Kỹ năng phỏng vấn Interviewing Skills

INTERVIEWING SKILLS Presented by: Peoria SHRM Organization Interviewing Skills - Purpose  Interviews allow both the employer and the job seeker to determine if there is a correct fit between them  First impressions can make a lasting impact for both the interviewer and the job seeker Interviewing Skills - Purpose  Employers • Is the candidate qualified? • Are they a good fit for the company? • Determine of you are invited back for a second interview and ultimately whether you are offered a job  Job Seekers • Opportunity to meet and connect with the prospective employer • Sell your skills and abilities • Help you determine if you are a good fit for the company Interviewing Skills - Process  Job Interview – Step Process • Preparation • Presentation / The Interview • Post-Interview Follow Up • Process begins when you start sending out resumes/filling out applications and extends past the actual interview Interviewing Skills - Preparation  PREPARATION - 1st Step 1) Know yourself • Know your resume inside and out • Be prepared to answer questions, give examples or tell a story about every job you have held and every achievement and education noted on the resume • Provide skills and strengths that you possess that are relevant to the job • Know your personal and professional goals and how they will fit with the company goals • BE TRUTHFUL Don’t exaggerate or give inaccurate, misleading information Exercise  Think of a situation in your past employment or school work that addresses the following:  Good Demonstration of Team Work  Good Demonstration of Customer Service  Time things didn’t go as you’d planned  Responded to a challenge that was keeping you from your goals Exercise continued Dealt with a change Solved a problem proactively Encountered a Difficult Customer Made a Mistake; How did you overcome  Ensured quality of your work  Dealt with conflict     Interviewing Skills - Preparation  PREPERATION 2) Research Your Prospective Employer • It is VITAL that you research the company, as well as the position for which you are applying • Knowledge is power- it can help set you apart from the competition • In general, the higher the level or greater the responsibility of the position, the more extensive your research should be • Areas to focus on: General Information – Mission/vision, length of time in business, etc Key products and services – challenges and opportunities Current issues / events – new developments, mergers, etc Major competitors Organizational structure Corporate Culture • Sources for Research: Internet, Company webpage, • e-bulletin boards, blogs, Google searches, library, • professional trade associations, current employees Interviewing Skills - Preparation  PREPARATION 3) Perfect an Elevator Speech • Everybody engaged in a job search needs an Elevator Speech • Brief introduction that you always have ready when someone asks you, “So, tell me about yourself…” • Omit personal information Should only contain job related information • Write the speech and then practice it until it’s second nature and you can deliver it smoothly and naturally without sounding overly rehearsed Exercise  Create your “Elevator Speech”  Your Goal  Your Experience that has prepared you to reach that goal  i.e Education  i.e Career Progression, School Projects, etc Interviewing Skills - Presentation  Employers invest in a variety of interview approaches, which they believe will most effectively identify the candidates who will fulfill the role and responsibilities for the position and will be a good fit for their organization Interviewing Skills - Presentation  Types of Interviews: Screening Interview – Use of screening tools to ensure candidates meet the minimum qualifications May be conducted in the following formats • Telephone Interview • Computer Interview • Videoconference Interviewing Skills - Presentation • One-on-One Interview – Traditional interview • Serial or Sequential Interview - Candidates are passed from one interviewer to another throughout the course of the day Sequential may last day, weeks or longer • Panel Interview – Appear before a committee or panel of interviewers • Group Interview – Interview simultaneously with other candidates for the same position Interviewing Skills - Presentation  Situation or Performance Interviews • Audition Interview – Candidate is put through a brief exercise or simulation to evaluate skills • Stress Interview – Intended to put the candidate under stress in order to assess their reactions under pressure or difficult situations  Other Types of Interviews • Informational Interviews – Initiated by the job seeker Informational interview without a reference to a job • Mealtime – Interview is conducted over a meal • Follow Up Interviews This is where companies bring candidates back for additional interviews Interviewing Skills - Presentation  Behavioral Interview - Many companies are increasingly using the behavioral interview • • • • • • Systematic process that ensures a fair selection process Use candidate’s previous behavior as an indicator of future performance May involve standardized assessment instruments, such as personality, aptitude and interest inventories Involves directive and probing questions Questions may ask you to describe problem-solving skills, adaptability, leadership, conflict resolution, stress management, etc Involve what you thought, felt, did and the resulting outcome Interviewing Skills - Presentation   Behavioral Interview Competencies Assessed • • • • Technical and professional skills and knowledge General skills / behavior - judgment, delegation, etc Personal Style - Adaptable, team player etc Motivations – Ongoing learning, independence etc Interviewing Skills - Presentation  Answering questions in a Behavioral Interview  Be sure to include the following information in your answers • • • • Give a specific situation List the tasks/objectives that needed to be done The action you took The results / what happened Interviewing Skills - Presentation  Sample Behavioral Interview Questions • Describe a time when two of the members of your team did not work well together? What did you to get them to work together? • Give me an example of a project that best describes your organizational skills • Tell me about a time when your work was criticized How did you respond? • What is the most difficult decision you’ve had to make? How did you arrive at your decision? What was the result? Interviewing Skills - Exercise  Answer Behavioral Question • • • • Gives a specific situation Contains the tasks/objectives that needed to be done The action(s) you took The results/outcome i.e what happened  Question: Have you ever had to deal with an upset customer? If so, what how did you deal with it? What happened? Interviewing Skills - Presentation  • • • • • • • • • Factors Rated By Employers During Interviews Education – As it relates to the position Cognitive Abilities – Judgment, logic, thought processes etc Manner, Personal Traits – Social poise, sense of humor, mannerism, self confidence, listening skills etc Appearance – Grooming, Dress, Hygiene, Health Attitude – Enthusiastic, outlook, willing to work hard, ability to accept criticism, interaction with work environment / people Level of Motivation – Initiative, energetic, ambitious, goal oriented, accomplishments and achievements Leadership Qualities – Mature, responsible, stable Interest – Interest in position and company Overall Impression Interviewing Skills – Post Interview   • • • • • • POST-INTERVIEW FOLLOW UP – 3rd Step Thank you Notes Whatever the results of your interview, a follow up thank you note to the interviewer (s) is a nice gesture Can be a typed or hand written letter or note An e-mail is also acceptable Customize the note Free of spelling or grammar errors Should be completed within 2-3 days of the interview Highlight key points you want to reiterate or forgot to say, information you learned about the company, express enthusiasm about the opportunity If you have decided that the position is not for you, it is perfectly appropriate to thank them for their time but respectfully ask that your name be removed from further consideration Interviewing Skills - Post Interview  POST-INTERVIEW FOLLOW UP  Follow up to determine if decision has been reached - Hopefully you were given a timetable for the hiring decision It is acceptable to ask this question • Follow up at appropriate time to determine if a decision has been reached • Opportunity to see if any further information is needed • If past the deadline, send a letter or email expressing your continued interest There may have been a delay in the decision Interviewing Skills - Post Interview  Self Evaluation • Identify what went well in the interview • Identify what did not go well in the interview • Practice and continue to improve for the next interview What Now?  Review the questions we have provided you as samples This will help to prepare you for your mock interview that is coming up soon!  Perfect your elevator speech  Start thinking about what jobs you would be interested in Interviewing Skills The Heart of Illinois SHRM Chapter would like to thank you for your attendance and participation!