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Chapter 1: five common classfications of EC by the nature of the transaction Lists: B2B, B2C, B2B2C, C2B, B2E, C2C, intrabusiness EC, collaborative commerce, Egovernment B2B( business to business) are either businesses or other organization C2B includes individual who use the Internet to sell product or sevice to organization B2E is a subset of the intrabusiness in which an organization delivers to individual employees Briefly describe the three elements of the digital world • Digital economy: based on digital technologies including digital comunication networks, also called the internet economy, new economy, web economy • Digital enterprise: has a number of interpretation, use IT in a fundamental way to accomplish • Digital society: has change contemporary life with regard almost any activity we can think of word, play, shopping… Identify the three major business pressures categories For each category, identify two main types of business pressures Three major business presures categories: market, societal, technological • Market: strong competition, global economy • Societal: changing nature of workforce, terrorism • Technological: increasing innovations and new tachnologies, increases in information overload What is a revenue model? Identify four major revenue models Revenue model: a company uses its Revenue model to describe how it will generate revenue and it business model to decribe the process it will use to so four major revenue models: subscription model, advertisement model, affiliate model, sales model Identify and briefly describe five typical EC business models • Online direct marketing: is that of selling products or services online • Electronic tendering systems: large organization buyers, private or public, usually make • • • large volume or large value purchases Electronic marketplaces and exchanges: in isolated applications for decades Viral marketing: people use e mail and social networks for advertising Group purchasing: is a well-known offline method, for companies Based on the concept of quantity discounts Chapter List three ways in which electronic marketplaces have changed the processes used in • • • trading and supply chains Matching of buyer and sellers Facilitation of transactions Institutional infrastructure Define marketspace Identify the major components and players in the marketspace • Marketspace: includes electronic transactions that bring about a new distribution of goods and sevices • the major components and players in the marketspace are customers, sellers, products and services, infrastructure, a front end, a back end, intermediaries and other business partners, support services Briefly discuss four mechanism aids for web 2.0 tools • Tags: (là từ khóa có thứ bậc không hạn giao cho mẩu thông tin) • Folksonomy: ( Là thực hành phương thức hợp tác tạo, phân loại, quản lý thẻ thích phân loại nội dung.) • Mashups: (về kết hợp hai hay nhiều trang web mà trang web để cung cấp cho khách hàng) • Social bookmarking: (là phương pháp cho người sử dụng internet để lưu trữ, tổ chức, tìm kiếm, quản lý bookmark) Indentify seven concerns regarding the implementation of web 3.0 and the future of EC (các mối đe dọa tương lai, mối quan tâm an ninh, thiếu quân bình Internet, khiếu nại quyền, kết nối choppy, thể dục ngôn ngữ, tiêu chuẩn.) List five of McKinsey and company’s predictions about the future of EC, web 3.0 and semantic web McKinsey and company’s predictions about the future of EC, web 3.0 and semantic web: Trend 1: distributed cocreation moves into the mainstream Trend 2: making the network the organization Trend 3: collaboration at scale Trend 4: prevasive computing Trend 5: Experimentation and big data Trend 6: Wiring for a sustainabe world Trend 7: imagining anything as a service Trend 8: the age of the multisided business model Trend 9: innovation coming from the bottom of the pyramid Trend 10: producing public good on the information gird Chapter 3: Indentify five major advantages of e-tailing to sellers • chi phí chuỗi cung Hạ • Cạnh tranh với công ty lớn • cung cấp cho khách hàng • Hiểu rõ khách hàng • Thu hút khách hàng hoạt động khác Based on the distribution channel used , identify five categories of e-tailing business models • Direct marketing by mail-order retailers that go online • Direct marketing by manufactures • Pure-play e-tailers • Click and mortar retailers • Internet malls What are virtual( pure play) e-tailers? Give an example List one advantage and one disadvantage of this business model ( công ty bán trực tiếp đến người tiêu dùng qua internet mà không cần trì kênh bán hàng vật lý.) • Example: amazon.com • advantage : low overhead costs • disadvantage: can be lack of established infrastructure CHAPTER 10 1) Identify of the nine crucial factors that come into play in determining whether a particular method of e-payment successfully achieves critical mass • Độc lập •Bảo vệ •Phí giao dịch • Hỗ trợ quốc tế • Các quy định 2) What costs online merchants incur for fraudulent transactions? Nó bao gồm chi phí công cụ hệ thống để xem xét đơn đặt hàng, chi phí đơn đặt hàng tự rà soát, doanh thu mà bị từ việc chối bỏ đơn đặt hàng hợp lệ/có giá trị 3) Define address verification system What is one disadvantage of the Address verification system (AVS) • (AVS hệ thống phát gian lận cách so sánh địa nhập vào trang web với thông tin địa hồ sơ ngân hàng phát hành chủ thẻ.) • Disadvantage: (Chủ thẻ thường có địa đơn giản nhầm lẫn cách nhập số địa đường phố mã zip) 4) How B2B electronic payments and billing systems differ from B2C electronic payments? (thanh toán B2B phần chuỗi cung ứng tài lớn bao gồm mua sắm, quản lý hợp đồng phần lớn khoản toán B2B thực séc rào cản toán điện tử cũ - CNTT hạn chế gây khó khăn việc tích hợp hệ thống khác nhau) 5) Describe smart card, store value cards, and e-checks - Smart card : (một thẻ điện tử có chứa chip nhúng cho phép hoạt động xác định trước bổ sung, xóa, thao tác thông tin thẻ) - Stored-value cards: ( thẻ có giá trị tiền tệ áp đặt nạp lại) - E-checks: (Một điện tử có giá trị mặt pháp lý đại diện tờ séc giấy)