hapter One Marketing’s Role in the Global EconomyChapter Two Marketing’s Role within the Firm or NonprofitOrganizationChapter Three Focusing Marketing Strategy with Segmentation and PositioningChapter Four Evaluating Opportunities in the Changing Marketing Environment Chapter Five Demographic Dimensions of Global Consumer Markets Chapter Six Behavioral Dimensions of the Consumer Market Chapter Seven Business and Organizational Customers and Their Buying Behavior Chapter Eight Improving Decisions with Marketing Information Chapter Nine Elements of Product Planning for Goods and Services Chapter Ten Product Management and NewProduct Development Chapter Eleven Place and Development of Channel SystemsChapter Twelve Distribution Customer Service and Logistics Chapter Thirteen Retailers, Wholesalers, and Their Strategy PlanningChapter Fifteen Personal SellingChapter Sixteen Advertising and Sales PromotionChapter Seventeen Pricing Objectives and PoliciesChapter Eighteen Price Setting in the Business WorldChapter Nineteen Implementing and Controlling Marketing Plans: Evolution and RevolutionChapter Twenty Managing Marketing’s Link with Other Functional AreasChapter TwentyOne Developing Innovative Marketing PlansChapter TwentyTwo Ethical Marketing in a ConsumerOriented World: Appraisal and ChallengesCasesComputerAided Problems