ôn tập tiếng anh tốt nghiệp

THE PARK HOTEL Bed and breakfast per person $16; Double room with bath $25; Dinner bed and breakfast $29 full board.. THE DALTON HOTEL Single room with bath $30, Double room with bath $6

BỘ VĂN HOÁ, THỂ THAO VÀ DU

LỊCH

TRƯỜNG CAO ĐẲNG DU LỊCH HÀ

NỘI

ÔN TẬP THI TỐT NGHIỆP

CD QT KHÁCH SẠN - NH C7TA NIÊN KHÓA 2013 - 2014

MÔN: Tiếng Anh chuyên ngành

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B- HÌNH THỨC ĐỀ THI VẤN ĐÁP MẪU

I Introduction (02 marks)

1,Chào hỏi, giới thiệu họ tên, tuổi, nghề nghiệp, sở thích,… cho giám thị chấm thi

- Good morning/ good afternoon My name’s Nguyễn thị kim thoa

- Now, I’m a Hotel receptionist( in the restaurant)

- Every I offer start word at 7 am at word I usually answer telephone, book the room

I love my job because………

2, Your hobbies- sở thích của bạn

I love to cook and take care for my family

I like to read book rather/more than shopping

I'm interested in learning foreign languages

I want three foreign languages fluently is English, Italian and Chinese

My plan is to work for the hotel Mường Thanh because I speak Chinese pretty well

II Situation (04 marks)

Thí sinh là Nhân viên khách sạn, giám thị chấm thi là Khách Lập hội thoại giữa Nhân viên và Khách theo tình huống cho trong đề

III Questions (04 marks)

Trả lời các câu hỏi đã cho trong đề

C- NỘI DUNG ÔN THI1- Giving information about hotels

Guest: You are telephoning to find out about some hotels in London Make some questions

about the facilities and prices in these hotels

Employee: Study the hotels below You are trying to be helpful to answer the Guest’s

questions

THE GREEN HOTEL

Single room $16, with bath $20 Double

room $28, with bath $35 ; Breakfast $5 per

person; children under 12, 50% reduction

THE PARK HOTEL

Bed and breakfast per person $16; Double room with bath $25; Dinner bed and breakfast

$29 full board

THE DALTON HOTEL

Single room with bath $30, Double room

with bath $60: children under 12 in same

room as parents free: breakfast $6 per person

THE CASTLE INN

Single room $12, Double room $15 Includes continental breakfast (English breakfast $3 extra)

G: Which hotel quotes an inclusive rate for dinner, bed and breakfast?

This is The Part Hotel

G: In which hotel is there the smallest difference between the price of a single room and the

price of a double room?

This is The Castle Inn hotel.

G: Which hotel is the cheapest? Which is the most expensive?

The Castle Inn is the cheapest The Green hotel is the most expensive

G: In which hotel do all the rooms have a bathroom?

The Dalton hotel and The Part Hotel do all the rooms have a bathroom

G: In which hotel can children stay free in the same room as their parents?

The Dalton hotel can children stay free in the same room as their parents

G: Which hotels include breakfast in the room rate?

The Castle Inn hotels include breakfast in the room rate

2- Hotel Reservation

Guest: You’re telephoning the Hanoi hotel to book a double room with shower from June 3rd You’re not sure how long you’ll be staying, though You don’t want breakfast

You’d like to know if the hotel allows dogs

Employee: You are working for Hanoi Hotel and taking a booking by ‘phone After checking

you can confirm a booking only for June 3rd The hotel accepts dogs at an additional charge of US$ 5 a day

Clerk: Good morning, The Hanoi Hotel! May I

help you?

Customer: Can I reserve a Double room from

June 3rd

Clerk: Yes, madam We have a Double room

from June 3 rd for you, How long would you be

staying?

Customer: I m not sure how long I’ll be staing

Does the room rate includes breakfast?

Clerk: Yes , of course Breakfast is available at

no extra charge.

Customer: But I don’t want breakfast and I’d like

to know if the hotel allows dogs

Clerk: Yes, madam You don’t want

breakfast.And yes, our hotel accepts dogs at an

additional charge of US$ 5 a day.

Customer: That will be fine

Clerk: Verry good, madam Can I ask your

name?

Customer: My name is Maria

Clerk: Madam Maria I’ve reserved the double

room for you from June 3 rd We look forward

to seeing you.

Customer: Thank you

Clerk: You’re very welcome, madam Maria!

Clerk:Good morning, Hanoi Hotel! May I help you?

Customer: I’d like to book a room for two for June 3rd

Clerk: How long would you be staying?

Customer: I m not really sure

Clerk: would you like a room with bath or shower?

Customer: with shower

Clerk: would you like breakfast?

Customer: No, thank

Clerk: just a moment, please I can confirm you a room for the 3rd, but I can’t guarantee it for more than one night.

Customer: what if there isn't any room?

Clerk: I can put you on a waiting lít or I can find you something in another hotel What’s your name , please!

Customer: my name…………

Clerk: madam…… a double room with shower for june the 3rd

Customer: by the way, do you accept dogs?

Clerk: Yes, we do There’s a small charge of US$ 5 a day extra.

Customer: ok, thank you goodbye.Clerk: goodbye, madam!

3- Checking in 1

Guest: You are Mr Conrad Burke from Brown Chemicals Ltd., Edinburgh You with your

wife have just arrived at the Hanoi hotel and now are checking into the hotel You’ve got a booking for tonight You will have a late dinner

Employee: You are working for Hanoi Hotel and now receiving guests at the front desk After

checking you find the guests have got a booking for a double room with bath Give them the

key and key card The room number is 306 Ask if the guests will have dinner The hotel has a restaurant and a bar and Room service Dial 09 if they want a late dinner The porter will show them up

Clerk: Good morning, Mr and Mrs! May I help

you?

Customer: I want to check in

Clerk: Yes, sir What‘s your family name and

your address, please?

Customer: I’m Conrad burke from Brown Chemicals

Lts Edinburgh

Clerk: Mr Conrad Burke from Brown Chemicals

Ltd., Edinburgh You have placed a double room

with bath.

Customer: Right

Clerk: Very good, Mr Conrad Please give me

your passport Then , please write your

information on this form.

Customer: Your here

Clerk: This is your key and key card The room

number is 306 When you and your wife leave the

hotel please resubmit your key at reception

Customer: I see

Clerk: Mr Conrad The hotel has a restaurant

and a bar and Room service Would you like

dinner ?

Customer: Thank you We will have a late dinner

Clerk: Yes, sir Dial 09 if you want a late dinner.

The porter will show you up.

Customer: Thank you

Clerk: You are very welcome , sir ! I hope you

and your wife have a good time here

Clerk:Good morning, Mr and Mrs! May I help you?

Customer: I’m Conrad burke from Brown Chemicals Lts Edinburgh We’d like to check into the hotel

Clerk:Have you got a reservation.?

Customer:

Clerk: just a moment, please… ah Mr Conrad Burke from Brown Chemicals Ltd., Edinburgh You have booked a double room with bath for tonight.

Customer: That Right

Clerk: would you like to registrer May I see your passport Thank you here your key and key card The room number is 306

Customer: thank

Clerk: Would you like to have dinner tonight?

Customer: Perhaps late Do you have room service

Clerk: Yes, sir The hotel has a restaurant and a

bả and room service Dial 09 if you want a late dinner

Customer: Thank you

Clerk: You are very welcome, The porter will show you up, Have a nice day!

Guest: You‘d like a single room for this evening You have no reservation

Employee: It’s 8.00 pm You are working for the Amazon Hotel and now receiving a guest at

the front desk

After checking you can let the guest have a room It’s US$ 110 Give him/her the key and key

card The room number is 315

The porter will show him/her up

Clerk: Good morning, sir ! May I help you?

Customer: I‘d like a single room for this evening

Clerk: Yes, sir Please, just wait a moment Let me

help you checking.

Customer: That will be fine

Clerk: sir, we have a single room for you It’s US$

110 Would that be suitable ?

Customer: Fine

Clerk: Very good, Can I ask your name?

Customer: My name is Alber potter

Clerk: Yes, Mr alber This is your key and key

card The room number is 315 When you leave the

hotel please resubmit your key at reception

Customer: I see

Clerk: You are very welcome , sir ! I hope you have

a good time here

Clerk: Good everning, sir ! May I help you?

Customer: I‘d like a room for this evening

Clerk: Have you got a reservation.?

Customer: no

Clerk: what kind of room would you like?

Customer: single with bath shower

Clerk: : just a moment, please… oh! we has a single with bath shower for you for tonight Can i ask your name, please?

Customer: How much is the room?

Clerk: It’s U$ 110 would you like to registrer May I see your passport Thank… here your key and key card The room number is 315.

Customer: Thank

Clerk: You are very welcome , sir ! The porter will show you up, Have a nice day!

4- Giving a message

Guest: The hall porter calls you in your room

Ask who the message is from

Ask what the message says

Find out if Mr Borden left his phone number

Employee: Call Mr Jones in his room.

Tell him there’s a message for him and ask him if he’d like you to send the porter up with it

The message is from Mr Borden

It says that Mr Borden is leaving tomorrow morning at 8 am and would like Mr Jones to call

him this evening after 8.00

Mr Borden’s telephone number is 56-62-41

Clerk: Good morning, Mr Jones! This is

receptionist There’s a message for you Do you

want me to send a porter with it ?

Customer: Who sent the message to me ?

Clerk: The message is from Mr Borden, sir.

Customer: What the message says?

Clerk: It says that Mr Borden is leaving tomorrow

morning at 8 am and he would like you to call him

this evening after 8.00.

Customer: I see So , Mr Borden left my phone

number ?

Clerk: Mr Borden’s telephone number is 56-62-41,

sir.

Customer: Very good , you don’t need to send the

porter with it I understand now

Clerk: Yes, sir I can get you anything else?

Customer: no, thank you

Clerk: You’re very welcome, Mr Jones ! Have a

nice day.

Clerk: Good morning, Is this Mr Jones, please! This is receptionist

Customer: Yes, what’s up?

Clerk: There’s a message for you Do you want

me to send a porter with it ?

Customer: Who’s the message from?

Clerk: The message is from Mr Borden, sir.

Customer: What the message says?

Clerk: It says that Mr Borden is leaving tomorrow morning at 8 am and he would like you

to call him this evening after 8.00.

Customer: Did Mr Borden leave his phone number ?

Clerk: It’s 56-62-41.

Customer: Thank you

Clerk: You’re very welcome, Mr Jones !

5- Booking a restaurant table

Guest: Call the Hall Porter’s desk and tell him you’d like to have dinner at Christof’s this

evening Ask him if he can make a reservation

You want to have dinner at 7.30

Your name’s Mr Berg and your room number is 245

The Hall Porter calls you back: answer the phone

You’re leaving tomorrow morning

Employee: The ‘phone rings Answer the ‘phone

Say you’ll call him back

Call back The restaurant’s full this evening You can get him a table for tomorrow evening

Say sorry to the guest

1, Clerk: Good morning, The Hall Porter Can I

help you?

Customer: Hello I’m in room 245 I’d like to have

dinner at Christof’s this evening at 7.30 Can you help

me make a reservation?

Clerk: Yes, sir Please, just wait a moment Let me

help you checking I’ll call you back.

Customer: That will be fine

Clerk: Can I ask your name?

Customer: My name’s Mr Berg My room number is

245

Clerk: Yes,Mr Berg I’ll call back soon.

2, Clerk: Mr Berg I’m The Hall Porter I'm sorry.

The restaurant’s full this evening Can I get you a

table for tomorrow evening?

Customer: So, I don’t need anymore because i’m

leaving tomorrow morning

Clerk: Yes , sir I'm so sorry I can get you anything

else?

Customer: No, thank you

Clerk: You’re very welcome, Mr Berg! Have a nice

day.

1, Clerk: Good morning, The Hall Porter May I help you?

Customer: I’d like to have dinner at Christof’s Can you make a reservation for me?

Clerk: Certainly, sir For what time, Please!

Customer: I want to have dinner at 7:30

Clerk: Can you give me your name and room number, please?

Customer: My name’s Mr Berg My room number

is 245

Clerk: I’ll call you back Clerk: It thatMr Berg? Hall Porter speaking I'm sorry The restaurant’s full this evening But I can get you a table for tomorrow evening

Customer: I’m leaving tomorrow morning Thank anyway

Clerk: I'm terribly sorry

6- Checking out

Guest: It’s 9.00 am You were in room 517 and you’d like to check out.

You only have a cheque, and you haven’t got a bank card

Employee: It’s 9.00 am and a guest comes to the desk

The bill comes to US$ 547

The hotel policy is not to accept cheques

You ask the guest to show you his/her passport or some other identification

Ask him/her to give you his/her address

Say thank you to the guest Give the guest his/her receipt

Say good-bye to the guest

Clerk: Good morning, madam! Can i help you?

Customer: Good morning! I was in room 517 and I

want to check out

Clerk: yes, madam please wait a minute, let me

check your billing.

Customer: That will be fine

Clerk: Very good, your bill comes to US$ 547 Do

you want to pay by bank card?

Customer: I only have a cheque, I haven’t got a bank

card

Clerk: The hotel policy is not to accept cheques.

Can you show me your passport or some other

identification?

Customer: No, I don’t have

Clerk: I see Can you to give me your address?

Customer: Your here

Clerk: Very good , sir This is your receipt.

Customer: Thank you

Clerk: Good bye, Mr Jones ! Have a nice day.

Clerk: Good morning, May I help you?

Customer: My name ………… I was in room 517 and I’d like to check out

Clerk: just a moment, please… ,that’ll be U$ 547

Customer: I only have a cheque, Do you accept that?

Clerk: we don’t accept personal cheques.I’m afriard It’s The hotel policy.

Customer: what’s all i have

Clerk: just … have you got a bank card ?

Customer: No, I don’t have

Clerk: Can you show me your passport or some other identification?

Customer: here you are

Clerk: Can you to give me your address?

Customer:Thank you here’s your recepit and your passport I holp you enjoyed your stay

1 Name types of hotel

-What is a Motel?

+Motels is built specially to provice a sevice to motorist A hotel designed for motorists, and usually has a parking area for motor vehicles Motels are often privately owned.

-A Congress Hotel?

+ A Congress Hotel provides facilities for large meetings and conferences, with a lecture theatre and exhibition facilities.

-A Country House Hotel?

+A Country House Hotel is situated in pleasant scenery, and provides comfortable but onformal accommodation for people who want to relax in a place.

-A Resort hotel?

+A resort is a place where tourim like to stay, often near the sea A resort used for relaxation and recreation, attracting visitors for vacations and/or tourism Guest may stay for a week or two, and usually book in advance.

-A commercial Hotel?

+A commercial Hotel is often situated in a town centre, and provides accommodation for travelling businessmen, staying only one or two nights.

2 List some room types in the hotel What is a Suite? A Family room? …

a) Single room is a room occupied by one person

b) Double room is a room with one large beds for two people

c) A twin room is room with two single beds for two people

d) A triple room is a room with three single beds, or a double bed and single bed, suitable for occupation by three people

e) A suite room is a set of two or more rooms including a bedroom and sitting room f) A junior suite is a large room with a partition to separate the bedroom area from the sitting room area.

g) A family room is a large room with a partition to particularly suitable for family with children.

h) A penthouse is a room not used as a bedroom, where guest may read, watch television.

i) Lounge or sitting room Two or more rooms with a door to allow a door to allow access from onw room to another.

3 Function rooms What is a Ball room? An exhibition room? …

- Ball room for dancing

- An exhibition room for showing goods and products

- Banquet room for a large group eating a special meal

- Reception room for cocktail parties and social events

- Conference room for holding large-scale meetings.

4 Meals and food plans: What is Half board / Full board? What is an English breakfast/ Continental breakfast?

- The full board is a room plus all meals per persn per night

- The half board is the room includes dinner, bed and breakfast.

- The continental breakfast is coffe, tea, rolls, jamand honey,nothing cooked

- The English breakfast is hot food, fried egg, fried bacon, porridge….

5 Jobs and Departments of a hotel: Reservations Clerk, Receptionist, Chambermaid, Porter, Cashier, Waiter, Chef/Cook; Front Office, Restaurant, Kitchen, Bar and Housekeeping

- The reservationist who welcomeing guest, checking in and out , answering the phone and dealing with guest ‘s complaints, ete……….

- The chambermaid responsible for keeping the hotel clean and supplying linen.

- The cashier who looks after all money paid to or by the hotel.

- The porter responsible for greeting guest, helping them with their luggage, organizing their transport,and dealing with their mail.

- The waiter in charge of service to guest in the restaurant

- The chef/cook responsible for the cooking in the kitchens.

- The head housekeeper works under the restaurant manage She/ he keeping the hotel clean and supplying linen The chamber maids/ cleaners word under the head housekeeper

- The waiter charge of service to guests in the restaurant.

- The bar operatives looking after the bars in the hotel.

6 What departments of a hotel do you know?

- Front office were guests make reservation, chek in and chek out

- Restaurant where guest are served with meals