Date of planning: Dec 14 th , 2008 Unit 9 : THE POST OFFICE Period: No 58 Date of teaching: Dec 27 th , 2008 Lesson D: Writing * Aim s of the lesson : By the end of the lesson, Ss will be able to: Know how to write a letter of expressing satisfaction or dissatisfaction with the post offices services * Teaching aids : Textbook, lesson plan , pictures, posters. * Procedures : Time Contents Teachers activities Ss activities 7 12 I. Warmer: Catergorising * Ten given adjectives Rude, spacious, cheap, reliable, expensive, polite, late, unreasonable, small, bad, helpful. * Answer: Satisfied Unsatisfied Spacious, cheap Reliable, polite, helpful Rude, expensive, late, unreasonable, bad, II. Pre- writ ing Task 1: Reading and answering questions 1. What time does Thanh Ba post office open and close? 2. What is Thanh Ba post office equipped with? 3. What services are offered at Thanh Ba post office? 4. What are the attitudes of the staff? * Answers: 1. It opens daily at 7 a.m and closes at 9 p.m. 2. It is equipped with advanced technology. 3. They are Mail and Parcel Services, EMS. Express Money Transfer, Phone Calls and Faxes, Messenger Call Services and Press Distribution. 4. They are always thoughtful anf courteous to the customers. Task 2: Discussing to making the outline + security condition: điều kiện bảo đảm an toàn + attitude: thái độ + punctuality: sự đúng giờ + arrogant: kiêu căng, hách dịch + I think it is too early/ late to open/ close at + Although + However I find * Answers: The opening hours: too late The colsing hours: too early The quality of the equipment: good quality. The security conditions: poor security condition. No one to keep motorbikes or bicycles. - Ask Ss to read ten adjectives and catergorise the adjectives that can make people satisfied and those can make people unsatisfied. - ask Ss to read the text again so that Ss can understand well about the services of Thanh Ba Post Office and answer the following questions. - ask Ss to work in groups and do the task. - call on some Ss to ask and answer the questions. - give the corrective feedback. - ask Ss to work in pairs and do the task. - ask Ss to discuss the things that may make people satisfied or dissatisfied with the services at Thanh Ba post office. ( advise Ss to choose either satisfied services or dissatisfied services to write) - provide Ss with some vocabularies and structures and explain the ideas in the book. - go around the class to check and offer help. - call some Ss to give - read ten adjectives and catergorise the adjectives that can make people satisfied and those can make people unsatisfied. - work in groups and do the task. - work in pairs and do the task. - discuss the things that may make people satisfied or dissatisfied with the services at Thanh Ba post office. 17’ 8 1’ • The attitude of the staff: polite, helpful… • The prices of the services: reasonable • The punctuality…: sometimes late or are lost. III. While – writ ing : * Sample writing Dear Sir, I have been using the services provided by Thanh Ba post office for years and now I am writing to express the satisfaction and dissatisfaction towards the post office services. First, I find that your post office has a good quality and it is equipped with modern technology. Next is the attitude of the staff that expresses me most. They are very polite and helpful. Last, it is the prices of the services. They are always reasonable. However, your post office has some things that may make your customers unsatisfied. I think that the post office should open earlier and close later, moreover, it should has a security guard , I find the post office has a spacious front office but has no one to keep motorbikes or bicylces. The last thing I want to tell you is the punctuality of deliver of letter and newspapers. They are sometimes late and lost. I hope that your post office will be made a better place. Your faithfully, Nguyen Van An IV. Post – writ ing : V. Wrapping up their ideas about Thanh Ba post office. - give comments and feedback. - ask Ss to study the outline carefully and work in groups to write a letter to the director of Thanh Ba post office about the quality of the services. - go around the class to check and offer help. - ask Ss to exchange the writing with another group for peer correction. - call on two Ss to write the writing on the board. - correct the writings on the board with the whole class. Give comments and feedback. - ask Ss to write the writing individually after the teacher corrects and gives comments with the whole class. *Comments:summarise the main points of the lesson. * Homework: - complete the writing at home. - learn by heart the new words. - study the outline carefully and work in groups to write a letter to the director of Thanh Ba post office about the quality of the services. - write the writing on the board. - write the writing individually after the teacher corrects and gives comments with the whole class. - listen to T - learn and do at home . Ss to exchange the writing with another group for peer correction. - call on two Ss to write the writing on the board. - correct the writings on the board. While – writ ing : * Sample writing Dear Sir, I have been using the services provided by Thanh Ba post office for years and now I am writing to express the