Complete the letter with the words below Art de Table 191 av Halévy, 69002 LYON CEDEX 02 www.arttable.com 24 July 2009 Mr John Brown, WADCO TABLEWARE LTD, 24 Crescent Street London SW4 ENGLAND Dear Mr Brown, When your last ……………………………………… was unpacked we were …………………………… to ……………………………………………… that coffee pots were damaged ………………………… the fact that the ……………………………………………… did not seem to good have quality suffered ………………………………… transport and although the boxes were ………………… “fragile” Some of the coffee pots are …………… dented or scratched as to be ………………………………………… even at a reduced price It would …………………………… that they were ………………………………… before packing and that our carrier ………………………………………………… therefore be held responsible We are keeping the ………………………………… for the …………………………………… of your insurer Yours sincerely, FLELOT F LELOT Sales and Marketing Manager f.lelot@arttable.com USE THESE WORDS: unsaleableitemsdespitediscoverpackinginspectioninshipmentsodamagedsur prisedmarkedseemcannot KEY Art de Table 191 av Halévy, 69002 LYON CEDEX 02 24 July 2009 Mr John Brown, WADCO TABLEWARE LTD, 24 Crescent Street London SW4 ENGLAND Dear Mr Brown, When your last shipment was unpacked we were surprised to discover that coffee pots were damaged despite the fact that the good quality packing did not seem to have suffered in transport and although the boxes were marked “fragile” Some of the coffee pots are so dented or scratched as to be unsaleable even at a reduced price It would seem that they were damaged before packing and that our carrier cannot therefore be held responsible We are keeping the items for the inspection of your insurer Yours sincerely, F LELOT Sales and Marketing Manager f.lelot@arttable.com