your address the date name and address of the company reactions to your r complaint your demands * I would like you to (refund my money) * To resolve the problem I would appreciate your [refund, service performed again etc] * I will wait for [set a time limit] before seeking help from (Trading Standards, consumer group, solicitor etc) * Unless I receive a satisfactory reply, I will (write to the Customer Association) r ending * When I took the .back to the shop, the assistant said it was my fault and I hadn't read the instructions carefully * I look forward to hearing from you and to a resolution of this problem sincerely, (if you know the person's name) * Yours faithfully, (if you don't know the person's name) * Your signature * Your name Give your reason for writing, detailed info about the product or service, where & when you got it Write or paragraphs saying: - why the advert for the product was misleading - what went wrong with the product why you're complaining * In your advert you claim that The advert gave the impression that * However, the first time I used it, However, after only (1 wash, week ), * I am disappointed because your (product, service, billing etc.) (has not performed as it should, was faulty, etc) because * Therefore this product is not (of satisfactory quality, fit for the purpose described) as laid down by the law r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r r Say what happened when you complained about it to the shop assistant * I am writing to you about which I ( bought, rented, had serviced etc) from on * I enclose copies of (the guarantee) and (the receipt) Say clearly what you want the company to State further action that you may take greeting Dear Mr/ Mrs/Ms ,(if you know their name) Dear Sir/ Madam, (if you don't know their name) why you're writing [Other contact details you may wish to give, phone, e-mail etc] n UHy UarTarTi.rbyrbryvrrpoUvrr-yviorevonU iona- greeting Susu Shop, 333 Nguyen Trai Road, Thanh Xuan District, Hanoi 45 Ba Dinh Street, Hanoi 08 August 2008 Reason for writing Dear Sir/Madam, r * I am writing to you about an exercise bike (serial number 567711) which I bought from your store on 20th March for ₤530 * I enclose copies of the guarantee and receipt why you're complaining * In your advertising you claim that, by using the exercise bike for ten minutes a day, you would lose at least two kilos a week I have been using the bike for a month now and it is as though I have done no exercise at all In fact the more I use the bike, the more weight I seem to put on, despite using the instruction manual carefully r r r r r r r r * Even worse than that, the bike is extremely badly made The speed-meter stopped working after a week and the machine that measures heartbeats must also have been broken since it gave readings of over 200 beats per minute when I was cycling at full speed! I was so worried that I went to the doctor, who told me not to worry as my heartbeat was perfectly normal! Show r examples r r your reactions to complaint * However, the final straw came when the pedals broke just as I was cycling at full speed As well as falling off the bike and nearly breaking my arm, I pulled a muscle in my thigh, which has caused me considerable pain and meant that I have had to take three days off work * When I took the exercise bike back to your store, not only did the manager refuse to refund my money, but said that he would not repair the bike either He was also extremely rude and treated me as if I was stupid to have bought the bike in the first place your demands * I would like you to refund my money as soon as possible and I suggest that you pay compensation for the injuries that I have received * Unless I receive a satisfactory reply within the next three weeks, I will have to take further action * I have already been in contact with my local consumer protection office in order to ask for advice and they have recommended me to take legal action if I not get full satisfaction ending * I look forward to hearing from you and to a resolution of this problem * Yours faithfully, Lan Tran n UHy UarTarTi.rbyrbryvrrpoUvrr-yviorevonU iona- ... Show r examples r r your reactions to complaint * However, the final straw came when the pedals broke just as I was cycling at full speed As well as falling off the bike and nearly breaking my... protection office in order to ask for advice and they have recommended me to take legal action if I not get full satisfaction ending * I look forward to hearing from you and to a resolution of this... (serial number 567711) which I bought from your store on 20th March for ₤530 * I enclose copies of the guarantee and receipt why you're complaining * In your advertising you claim that, by using