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the fact that the good quality ………... did not seem to have suffered ……… transport and although the boxes were ………... dented or scratched as to be ……… even at a reduced price.. before pac

Trang 1

Art de Table

191 av Halévy, 69002 LYON CEDEX 02

www.arttable.com

24 July 2009

Mr John Brown, WADCO TABLEWARE LTD,

24 Crescent Street London SW4 ENGLAND Dear Mr Brown, When your last ……… was unpacked we were

……… to ……… that 8 coffee pots were damaged ……… the fact that the good quality

……… did not seem to have suffered

……… transport and although the boxes were ………

“fragile”

Some of the coffee pots are ……… dented or scratched as to be

……… even at a reduced price

It would ……… that they were ……… before packing and that our carrier ……… therefore be held responsible

We are keeping the ……… for the ……… of your insurer

Yours sincerely, FLELOT

F LELOT Sales and Marketing Manager f.lelot@arttable.com

USE THESE WORDS:

unsaleableitemsdespitediscoverpackinginspectioninshipmentsodamagedsur prisedmarkedseemcannot

Complete the letter with the words below.

Trang 2

Art de Table

191 av Halévy, 69002 LYON CEDEX 02

24 July 2009

Mr John Brown,

WADCO TABLEWARE LTD,

24 Crescent Street

London SW4

ENGLAND

Dear Mr Brown,

When your last shipment was unpacked we were surprised to discover that 8 coffee pots were

damaged despite the fact that the good quality packing did not seem to have suffered in transport and although the boxes were marked “fragile”.

Some of the coffee pots are so dented or scratched as to be unsaleable even at a reduced price.

It would seem that they were damaged before packing and that our carrier cannot therefore be held responsible We are keeping the items for the inspection of your insurer

Yours sincerely,

F LELOT

Sales and Marketing Manager

f.lelot@arttable.com

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