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Welcome to clas s 11B2 Game! Test your memory ! A) DEAR SIR / MADAM: C ) I M SATISFIED WITH THE ’ STAFF OF THANH BA POST OFFICE . B ) YOURS FAITHFULLY, D ) THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE LOOK AT THESE SENTENCES QUICKLY: WHAT CAN YOU REMEMBER ? A) DEAR SIR / MADAM: C ) I M SATISFIED WITH THE ’ STAFF OF THANH BA POST OFFICE . B ) YOURS FAITHFULLY, D ) THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE UNIT9:WRITING A formal LETTER TO EXPRESS SATISFACTION / DISSATISFACTION Nguyen Van An 76 Hoang Van Thu Street Ha Noi city THE DIRECTOR OF THANH BA POST OFFCE TASK 1: Rearrange the following sentences in the correct order of a letter: A) DEAR SIR / MADAM, B) I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE . THEY ARE ALWAYS THOUGHTFUL AND COURTEOUS TO CUSTOMERS C) I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES D) YOURS FAITHFULLY, E) I KNOW YOU AND YOUR STAFF HAVE DONE WELL AND THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE 1 3 2 4 5 part Format Example Part 1 -EXPRESSING YOUR SATISFACTION OR DISSATISFACTION I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE Part 2 -STATING THE REASON FOR WRITING LETTER THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE Part 3 -EXPRESSING YOUR HOPE / WISHES I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES PART FORMAT EXAMPLE 1 2 3 -STATING THE REASON FOR WRITING LETTER I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES -EXPRESSING YOUR SATISFACTION / DISSATISFACTION I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE -EXPRESSING YOUR HOPE / WISHES THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE There are some more useful expressions of satisfaction and dissatisfaction SATISFACTION DISSATISFACTION 1- I’m pleased with . 2-the good point is… 3- I’d like to comment on … 4-I’m writing to express my dissatisfaction with… 5-I’m writing to complain about …. [...]... An 76 Hoang Van Thu Street Ha Noi city THE DIRECTOR OF THANH BA POST OFFCE PART 1: STATING THE REASON FOR WRITING LETTER - I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES PART 2: EXPRESSING SATISFACTION OR DISSATISFACTION - I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE …… -I’m writing to express my dissatisfaction with… PART 3: Expressing your hope / wishes -THIS LETTER IS WRITTEN... pleased with the staff of the Post Office because they are well-trained , thoughtful, and courteous to customers 3) How is the security condition of the Post Office? No one/ keep / motorbikes / bicycles I’m writing to express my dissatisfaction with the security condition of the Post Office because there is no one to keep my motorbike or bicycle Express money tranfer / speedy / secure 4)How are the services . THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE UNIT 9: WRITING A formal LETTER TO EXPRESS SATISFACTION / DISSATISFACTION Nguyen. REASON FOR WRITING LETTER THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE Part 3 -EXPRESSING YOUR HOPE / WISHES I’M WRITING TO