đề thi toeic mới nhất phần listening and reading test có keys

TRƯỜNG ĐHBK HÀ NỘI TRUNG TÂM NGOẠI NGỮ CLF BÀI KIỂM TRA TOEIC TEST 10 In the Listening test, you will be asked to demonstrate how well you understand spoken English The entire Listening test will last approximately 45 minutes There are four parts, and directions are given for each part You must mark your answers on the separate answer sheet Do not write your answers in the test book PART I Directions: For each question in this part, you will hear four statements about a picture in your test book When you hear the statements, you must select the one statement that best describes what you see in the picture Then find the number of the question on your answer sheet and mark your answer The statements will not be printed in your test book and will be spoken only one time Look at the example item below Example: Statement (B), “The man is working at the desk.” is the best description of the picture, so you should select answer (B) and mark it on your answer sheet Statement (B), "The man is working at the desk." is the best description of the picture, so you should select answer (B) and mark it on your answer sheet 10 PART II Directions: You will hear a question or statement and three responses spoken in English They will not be printed in your test book and will be spoken only one time Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet Example Sample Answer Part III Directions: You will hear some conversations between two people, You will be asked to answer three questions about what the speakers say in each conversation, Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet The conversations will not be printed in your test book and will be spoken only one time, You will hear: You will also hear: 41 Who most likely is the man? (A) A sales clerk (B) A professor Where is the meeting room? (A) To meet the new director (B) It's the first room on the right (C) Yes, at two o'clock (C) A repairperson (D) A physician 42 What does the woman want to do? (A) Receive a refund (B) Buy a present (C) Apply for a job (D) Visit another store The best response to the question "Where is the meeting room?" is choice (B), "It's the first room on the right: so (B) is the correct answer You should mark answer (B) on your answer sheet 43 What does the man suggest the woman do? (A) Phone back later (B) Order a manual (C) Turn on a computer (D) Examine a product Question 11-40: Mark your answer on your answer sheet 44 What is the man's problem? (A) He forgot to order a product (C) He bought the wrong manual (B) He misplaced a contract (D) He was not told about a new deadline 45 When the clients want to see the draft? (A) April (B) April (C) April (D) April 30 46 What will the man probably next? (A) Schedule a meeting (B) Request assistance (C) Purchase a product (D) Order some supplies 47 What are the speakers mainly discussing? (A) A customer (B) A partner (C) A fax machine (D) A graph 48 When is the meeting with the finance head? (A) This morning (B) This afternoon (C) Tomorrow morning (D) Tomorrow afternoon 57 When is the awards dinner? (A) Monday (B) Tuesday (C) Wednesday (D) Friday 58 What does the woman say she will do? (A) Review a contract (B) Repair a microphone (C) Submit an application (D) Call a supplier 49 What will the speakers probably do? (A) Meet a potential client (B) Have a lunch meeting (C) Fax a quarterly report (D) Reschedule an appointment 59 Who is the woman probably speaking to? (A) A bank manager (B) A travel agent (C) A fabric supplier (D) A store clerk 50 Why has the man called the office? (A) To confirm a delivery time (B) To talk about equipment (C) To request a receipt (D) To arrange a meeting 60 Why is the woman calling? (A) To ask about fixing an appliance (C) To discuss a billing error 51 According to the woman, what can Dr Andrews tomorrow afternoon? (A) Look at a brochure (B) Change an appointment (C) Phone back (D) Send an ernail (B) To cancel an appointment (D) To ask about business hours 61 What does the man offer the woman? (A) Speedy delivery (B) Lower prices (C) Free classes (D) In-home maintenance 52 What does the man say he will do? (A) Send a catalog in the mail (B) Phone a parts technician (C) Submit an application (D) Visit the woman's office 53 What are the speakers discussing? (A) An upcoming conference (B) A job opportunity (C) A statistical error (D) A computer problem 54 What does the man probably do? (A) Auto assembly (B) Modeling (C) Data research (D) Legal consulting 62 Why is the man calling? (A) To transfer some money (C) To talk to a specialist (B) To schedule some tests (D) To order a product 63 What does the man need to do? (A) Apply for insurance (C) Phone another clinic (B) Go to a bank (D) Complete a form 64 What does the man ask the woman to do? (A) Send a document by mail (B) Cancel an appointment (C) Email him a form (D) Purchase a fax machine 55 What will the man next? (A) Register for a conference (B) Organize a meeting (C) Research a corporation (D) Put in some overtime 65 Where the speakers probably work? (A) At an insurance office (B) At a university bookstore (C) At a travel agency (D) At a seafood restaurant 56 What are the speakers mainly discussing? (A) A problem with an order (B) A conference schedule (C) A marketing strategy (D) An increase in salary 66 What is the woman waiting for? (A) Delivery of a new fax machine (C) Approval of a bank loan PART IV Directions: You will hear some talks given by a single speaker You will be asked to answer three questions about what the speaker says in each talk Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet The talks will not be printed in your testbook and will be spoken only one time (B) Information from a professor (D) Tuition from a student 67 What does the man ask the woman to do? (A) Send an email (B) Register for a course (C) Check a number (D) Reschedule a meeting 68 Why is the woman concerned? (A) A window will not shut (C) A floor tile is damaged 71 Why is the speaker calling? (A) To reschedule a client's appointment (B) To request a client's address (C) To inform a client of some test results (D) To obtain a health insurance number (B) A fax machine is broken (D) A document is missing 69 What kind of company does the woman work for? (A) Advertising (B) Accounting (C) Legal (D) Medical 70 When will the man start the repair work? (A) This morning (B) This afternoon (D) Next week (C) Tomorrow 72 What will Ms Yoon mostly likely get in the mail? (A) Some medicine (B) An insurance application (C) A medical evaluation (D) A list of specialists 73 What is Ms Yoon advised to if she needs more information? (A) Write an email (B) Phone the clinic (C) Talk to a pharmacist (D) Contact the insurance agent 74 What type of business is this advertisement for? (A) A furniture retailer (B) An art gallery (C) A car manufacturer (D) A fabric supplier 75 What does this business offer at the end of every year? (A) Mileage gifts (B) New clothing (C) Reduced prices (D) Free concert tickets 76 According to the talk, when will this special event conclude? (A) On Tuesday (B) On Friday (C) Next Wednesday (D) Next Thursday 77 What is the main purpose of this announcement? (A) To confirm an appointment (B) To issue a weather warning (C) To advertise a clearance sale (D) To account for a power outage 78 What most likely caused the problem? (A) A traffic accident (B) Severe weather (C) An equipment failure (D) A late delivery 87 What problem does the speaker mention? (A) The items were not delivered on time (B) There was an error with the color of the items (C) There was a mistake on the billing statement (D) The items were delivered to the wrong address 79 What are the listeners asked to do? (A) Remain on the line (B) Phone back later (C) Stay inside (D) Send a fax 80 What is the speaker introducing? (A) A course book (C) A company executive 88 What does the speaker request? (A) A corrected invoice (C) A sewing machine (B) An open forum (D) A new product (B) An updated schedule (D) A mailing list 89 What will Ms Gallagher at the theater? (A) Manage finances (B) Direct plays (C) Sell tickets 81 What is the main subject of this event? (A) Alternative energy (B) International travel (C) European films (D) World trade (D) Advertise shows 90 Where did Ms Gallagher work previously? (A) A movie theater (B) A seafood restaurant (C) An investment company (D) A travel agency 82 What will the audience after 3:30? (A) Sign a petition (B) Fill out a form (C) Ask questions (D) Write a report 91 According to the talk, when does the theater season begin? (A) January (B) August (C) October (D) December 92 What is this advertisement most likely for? (A) A toy store (B) A supermarket (C) A music school (D) A hair salon 83 Why is the speaker giving this talk? (A) To introduce new staff members (B) To announce a raise in pay (C) To appoint a regional manager (D) To explain a system change 93 According to the talk, what is different about this new facility? (A) It has longer business hours (B) It has more staff members (C) It is more spacious in size (D) It offers shorter commute from the market 84 What should employees get from their supervisors? (A) A new ID (B) A new computer (C) An application form (D) A subway map 85 Why would an employee most likely go to general affairs? (A) To cancel a meeting (B) To obtain some instructions (C) To schedule an appointment (D) To collect a work schedule 94 What are listeners encouraged to sign up for? (A) A drawing (B) A business class (C) A credit card 95 What is the purpose of this talk? (A) To announce an award winner (B) To propose new industry regulations (C) To announce a change in company policy (D) To introduce the hotel manager 86 Who is the speaker most likely calling? (A) A fabric outlet (B) A food supplier (C) A used-car dealer (D) An electronics store (D) A baseball game 96 Who is the speaker? (A) An employee at a car dealership (C) The CEO of a company 98 Why does the woman thank Mr Briggs? (A) For sending a fax (B) For organizing a meeting (C) For paying a bill (D) For delivering a talk (B) A researcher at a laboratory (D) The vice-president of an organization 97 Why is Soomi Choi most likely being recognized? (A) She planned the awards celebration (B) She designed less toxic fuels (C) She helped construct the hotel (D) She advocated enforcing environmental laws 99 Who does the woman most likely work for? (A) A pharmaceutical corporation (B) A government agency (C) A shopping mall (D) An auto manufacturer 100 What does the woman ask Mr Briggs to do? (A) Fund a project (B) Give a presentation (C) Issue an invoice (D) Research a market READING TEST 10 In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions The entire Reading test will last 75 minutes There are three parts, and directions are given for each part You are encouraged to answer as many as questions as possible within the time allowed You must mark your answers on the separate answer sheet Do not write your answers in the test book PART V Directions: A word or phrase is missing in each of the sentences below Four answer choices are given below each sentence Select the best answer to complete the sentence Then mark the letter A, B, C or D on your answer sheet 101 Did you hear the foreman said about the need for improved safety measures on the building site? (A) which (B) that (C) what (D) why 102 If you are still unhappy and would like to take this complaint, then please speak to our customer service _ Hugo Montoya (A) manager B managed C managerial D managing 103 Do you know how long Darren for HTL International before he came here? (A) has worked (B) is working (C) worked (D) works 104 We regret we no longer accept checks, so pay the enclosed invoice by credit card or debit card (A) also (B) each (C) both (D) either 105 After they disembarked from the ferry, all the passengers had to go customs and immigration before being allowed onto the island (A) through (B) over (C) by (D) into 106 News that the town's only movie theater was going to close was greeted with great by the local people (A) disappoint (B) disappointing (C) disappointingly (D) disappointment 107 Travelers were upset when they heard the announcement that their train had been by poor weather and would not be arriving for another 30 minutes (A) canceled (B) delayed (C) crashed (D) overrun 108 I am responsible for making sure that all the fruit and vegetables we for use in our restaurant are of the highest quality (A) select (B) nominate (C) elect (D) decide 109 Please complete this form carefully and be sure to write at all times (A) tangibly (B) readily (C) legibly (D) eligibly 110 Mr Gonzales is an important client, but two hundred miles a long way to drive just for a brief meeting (A) is (B) are (C) have (D) has 111 In order to cut costs, officials at Fairhaven City Hall decided to outsource waste management operations to a city (A) neighborhood (B) neighbor (C) neighboring (D) neighborly 112 I not agree that the responsibility for this mistake is completely , because there were others involved in the decision, too (A) mine (B) me (C) myself (D) my 113 We decided to the services of a website developer to help us create a more accessible on line presence (A) engage (B) appoint (C) connect (D) assign 114 After a long period of low growth, it appears the recession has finally hit and the situation is starting to affect small businesses (A) economy (B) economic (C) economical (D) economized 115 We were all very tired after working so hard, but when we saw the finished results we knew our efforts had not been (A) wasted (B) hopeless (C) useless (D) misused 116 the favorable exchange rate at the moment, our overseas sales for the last quarter have exceeded all expectations (A) Seeing as (B) Thanks to (C) Given that (D) Provided that 117 Mrs Hwang recently promoted to Assistant Vice President of Human Resources, which is great news (A) is (B) has (C) was (D) did 118 Spare parts for all our coffee machines are available online or from any good kitchen retailer (A) simply (B) easily (C) justly (D) openly 119 We found that everything was with our stay at The Grand Hotel, with the one exception that the room was too cold overnight (A) satisfy (B) satisfied (C) satisfactory (D) satisfaction 120 The graduation ceremony will start 15 minutes, so we need to hurry or we might not get a seat (A) in (B) at (C) on (D) under 121 We regret that since you did not follow the recommended guidelines for servicing your intruder alarm, we cannot offer a .now that a fault has developed (A) refund (B) discount (C) concession (D) reward 122 Thanks to its great design and very clever marketing, our brand of footwear is now widely recognized as the most in the business (A) fashion (B) fashioned (C) fashionable (D) fashioning 123 Any expenses that you incur while officially business must be submitted to the accounts payable department together with the original receipts (A) in (B) at (C) to (D) on 124 Dominga Torres was given an award by the Federation of Women Workers in recognition of her extraordinary to the cause of equal pay for women (A) devotion (B) commotion (C) promotion (D) emotion 125 Initial results look promising, but we need to all the research data very carefully before drawing any conclusions (A) estimate (B) evaluate (C) calculate (D) dedicate 126 After I explained my symptoms to the pharmacist and asked for advice, she me to go and see my doctor as soon as possible (A) will tell (B) was telling (C) tells (D) told 127 Although there is a general agreement in principle to expand operations into Europe, the details of exactly how this can be done are a matter for further (A) discuss (B) discussion (C) discussed (D) discussing 128 Since the network had received so many complaints, it was clear that they did not have option but to withdraw the TV advertisement (A) no (B) any (C) some (D) each 129 Investors have put so much money this project that there is no way we can give up now (A) at (B) into (C) around (D) over 130 I know we have met somewhere before, but I cannot where (A) recall (B) recover (C) reclaim (D) remind 131 Scientists want the results of their study on alternative biofuels early in the new year (A) publishing (B) publish (C) to publish (D) published 132 The DX20 is an old model that we fully expect to phase over the coming months (A) over (B) out (C) off (D) along 133 Industry analysts stated that, due to the incredibly hot summer last year, sales of air conditioning units had been greater (A) ever (B) always (C) never (D) not 134 There can be no way to celebrate our 1000th order than by having a party for all the staff and their families (A) good (B) better (C) most (D) best 135 Personally I liked the presentation, but the people I spoke to said they found it rather dull (A) most (B) most of (C) every one (D) almost 136 Thanks to his enthusiasm and in-depth knowledge, Jason is usually able to potential customers to make an order (A) prevail (B) predict (C) pervade (D) persuade 137 This new desk is very heavy, so I need assistance moving it to the corner office (A) some (B) any (C) an (D) much 138 In light of the severe criticisms leveled against you, I think you owe me a full of your actions (A) moderation (B) designation (C) explanation (D) resignation 139 Reports that interest rates will go up two percent next week are at unconfirmed (A) present (B) current (C) moment (D) recent 10 140 One of the main advantages to being near an airport is that transportation costs for our goods are, of course, much lower than they would otherwise be (A) location (B) locating (C) located (D) locate June 17 Dear Mr Connor, Thank you fot your letter of May 23, I apologize for the difficulty you have……… 141 (A) experienced (B) expected (C) experienced (D) expressed Contacting our Customer Service department We recently had a new telephone system installed and this has caused some disruption In regard to the Go VX12 computer monitor you purchased, please return it to us……… we can determine the problem and repair it 142 (A) and (B) so (C) therefore (D) for If a repair is not possible, we……….a replacement 143 (A) send (B) will send (C) are sending (D) have sent Simply stick the enclosed pre-paid shipping label to the front of the box and mail it to……….as soon as possible 144 (A) we (B) our (C) us (D) ours Once again, I apologize for the time it has taken to deal with this matter Thank you for choosing Go Direct Yours sincerely, Elizabeth Anderson Customer Service Representative PART VI Directions: Read the following texts A word or phrase is missing in some of the sentences Four answers choices are given below each of these sentences Select the best answer to complete the text Then mark the letter A, B, C or D on your answer sheet Questions 145-148 refer to the following advertisement Questions 141-144 refer to the following letter HOBSON OFFICE FURNITURE SUMMER SALE Don’t Miss Our Great Discounts Mr Sean Connor 142 West 17 th Street New York City, NY 10110 Hboson Office Furniture is proud to annouce our annual summer sale Come and……….the largest office furniture store in Manchester, with a wide range of fantastic furniture oak furniture to choose from 145 (A) collect (B) examine (C) browse (D) purchase 11 We have thirty years of experience……… quality furniture to businesses across the UK 146 (A) supplying (B) supplier (C) supply (D) supplied All of our furniture……….from solid oak, and comes fully assembled 147 (A) is made (B) made (C) makes (D) has made Change the look and feel of your office with superb range of furniture, which combines strength and beauty you can only find in natural oak Visit our store today and enjoy up to three years’interest-free credit on your first order! I probably don’t need to……….you, but this is very important We need to have the original invoices for all goods and services that were delivered by June 30 th 150 (A) remember (B) remove (C.) remind (D) remit If necessary therefore, you must contact your supplier to obtain a June-dated invoice After you……….this, please pass the authorized invoice to the Finance Department 151 (A) did (B) have done (C) had done (D) were doing ……….accurate accounting purposes, please keep the Finance Department updated on any supplier discrepancy issues at the end of the year 152 (A) since (B) As (C) For (D) While √ Spend over £1000 and received a free executive chair worth £200! √ all prices includes tax-no hidden extras! √ Free premium delivery service-every item delivered……….the room of your choice! √ 7-day money back guarantee! 148 (A) in (B) at (C) on (D) to Sale starts on Monday, June Questions 149-152 refer to the following memo To: All staff From: Christine Besson Subject: Year End Purchase Invoice Completion PART VII Directions: In this part, you will read a selection of texts, such as magazine and newspaper articles, letters, and advertisements Each text is followed by several questions Select the best answer for each question and mark the letter A, B, C or D on your answer sheet Questions 153-154 refer to the following article With the end of the financial year……….approaching, can you please all go through your Purchase Order books to ensure that all the necessary invoices are included? 149 (A) fast (B) faster (C) fastest (D) faster than KEEP YOUR MONEY SAFE ONLINE 12 Those days more and more people are making purchases online As a result, there is a lot of financial information floating around out there on the internet So, if you’re not doing so already, you need to take measures to protect yourself One rule that is often quoted is never use the same password twice The problem with this rule is that it can be very difficult to remember many different online passwords One solution is to simplify things by using variations on the same theme For example, you could choose passwords that are all the names of streets where you have lived, countries you have visited, your favorite animals, the colors of the rainbow, and so on Adding numbers to the ends of the words will provide even greater password security Experts also warn that consumers should never write down passwords That is, of course, generally true However, forgetting a password can cause a great deal of inconvenience It can be safe to note your passwords, as long as you disguise them in some way Add a few extra letters and numbers at the beginning and end, or “hide” them in a note to an imaginary friend If you write down your passwords, then you should definitely remember to always keep them separate from the accounts they relate to Following a few simple rules can help you to keep access to your money safe and secure From: n.henshaw@cityofcarlington.gov To: Undisclosed recipients Date: Nov 11 Subject: Feedback session Hello All, Sorry, it’s a bit late, but I’m just e-mailing to confirm that the “My Life, My Choice” website launch is arranged for Wednesday the 17 th As for the final feedback session, please come to City Hall at 10:30 tomorrow, I have booked Training Room in that building, because it has around ten computers we can use to check the new website I will make sure that doughnuts and coffee are there to help us all think creatively! We will try to finish by noon Unfortunately, we not have any designated visitor parking If you are driving, you can try to park on East Street (see the attached map) There should be plenty of spaces so hopefully it won’t be too difficult for anyone We will naturally reimburse travel expenses For those of you who are unable to make the session tomorrow, please send your feeback either by e-mailing myself or Katja Weitz (k.weitz@cityofcarlington.gov) Alternatively, you can use the feedback form that I’m attaching Please let us have any feedback by November 15 153 Who is this article intended for? (A) Online shoppers (B) Security experts (C) Website developers (D) Software engineers 154 What is implied about the use of passwords for online security? (A) Many passwords look alike (B) Passwords must be keep secure (C) Some passwords are easy to copy (D) It can be hard to think of new passwords Questions 155-157 refer to the following e-mail E-mail Your views are very important Thank you again for all the ideas, time, and effort you have put into helping with the development of our new website As members of the public, and users of Carlington City Hall services, your suggestions have been invaluable in making our new website more attractive and accessible We hope you like the difference! Looking forward to seeing those that can make it tomorrow Best regards, Nancy Henshaw Strategic Development Manager 13 155 Who is Ms Henshaw writing this e-mail to? (A) Workers at City Hall (B) Computer trainers (C) A group of local citizens (D) The strategic Development Department 156 Which of the following can be inferred about the City Hall website? (A) It has already been redesigned (B) It is currently not very easy to use (C) It does not work on all computers (D) It is different from other websites 157 When will the feedback session take place? (A) On November 11 (B) On November 12 (C) On November 15 (D) On November 17 Registered nurses 2527 2859 88.3 1143 Elementary and middle school teachers 2273 2827 80.4 982 Cashiers 2280 3157 72.2 386 Customer service representatives Maids and cleaners 1213 1873 64.8 598 1267 1416 89.4 396 Childcare workers 1141 1238 92.1 412 Managers 1093 2817 38.8 1176 Accountants 979 1609 60.8 987 Teacher assistants 884 966 91.5 505 158 According to the table, in which occupation are women the least well-paid? (A) Cashiers (B) Maids and cleaners (C) Childcare workers (D) Teacher assistants Questions 158-160 refer to the following information 159 Which of these occupations has the lowest percentage of women? (A) Accountants (B) Customer service representatives (C) Registered nurses (D) Managers 21st Century Employment Trends Women in Work This table shows popular full-time occupations for women in the US, with median weekly earnings by industry sector 160 Which of the following statements is true? (A) Elementary and middle school teachers have the highest salaries (B) Three quarters of customer service representatives are women (C) Female registered nurses earn almost the same as female managers (D) There are more female childcare workers than female secretaries Questions 161 – 162 refer to the following advertisement (in thousands) Occupation Secretaries and administrative assistants Total employed (women) Total employed (men and women) Percent women Women's median usual weekly earnings $ 2941 3014 97.5 667 F1 Translation Services BUILDING BRIDGES BETWEEN YOU AND YOUR CUSTOMERS In international business, it is vital to make sure you get your point across So for reliable translation support, use the professionals F1 Translation Services is a premier translation company with more than 15 years' experience in professional 14 translation If you need to deliver accurate, locally relevant and culturally connected products in any market, we can help No matter where your clients are, or what language they speak, we will help you to succeed in global businesses We have a proven track record in legal, financial, medical, engineering, manufacturing, and technical fields Many of our clients are leading Fortune 500 companies operating worldwide F1 provides: - high-quality, reliable service - accurate translation - speedy delivery - competitive rates - personal service We have a world-class team of language experts from all corners of the globe Call for information about our executive "premium" service, which guarantees your documents translated and returned within 24 hours Contact F1 Translation Services - the only translation service you'll ever need Call 1-888-344-8112 or visit www.F1-translation-services.com 735 Strand Road Mumbai 140 105 India September 25 Dear Mr Shinde, It is with great regret that I am writing to inform you of my decision to resign from Weston Shipping Ltd I intend to leave my current position as Shift Supervisor at the Mumbai branch at the end of next month In accordance with my contractual obligations, my last day will be Oct 31 I have greatly enjoyed my time with Weston Shipping Ltd In the three years I have worked here, I believe I have made a significant contribution to the company However, I now feel that in order to achieve my career objectives, I need to move on to a fresh challenge I would like to express my sincere appreciation for all the support you have given me during my time with the company I especially value the training opportunities I have had while working here, which have allowed me to obtain a higher level of professional qualifications The opportunities for growth you have provided me during my time here will prove useful in my next job as Operations Manager with Asia Maritime Before I move on, I will my best to ensure a smooth handover of my current projects and responsibilities I hope you can understand the reasons for my decision I wish you, and Weston Shipping Ltd., every success in the future 161 What can be inferred about F1 Translation Services? (A) Their low prices mean they are very successful (B) They translate many different types of documents (C)They not translate documents for private individuals (D) Many government departments use their services Yours sincerely, Raymond Cheng Shift Supervisor 162 Which of these claims is NOT made in the advertisement? (A) Clients include many top international companies (B) All translators are fully qualified professionals (C) ocuments can be translated into any language (D) Translations can be made within a single day 163 Why is Mr Cheng leaving Weston Shipping Ltd.? (A) He has found a better job elsewhere (B) He wants more professional support (C) He has reached the end of his contract (D) He wants greater training opportunities Questions 163- 165 refer to the following letter 164 What can be inferred about Mr Cheng? (A) He does not get along with Mr Shinde (B) He has played a big part in Weston Shipping Ltd’s success (C) He intends to leave the region shortly (D) He is better qualified now than he was three years ago Mr Prabhakar Shinde Human Resources Manager Weston Shipping Ltd 15 165 The word "handover" in paragraph is closest in meaning to (A) conclusion (B) report (C) transfer (D} supply Questions 166 – 169 refer to the following memo To: All Staff From: Nigel McGuiness Subject: Cost-cutting As you all know, in these difficult economic times the company is making every effort to save money wherever we can As a result, it has been decided that we will no longer employ an outside cleaning agency We have therefore canceled our contract with Avon Cleaning Services, effective immediately From now on, it is up to all of us to keep our own work areas and offices clean To help with this, one green recycling bin has been ordered for each office These will be delivered next week, and placed in a corner Please make sure that all recyclable trash is placed in this bin Someone from each office needs to be responsible for taking out the trash every collection day (Wednesday for recyclable and Friday for regular trash) Other people can take turns vacuuming and dusting (preferably on Fridays, late in the afternoon) Appropriate equipment, cleaning products, etc will be kept in the large storage cabinet behind the reception desk Department supervisors will draw up a schedule This measure will obviously save us money (around $2,300 per month) We also suspect that the company will end up throwing away less trash, and so this will help us meet our "corporate social responsibility" goal of reducing the waste we generate Thank you for your cooperation 166 What is the main purpose of this memo? (A) To announce the arrival of recycling bins (B) To inform employees of extra responsibilities (C) To encourage workers to reduce waste (D) To introduce a different cleaning agency 167 What is NOT mentioned as a benefit of the new system? (A) It will save money (B) It will reduce waste (C) It will promote recycling (D) It will be easy to manage 168 Who will carry out the tasks? (A) The reception staff (C) All company employees (B) Department supervisors (D) One person from each office 169 The word "measure" in paragraph is closest in meaning to (A) decision (B) result (C) action (D) proposal Questions 170 – 172 refer to the following letter Mountain Business Solutions 387 Broadway Suite 12 Denver CO 80982 Mr Adam Curran Brancaster Academy 162 Bannock Street Denver, CO 80904 January Dear Mr Curran Your Linux D400 Pro Copy Machine is now protected by Mountain Business Solutions Welcome to Mountain Business Solutions, the specialists in office equipment and appliance insurance, providing protection against unexpected repair costs Your warranty is enclosed Your policy number is GTY 009630227 Please keep this number safe, as you will need to mention it if it becomes necessary to call for assistance Please read the accompanying Extended Warranty and make sure that you fully understand the terms and conditions of your insurance plan To make a claim at any time, just follow the instructions in this document As a Mountain Business Solutions customer, you can also call our friendly customer service department, free of charge If you have any queries about your policy, not hesitate to call us during office hours at 1-800-473-8833 All calls are answered within ten seconds Remember, we are here to help 16 are encouraged to develop their own insights This seminar is designed to help future business leaders greatly increase their understanding of this topic Lee Meyer is Professor of Business Ethics at AIBS, and a member of the Institute for Corporate Ethics, He is the author of the hugely popular "Ethics in Business," and is well known for his regular appearances on radio and television You are in good hands with Mountain Business Solutions Kenneth Gimson Sales Director, Mountain Business Solutions P.S Did you know that we can protect all your company's equipment against theft, accidental damage, flooding and fire damage? Coverage is available for all office equipment under eight years old, and is normally renewable for the useful life of the device Call to ask about our comprehensive office-contents coverage 170 What type of document is this? (A) A proposal (B) An advertisement (C) A complaint (D) A cover letter 171 What kind of company is Mountain Business Solutions? (A) A manufacturer of business equipment (B) An insurance company (C) A debt collection agency (D) A computer repair specialist 172 Why might Mr Curran need his policy number? (A) To order other products in the future (B) To help pay any unexpected bills (C) To ask for another quote from Mountain Business Solutions (D) To quote if the copy machine breaks down Questions 173 – 176 refer to the following information Business Ethics Seminar October 11 – 12 Atlanta International Business School Suitable for professionals from any field, this seminar provides a comprehensive introduction to the subject of ethics in business Participants explore the topic from a variety of angles, through in-depth analysis from leading experts in ethics education, articles, case studies, and computer simulation exercises Participants Fee: AIBS Members $900, Non-members $1,395 10% discount for bookings received before September 11 Refunds will be granted if written cancellation is received bye-mail or fax ONLY, and at least 30 days in advance, Please allow 6-8 weeks for a refund An administration fee of 150 USD will apply Travel: From the airport Express Shuttle transportation is recommended The cost is I USD one way per person A cab will take an estimated 15 minutes and cost approximately 20 USD one way By car Follow the signs to Downtown and get on East Street Take the overpass and follow to North Harbor Island AIBS International is adjacent to the Atlanta Pacific Hotel Accommodations: The nearest hotel is the Atlanta Pacific, on Franklin Street AI BS has negotiated a preferential rate of $1 50 (double room, single occupancy) for delegates, Please quote code AP821 X when making your booking, 173 What is the purpose of this information? (A) To promote a new business school (B) To announce a new appointment (C) To publicize a vacation package (D) To advertise an event 174 Which of the following is NOT stated about Professor Meyer? (A) He works at Atlanta International Business School (B) He has written a best-selling book on business ethics (C) He is a famous media celebrity (D) He chairs an important professional organization 17 175 How much will non-members receive if they cancel three weeks before the seminar? (A) $0 (B) $150 (C) $900 (D) $1,245 176 What should people if they want to stay overnight at the Atlanta Pacific hotel? (A) Reserve a room within 30 days (B) Make a reservation bye-mail or fax (C) Quote code AP821 X when booking (D) Go there by Express Shuttle Question 177 – 180 refer to the following fax FAX To: Julia West From: Curtis Elliot Pages: ARMITAGE CHEMICALS, INC Time: 09:35 Date: April 17 Subject: Ms Fouroux Dear Ms West: It was nice speaking to you just now Thank you for appreciating that this can be a stressful business Your efforts to process Ms Fouroux's application are much appreciated As requested, this fax is in further support of Ms Fouroux's application for an H-1 B visa I can confirm that she has been offered a temporary, full-time position at this company, and is due to start work as a Junior Research Engineer in our facility in Columbus, Nebraska on the first of next month She has a Bachelor's Degree in Chemical Engineering, and applicable polyethylene manufacturing experience Her contract is for six months However, we fully expect that she will perform her duties satisfactorily and, assuming this is the case, she will then be offered a permanent position Please be assured that this is a bona fide application As her start date is quickly approaching, I would be grateful if you could process this application without delay, so that Ms Fouroux may start work here as scheduled I understand that all requirements have been met, and all necessary documents have been sent If you require any further information in support of this matter, please get in touch with me directly Thank you once again for your thoroughness in processing Ms Fouroux's application Sincerely, Curtis Elliot Human Resources Manager Armitage Chemicals 177 What is the main purpose of this fax? (A) To make an offer of employment (B) To support a visa to work in the United States (C) To confirm a job applicant's qualifications (D) To thank Ms Fouroux's employer 178 Who most likely is Julia West? (A) Mr Elliot's supervisor (C) A U.S immigration official (B) Ms Fouroux's current employer (D) An engineer at Armitage Chemicals 179 What will probably happen to Ms Fouroux in November? (A) She will be given a permanent job (B) She will leave Nebraska (C) She will be awarded a Master's degree (D) She will be promoted to Research Engineer 180 What does Mr Elliot hope Ms West will do? (A) Deal with the visa application quickly (B) Send more detailed information (C) Approve Ms Fouroux's schedule (D) Provide further support Questions 181– 185 refer to the following notice and memo RENOVATION UPDATE I encourage everyone to take a few minutes to visit the newly refurbished bedrooms on the fifth and sixth floors After three months, work is almost finished The following fifth floor rooms have been completed: 500-520.AII executive 18 bedrooms (500-510) now have king-size beds, and you'll notice 508 and 510 also have luxury spa baths We're calling these "executive deluxe" rooms Guests in all executive rooms now get bathrobes as well The rest of the rooms on this floor are standard double rooms, which now have new double beds, as well as tea and coffee making facilities, too This is something guests in standard rooms have often requested, so we are happy to provide these at last In addition, there are three new "junior suites" on the sixth floor These have super king-size beds and wall-mounted plasma screen TVs Other new features include a mini kitchen with microwave Also on this floor, near the emergency exit stairway, are four new "family rooms" with one double bed and a single each Nick Shelton General Manager To: From: Date: Subject: All staff Jan Summers June Going the extra mail I would like to take this opportunity to stress what a great achievement it has been to get so many bedrooms refurbished in such a short time, with no disruption to guests and no loss of revenue Justin, Shelly and Neil particularly have worked tirelessly to complete this project, and deserve recognition for their efforts, which have been above and beyond their "normal" responsibilities Thanks also to all those who have helped lift furniture, move mattresses, help with deliveries, tidy up after builders, and generally gone" above and beyond" to help this project Please take some time to go and see the bedrooms, so that you can help sell the product We are all proud of the results and think the changes will make a big difference to our guests Thanks, Jan Summers Front of House Manager 181 What does an "executive deluxe" bedroom have that a normal executive bedroom does not? (A) Tea- and coffee-making facilities (B) Bathrobes (C) A spa bath (D) A king-size bed 182 What category of bedroom is Room 520? (A) A standard double room (B) A family room (C) An executive room (D) A junior suite 183 When did the renovation work begin? (A) January (B) March (C) May (D) June 184 In the memo, the word "revenue" in paragraph is closest in meaning to (A) prestige (B) supply (C) control (D) income 185 What does Ms Summers suggest staff do? (A) Help to sell the rooms (B) Tidy up after the builders (C) Visit the refurbished rooms (D) Show guests the rooms Questions 186– 190 fer to the following fax and letter FAX To: GTE Finance From: Henry Fielding Pages: Time: 4:50 Date: March Subject: Credits limit Dear Sir or Madam: Acct no.: 513881083521 6537 I have had a GTE Finance Gold Card for over two years In the past, I only used it for major purchases However, I have now started to use this card for all my regular purchases, both at home and away on business Recently, payment using this card has been rejected on no fewer than six occasions This morning I was extremely embarrassed when a purchase of $49 for a toner cartridge was rejected I just phoned the Customer Care department to find out why I was experiencing this problem, and they said it is because I had gone over my credit limit They told me they couldn't increase it over the phone (I didn't know this because I'd never asked before) and said I had to fax a request to raise the limit As this is my only credit card, it is clear that my credit limit of $2,000 is insufficient for my needs I have a full-time job and usually pay the balance off each month Please authorize an increase in my monthly credit limit to $5,000, and let me know as soon as this is done to avoid causing me further inconvenience and 19 embarrassment Thank you very much Henry Fielding GTE FINANCE 220 Main Street, Winnipeg, MB Canada, RIB 3D9 March Mr Fielding 25 de la Porte St Quebec City G2R IV7 Dear Mr Fielding: I apologize for the difficulty you have had using your GTE Finance Gold Card As was explained to you when you called, payment was refused on each occasion as your credit limit had been exceeded In the interest of protecting your account information, we not process applications for a credit limit increase over the phone Thank you for understanding the need to apply in writing We have now reviewed your account Unfortunately, we are not able to increase your credit limit at this time This is because we have checked your credit history and have identified a risk due to previous hanged, and as you have only been in your current employment for two months, more time is needed to establish eligibility It also appears that that you have two other credit cards, with City Credit and National Union Your account will be selected for review in six months' time We regret that for your own protection we cannot reconsider this decision until then Sincerely, Amelie Dupont Collections Center, GTE Finance 186 Why is Mr Fielding writing to GTE Finance? (A) He needs an additional credit card (B) He wants a higher credit limit (C) He cannot use his credit card (D) His credit card needs to be replaced 187 Which of these claims that Mr Fielding makes is false? (A) He has a full-time-job (B) He has never previously requested a raise in his credit limit (C) He usually pays off the balance every month (D) He only has one credit card 188 In the letter, the word "exceeded" in paragraph is closest in meaning to (A) changed (B) granted (C) discovered (D) surpassed 189 Which of the following is NOT given as a reason for rejecting Mr Fielding's request? (A) He has missed payments in the past (B) He has inadequate employment history (C) He has insufficient income (D) He has changed his spending patterns 190 When will GTE Finance reconsider its decision? (A) In March (B) In May (C) In September (D) In December Questions 191– 195 refer to the following two letters 16202 Westridge Drive Kansas City, KS 65190 Mrs BrendaTimson Global Gateway 164 East Second Street Newton, KS 67341 February 17 Dear Mrs Timson: In response to your advertisement in Ocean Discovery Monthly for a Cruise Sales Consultant, I am enclosing my resume and other supporting documents For the last three years I have worked as a Travel Advisor at Vemon's in Kansas City I believe this has given me the skills I need to fulfill the role of Cruise Sales consultant I am used to dealing with clients and matching them to their ideal vacations As well as booking package vacations, I also manage tailor-made vacations, and regularly make bookings to destinations in Asia, Europe, and other 20 locations worldwide I have a Bachelor's Degree in Hospitality Management from Wichita College As you will see from the enclosed certificates, I am qualified in the use of the Worldplan, Viewdata and Galileo booking systems I have a passion for travel, and have first-hand experience of many popular destinations around the world I consider myself a self-motivated team player, and am proficient in English, written and oral The letters of recommendation I enclose attest to my abilities I would welcome the chance to further my career with Global Gateway Sincerely, Louise Almodovar GLOBAL GATEWAY 164 East Second Street, Newton, KS 67341 March Ms Louise Almodovar 16202 Westridge Drive Kansas City, KS 65 190 Dear Ms Almodovar: Thank you for your interest in Global Gateway, and your recent application for the position of Cruise Sales Consultant I am pleased to inform you that you have been shortlisted and are invited to come in for an interview on Friday, March 16, at 2:30 P.M at our offices We will reimburse any transportation costs you may incur to attend the interview, so please bring any original train or bus receipts with you when you come Please also bring evidence of your academic qualifications, and proof of your right to work in the US (if appropriate) I would be grateful if you could call my personal assistant, Emma Cardew, at 451-2424 to confirm your attendance We look forward to meeting you Mrs Brenda Timson Recruitment Manager 191 What kind of company is Global Gateway? (A) A magazine publisher (B) A ship builder (C) An airline (D) A travel agency 192 What did Ms Almodovar fail to include in her application? (A) A resume (C) Her professional qualifications (B) A diploma (D) Some references 193 Which of the following abilities does Ms Almodovar NOT mention in her letter? (A) She has good communication skills (B) She works well with other people (C) She is experienced in customer service (D) She speaks several foreign languages 194 What can be inferred from Mrs Timson's letter? (A) She is unsure of Ms Almodovar's employment status (B) She will not be at the interview on March 16 (C) She would prefer Ms Almodovar to take the train (D) She is impressed by Ms Almodovar’s qualifications 195 What should Ms Almodovar next? (A) Contact Global Gateway (B) Send more documentation (C) Prepare a shortlist (D) Buy a bus ticket Questions 196– 200 refer to the following article and e-mail Science Park Aims for the Stars by William Raynor Coalport Science Park this week announced the completion of an ambitious program of expansion to the site Begun over a year ago, the work has cost nearly £3 million to complete The park, which was first opened in 2008,'is home to a number of top international research companies The park's Development Director, Dr Bill Townsend, spoke of the transformation, "Coalport Science Park has a world-class reputation for innovation and excellence We have built a stateof-the-art Research and Development Center and a new science laboratory We hope that these facilities will attract more leading companies to the park."Dr Townsend added that there are also three new office buildings, which double the office accommodations for academics and businesses However, the project is not without its opponents Some sources say the latest 21 phase of development cost almost £1 million more than originally planned In addition, there are doubts that the changes will be enough to turn around the fortunes of the ailing development In recent months, declining profits among the high tech sector has resulted in job losses for over 60 workers at the park, leading to concerns about its long-term future From: b.townsend@csp.co.uk To: WilliamRaynor@businessmonthly.co.uk Date: April 18 Subject: Your recent article on Coalport Science Park _ Dear Mr Raynor, I was extremely disappointed to read so many inaccuracies in your article about Coal port Science Park, published in this month's edition of Business Monthly During your visit here, and in our subsequent interview by phone, I made every effort to answer all your questions clearly and in detail The cost of the recent development actually came to £2,750,000 Although true that this is higher than the original estimate of £2.3 million, it is clearly well below the figure given by your "sources." What's more, the job losses you mention relate only to one company, NIC Technologies They have relocated their manufacturing plant to China as part of their global restructuring program This does not mean they are reducing their stake in the park Quite the contrary, they intend to hire more than 80 personnel over the coming months as they expand their Research facility here We are not an "ailing development." I would appreciate it if you could print a correction along the lines noted above in your next issue Sincerely, Dr Bill Townsend Development Director, Coal port Science Park 196 What is the main purpose of the article? (A) To promote a science park (B) To announce job losses (C) To advertise new office space (D) To report on a major development 197 What can be inferred from Dr Townsend's e-mail? (A) He is not happy with Mr Raynor's article (B) Coalport Science Park is in financial difficulty (C) He is employed by NIC Technologies (D) He is worried about the future of the park 198 In the e-rnail, the word "stake" in paragraph is closest in meaning to (A) trust (B) interest (C) potential (D) investment 199 How much did the Coalport Science Park expansion cost? (A) £1 million (B) £2.3 million (C) £2.75 million (D) £3 million 200 Which of these statements about NIC Technologies is true? (A) They plan to close their facility at Coal port Science Park (B) They will soon employ more workers than they had before (C) They manufacture all their products in China now (D) They have been hit by poor profits in the high tech sector Answer key Reading answer key 101 C 111 C 121 A 131 C 141 C 151 B 161 B 171 A 181 C 191 D 22 102 A 112 A 122 C 132 B 142 B 152 C 162 B 172 D 182 A 192 B 103 C 113 A 123 D 133 C 143 B 153 A 163 A 173 D 183 B 193 D 104 D 114 B 124 A 134 B 144 C 154 B 164 D 174 D 184 D 194 A 105 A 115 A 125 B 135 B 145 C 155 C 165 C 175 A 185 C 195 A 106 D 116 B 126 D 136 D 146 A 156 A 166 B 176 C 186 B 196 D 107 B 117 C 127 B 137 A 147 A 157 B 167 D 177 B 187 D 197 A 108 A 118 B 128 B 138 C 148 D 158 A 168 C 178 C 188 D 198 D 109 C 119 C 129 B 139 A 149 A 159 D 169 C 179 A 189 C 199 C 110 A 120 A 130 A 140 C 150 C 160 C 170 D 180 A 190 C 200 B Answer key Listening answer key B 11 B 21 B 31 C 41 A 51 C 61 D 71 C 81 D 91 A C 12 C 22 A 32 A 42 B 52 D 62 B 72 C 82 C 92 B B 13 B 23 B 33 B 43 D 53 B 63 D 73 B 83 D 93 C D 14 A 24 C 34 C 44 D 54 C 64 A 74 A 84 A 94 A A 15 C 25 C 35 C 45 C 55 C 65 B 75 C 85 B 95 A C 16 C 26 B 36 A 46 B 56 A 66 B 76 B 86 A 96 D D 17 B 27 A 37 B 47 D 57 D 67 C 77 D 87 C 97 B A 18 A 28 A 38 B 48 B 58 D 68 C 78 B 88 A 98 D B 19 C 29 C 39 A 49 B 59 D 69 A 79 A 89 A 99 A 10 D 20 A 30 B 40 C 50 B 60 A 70 A 80 B 90 C 100 B 23 ... Research a market READING TEST 10 In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions The entire Reading test will last 75... understanding of this topic Lee Meyer is Professor of Business Ethics at AIBS, and a member of the Institute for Corporate Ethics, He is the author of the hugely popular "Ethics in Business," and is well... builders, and generally gone" above and beyond" to help this project Please take some time to go and see the bedrooms, so that you can help sell the product We are all proud of the results and think