* To resolve the problem I would appreciate your [refund, service performed again etc].. * I look forward to hearing from you and to a resolution of this problem.. r * In your advertis
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your address the date
[Other contact details you may wish to give, phone, e-mail etc]
name and address
of the company
g Dear Mr/ Mrs/Ms ,(if you know their name)
Dear Sir/ Madam, (if you don't know their name)
n * I am writing to you about which I ( bought, rented,had serviced etc)
from on
* I enclose copies of (the guarantee) and (the receipt) w y yo u e m p n g * In your advert you claim that
The advert gave the impression that
* However, the first time I used it,
However, after only (1 wash, 1 week ),
as not (h ) roduct, service, billing etc (p * I am disappointed because your because ) etc faulty, , was performed as it should
* Therefore this product is not (of satisfactory quality, fit for the purpose described) as laid down by the law r a ti n to y u c m p in r * When I took the back to the shop, the assistant said it was my fault and I hadn't read the instructions carefully you r d an d * I would like you to (refund my money) * To resolve the problem I would appreciate your [refund, service performed again etc] * I will wait for [set a time limit] before seeking help from (Trading Standards, consumer group, solicitor etc) * Unless I receive a satisfactory reply, I will (write to the Customer Association) * I look forward to hearing from you and to a resolution of this problem
sincerely, (if you know the person's name) * Yours
faithfully, (if you don't know the person's name) * Your signature * Your name
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45 Ba Dinh Street, Hanoi
08 August 2008
Susu Shop,
333 Nguyen Trai Road,
Thanh Xuan District,
Hanoi
Dear Sir/Madam,
g * I am writing to you about an exercise bike (serial number 567711) which I bought from your store on 20th March for ₤530
* I enclose copies of the guarantee and receipt
r
* In your advertising you claim that, by using the exercise bike for ten minutes a day, you would lose at least two kilos a week I have been using the bike for a month now and it is as though I have done no exercise at all In fact the more I use the bike, the more weight I seem to put on, despite using the instruction manual carefully
* Even worse than that, the bike is extremely badly made The speed-meter stopped working after a week and the machine that measures heartbeats must also have been broken since it gave readings of over 200 beats per minute when I was cycling at full speed! I was so worried that I went to the doctor, who told me not to worry as my
heartbeat was perfectly normal!
* However, the final straw came when the pedals broke just as I was cycling at full
speed As well as falling off the bike and nearly breaking my arm, I pulled a muscle in
my thigh, which has caused me considerable pain and meant that I have had to take three days off work
* When I took the exercise bike back to your store, not only did the manager refuse to refund my money, but said that he would not repair the bike either He was also
extremely rude and treated me as if I was stupid to have bought the bike in the first place
r * I would like you to refund my money as soon as possible and I suggest that you pay compensation for the injuries that I have received
* Unless I receive a satisfactory reply within the next three weeks, I will have to take further action
* I have already been in contact with my local consumer protection office in order to ask for advice and they have recommended me to take legal action if I do not get full satisfaction
* I look forward to hearing from you and to a resolution of this problem
* Yours faithfully,
Lan Tran