each other
5 All of the answers are correct
According to the integrative model of organizational
behaviour, which of the following is classified as an
Personalities, beliefs, values, and attitudes are:
1. secondary categories of workforce diversity
2 primary categories of workforce diversity
3 categories of deep-level workforce diversity
4 not considered categories of diversity
5 a result of generational psychometrics
Corporate social responsibility is most closely related to which of these organizational behaviour trends?
Trang 14Globalization occurs when an organization:
1. actively participates in other countries and cultures
2 serves diverse customers within the firm's home country
3 has a diverse workforce within the firm's home country
4 All of the answers are correct
5 serves diverse customers within the firm's home country and has a diverse workforce within the firm's home country
Which of these statements is consistent with the four
anchors of organizational behaviour?
1. Organizational behaviour theories must apply universally to every situation
2 Organizations are like machines that operate independently of their external environment
3 Each OB topic relates to only one level of analysis
4 The field of organizational behaviour should rely on other disciplines for some of its theory development
5 None of these statements is consistent with the OB anchors
The topic of ethics is most closely associated with:
1. workplace values
2 the scientific method
3 workforce diversity
4 the open systems anchor
5 the contingency approach to organizational behaviour
Stable, long-lasting beliefs about what is important in a variety of situations are:
1. called intellectual capital
2 the foundations of the open systems anchor
3 the main reason why organizations fail to adapt
4 rarely studied in the field of organizational behaviour
Trang 152 OB should assume that the effectiveness of an action usually depends on the situation.
3 OB should draw on knowledge from other disciplines
4 OB should rely on the systematic research methods to generate knowledge
5 OB topics can be studied from multiple levels of analysis
Which of the following concept is most closely associated with corporate social responsibility?
5 All of the answers are correct
The degree to which a person minimizes conflict between work and nonwork demands refers to:
1. life choice balance
2 stress management
3 quality of life issues
4 Personal-professional actualization
5 None of the answers apply
The triple-bottom-line philosophy says that:
1. companies should pay three times more attention to profits than to employee wellbeing
2 the main goal of all companies is to satisfy the needs of three groups: employees, shareholders, and suppliers
3 business success increases by having three times more contingent workers than permanent employees
4 companies should pay attention to local, national, and global customers
Trang 165 companies should try to support the economic, social, and environmental spheres
of sustainability
Values have become more important in organizational
behaviour because of:
1. increased demand for corporate social responsibility
2 increased pressure on organizations to engage in ethical practices
3 direct supervision is expensive and incompatible to today's workforce
4 All of the answers are correct
5 None of the answers apply
Which of the following statements about Canada's
population and workforce is FALSE?
1. More than half of immigrants to Canada over the past decade were born in
4 Canada is becoming a more multicultural society
5 Workforce diversity presents both opportunities and challenges to organizations
Which of the following is an anchor of organizational
5 multiple levels of analysis anchor
Which discipline has provided organizational behaviour with much of its theoretical foundation for team dynamics,
organizational power, and organizational socialization?
1. Sociology
2 Psychology
3 Economics