Usin,gapproxJmatenumbers Cre.1tin1effectivevisuals Sayingnumbers T heru l eofsix Presenting•lsualseffecUvely EmphasizingImportantpoints Makingcontrastsanddescribingresult 3 ltJAsyoucense
Trang 2Presentations EXPRESSSERIES
M a r i on G ru ss endorf
OXFORD
VNIV~RSITYrRESS
Trang 3PAGEUNITTITLETOPICSUSEFULPHRASES
sULet'sgetstartedWet(OmlngyotirauienceOpeningapresentation
IntroducingyourselfandStructuringapresentationthetopicOrganizationaldetails(talkingaboutDeaUngwithnervousnesstiming,handouts.questons)Gettinthea die
shows Usin,gapproxJmatenumbers
Cre.1tin1effectivevisuals
Sayingnumbers
T heru l eofsix
Presenting•lsualseffecUvely EmphasizingImportantpoints
Makingcontrastsanddescribingresult
3 ltJAsyoucenseefromt
his
Typesof•lsualsDescribinggrap sandcharts
TalkingaboutvisualsTalkingabouttrends(verbteses.c,eph Interpreting•lsuals adjectivesandadverbs)
Tipsfordescribingtrtnds
42 l::JTosumup Concludingapresentation
Strategiesforagood
SummarizingthemainpointsMakingrecommendationscondulon Phrasesforeffectiveconcluslon
Usingyourvoiceeffetively(stressingwords.maingpauses)
sol:.JAnyquestions?Ha dlingth quesUonandDealingwihquestions
a swersessio Askinpolitequestions
AnticipatingquestionsDealingwithinterruptionsReformingq estions
Trang 4OHowofte doyougivepresen
tationsInyourjob?
@Whodoyounormallypresentto?
(Colloogues,customers,oUierfirms,etc
@)WhenwasthelastUmeyougaveapres
e tationinEnglish
Wasitasuccess?IIyes,why?
IInot,whynot?Explainyouranswer.
OHowdoyoufeelaboutpresentingin foreignlanguage?
@Thinkofanexcellent(orterrible)pre
sentationUintyouhavoattended
WhatmadeItgood(orbad)?
1Listentotheopeningsentencesofthethreepresentatlonsandcompletethetable•
P resenter ' sname
Presenter'sposition/functionTopicofpresentation
Whoisthepresenta onfor?
Pruen t 1 tl ons Prt:sent t l lo n
Whichpresentationsareformalandwhichlessformal?
Trang 57 Thisisextremely - f orallofuswhoaredirectlyininternationalprojectmanageme t.right?
hereatWestonLtd
10T day' s topicwillbeveryimportantfory uas
y urhelptoev luateandselectcandid tesfortrainin
Trang 6Introduce yourself
Sa y w h atthe t
op i c i s
Exp l ainw h ya u d i encewi llbeinterested
O PE NIN G PRESEN T A TIO N
Welcomingtl1eaudience
Goodmorning/afternoon.la iesandgentlemen.Hello/Hi,everyone
Firstofall,letmethankyouallforcomingheretoday
I'mheadorlogisticshereatAirSpares
I'mhereInmyfunctionastheHeadofControlling
SayingwhatyourtopicIs
Asyoucanseeonthescreen,ourtopictodayis••.Today'st
Trang 7STRU TURIN APRCS(NTATION(1)
Mostformal-andmanyinrormal-presentationshavethreemainpartsandfollowthissimpleformula:
ITelltheaudiencewhatyouaregoingtosayl•Introduction
2Sayit!•Mainpart
3Tellthemwhatyous.iidl•Conclusion
Thereareseveralwaysyoucantelltheaudiencewh tyo areg ing1 0say
wo ul d Il k,+ inffnid ew lfl+lnflnltive
TodayI ' d k tot e ll youaboutournewplans.Thism
omlngI 'd li k e tob ri ng youuptodoteon
I ' ll begin bye,plainln thefunc t io
t IIs tarta ff byreviewingourprogress.Aft erthat ' llm o v e o t omynex t p int.
w /11 b +verb·I n g
I' b t a /k i n g balltourg ide/
In s orInternetuse.Duringthenexrhour w e ' llbeloo k l
ng at t h advanta esof hissystem
_J
6 Completesentences1-8withthecorrectformoftheverbandasentenceendingfrombelow.
youontheproposedtrainin proj e cty ouuptodateonSEKO'si n vestmen t p l ans
you owthedatabaseworks
vo ui R9"r,e~·ie ·· efO ti r p 1e s e11 t 1 11a1ketPO S l tlon
atbusinessopportunitiesinAsia
onourfinancialtargetsfo r thedivis i on bytellingyouaboutwhatJane'sgroupisworkin on
Trang 8-9 Lei's1•tM•n • d UNIT1
STRUCTURING PRESENTATION(2)
Thepurposeortheintroductionisnotonlytotelltheaudie cewhoyouare,whatthetal sab ut,andwhyitisrelevantto
them:youalsowanttotelltheaudie ce(briOy)hwthetalkIsstructured.Herearesomeusefulphrasestotalkaboutthe
structure
rv«dlvfdN mypresentation Into three(main) p arts: x, y and1
Inmypresentarlon I'llfocuson rhreemajorIssues.
first(ofa/
Q ,I'll~lookingor , second and third I'll~ginIstartoffby u
p/aining Tl!en / Ntxt / ~trthat, I'llgoonto
finally ,I'lloffersomesolutions.
IThemostcommonwaytostructure
•apresentationIstohav•thrtt
mainparts,andthtnsubdivldtthemInto(three)smallersections
after•all•areas•divided•finally•start•then•third
rllbetalkingtoyoutodayabouttheafte
r-salesserviceplansweoffer.I'll•bydescribingthevariousp
ac agesindetail
-'I' goont oshowyousomecasestudies.i.I'lldisc
ussh wyoucanchoos et he be stp l an t om eet yo ur cu
stomers'n eds
2
I've•mytalkintothreemainparts.Firstors,1"11telly usomethingaboutthehistoryofourcompany.6 thatI'lldescribehowthecompanyisstructuredandfin
ally,Illgiveyo usomedeta saboutourrangeofprodu
8,o urre dev el opmentp r ojec t.
8CompletethesentenceswiththeprepositionsInthebox.about•at•
for•into•or•on•to•with
3Firstorall,I'llgiveyouanoverviewo rfina cialsituation
4First.we'llbelookingthecompany'ssalesInthelasttwoquarters
sInthefirstpartofmypresentationI'llfocu thecurrentprojectstatus
Trang 91 UNIT1 lot\,••siantd
• ' 9 TheprojectmanaaerofIcons tr uctioncompanyIs1Mnaapresenta ti o n to hi scoll e aues Pu t th e
' .enttncesIntherlahtorder.Thenlistenandcheck.
aThismorningI'dliketoupdateyouon
thecurrentstatusofworkattheconstructionsite
T einformationIgiveyouto ay
shouldh lpyouwithplanningyou
rnextsteps
bForthoseofyouwhodon'tknowme,m
ynameisGordonSelfridge.Letmej
ustwritethatdownforyou.OK.I'mthe
projectman g rincharg ofthe
BakTowerbuildingprojectin
Oubai.cI'vedividedmypresentationintothreeparts.dHello,
everyone
e henI'llmoveontotheproblemswe'refacingwith urlocalsupplers
Firstofalt,letmeth nkyouforcoming eretoday.I'mawareth tyo 'reallbusypreparingforheannualmeetingthisweek,soIreallyappreciateyoutakingthetimetobehere
gI'llstartoffbyshowingyousomephotosofthebuildingsiteanddiscussingthepro resswe'vemadesinceJanuary
hMttalk h uldtakeabout30minutes.Pleasefeelfeetointerruptmeata ytimewithquestio s
I'lle dwithsomeideasforreducin labourcoststh twe'vebeenlookinginto
Oh,anddon'tworryabouttaking otes.I'llbehan ingoutco iesofthePowerPointsldes
lt " "'4o t efte rHqite
s t iol'IJ ditr i"!9presW 'l tiOl'I,p r ese t "t io"' O K
c
30 m i >U<tufor presw , t i4>1. ; YlJ.114ryp ro3res 1 "' "d e si""'- th ree "' " j "' p rt.s
Trang 10UNIT1••~&•Istart•d
10
Look1g1lnatthesesentencesfromthepresentationandreplacethehlghllshledwordswithwordsorphr
1sesfromthebox
afterthat•.begiTf •I'm•realize•responsiblefor•sections•turn
1I'llstarto ffbyshowingyou -'1-.'.1.b1 •.9 _ l'" t n , y _ •o h w l n y _ u o _ • •
2I'vedividedmypre entationintothreeparts
3Forthoseofyouwhodon'tknowme,mynameisGordonSmith
-4ThenI'llmoveontotheproblems
sI'mtheprojectma agerinchargeofourDubaibuildingproject. -
-6I'mawarethatyou'reallbusypreparingfortheannualmeeting -
ORGANIZATION
Thefinalpartoftheintroductiondealswiththeorganizationorthetalk:h wtongitwilllast,wh thertherewillbeh
andouts.andhowquestionswillbehandled
nming
Mypresentationwilltakeabout20minutes
Itshouldtakeabout30minutestocovertheseissues
Handouts
Doeseverybodyhaveahandout/brochure report?
Pleasetakeone,andpassthemon.Don'tworryabouttakingnotes.I'veputalltheimportantstatistic
sonahandoutforyou.I'llbehandingoutcopiesofthePowerPointslidesattheendormytalk
I' emailthePowerPointpresentationtoyou
Questions
T he r ew ill betimerorquestionsaftermypresentat i on.
Ifyouhaveanyquestio s.reelfreetointerruptmeatanytime.Feelfree
toaskquestionsatanytimeduringmytalk.
11Matchthetwop1rtstomaketypicalsentencesfromtheIntroductio
I Forthoseoryouwhodon'tknowme,\ a totakenotes.Everythingisontheh ndout
3 Thiswon'ttakemore c ImBobKayInchargeofthesoftwaredivision
4 I'llb passin out d askquestionsatanytime
5 Thispart fthepresentationwilltake e forquestionsaftermytalk
7 There'snoneed g handoutsInarewmin tes
Trang 11-formakingpeopleinyourcompanyawareofhealthandsafetyissues.Howwouldyou
-GETTINGTHEAUDIE N CE'SA TTE N TIO N
arenow b uy i ngeu ros i nsteadofdollars
in creased b y 600% i nEuropes in ce2002 ?
Ten!hemastoryoranecdoteIrememberwhenIan nde ameetingInParis••••Ataconf
GivethemaproblemtothinkaboutSupposeyouwantedtosetupanewcallcentre.Howw
ouldyougoaboutit?
1 JMatchItemsfomthethrffcolumnstomakeattentlon-gr1bbin1openin~s
IDidyou n wthathatcan'tIsafour·lenerword.Whowouldyoutellfirst?
2Ieadina anlcle cempetewiththeChinese? byelimlnat,ngoneolivefromeach
3Ima g i n e A merican Ai rlinessa v dorcoursewecan!
$40.000In19874Cawereallyyouw onamilli o e ur os.Itendtoagreewiththat!
Whatpresentationtopicscouldyouuseeachoftheopeningsabovefor7Chooseoneoftheopeningsand
useIttopractisetheintroductionofatalk
Trang 12~
./ 1 Welcometh audience / 2 Introduceyourself(name,position/function)
./ 3 Stateyourto ic
./ 4 ExplainwhyyourtopicIsimportantforth audience•
./ s Outlin thestructureofyourtalk
./ 6 'Wh tcomeswhen?'saywhenyou' llbedealin witheachpoint
./ 7 Lettheaudienceknowhowyotfreorganizingthepresentation(handouts,questions,etc.)
,.
U NIT 1L<I~gttSla~td13
1 4PutthewordsIntherightordrtomakesentenceswithexpressionsfromthisunit
1shallOKgetwestarte
2mvto aysubjectpresentationofsatisfactionisthecustomer
3willpresentationthirtymyabouttakemin tes
4issuesonthreefocusI'll
5bylookingofstatuswillthecurrentprojectwethestartat
6thatdidknowpopularChin caristhisveryinyou
15
PutthenotesIntheconedorder,thenpreparetwo peningsofIpresentation:aformaloneandalessformalon
e.UsethechecklistforIntroductio sbelowIfyouneedhelp
ql(Uti o11.1llfteni w el,o M.e , ee c.
C ECKLISTFORINTRODUCTIONS
16
NowI'syourturn.Thinkofatalkyouhavegivenorwouldliketogiveandusethechecklisttopre areyourIntro
duction.Trytousephrasesfromthisunit
Trang 13cise ~
,
~
~
1 U IT1ters1.i.io~cd
[l)i)i4 ' ii R u dthi s utlclefro m aw e siteonbu s ines s <o mmun l<atlonand d i st uss t he q ues tio ns wh i chfollo
w
Dealingwithnervousness
TneAmericanauthor Mori Twoinooceputi like/h i s:7 hereor etwotype,ofpeople : /ho se/ho t ore """'°" ' and/ hoselhot oreliars ' So , ooceyou ac c ep t /ho t ( almost}everybodywhog~a pre s e · lotion -
whe lhorformalor i nformal , longor short ,loslrongersor oo/1«,gues-i,"""'°"' , /henyoujus t
needlofi ndway slodealwi/h,., ,.,.,,, ,.andffV8nloomhowlouse i tloyocxod.ontoge
L o r, firs t loo k t woysIOdealw,thandreducenervousn ss
P re par e w e FoilingIOp<eporeispreparing10foil ' Preporotion••mekeytoasucceuhilpresentation N oth,ng willreloxyoumore t hanknowinge x octly whatyou wonlIOsoyon d havingproc t ise d sayingii.Ma k esureyoupro cliseyourtal k un ti lyoufeelal
home w ilhi t -t h enyouconcoocenlraleono t her th ings
2 Learntor e lax Doingstretchingorbreathing ex erbe f o reyo
u rfolk conhelpyouIOreduc e nervousness.On ee x am pl e: be f
oreyou,p<esenlotion,si t comfor tabl ywi t hyourbockstraight
Brea t h ei n slowly,hol d yourbreathforabovtfiveseconds,thenslo w lye xhale.Youconrelaxyourfacialmusclesbyopeningyourey esand mouth wide.menclosing
themtight l y
3 Ch ec k utth e
.-m Makeyourselffamiliarwith t heplocewhereyouwillb espea k ing Arri v eea r ly, wa l k a r oundtheroom , andma k e sureeverythi ng youneedforyourtol k isthere.P r ac t iseusi
ng anye quipment(e g microphone , video pro j ec t o r, O
HP }youpionIOworl<with
4 Knowyouro u di en<e 11possible,gree t yourau die nceastheyarriveandcha twith th em.
Itwi ll be ea sier t o$pea k IOpeoplewho o renotcompletestrangers.
5 Con c entrateo n the message T rylofocuson t hemessageandyouraudience-no t onyour
Whatothertipscanyouth i nkoffordealingwi t hnervousness?
Howdoyoudealwithnervousnessbeforeorduringapresentation ?
Howdoyouprep reyourprese n tations?
Trang 14cKnct"\
unk,cJ.nl
2\\
hat,hould,oudo"ilh
~oorhand,
·!
•Puth.tnd)onh1f'I'
bPutonehandmJpocket
cu~.aJX.llntcrtodr11 ,auennon1-01mf".,
.rt-'nll.a 1'-
~ hjt\hc,uld",udo"ht·n~OUrttln
cn1MJ-
;nJft'm:hclook
J t
1hcn1ricbanorscre
Trang 156ll nro\l ,hould)OU,pc.1k?
,n·:
,1O)"rn1,1n1vosceInclbH " ",nfarm
c0),n.alanghi.Indorarm
JC' 'l1 Ur~for1m f'l( lnJn1pomtc
DIS<ussyouranswerswithapartner.HowmuchdoyouthinkpersonalityandcultureI nfluenceyourbodylanguageduringapresentation?
-~ 1 llstentotheHucerptsfromlourdifferentpresentations.Writethenumberofthepresentation
nexttothetopic.
short·time work insurancema rket h n bookst ra sportregulations
NowdecideinwhichpreHntatlon(s)thepresenteris:
• informingtheaudienceaboutsomething:_
• suggestingsomesolutio stoaproblem:_
Trang 1616 U~IT2lodoy\lop,< i s
IW h attoday i stom a ke s ome s ugge s tionso nh ow we canm ake o r
h n db o oks m o r euse r -fr i e dly.
-in t h i ns ur a ce m arket i nthelas t fewmonth s.
3 W ha t ' - - t hi smorningistoshowyou h owwe c ouldreorgan i z e ourwork in g ours.
4Th eistobringyo u uptoda t ew i th thel atestchangeswh i c hw ill be in trod u ced onJanu a ry1.
Ipu r poseofta lk to da y / u pdateyou / newdeve l opme n ts / R&D
2whatIw a nt t odo / p r e s en ta lt e rn at iv es/ ex is t i ngbook i ngprocedure s
3myaim / show / ho w c u tcosts/ITs upp o rt
4objectiveorp r esen t a on / g iveo v e rview / Br i ti shj o m a rket
s o r g oal / d et ermi n e / sales t ar ge ts/ ne xt ye a r
ehowt r a ffi cin fo r matio ni sg i ve n tomo t o r ists
Trang 17? OK.So,'tothe nextpointa dt akeacloserlo okattheTraffi cSupportCen
t eitself.3,the TSC assetup
in2001tohelp trafficflowm oresmoothly andbasically tomakethel v esofmotorist seasier.Inthis partofmypre sentatio 4yo
ntre'sactiviti es,howwew orke actlyan dhowmotori stsbe efitfro mourservice s.
S o s a b r i e f o v
Trang 18g saf erroa
sa dle ssdriv erstr ess.
Trang 19-5 ' S i gnposting ' ph r ues1reusedtohe l pguidetheaud i en ce throughapr e sentatlen
C ompletethi s boxofusefu l phras es w i th hi ghlightedphrasesfromth e pr e senta ti oninen rd se +
SIGNPOSTING
Sa yin gw h ti s c om i ng
1Inthispartofmypreserriation.I'dliketoteflyoual,out ,
2 Movin ontothenextpoint
6 Mike 's i gnpost ' senten c esus i ngelementsfromeach c olumn
m ore.
Trang 203InmytalkI'llyou b utnewmarketin techniques.
4BeforeImoveon,letmejustwh t'Vesaidsofar
sIthinkwehaveeverythingfortoday
6O K ,that ' sallItosayaboutimema agement
7Thisdire tlytomysecondpoint
8let'sg towhatIsaidatth begin ing fmypresentation
Amtnc nedHfore.~lhavttnoi1udg.-tfornew•oftwsrtJthl•yt1ar.
2TonyDale/newmarketingmanager/printmedia(youallknowthisalready)
3can'coperatefromlocalairport/becausenopermission(Isaidthisatthebeginningofmytalk)
4choosebetwe ntwooptions(Iexplainedthistenmin tesago)
ssaleshaveincreased/10%sincebeginning fyear(youca seethisonth slide)
1Thecompanyishavingproblemswiththeirnewmen'scosmeticproducts
2Theproblemsareinthreeareas:supply,distrib tion,a dproduction
3Sheidentifiestwopro lemsintheareaofsu ply:theplasticbottlesuppliercan'tdel
iverthe u ntitytheyneedan thequ ltyofthebottlesispoor
4Theyhavehadtoreturnarou d14%ofthebottles
sTheyhavetotakecareofthesupplyproblemsoonorth y'llhavetrouble
withFather'sDaysales
Trang 2120 UNIT2Today's1opk
Is-': ,' , 10
Completethesesentencesfromthepresentationwiththecorredformo fverbsfromthebox•Thenlis
tenagain to check
accept • cope • deal • have • i den tify • p re ven t • un • s lve
Asyouprobably now.we_currently'diffic
ultieswithournewmen'scosmetic l ne I'dliketoquickly,theproblems
an d t he nmak e somesu gge s t ionsonhowwe
Iwer (not)oursupplyproblemswithinthen xttwoweeks,we
•intoserioustroublewi
threspecttoourChristmasbusiness
TALKIN AIOUT(OIFFICULT)ISSUES
I1h,nkwefirstneedtoldenUfytheproblem
Ofcoursewe'llhavetoclarifyarewpointsbeforewestan,Wewillha
vetodulwiththe roblemofincreasingprices.Howshallwecopew
ithunfairbusinesspractices?
Thequestionis:whydon'twetacklethedistributionproblems?
Ifwedon"tsolvethisproblemnow,we'llg tntoserio stoublesoon.Wewillh
avetotakecareofthisproblemnow
I'dliketomentonsomecriticalpointsInconnectionwith/
concerningpayment.Therearearewproblemsregardin thequality
Withrespect/regardtoprices.wenee moredetails
Auordin tothesurvey,ourcustomersareunhappywiththis roduct
Inadditiontothis,I'dliketosa y thatourITbusinessisgoingverywell.Moreover/
Furthermore.thereareotherinterestingtactsweshouldtakealookat.Aswellasthat.weca
noffere.cellentconditions
Apartfrombeingtooexpensive.thismodelisalsotoobig.Toincrea
sesalesweneedanewstrategyplusmorepeople
Trang 22UNI T T oda"{SlOp i(Is- 21
11 Choosethecorrectverbto fit thesentence.
1Howare w egoin g toso/ve/deol/tock/e w i thdel i veryp r o b l ems ?
2Idon ' t hin k we ca n cope/tackle/tokecore w i thfewe rp eop le
3 We thin k it'simportant t oidentify/ e al/cope t h ep r ob l em sn ow
4 Wh o w illtokecore/deal/tackle ofou r bus in es scl i e t s?
s We h v ebee ntryin gto cope/solve/tokecore the s oftwa r ep r oblem.
6 Befo r eweg oon,let'sidentify/clarify/solve t h i s ue s t io n.
12 Com p letethesentenceswiththewordsfromthebox
accordi n gto•apanfrom•conce rn s• mo r eove r reg a r d in g • w i thr ega r d
1I'llgiv e youanovervi e wofsomefi gur est o ca r e po rt s.
2 - ,I'dl i keto t ellyouso m e t h i n a boutt h ene w s oftw a r e.
3let'sno w turntothene x tquestionw h ich - c u tom erservice.
4afewspelli n gm i sta k es,thene wbro c u re i s v ery g ood.
sletme g iveyousomede t ails - o r C h i nesefac t o ry
6 - thehandboo k h escanne ri s u se r - Ir i en d lj
13 Putthewo r dsIntherightordertomakesentenceswithexpressionsfromthisunit
Imovenowtopointne x tlet'sont h
2alltopicastodayis y ou k no w our g l obali z ation
3informistoaimaboutmylates ty o uthe d eve l o pme n t s
4 be additionallyfiguresdiscuss in gmos twillw e t he I mporta n t
s saidbriefgiveIyouea r l ier a I'lla s ove rv iew
6studycustomersacco r din g w ith t hi s i tsa ti fiedtoo u ra r e
14 It ' syourtumnow Preparethemainpartofapresentationusingphrasesfromthisunit.
Usethechecklisttohelp
CHECKLISTFORTHEMAINPARTOFAPRESENTATION
.I1Br i e flys t a t e ou rtopi c aga i n .I 5 S i gn a heendo f eachpart .
.I2Ex p la i nyou r ob je ct i v e (s) .I 6 H i g h ligh tthemainpoi n t s
.I 3 S i g nal t he beginn i ng of ea c hpart . .I 7 O utlinet h emai n idea s i nbu ll et -p o i nt form.
.I 4Tal k about y ourtop i c. / 8 T e lll is t e e r syou've r ea ch edt h een do f
thema i npart.
Trang 2322 UNIT2lodr(slop,<is
-!
• )•04•0 lnfomedla,aUStelecommunicationscompany,expectsallemployeestogivepresentationsInEn
glish.ReadthistextfromthenewsletterofanlnfomedlasubsidiaryInAsiaanddiscussthequestionswhichf ollow
0on,overloadtheaud,enceandtry t ousesim plelanguage
Y o urI n tr odu ctio n
Somee x penssaythisIsthemostimportantpartof yourpresenta t ion nthefirs tf ewminutesyoucang
eryouraudience·sa tt nt io n ,buildrapport , andcre eteaposi t iveImpression.
T o pi ca nd o bj ec ti ve Cleanysaywhatthetopicandobjective (o rpurpo
se)ofyourtalkis.Repeatt hetopica n objectiveat somelatertime.
Sig npo s tin g Lettheaudienceknowalalllimesw h atyouwantl
odoandhowyouwan t lodoii Th ismethodiscom monin t heAme r ica n b u sinessWO<kl - sousett!
Asyou allknow,INFOMEDIAhasbeena blet o
establishsomeimpo,ta,t r.wbusinesscontactswithpar1narsintheus
thisyear.Thisalso -,sthattheMedforEnglishinmeetingsandPfIIIIlalio,IShasi oaa s II
d That's whywehaveaskedourAmericancole
a111ieAJed H ughestan
our M iamiofficetoshareafewtipswith
us.
R e eati ng newI nf ormati o
A l w ays r epeatnewdetails Thishelpsyoura dience t orememberthemandensureso pti m
a lfl owo fi nforma t ion
S umm ari z ing p oi n t s
A l thee n do f eac h sectionsummarize
th emain f actstomakesureeverybodyis f o ll o win g
Int e r ac ti o wi thth ea u dience
A mericana u die cese x pectdi r ectinteraclioo So
t reatthemasindividuals;showthemthatyo u ca r e abou tth eirindividualneeds
P rese nt er 's rol e The p resenteriso f tenco n sideredasimport·a nt a
sh i sorhe rt opic,andthepresenter'sroleisto m a k e
su r e th epresen t a t ion-evenor,e onadrytopic-
is int e r es t inganden t ertaining T oach i evethisgo
Trang 24Whichdoyoufindthemosteffective?Why?
, Y ,, 1Listentothethreeeatrutsfrompresentationsandtick(.f)themediaused•
• •
1 23
Ripchar
Trang 263I'lljustwritesomeonthe andthenwewillgoonto
discussthe extpoint
4OK.Let'snow -•
atournewmagneticskirackMatterhor
nwhichwasla nchedinAugust
sOntheyouwillseeanoftheMatterhornX·15
-tlonJ
6Thesearethe
forEuropeforthe threequartersofthisyear
ar
8Tohighlightoursuccessevenfurther
ontheprevious
3Matchthetwopartstomakesentencesusedtorefertomedia.
lOnthenextpageafromthispicture,thedesignisabsolutelynew
2Mynextslideshowsbcustomershavecomplainedabouttheservice
3 Asyoucanseechowmuchthemarkethaschanged
4L tmejustshowyousomedI'llshowyou urlatestposter
sToillustratethiseatthefiguresonthenextpage
6Let'snowhaveacloserlookfwhichshowsthemarketdevelopmentin2005
7Herewecanseehowmanysinterestingdetails
8IhaveaslidehyouwillseeaphotoofthenewXTKmodel
Trang 2726UNITJM\tnextslldeshows_ U IT3Mynutslld•shows-2$
)
lW<>millioonep intsixbillion
1weuseacommainEnglshtoshowthousandsandapointtoshowthedecimalplace
2 wesa y·2m illi o n'or·10b lio n• ( not;a m i lli o Pr,li obillioA & )
3 wesay'2milliondollars','170pound '(not•rnilliODdollar/170po•md)
EU32.000
Trang 28A IC.
in t hon
7 ,
6
ItIsoftenbettertouseapproximatenumbersInpresentationsastheyareeasierfortheaudiencetounderstandandremember.PutthefollowingwordsinthecorrectcolumnInthetable
alittlelessthan • a o t • al most • app r ox i mate l y • aro u nd •
jus t ov er • ju st u nde r • nearty • ro u h l y • w e llove r
-(less)+I -(ab outth e Ame) +(mo )
Rewritethesentencesreplacingtheexactnumberswithapproximateonesusingwordsfromthetable
.Giveatleasttwoalternativesforeach
ILastyearw e sold90 , o83mo b i l e hones i n Ita l y
uet
yur" eoldII l,ttl• morethanljuetover90,000mob/I• p h o n •• i n ltJo(y
214.8 % o r t he p op l eas k edsa i dt h ywereun hap pyw i t hth en e w desi g n
3 W ewillbespending€ 1 98mo n th i s te c h o l o gy.
4Ourlaborato ry sa y st he idea lte mpe r at u r eis 1 8.1°C
Whichslideismoreeffective?Why?
L e' s looka t th eb i gges tcar ma n ufactur e rinChina, S Th e
next s li de s hows s amefiguresfor 2007
SAICm anagesa n etworkof 55 su b s i dia r iesand63j o ventur
e sfarcarsan d a rts Th egr o upemploysma r e t so ooopeopl
e andpr od uc ed Boo aoo ve h icl e sin 20 0
g nera t in g sa le s o fa bo u t$ 12 billion.
Trang 2928UNIT3MyntX1sM•shows- UNITJ/"'1 •• ••slideshows_21
12
SAICGroup2007
:, joint ve ntur e s : 63 :,emp loyees:60,000
:, v hides :800,000:,sales:S12bn
T HER UL EO f S I X
2007-CarProducti nofSAICinChina
• has55subs i d i ariesand63jointventu res
•pr od u ces a bou t 800.000vehicl es
•amaximumofsi.xwordsperlineIfyousticktothisrule.youwon'tisoverloadingyourbulletch rts
2- - tothre ene wd esi gnf eatu r es
3 - - i s t h t cus tomer sca n chan ge t h co l ourpan e ls
4 W hat ? Well,It h i n kyou ' ll a gr eetha t theresultsare
s - n ar l y 3 p r c e t s id
6 So - -~ ?
Trang 30M atchthetwoparts tom ak e sen t ences.
RhetoricalquesUons
So,justhowgoodaretheresults?
So.wheredowegofromh ere ?
Whyd Isaytha1?Because••
Adverb+adjectiveconstruction
Itwouldb completelywrongt ochangeourstrategyalthispoint
Wecomparedthetwooffersandfou dthefirstonetotallyunacceptable
Ithink!hisractis xtremelyImportant
9
extremelydangerous • absolutelysare • i ncred i b l yc h e p • h ighlyInteresting • absolutelynecessary • surprisinglygood • completelyuse l ess
-t o improv e t heq ua li t y ofo u rp roduc t s i fwewanttowinn e wcustomers.
Trang 31~ , \
.
"
let'stalkabout•drawyourattention•havealook•it's uiteremarkable•
ontheotherhand•thefiguresalsoshowthat•you'llsee•c nweexplain
I'dnowliketo -•
totheregionswherepovertyhasbeen
reduced.Ifyoulookatthebarchartontheleft,
beenmadebyChina.s.povertyh sincreasedinmanypartsorAfrica,LatinAmerica.andEasternEurope.How6thisu
nevendevelopment?Toanswerthisquestion.we'll7 atthelateststudyfromtheWorldBank
First. -'thefiguresthatindicate lo alprogress
ontheotherhandthus
althoughconse uently h wever
Trang 32,
e tly / owe v er /t herefore fi n di tdiffi cu lt tohan d l emod e rn c omp u t e r technol ogy
2Ho we v e r / Where as / A l t hou g t h eu r oisq ui tes tro n , wema n ag ed toi ncr ease our e po rts t otheUS.
3 Whe r e s T herefo r e / Desp i te w emadeap r ofitof$240,000lastyear,thi sy e r' spro fi t i son l y
S tto,ooo.
Al t ho u gh t heg ro w i ngdem a nd,wedidn ' t s e ll mo r ecarstha ntheyearbefore.
Asares ul t wealsoneedadvertisementsindaily n ewspa p ers
CHECKLISTFORVISUALS
./ 3 Mak e s ure y o raud ience ca nreadt h ev i su a l( fo n ts i zeandco l o u rs ).
Trang 33UNIT3Wit slid•shows-31
WhatIsImportantwhenpresentingvlsuals?Whichoplnlon(s)doyouagreewith?
Kaffll Klfll lt toll, Ma rlt etl n Ma n ger
Ithinktobeeffectiveagoodvisualmustfoc sononlyafewpoints
I t'simportantnottohavetoomuchinformationononeslideortransparency Slideoverl
oadisbadbecausepeoplewillth nspendtimereadingtheslideratherthanlsteningt oth
epresenter.Inormallyusebulletpointstostructurei nformation
-I neverwritecompletesentences.Headlinesareimporta n ttoo
KellhSaltis ,R ea l Esta t eMan • p r
Inmyopinionthepresente sthefocusofthepresentation
-notthevisuals.Thekeypurposeforusingavisualaidistohelpth audienc understan
dthetopicbetter.Sothevisualsshouldonlybeusedtosupportthepresenter'smessag
e.Aprecess
-flowch rtslide,forexample,h lpspeopleunderstandvisuallywh tyouaredescribing
verb lly.Ifavisualdistractstheaudience'sattentionfromwhatyo 'resaying,it'susele
ss
SuwnL N.U port Ma n.fftr
Aboveall.aslideoranoverheadmustbereadable.Iftheaudiencecan'treadthes
lide,theywillsoongiveup.That'swhyfontsizeisveryimportant.Itshouldbeaslargeaspossible.I'dsayatleast24.Andsometimesit'salsoagoodideatousedifferentcolourstohighlightsomepoints.Usin manydiffere tcolourscanbeconfusingthough
8.at1> 1t 1t, ts, MI IMI R ue 1t t h et
Whatyousayandwhatyoushowshouldalwaysgoto ether100%.Sowlleny
ou'renottalkingabouttheslide,Itshouldn' evisible.alwaysswitchoffthedisplaywhenI'mt
alkingaboutsomethingthathasnothingtodowithth slide.Ifpeoplearebusylookingatt
heslide,theyare 'tlistening10whatyou'resaying.lt'Sbetter10usetheB·keytoreturn10abla
cscreenorreplacetheslidewithsomeformof'Wallpaper'suchasacompanylogo
Jr"H Slflchtz.Rl'I I MIIIAn1tys:t
Formeit'sverylmponantthatthepresenterspea k totheaudienceandd
oesn'tread 10them!Thespeakermustmakeeye·
contactandnotwatchthemonitororscreenwhileheorsheIstalking.It
hinkit'sextremelyboringwhensomeonejustreadsslideswordforwor
dasifitwereanessayorsomething
To ny Bt n,ettl Med i.ICon'411t111 t I
t'scalled'DeathbyPowerPoint'whenpeopleus somanysoundeffectsanda
nimationsthattheaudience'sattentionIscompletelytakenawayfromth
d liveryofhemessage.thinkPowerPoinlisafantastictool,butjustbecauseiihassomanyeffectsyoudon't
havetousethemall.Overu eisoverkillhere
Whatkindsoftoolsandvisualsdoyounormallyuseinyourpresentations?
Whattipscanyouthinkofforusingvisu lseffectively?
Trang 34; 9
12,3•10,11
•
1,,15s
Floa nceSoun:lftg
Whichofthesevisualswo ldyouusetodescribe:
Trang 363L e t' s n ow a t th e alesfig u resove r thepas t fiveyea rs
4Th ek eyinthebottom - c orne r s h owsyouw h ic h co l ou r w h i cha re a
s O K, soI'dli k etofirs t - y o r a tt ent i o nt othesa l es fi g re s for F ra n
Flrst,leimequicklyexplainthegraph
Youcanseethatd1"erentcolourshavebeenusedto
indicate
Thekeyinthebottomleft·handcornershowsyou
HlghllghtlngInformation
I'dliketos tanbydrawingyourattentionto
WhatI'dliketopointouthereis
Trang 37-34 UNIT' As YoU Qnseefrom1h1Sgraph
6Nowrdlikeyoutotake
7The amesofthenewmodelsarelisted
8Yo canseethetestresult inthe
9Thisasp ctofthepro lemisillustr te in
10rdliketodrawyour
ashowsourrevenuesstnces2004.bthen
extpiechart
cath wthenewdivisionwillbestructured
dattentiontothefig resintheleft
-ha n column.eyoucanseethespecificati nsfortheTPmodel.fthesalesfiguresforthevwFox
account•amount•attention•divided•see•shown•surprised•total
Thispiechartshowsourtotalhealthspendin forthelastyearandhowitis -•
amongthevarioushealthsectorareas.tersb ginwiththebiggestarea.whichis
ingreen.WecanIthat31%ofourotalhealthspendingwentintohospitalcarelastyear.Thesecond iggestareawith
Trang 38PassengerVolumelm•looos)Syste SuccessStoryOntllous.ndunot<)
decline•fall •flu ctu ated • pi c i n gup • eached • rose • sl ump ed
I Asyoucanseehere, p asse ng e r numbe r s b t w ee n 2.1an d 2.3millionin t hefirstfourmonths
2Theyeven m o e r a t el y i n M a y
3InJuneyou'llnot i ceasharp I n assen g rnu mb ers
4Passen g ertra ffi c t oa b ut 1.5 m illi o n - a - o fa lmost40 %
5Asa r esul t ,1ic k e1salesstarte d inJu l y.
6BytheendofSeptem b rp asse n ger n mb e r s h d j u stove r2m illion.
i n re as e • oc keted • rose • stood • we nt dow n
1Th e g ure bya bout 5 0 00 0 i n t hefo llow in gy e a r
Trang 3936 U N IT• Asyouan Sff from1h1slflph
-7
Thesenrbsareusedtodescribemovementortrends.PutthemInthecorrectcategory:upward,downwardorotherformofmovement
climb • decline • decrease • double • dro • expand • fall • fluctuate •
godown • goup • grow • hitalow • increase • pick p • plung • reachahigh •
recover • remainstab l e • rise • stabilize • staythesame
Upward ,.
Downwa r d ,
O t her
TAlKINGAIOUTTRENDS(PASTSIMPlEANOPRESENTPERFECT)
Weusethep.istsimple10talkaboutamovementortrendwhichh ppe edinthepastandisnowfinished.Signalwordsrorthepastsimplearelostmonth/year , InJanuary.from1997 - 2001.duringthe oilcrisis etc
In Ap ril t her ot eo fun e mployment roser o5million.
Ber-e n M oyond J u ly ouresoo«businessalmost doubled In 2001ato
ne Chin o's c arproduction increased by85 %
Weusethepresentperfecttotalkaboutamovementortren which tartedinthepastbutisnotyetfi ished.Sig alwor
dsaresince( sinceAugust),for(forfiveye a rs) t hismont h
yearorexpressionswith o ve r(o ve r 1heposts i xmonths)
ThenumberofGermaninvestors hasdeclined sinc e1 9 8 {I t isst i lldeclining .J
TheUSeconomy hosgrown rapidlyoverthepas t four m o nth s (I t iss/ill gr o w in g )
Notethedifferencebe-enriseandraise.
torise{ wi thou ra n ob j e cl)
PetrolpricesroseagaininMay
Thenumberort uri tshasrisento2.6million
toraisesth{ with ono b ject)
Th oilind stryraisedpriceslastyear
TheEuropeanCentralBankhasraisedinterestrates
Trang 40U IT4A5youc.anSHfrom1hlsgr,iph _
8UsethenotestomakesentencesInthepastsimpleorpresentperfect
Iteleph n costs/rise/sinceJan ary
Tel.ephonecotJt.e:haVd riRneinc«Jartuary
2sales/drop/atthebegin ingoftheyear
3energyconsumpton/in reas /overthepast30years
4gasprices/goup/lastmonth
sn mberofcustomers/grow/ ince200
6surprisingly/interestrates/fall/yesterday
7T N'ssharepric /hitalow/afterthecrashin1999
8onlinebookings/double/sinceMaylastyear
9betweenMayandJulyIordervolume/n ctuate
Rewritesentencess-6toexpresstheopposite
1Wehave 'traised ricessinceIJanuary20 3
2Unemploymentraisedtoarecordhighatthebegin ingofthisyear
3WhydidtheyrisetheirrateslastDecember?
4Trainfareshaverisenby5%inthepasttwoyears.sInterestrat
eswillraiseag inthisyear
6Thecomp nyrosethedividendsinMarch