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Oxford University Press Business Basics Workbook

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UNIVERSITY PRESS

Great Clarendon Street, Oxford oX2 6DP

Oxford University Press is a department of the University of Oxford Itfurthers the University’s objective of excellence in research, scholarship, and education by publishing worldwide in

Oxford New York

Auckland Bangkok Buenos Aires Cape Town Chennai Dares Salaam Delhi Hong Kong Istanbul Karachi Kolkata Kuala Lumpur Madrid Melbourne Mexico City Mumbai Nairobi Sdo Paulo Shanghai Taipei Tokyo Toronto OXFORD and OXFORD ENGLISH are registered trade marks of Oxford University Press in the UK and in certain other countries

© Oxford University Press 2001

‘The moral rights of the author have been asserted Database right Oxford University Press (maker) First published 2001

2008 2007 2006 2005 2004 109876

No unauthorized photocopying

All rights reserved No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior permission in writing of Oxford University Press, oras expressly permitted by law, or under terms agreed with the appropriate reprographics rights organization Enquiries concerning reproduction outside the scope of the above should be sent to the ELT Rights Department, Oxford University Press, at the address above

You must not circulate this book in any other binding or cover and you must impose this same condition on any acquirer

Any websites referred to in this publication are in the public domain and their addresses are provided by Oxford University Press for information only Oxford University Press disclaims any responsibility for the content

ISBN 019 4573419

Printed in China ACKNOWLEDGEMENTS

The authors and publisher would like to thank the following for the use of photographs: Airbus Industrie p 15; America Online, Inc (America Online, AOL, and the AOL logo are registered trademarks of America Online, Inc in the United States and other countries) p 50; Apple p 51; BAA p 24 (RPM Photographics/Mike Hodgkinson); Bell-Pottinger p 12 (Emirates airplane); Birdseye p 51; Corbis p 4 (Paul A Soudersiview of Toronto), p 14(Kevin R Morris), p 38 (Owen Franken); Daily Telegraph (Abbie Trayler-Smith) p 70; The Dorchester, London p 24; Fiat Auto U.K p 8; Getty One Stone p 12 (Hugh Sitton/Dubai Bank Machine), p 29 (Ary Diesendruck/Buenos Aires), p 35 (Chris Everard/birthday cake) (Myles/ISI Imaging/Father Christmas) (Steve Bly/pumpkin), p 36 (John Millar/man at desk) p 39 (Nick Dolding/man on mobile phone), p 54 (David Hanover/man on computer); Hugo Boss AG p 64; Hutchison Library, London p 10 (John Burbank), p 33 (Tony Souter); Image Bank p 35 (Harald Sund/bonfire night), p 39 (L D Gordon);

McDonald's Restaurants Limited p 20 (cheeseburger); Metro-Goldwyn-Mayer Inc, p 51; Michelin Tyre ple p 6; NEC p 38; Pizza Hut p 20 (pizza); Rolls- Royce and Bentley Motor Cars Ltd p 46; Siemens Business Services Ltd P 26; The Stock Market p 24 (Covent Garden Opera House), p 29 (Paul Steel/Iguazu Falls), p 36 (receptionist); LVMH/TAG Heuer p 63; Telegraph Colour Library p 24 (S Hazelgrove/Millennium Dome), p 35 (Francesca YorkejValentine’s Day), p 36 (man on mobile); UIW/UPPA p 66

Mlustrations by: Stefan Chabluk pp 16, 18, 42, 44, 62; Nigel Paige pp 13, 17,

19, 23, 48, 56, 59, 68, 73

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Contents Unit 1 You and your company 4 Unit 2 Preparing a trip 10 Unit 3 Away on business 16 Unit 4 Visiting a company 22 Unit 5 New developments 28 Unit 6 Arrangements 34 Unit 7 Describing and comparing 40

Unit 8 Life stories 46

Unit 9 Dealing with problems 52

Unit 10 People at work 58

Unit 11 Getting a job 64

Unit 12 The world of work 70

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1.1 People in business EY Talking about people

Ms Ishikazi’s first name is Minako Minako and Alicia are colleagues The Spanish woman lives with Igor Mr Nanni is a salesman

@ Look at this list of participants for an IT conference in Toronto Use the information below to help you fill in the gaps, as in the example

The translator is twenty-eight Minako and Miho are both Japanese Igor and Miho are the same age Name 5 1 Igor Ishikazi Teploukhin Company 2 Telefonica Job Systems Engineer analyst Nationality Japanese Russian Residence Barcelona Age 25 30 Claudio LRC Salesman Italian Spanish 3, Rome Madrid 42 28 TORONTO 54 INTERNATIONAL INFORMATION TECHNOLOGY CONFERENCE @ Answer these questions

What nationality is Igor? Where is Alicia from? What is Minako’s job?

How old is Claudio?

Where does Miho live?

bene

aw

4 You and your company

Who do Minako and Alicia work for?

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EI Introductions

Question making

DF Pronunciation

© Complete these questions and answers, as in the example

1 Is Minako Spanish? Nex

2 4 i No, I’m not

3 i

4 Yes, he is

5 Are Miho and Minako Japanese?

6 Are Igor and Miho twenty? At the conference, Minako, Alicia, and Igor meet Complete the dialogue below .! to my colleague, Minako Igor, let How Pleased What

: I’m a systems analyst What

I’m an engineer with Telefonica in Madrid Where Tm from Tokyo but I 9 in Barcelona

Really?

Match the questions on the left with the answers on the right, as in the example 1 Is she married? a No, they’re not

2 Where are you from? b No, she’s a colleague

3 Is he new? c No, single

4 Is she your boss? d No, he isn’t He’s German

5 What is your job? e I’m from Sweden 6 Are they here? f I'ma designer

7 How old are you? g Nearly forty

8 Is he Dutch? h Yes, he is

@ Find the other letters in the alphabet (if there are any) with the same sounds as

the letters below Write them in column A of the table below, as in the examples 1 Ax date pay SSS iS ae hụ NH0 THÍNHRNDSKCHEHHHGDĐE c? KR lw

© Find words in the box below with the same sounds as the letters above Write

them in column B, as in the example There are two words for each letter -date- pay

French line know bar do go

team light men new are week

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1.2 You and your company

EY Talking about a

company Fill in the gaps using words from the box below The first letter of each verb is Look at this article about Michelin, the famous tyre-manufacturing company given

is has owns sells publishes

‘supplies live sponsors are have

plans employs manages advertises manufactures

Ei Vocabulary

6 You and your company

Michelin is a famous old family company with a dynamic young chairman

Edouard Michelin ¢S 1 the great-grandson of the founder of this

company, which is based in Clermont Ferrand in the centre of France

SZ tyres* and supp (.6.3 3 them all over the

4 about 120,000 people and

5 annual sales of over €14 billion Goodyear and Firestone

6 Michelin's main competitors Edouard Michelin 7 the company using modern methods At the moment,

.8 tyres to the BMW Williams team The company has

two main markets, Europe and the USA, but it P 2 to develop the

Asian market, In the USA it 10 the Uniroyal company It

11 alot on TV and in magazines and § 12 racing !3 the famous Michelin guidebooks Edouard events It also

just outside Clermont Ferrand

“UK tyres US tires

Choose the correct word to complete the sentences below, as in the example

er h product ›s / employers It has a profit / loss / turnover of over €14 billion The company / society / factory has a young chairman Michelin is BMW Williams's tyre buyer / retailer / supplier

Michelin gets / owes / owns Uniroyal

Michelin's head office / head hunter / head room is in Clermont Ferrand

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An interview Person B works for Michelin He is talking about his job Complete the dialogue A: Who do you work for? B: Ì A: Is that a French company ? B: 2 Where

It is based in Clermont Ferrand What does the company do? 4 How many About 120,000 Where you We advertise on TV, in magazines, and at PRPRPrear 2 > motor-racing events Clermont Ferrand? B: No, I don’t I work in the United States A: Wha 8 B: I’m an engineer

O Famous Complete the word grid with the names of famous companies described below, companies as in the example

American computer manufacturer

famous British sports car company owned by Ford Japanese electronic game manufacturer

French mineral water producer Dutch electronics company

Swiss chocolate company

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1.3 Company facts and figures EY Reading Read these texts about a German media group and an Italian vehicle manufacturer lÏ M Based: Turin

» & Activity: Automobile production It also manufactures

agricultural and commercial vehicles and equipment for the construction industry

AXEL SPRINGER VERLAG Other activities:

‘Axel Springer Verlag is one of Europe's largest Publishing (La Stampa newspaper) media groups Its most famous ee | Motor racing through its subsidiary Ferrari

the German tabloid newspaper, ee m Berlin, II Owner: Gianni Agnelli is the great-grandson of the

million readers The eae ae ee 180 founder of Fiat His family now owns about 33% of the

It pul

and employs 12,000 people: 3 company

ở i i tries

magazines in different coun’ l re

SS aorta sales of €2.8 billion Turnover: €45 billion

‘The founder's family owns just over 50% of the 1 Employees: 220,000

company, and KirchGruppe has about 40% i nd @ Subsidiaries: in 61 different countries

The group owns a rum € TV st hopes te @ Notes: The company is just over one hundred years old In

In the future 1Í

production companies m the future it plans to expand its telecommunications

expand its Internet activities: activities

@ Find the numbers below in the texts, and mark them Axel Springer (AS), or Fiat (F) Then put them in order of size from smallest to biggest 1 sixty-one 6 twelve thousand 2_ forty 7 forty-đvebillion 3 thirty-three 8 two point eight billion 4 100 9 Rữy 5 four point five million 10 two hundred and twenty thousand

© Are the following sentences true (T) or false (F)?

Axel Springer Verlag employs 220,000 people Ferrari is a subsidiary of Fiat SpA

The head office of ASV is in Germany Fiat manufactures tractors

KirchGruppe owns ASV

Fiat and ASV both publish newspapers Bild has 2.8 million readers

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Ei Vocabulary About your company © Make questions for these answers, as in the example loi 12,000 2 What €45 billion 3 Howold Just over a hundred years 4 How many 180 5 Where Berlin 6 Which La Stampa Complete the table below OC 1 Employer/ee Employment Manufacturer Manufacturing Publish Publisher Own Ownership Found Foundation

Complete these sentences using words from the table ASV’s main activity is

Fiat is the

of La Stampa newspaper

12,000 people

cars and other vehicles

The family of the Ur we owns 50% of ASV Complete these sentences about your own company or a company you know well Its name is It’s based in

The company makes / provides

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Preparing a trip

2.1 Choosing a hotel

EY Talking about A business person is looking for a hotel in Tokyo Complete the dialogue with

hotel facilities the words and expressions in the box Use the hotel information below to help you

is it’s there is how many are there any are theres they are is there a there are A: Where LE MERIDIEN the hotel? GRAND PACIFIC fi from the centre of 3 TO Tokyo It has a Pe SRP ean ee se eS Zn} great view of Tokyo luis XI) Fax; 3-ã500-4515 Bay Ae sh =

Etre Corey a 3 rooms : 8 Mest aks does it have?

eine ees B: About nine hundred

11 Restaurants and 2 bars A 4 restaurants?

Fitness centre B: eleven You have a great choice and Swimming pool

A .© fitness centre?

Business centre B: 7 And 8 a swimming pool as well

Body) ok A: 9 the meeting rooms big?

BE Y2 2 065066 sec sMeg !0 Big enough for eight to ten people

i Polite requests @ You are ina hotel Use Can / Could 1 ? or Can/ Could you ? to make

requests, as in the example

(have / double room) Ceu/d._ 2 Aave a deuble room, please?

(tell / the price)

(give / my room key)

(stay / an extra night)

(tell / the time)

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Word search

© Now match the requests in @ with the responses below Yes, of course It’s €1 per page 1

I’m sorry, but we only have a single for tonight

ce

Yes, certainly It’s seven thirty

Yes, of course It’s €63 per night, including breakfast

I’m afraid we only serve meals in the restaurant

I'm sorry, but we only accept cash or traveller’s cheques Yes, of course Can you tell me your room number? ro ne an Let me check, sir So that’s four nights and not three?

Find the words in the square to fill the gaps below You can read horizontally or vertically, as in the example K Y Cc E N T R E R Mas SS xh) m Aa ra Aa > = =x < mao x +> mH OHA z > ¬ m ¬ả = # Z “=< ~ z > ®œ% m #m z mm m — œ Z = u m

CK Hotel facilities Things to do

Geen 1 abusiness centre 8 to aroom NG 2' hs 9 to in at reception xX A 3: Bix 10 to collect your 4a 11 to take the bs ieee 5 acar 12 a shower SN 6 amobile 13 TV A T 7 an electronic 14 in the Fz: restaurant ER 15 tosenda DA letter of

request Choose the correct words to fill the gaps in this letter

Dear Mister / Sir or Madam / Director 1

| would / can / could 2 be like / please / grateful 3 if you could send / give / have 4 me a brochure and price list for your new X-Flame range of fire extinguishers

Could / Do / Are 5 you also let me tell / give / know & your terms of payment for new customers?

Thank / Thanks / Please 7 you for your attention

| look / see / am 8 forward to letter / hearing / answer 9 from you Yours sincerely / regards / faithfully 1°

Graham Burns

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2.2 Flying out

EX Telling the time @ The times below are written in three different ways Match the times which are

the same, as in the example PRG SNe Pea UEEE 2i,

1 eleven fifty-five 4.30 quarter past four

2 three forty-five 11.35} five to midnight

3 _ three twenty 12.25 [ twenty-five to twelve

4 four thirty 3.45 | twenty past three 5 _ eleven thirty-five 23.557 half past four 6 four fifteen 16.15 quarter to four 15.20

@® Which time in column B is left over? Write the matching time expressions in

words in columns A and C

OF Travel Read this information about Dubai in the United Arab Emirates Then fill in the

information gaps in the sentences below There is only one word per gap

GETTING THERE

72 airlines operate flights to Dubai British Airways offers two or three flights per day from London

From Dubai airport to city centre: 5 km (10 minutes by taxi) BANKS 8.00 — 12.00 Saturday to Wednesday 8.00 - 11.00 Thursday SHOPS 10.00 a.m - 9.00 p.m Some shops are not open 1.00 - 4.00 p.m

Is there a good choice of flights to Dubai?

B: Yes, the national airlines are Gulf Air and Emirates, but you can also go by British Airways

How .! does British Airways fly there?

Two or three times a day

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Frequency

Ð>zœ>£p>ztœtzœĐb%

About five kilometres

And how does it take to get there? About ten minutes You have to take a taxi

What about banks?

At eight o’clock And they usually © they open on Friday? at midday

No, they aren't Friday is a religious day

Oh, yes, of course And when ” shops close?

.„# do they open in the morning?

At about nine in the evening But be careful, because some shops aren’t 8 between one and four in the afternoon

Match the expressions of frequency on the left with a similar meaning on the

right, as in the example Gœ *I Ơ Ơi Q bộ

nearly every day every three months

every thirty seconds

every sixty minutes

every eight hours every hundred years every half an hour

every two weeks twice a minute

once an hour NG twice an hour

three times a day six times a week twice a month four times a year

once a century roa ma no ơøm Now answer these questions using expressions of frequency, as in the example 1 wv How often is there a presidential election in the USA? every té How often is there a national election in your country? How often do you have an English lesson?

How often do you do sport?

How often do you eat in a restaurant?

How often do you go away on holiday?

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2.3 Arriving

Airports

The word chain below shows what you do when you fly to another country

Complete the gaps with these words

gate board take off duty-free

claim control customs departure Ei Countable and uncountable Have and have got 14 Preparing a trip Choose the correct word to complete these dialogues 9 9

B: Do you have any /a! luggage to check in?

A: Yes I have a / some? suitcase here Can I have a window seat, please? B: I’m afraid there aren’t some / any > more seats by the window, madam

A: Excuse me I want to buy a / some 4 souvenirs to take home Are there any /

some > souvenir shops near here?

: Yes, there’s a / some © very good shop just on the corner

: How much / many? time do we have before our train?

: Forty minutes

: Do you want another drink?

No You have a / some 8 drink I want to look in the shops g Sư>C>z - : I want to buy some / any? wine at the duty-free Do you want a / any 10 cigarettes? A: Yes, please

D How much / many '! do you want — 200 or 300?

A: 200 is fine Here I'll give you a / some !2 money

Read the text opposite about Airbus Industrie Find the following numbers and

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'OUNDED in 1970, Airbus sells its planes to more than 180 airlines world wide Based in Toulouse, France, it is a truly international organization, employing around 40,000 people of over 30 different nationalities Its shareholders are two leading European aerospace companies: the European Aeronautic Defence and Space Company (EADS) (80%) and BAE Systems of the United Kingdom (20%) Airbus s product line is divided into three aircraft families - the A320 Family (A318/A319/A320/A321) with 107-185 seats, the

A300/A310 Family with 220-266 seats, and the A330/A340 Family with 253-380 seats In response to market demand for very high capacity aircraft, Airbus is also developing the A3XX Family, starting with 555 seats In 30 years of operation, Airbus has received orders for some 4000 aircraft

Airbus has factories all over Europe, subsidiaries in the United States and China, regional offices in Sydney, Tokyo, Singapore, New Delhi, Moscow, Brussels, and Dubai, spare parts centres in Hamburg, Frankfurt, Washington, Beijing, and Singapore, and training centres in Toulouse, Miami, and Beijing

® Now choose the correct word to complete the questions, as in the example Then answer the questions

1 How many customers does Airbus got /haveworldwide? 182 Lt Aas more tha: 2 Does / Has it got any American shareholders?

3 How many European shareholders does / has it have?

4 Have / Has the shareholders got the same share in the company?

How many employees has / does the group have?

w

6 Do/ Does A300 planes have more than 200 seats?

How many spare parts centres has the company got / get?

NI

8 Where does / has the company got training centres?

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Unit 3 | Away on business

3.1 Finding your way

Giving directions @ Look at this map of the different parts of a company Where are you if you follow the instructions below?

=

It’s between the Kent Building and Factory C, and opposite the warehouse It’s just behind the visitors’ car park, near the gymnasium and social club It’s next to the first staff car park, just above the Sales department

Go in the main entrance and turn left Go past the Essex Building on your left, then take the first right, and it’s the building on the left

5 Come out of Reception Go along this road, past the gymnasium and sports field on your right Follow the road to the left, and you see it just in front of you 1 2 3 4

@ Now answer these questions

1 Wheres the Training department?

2 min the Training department How do I get to the Personnel department?

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B Giving advice Here is some advice for giving a presentation Choose verbs from the box below to fill the gaps, as in the examples Put the verbs in the negative form where Al elven Ì necessary

use look -write speak answer

ask read check pause -prepare

Secrets of a successful presentation } your presentation in advance Don't D Prepare 4 your notes all the at your audience time

5 visual information to illustrate your presentation, and 6 that everybody can read it

too quickly 8 every two minutes to give

people time to think about what you're saying

9 your audience to wait until the end to ask questions 10 questions immediately

Formal and Here are two letters confirming a future visit, but they are mixed up One is

informal letters formal, and one is informal Decide which letter each sentence or phrase comes from, then put them in the right order, as in the example Formal letter Informal letter

Can you look at them when ma ờ

you have a moment? Havé 4 gooA journey I would be grateful if you coula

next week; look at the enclosea schedule ry

os l6)

We hope you have 2 safe

Journey +o our company, Dear Mrs Wenger William Gallas

eae Wagar das Dear Anne Please Ao not hesitate to contact us if you

wish to make any changes

10 KH

Bi \ rÃ

eK (OWA John I am writing to give you more Aerails

to meeting you about your visit on 25 March, one

H m

Here are the Aerails of your visit next week Yours sincerely

Gwe me a call if you wart to change anything iI) be nice to see you again

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3.2 Gọng out EY Free-time activities © 2x | 1 TẢ 2 ma a 2 i) 1% 5 badminton oe 6 fishing

@ Look at the activities in the pictures Fill in the correct verb to describe them, as in the example Choose between the following: © 7 shopping 8 golf 9 football 10 skiing go do go to have play

® Now make true sentences about yourself, as in the example How often do you

do these activities? Choose from the expressions below

a CM CM Tn hatdly eve: PE hot at at

Bh Like and would @® Choose the correct word or expression in italics

like I like /'‘d like working for my company

I wouldn't / don’t like to be a politician

Id like / like to go to France for my next holidays They don’t / wouldn’t like going out to restaurants

What do / would you like to do this evening? Do / Would you like something to drink?

What sort of things do / would you like doing in your free time?

NQURYNE

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@ Match questions 5, 6, and 7 in @ to answers a-f There are two possible

answers for each question

Yes, please What have you got?

op Just stay at home, I think

Working around the house, or in the garden

I don’t know Do you have any ideas?

No, thanks

It’s often nice to go somewhere and see something different

mona

Telephone talk In this telephone dialogue the underlined expressions are impolite or incorrect

Find better expressions, as in the example

A: Hello Are you Petra Semler’s secretary? 1 Ls that

B: Yes, it’s me 2

A: Lwant to speak to Petra, please a =

B: What's your name? 4 A: It’s Simon Fuller

B: Wait a moment 5 A: OK

B: Excuse me she’s in a meeting 6 A: You tell her to call me back 7

B: What's your number? 8

A: 010-658-7896

B: OK I tell her Ds

A: Good 10 ¿

DO Pronunciation For each group of words or letters below, circle the item where the underlined

letters are pronounced differently from the others, as in the example

1 hịs (fine) give with

2 this then bath with

3 see sit key eat

4 E 1 2 G

5 works lives opens is 6 thanks three theatre this

71 Vv A K

8 night Italian wine idea

9 closes likes watches washes

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3.3 Fating out

Restaurant Choose two words for each question, as in the example One word is left What words is it?

knife -beans— menu waiter chef

sorbet glass onions pear fork

cheese juice wine cream cup

chicken orange beef fruit salad 1 types of vegetable 2 types of meat 3 types of drink

4 dairy products (made from milk) 5 you use these for drinking

6 you eat with these

7 they work in a restaurant 8 types of dessert

9 types of fruit

n Describing @ Read these descriptions of famous dishes from around the world What are their

dishes names? Use a dictionary to help you, if necessary

[ os 1 | TSA TYPE OF SANDWICH It's filed with a piece of meat, which is

|| 4 cooked on a grill The meat is usually topped with mayonnaise and

| 4 4 ketchup, and sometimes cheese

| THEY’RE LITTLE CREATURES with shells, and you find them

|] in the garden in many countries They're cooked in a garlic

| and parsley sauce, and served hot, as a starter

THE BASE IS A TYPE OF BREAD, made with flour and water This is topped with a special tomato sauce and grated mozzarella cheese

You can also put pieces of meat or

vegetables on top It's cooked in the oven at a very high temperature

4 IT’S USUALLY A MAIN COURSE, and there are many

different types of dish It’s made with meat, fish, or

| vegetables It’s cooked in a sauce made with different spices,

and it’s often served with rice It’s an Indian speciality

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Countable and uncountable D Restaurant dialogues ® Now write a short description of a dish from your country

Here are some sentences you would hear or use in a restaurant Choose words

from the box below to complete the second gap in each sentence Then write a or some in the first gap, as in the example

wine ®botle fruit spoon

knife sugar glass receipt

1 And what would you like to drink, madam?

Til have 4 .2ettle of mineral water, please 2 Excuse me Could I have 3 Tdlike Me too Do you prefer red, rosé, or white? for my soup? with my main course

4 Howcan I help you?

Could you bring me I don’t have

of water, please?

for the cheese

w

You can take mine I don’t want any cheese

6 Would you like a dessert? Yes, I think I'll have 7 Could you bring me

8 Here’s my credit card Could I have

‘or my coffee, please?

.- » please?

Yes, I'll bring it immediately

Match the sentences on the left with the responses on the right

Could I book a table for three? No, thanks I’ll just have coffee What do you recommend? Yes I’ll bring it immediately

Could I have the wine list, please? Downstairs, sir

Would you like a drink? Do you take VISA?

Would you like some dessert? No This is on me

Where are the toilets, please? I'm sorry We're full tonight How would you like to pay? Yes I'd like a whisky, please Please, let me pay It’s a pleasure

Thank you for inviting me I suggest the lasagne

CaOINaAuURWNE “oro

nheangces

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Unit 4 | Visiting a company 4.1 Meeting people EY Was and were Complete these dialogues with the appropriate form of was / were @ A: Hello, Emil Where Be Less ! you yesterday? 2 at a meeting 3 it interesting?

B: No, it 5 many people there © C: Good morning, Hiromi How 6 your holiday?

De Dseninsssas 7 on holiday, I 8 sick

© E: There 9 two red files on my desk yesterday Where are they now? F 10 there when I left last night John .!! here Maybe he

took them

GI Past tenses @ Complete this grid by filling in the gaps in the sentences on the right

"THmmmnmn She was Italian but We smo in French

2 {S][X][P][—]{—]{_][E][B] _1 them to come at 4.00 p.m but they arrived at 3.00

3 ïnimmuimmnn My boss to me very carefully,

4{-][RJI[.IE][] The meeting at 7.00 p.m,

5 IiImim min Tm sorry, but I the letter this morning 6 [=] | | [E] [D] When I was young maths,

7 [-] [P| [-] [-] [E] [D| She the letter immediately

8 [_] [0] [-] [-] [E] H When I arrived [ something strange 9 {E]l[_IH-]ILI1-]IIL-IEII] In the sixties the company

10 LJEICEIEI EI] We had no food at home so we

© Complete the following questions and answers, as in the example Use the information in @ to help you

Trang 24

Question making

O Welcoming

Did he listen carefully?

Did the meeting end at 6.30? Did he

Did she notice something strange? e maths when he was young? Did the company employ many people? Yes, he did Yes, she di No, they didn’t

A business person is answering questions about a recent trip Make the

questions, as in the example Choose the question words from the box below

what? why? what time? who? when? how?

where?

I stayed at the Holiday Inn I visited Hans Klinger

I arrived on Wednesday I travelled by car

[hired a car because the factory is 30 km outside the

city centre

We discussed a new

contract

1 arrived back yesterday I started work this morning at 9.00 I telephoned Hans Klinger at 9.15 He signed the contract yesterday Match a sentence from 1-10 with a reply from a-j A ho 0 RB `

Thank you for coming to meet me Is this your first visit here?

How was your journey?

Did you sleep well?

Can I show you around?

Would you like a coffee?

I’m afraid the computer is down Where’s your car?

What time is our meeting?

Can I take your bag? B a b € d e f 8 h i j Yes, thanks, I did It starts at 10.00

That would be nice

No, that’s OK It’s not very heavy In the car park It’s not far No problem

Yes, please Black if possible

That's a pity

No, I came here as a student Fine, thanks Everything was on time

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4.2 Reporting on a trip

n Reading Mike Hodgkinson is the Chief Executive of British Airports Authority This is

his diary for last week

@ Fill in the gaps using the verbs from the box below in the correct form

get leave see have be

visit arrive make meet go

travel attend go return

Monday Tuesday Wednesday Thursday

I 1 up early and 1 ' the opening speech A normal morning at the Trip to Stansted Airport I

at the office at 8.00 for the ACI conference and office | had lunch with a meta lot of staff and

a.m At 9.001 3a then 10 different talks journalist who wanted to customers I 13 to

meeting with Gabriele and seminars during the day hear about our future plans London in the evening and

Renzully, the Director of 1 lots of old In the afternoon I attended a «4 to the opera to see

Naples Airport After a nice contacts board meeting and madea _ L2 Bohème

lunch I * to the bank to presentation on our future

discuss future investments strategy In the evening my

At 5.00 pam I essen the wife and I 2 our son

office and „6 to the and daughter-in-law for

Millennium Dome by boat dinner `

_— or

Psi

ACI conference In the 7 delegates for the

.e Change the order of these words to make questions,

wba 4 as in the example Then answer the questions

Trang 26

© Now answer these questions with full sentences 2 What time was his first meeting on Monday? 3 What did he make on Tuesday morning? 4 Where did he spend the day on Tuesday? 5 What did he attend on Wednesday? 6 What did he do there? 7 Where did he go on Thursday? 8 Who did he meet?

Gi Past tense There are twelve verbs in the past tense in the grid Find them and use them to

puzzle complete the twelve sentences, as in the example The words can read across, down, or diagonally i im (sol eo 0z» at ee re oe Se 7 > > < ơ zZz m = em â £ 6© ea 2> ẰẲẰ.‹” <c' CC: u 2° KR wa &S C1.» UN mn = eS Se OP a cto! ao ers oO SS -o a #£ oso ¬ 1 He the office at six o'clock and the six- thirty train

2 She to Paris on Thursday and on Friday

3 1 three times but nobody

4_ On the plane he a postcard and a book 5 He ww at the hotel at seven o'clock and

dinner at eight

6 I in the office when you the e-mail

Trang 27

4.3 Describing company structure

Reading

SBS stands for Siemens Business ~

Services It is a division of the famous German company Siemens It is only about five years old but is already | responsible, for PP IEC EU Ẻ part of | Siemens’ turrfover How? Siemens had | the idea in 1995 A whole department of

Siemens was at the time responsible for the information and communication

activities of Siemens The idea was to

offer this service not only inside the company but outside too SBS is now one of the world’s leading providers in the

SBS “ area of'electronic business solutions and

services

Friedrich Froeschl is the CEO and SBS

is now an independent division with 33,000 employees in 88 countries and turnover of €5.8 billion One of its largest | customers is the British government SBS organizes and manages the passports and national savings accounts for Britain

ng

In Europe its main competitors are IBM,

Cap Gemini, and ƠN in this

market of at least 15% the future looks

bright for this German service company

Read the text and choose the correct answer to these questions

1 What is the activity of SBS?

a electronic engineering

b printing

c database management

2 Which company does Friedrich Froeschl manage?

Trang 28

i Vocabulary Word partners Find words in the Siemens text which match these definitions Bose mL a computer application for keeping records «

a list of company employees

annual sales LZ", w/e clients companies in the same market a document for travelling from one country to another Nauk wWnNe an increase

Look at this list of words Match pairs of words, as in the examples, to make the expressions defined below

sales annual company -development- office human research marketing

stock market resources -managing-

head parent -direetor- production

site public relations turnover 1 a department in charge of finding new ideas

research + development = Research and Development

2 a person in charge of a company

Trang 29

New developments 5.1 Current activities ® Present actions Present simple or continuous? 28 New developments

Complete these sentences with a verb in the present continuous, as in the example Use the verbs in the box below

Seah, ee oe ea

speak

J / lunch at the moment Can I take a message? a steep for a new car engine

ha factory just outside Krakow

:.\/08./the spoken English of all our NAWR WN Our new training programme !2 4 employees 8 I’m sorry, but yo down a little? 9 We 10 Don't go into his office — he moment 4 Zl/Aoo quickly for me Could you slow new product into ihe Asian market

.$, an important report at the Read this dialogue between a Polish businessman and his British colleague Choose the correct form of the verb in italics, as in the examples

Eric: Hello I’m Eric Johnstone (xe) ([ wort}T: m working Ì here ïn the IT department

Jan: Nice to meet you I’m Jan Mazowiecki, from PDC Poland J visit / đỉm visitingÿ the head office here in London

Eric: Ah yes.I heard you were here Would you like a cigarette7, LHe

Jan: No, thanks (don’t smoke ) I’m not smoking 3 But please ahead

Eric: Thanks So where in Poland (do you comp/ are you coming? trom, Jan? Jan: I’m from Gdafsk

Eric: And how long do you stay Hare ‘YOu St i staying)> here in England?

Jan: I work /T’m working here for three months I learn / I’m learningY about PDC’s operations in the UK < What babout, you? Are you based in London?

Eric: Yes Thave/ I'm, having’ a 8g pétmanent office here, but T ¡ fravelY

I'm travelling 9 wide lot ~ three, or sometimes four days a week dan: 'Where đo you g0)/ are you going !9 on your business trips?

Eric: To TH and sometimes South America So do you enjoy Kare you

enjoying your stay here? —

Jan: Yes, it’s very interesting tuy ad 7

Trang 30

Reading Read the text and answer the questions below

New tourist boom in Argentina

OURISM is one of the fastest growing industries in the world and Argentina is a

country where the tourism sector is Madero, an gity which was

booming At the moment, seven out of an etna PORE only few

ten visitors to the country stay in the

capital, Buenos Aires However, the Tourism Secretary, Santiago Lombardi, is hoping to interest tourists in the country’s other

attractions, such gs the waterfalls of

Iguazu and the spectacular wildlife

and landscape of Patagonia

Buenos Aires is currently attracting

millions of dollars of investment in the tourist sector Between 1991 and 1996, hotel groups invested about

$800m in building projects This

figure doubled to more than $1.6bn between 1996 and 1999 This year

alone they are building -

na

twenty-six new hotels, This includes a new 600-room luxury Hilton hotel and shopping complex in Puerto

years ago

Buenos Aires is also developing its resources as a centre for business

conventions British Airways now

operates direct non-stop flights between London and Buenos Aires five days a week According to the President of Congresos

Internacionales, a Buenos Aires-based conference organizer, the capital receives between sixty and s; 209/71 conferences a year He ies eae

annual growth at about 15%, Find words or expressions in the text = mean the following 1 economically active and successful

2 places for sightseeing ° eae ti

3 animals in their natural environment

4 countryside / open spaces : 5 increased by 100%

6 an area with old factories that are no longer used

7 expansion / i increase in size =

Complete the questions, as in the example Make sure you use the appropriate question form (present simple, present continuous, or past simple)

(.ng.a hotel and shopping complex? w = > 5 a è 2 cổ & 5 ° 5° e S, 8 8 8 Ss s 3 In Buenos Aires 3 What is 4 How much About $800m 5 How many hotels mc Twenty-six of 2% av

6 How often hele, L$ British Airways flights to Buenos Aires?

Five days a week

7 How many conferences 12.2 Between sixty and seventy a year

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5.2 Company developments Describing trends Complete the crossword Sometimes the first letter of the word is given DOWN 7 1 There are more nels on the streets, bt number of ds ay ana, Beiween 1984 and 1996, the number of divorces C288 BY 16.88% 3 Taxes often (213) down just before a big election

4 Prices usually fal a

when you open a market

to competition 4 5 Our share price ⁄ 14

up when they announced our half-yearly results 6 House prices generally ~22.8 when the economy is strong 8 The average hous‘ 6 old Een awe! Ale <l|a|SlrIn í + e M O ‘fh mi a}iln HY [9 | ™ = 8- @ |va|©|Ÿ =|— hls | a 'È 5 l (vị ^ |> As | SIX N 9 ` 4 b| ú ACROSS

size decreased Om \D Sales of mobile phones are by 20% a year 2.54 to 2.4 3 ; 6 Share prices in London /%12294@#more or less the same 9 This month was vs yesterday

good, but + or Gith 7 Our profit margin decreased by 5% to $1.6 million

was terrible 8 Because of increased competition, our sales É€ LÍ last

11 Life ctancy increased ha abe

i 27 tan for ¥6 422.2." 60% of our customers are in Western Europe

men, ond Bn years for 12 February was a very good 11.2.4." for us

: 13 Was there an increase in customer complaints in women May? Ei Word stress 30 New developments

Underline the syllable which is stressed in each word Circle the word in each group of four which is different 1 2 3 4 5 6 e 7 TA “” product China recruit expand entering, ition prs

produce training programme

\Japan> design Europe employ

compare remain

visiting travelling oh fantastic exciting —

Trang 32

Presenting An advertising consultant is giving a presentation at a company which

figures manufactures baby products This is the data she is going to present

"————— - oe

If you could only have one child, would you prefer a For you personally, do you think it is necessary or not

boy or a girl? necessary to have a child at some point in your life? No Country Yes No Country Boy Girl preference Hungary ˆ 94% 6% Whalen, " _ a Thailand 85 13 Hungary | France 73 26 United States 35 23 42 Mexico 61 38 France 41 31 28 Spal 60 35

Mexico Great Britain SEPM 31 26 43 ass j¡ Great Britain - 57 ‘ 41

Germany - Bi 19 “g0! 10 Germany 49 _45

Spain 20 27 53 United States a ek pt

@ Read the first part of the presentation Fill in the gaps using the words in the box

shows attention see notice like figures look answer as slide draw column Let’s have a ‘at the first 2 This table

3 the preference of each nationality for a male or a female child The first .4 shows the percentage of people who prefer a boy Can everybody .© that clearly? Good

you can see, the preference in most countries is for a boy But I want to J si „8 to the bottom of the table, where you

10 that in this country, there is a see the a small majority of people who prefer a girl Why should this be? I'd

to ? this question a little later

© Now complete the description of the second slide

Trang 33

5.3 Personal developments

EY Meeting an old Two friends meet by chance at a trade fair Complete the dialogue with the friend expressions below

a How do you do? ® How’s Virginia?

(b That’s great news! @) How are you?

c Nice to meet you h Business is fine

4 I’m sorry to hear that ? How’s business?

€› I’m very well j Let me introduce you IS 2 a tal J9) rt -* And you? A: I’m fine, too, I didn’t know you ae - i wi 23 SCTE TE were here Hộ ng having a fantastic year hát about you?

4 We've just got a big new contract with Turismo

A: She’s very well

T5 TS ca ca A: No, she lost her job, unfortunately - a GP lụ Y SP ° 4

Her branch closed co REIS 8

ìà |1 PETS TI

' & A: Yes, in fact she’s here today to try and vi else I’d like you mee to Marcello Baresi, — our new Area Manager for Italy

Ei Having a @ Match the adjectives in the box below with their opposites, as in the example

wonderful time \cheap interesting friendly— \ quiet ©boring

terrible convenient 9 long bnoisy short

\,expensive cunfriendly fantastic inconvenient

Trang 34

Dear V⁄2/2//2, b

We arrived in Istanbul yesterAaay morning, very tired aPter Our ! overnight flight The city

2 with lots of traffic, but our

hotel is on a small sige street, ana very

+ for the

ecorference centre — just two minutes away The hotel! staff are very

ts really «

wt IPs also very

su? ana welcoming

I's the second Aay of the conterence today The

programme aoesn'? look ve LAY ESS 6, so 1m going

shopping I've got a really

which tells you where to tina the best shops ana

guidebook

markets Everything's very s42 here, so I'm ah” i

sure I'l! buy A4 lot of sowenirs to take home Love Anne-Marie

Like and would @ Match questions 1-7 with answers a-g

like 1 Do you like working for your company? a No, thanks I’m fine

Trang 35

6.1 Dates and schedules EY Checking the diary MONDAY | | | TUESDAY M Ữ 225 00 Meeting with ’ | WEDNESDAY «7 «30 Managing “ee Station eand 9 | Dinner with MAG 08 af | THURSDAY Travel tø š FRIDAY +11 2Ø Meeting with SATURDAY Return frOM cn 34 Arrangements

@ This is Mrs Dillon’s diary for next week Complete the missing information in the diary using the information from the conversation below SF eS Po Dip kẻ PP Pw 2 ee

So, Sarah, what’s happening next week? Well, the Managing Director is coming When is that? He’s arriving on Wednesday and leaving on Thursday Wher’s he coming? I’m meeting him at the station at half past four Where's he staying? At the Grand Hotel You’re having dinner with him there on Wednesday

When is the Rotterdam trip?

You're flying there on Thursday afternoon, and coming back on Saturday

OK, and when is my appointment with Mr Zenden?

You're meeting him on Friday at two

Where? At the factory

Right We need to prepare that meeting Have we got the figures?

The Production Manager is coming here on Tuesday morning You're seeing her at ten

And on Monday?

You're going to see the bank manager in the morning,

and in the afternoon we're having our monthly personnel meeting

A: What time is the meeting at the bank?

B:

A: So, quite a quiet week, then! It’s at eleven The personnel meeting starts at two © Look at the dialogue again and complete the questions and answers below, as in the example œ AI ƠO Ơi B Q Bi

Where is she going on Monday morning? 7z ƒ#4¿ é, Who is she seeing on Tuesday morning?

Trang 36

Bi Free time Elizabeth and Laura are discussing their plans for the weekend Complete the

spaces using an appropriate form of the words in brackets, as in the example ký E: Le Ee Le he Eurostar (we / take) E: ww 2 (you / stay)

L: Ata small hotel near the river

L: What about you What 27 (you / do)

8 some friends (we / visit)

29 (you / leave)

E: On Friday evening and 10

back on Sunday (we / come)

.!1 with you? (Jack / go)

12 as usual

13 my sister (he / work); (I/ take) Well, have a good weekend!

mm

me

You too!

Checking the @ Write the appropriate date next to these events Write the date in full, then in date figures in American (USA) and British (UK) style, as in the example

Valentine’s Day It Feb: Christmas Day New Year’s Day Bonfire Night 5_ Halloween 6 Your birthday wn © Complete these sentences with the appropriate ordinal number

1 March is the month of the year

2 The person who finishes Wins a silver medal

3 2000 was the year of the new millennium 4 is a public holiday in France

5 20% = one a

6 July is a public holiday in the USA

Trang 37

6.2 Getting connected a Talking on the telephone Ei Telephone language Say

Look at this telephone conversation There are three people talking, Lynne (L),

Richard Martini (R), and Charles Kent (C) Put the dialogue in the right order,

indicating who says what, as in the example DEE ABER re El BM) ° co

Is that you, Harry?

Good morning, Robertson Foods, Lynne speaking How can I help?

Bye

I’m sorry The line is busy Will you hold? Harry Wood’s phone

Thanks for your help Bye

No, it’s Richard Martini, I work with Harry I’m afraid Harry is out Yes, OK

OK Charles I'll give him the message

Hello, could I speak to Harry Wood,

please?

Do you know when he'll he be back? The line’s free now, I’m connecting you Tomorrow I think Would you like to leave a message?

Yes, please Could you tell him Charles

Kent called and I'll call back tomorrow? Make three-line dialogues by taking one sentence from each column, as in the example

SPEAKERB

1 No; my name is Giles eS

2 [Could I speak to Sarah, please? | {Sorry He's away on business, | [ Yesterday ]

3 [Did you get my message? ] [ Speaking

Sales Department Yes, this is Sam Hill

5 [that Jack? [ When did you leave it?

| [ I’m afraid he’s away today Can I help? |

When

[When willhebebak he be back? |

Trang 38

Telephone

expressions

OF Telephone

responses

Complete these 590986036 96108 one of the words in the box below A ủy Just a minute, I'll put Jen

Can you call back.2

Tm .⁄2# the other line

Could you speak .4 Ð ? The line is pep

The line is busy Would you like to

I’m afraid she’s out Would you like to ( Is No.4 Sari

Thanks for 6.4.06) & ? a message? Œœ *I ƠI Ơi Gị bị

You are telephoning in English How do you reply to these sentences?

Who's calling, please?

lơ: 171 2001/ 1

Where are you calling from?

Could you speak up?

Em afraid hes busy right now Will you hold or call back? Can I take a message?

Does he have your number?

Thanks for calling

Trang 39

6.3 Making appointments

EY Time expressions It is Saturday, 17th March, 2001 It is 7.30 p.m Match the time expressions on

the left with the correct times on the right, as in the example

A B

1 One hour ago —a ten past seven

2 The day before yesterday 19/03/01 3 Twenty minutes ago c€ 18.30

4 Lastmonth “———~ dat half past eight 5 The day after tomorrow 10/03

6 Inanhour ———— | „ 18th March

7 Next Saturday _ ~*~ -g the twenty-fourth

8 Tomorrow ~ th February

9 Last Saturday i Thursday 15th March

i Making Read these dialogues about people arranging to meet Fill in the gaps using the

arrangements expressions from the box below

Would it be possible to meet? I look forward to meeting you

Do you want to meet up? I’m sorry, I can’t make it then

When would be convenient? Are you doing anything this weekend?

What time would suit you? Would Tuesday be possible?

How about Sunday lunchtime How about Saturday afternoon?

at the King's Head?

@ Lise and Frank are studying at a language school They are in the same group

F: Hello Lise How are you? L; Fine thanks, Frank F L: Not much Fae Ll: That would be nice F: là iB

L: That would be fine F: See you on Sunday, then

Trang 40

© Giancarlo Baldi is Purchasing Manager for an Italian electronics company

Andrew Napper is a salesman who wants an appointment with Mr Baldi He

doesn’t know him

A: Mr Baldi, this is Andrew Napper

I sent you a brochure last week

G: Yes Mr Napper, I remember A: I’m in Italy next week aes S1 G: Possibly, I’m very busy AS sa wa 22 G: I’m afraid I’m busy on Tuesday A: Well ? G: I’m free on Thursday afternoon A: That's fine G: 5.15 A: So that’s 5.15 on Thursday G: Until then Good bye A: Good bye Mr Baldi

Crossword Complete the sentences with the correct word, as in the example Then fill in the grid below All the words come from Unit 6

LẠ 1 Wee, -d the meeting because

1M alnicle | Lit | Elo nobody could attend

[ 2 Transfer is another word for put ! t | 3 My 4| 4 He me to lunch and I accepted P 5 6 number is 3354 What time is he 4 We arranged to meet on Wednesday and then P it to Friday

7 | | 7 What time would £ ae YOU?

8 | 8 Theres no from the office

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